Border Heating & Cooling Review

Price

As part of the comprehensive review system, the pricing for each individual company, on their air conditioning products and installations are investigated. As a general recommendation, the review team advises that it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements.

The Border Heating & Cooling review team, found the company has a slightly higher than standard pricing range on their air conditioners and installation services. The review team based the pricing on quotes received over the phone and via email from the Border Heating & Cooling team.

Border Heating & Cooling are open to offering further flexibility on their pricing through discount such as volume discounts for multiple unit purchases and price matching of competitors’ quotes. Decisions regarding these discounts are at the discretion of the Border Heating & Cooling management. Air conditioning manufactures’ also offer special deals and promotions from time to time. The friendly Border Heating & Cooling sales team will generally mention at the time of quoting, whether there is any available promotions.

This Albury Wodonga-based air conditioning installation company was found to have slightly higher than standard pricing than other Border Heating & Cooling air conditioning installation companies. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Border Heating & Cooling received a solid rating of 3 out 5 overall for their cost effectiveness, which is similar to two of the top 5 air conditioning companies and lower than the other three top 5 companies

Quotation system

Border Heating & Cooling offer their customers’ obligation free quotes. Their fully trained sales estimators accurately measure customers’ homes, either from a provided floor plan or a no obligation free visit to their home, office, school or factory at a time convenient to them. The sales team will then enter the dimensions of the home into a specially designed sizing guide, which aids them in offering the most efficient system to best suit the home.
Customers can receive a basic quote either over the phone or email. Basic quotes are subject to change based on a free onsite assessment and this is standard practise for most Albury Wodonga-based air installation companies. The Border Heating & Cooling review team found the phone to be the fastest way to receive a basic quote, with the company found to hold slower than average response times to email requests.

Some companies have online quoting forms on their website, where customers can request quotes via an online form which is sent to the company. The Border Heating & Cooling review team was unable to determine whether the company has a online contact or quote request form, due to their website being down and inaccessible at the time of the review.

Financing

Border Heating & Cooling work in conjunction with Once Credit Pty Ltd, to offer finance payment plans to their customers. The team at Border Heating & Cooling can arrange finance on a term to best suit customers’ budgets, however additional fees do apply and finance is only available to approved applicants.
For customers that don’t require finance, the other payment options for Border Heating & Cooling customers include Visa, MasterCard, EFT, EFTPOS, Cash and Cheque. Payment is generally required by the day that the service is completed.

Customer Service

The Border Heating & Cooling review team rated this Albury Wodonga-based air conditioning installation company well on their level of customer service. Communication with Border Heating & Cooling team members was easy and informative, even on an initial phone enquiry. Customers generally are able to speak with an experienced and knowledgeable team member immediately, and emails and online inquiries are generally answered by knowledgeable and technical staff members.

As a larger company, Border Heating & Cooling has a dedicated administration and sales team as well as onsite technicians. The Border Heating & Cooling review team also found that the company’s email response times to customer inquiries and requests for quotes to be quite slow. The review team expected the company to have faster response times due to the fact that they have an administration and sales department.

The Border Heating & Cooling review team found both the phone as the quickest and easiest method to gain a quote. The review team were able to speak to a member of the sales team immediately or received a call back, if they were unavailable at the time.

As part of the Border Heating & Cooling review, the company’s customer service standards were assessed and compared against the performances of other Albury Wodonga-based air conditioning installation companies. The review processed focused on the customer service provided by email and phone– with the results displayed in the graph below.

Border Heating & Cooling was rated with great score for their customer service by phone with an impressive 8 out of 10 and a solid average score 6.5 out of 10 for their customer service by email. The company scored similarly to two of the top 5 companies in the Albury Wodonga area for their customer service by phone and lower than four of the top 5 air conditioning companies in the email customer service category.

The Border Heating & Cooling review team found staff members at Border Heating & Cooling to be friendly and professional from the first point of contact, whether by phone or online. Team members showed genuineness in their communication and were happy to answer customer questions.

The graph below compares our top 5 Albury Wodonga-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote.

The Border Heating & Cooling review found that the Albury Wodonga-based company had one of the slowest speeds in both response categories. Their initial response time to an email request and response rate in providing customers with a written quote, on average took 4 days or more. The company’s response rates in both categories were slower than most of the top 5 companies in the Albury Wodonga area.

Our Border Heating & Cooling review gave this Albury Wodonga-based company a great score of 3.6 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than three of the top 5 Albury Wodonga-based air conditioning companies, however still reflects a solid level of customer service standards.

Border Heating and Cooling performs service calls to clients in Albury, Wodonga, Lavington, Thurgoona, and most other areas within North East Victoria and Southern NSW. The company, however only offers services during weekdays, from 9am-5pm.

Online reviews for Border Heating & Cooling show customers with Border Heating & Cooling rate their experience and customer service satisfaction highly, with reviews found on Google. The average satisfaction rating across these sites is 3.8 out of 5 stars, which is a good score and similar to some of the top 5 Albury Wodonga-based air conditioning installation companies.

The customer testimonials presented below is from the Border Heating & Cooling company’s Google page. The customers relate their positive experience with the company, making mention of amazing level of workmanship and customer service.

Product Range

Border Heating & Cooling believe they offer their customers not only expert advice, but also the best air conditioning brands, which are backed by generous product warranties. The company offers a range of split and ducted air conditioning systems which are perfect for spaces of every size.

Border Heating & Cooling are authorised dealers for Brivis and Braemar evaporative coolers and ducted gas heaters; Daikin, Mitsubishi, Toshiba and AHI-Carrier brands of inverter split systems and refrigerated split ducted systems. The images below are from other websites, due to issues with the company’s own website. The images depict the logos of some of the air conditioning brands that the company works with. These brands are proudly displayed on their premises and inside in their working air conditioning showroom.

The image below is a picture of the company’s working showroom, which shows a range of different brands and types and models of air conditioners.

Technical expertise and experience

Border Heating & Cooling is a specialist air conditioning installation company based in the Albury Wodonga area and a relatively newer company to the market. Border Heating and Cooling performs service calls to clients in Albury, Wodonga, Lavington, Thurgoona, and most other areas within North East Victoria and Southern NSW.
Border Heating & Cooling prides itself on having thorough experience working with most manufacturers’ brands. This experience allows them to assist clients in making the best suited investment for their home or facility. At Border Heating & Cooling, their team focuses on ensuring the comfort of customers’ is at the forefront. The team provide great customer service by taking the time to talk to customers, preferably in their home or office, during an onsite visit. Border Heating & Cooling pride themselves on being able to design and recommend the best and most efficient heating and/or cooling solution to suit customers’ needs and budget.

The Border Heating & Cooling service department is staffed by fully qualified refrigeration mechanics, which specialise in the use of up to date diagnostic and repair techniques. The technical team service all makes and models of the air conditioning systems that they supply and install, and as well as service other manufacturers brands.

Border Heating & Cooling also prides itself on being certified and registered, including holding a industry required ARC Tick and other industry certifications and licences.

Border Heating & Cooling offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Border Heating & Cooling they have the satisfaction of knowing that the company keeps customers’ warranties in check, and look after their air conditioning and heating systems, through the provision of both scheduled and as-required maintenance, servicing and repairs.

The number of years that the installation warranties offers protection for the top 5 Albury Wodonga-based air conditioning companies are presented below. Border Heating & Cooling’s installation warranty coverage is similar to most of the top 5 Albury Wodonga air conditioning installation companies’ warranties in terms of years of coverage.

In summary, the Border Heating & Cooling review found that Border Heating & Cooling to be a newer, experienced air conditioning installation company in the Albury Wodonga area. Border Heating & Cooling offers a full range of air conditioning services, from design to install and servicing and repair, which not all Albury Wodonga-based companies offer the same. Other great features of the company include a working showroom, manufacturers’ special promotions and deals and are open to offering further discounts such as price matching of competitors’ quotes and volume discounts on multiple units. The Border Heating & Cooling review also found the company has good rated online customer reviews, and offer a wide service provision area.
However, the Border Heating & Cooling review found also that this company are had slower email response times and offered slightly higher than average pricing as well as no weekend services.

The Border Heating & Cooling review team investigated the company on a number of categories and compared the scores with other Albury Wodonga-based air conditioning companies. The review team rated Border Heating & Cooling as being just outside the top 5 Albury Wodonga-based air conditioning installation companies. Border Heating & Cooling was found to be a great option for commercial and residential customers in the Albury Wodonga area, who require the design, supply, installation or repair of heating and cooling systems.