Lopez Refrigeration & Air Conditioning Review

Price

Our Lopez Refrigeration & Air Conditioning review, found the company has a lower than standard pricing range on their air conditioners and installation services. Their price points were very competitive in comparison to other air conditioning installation companies in the Albury-Wodonga area.

The review team based the pricing on quotes received over the phone and via email from Lopez Refrigeration and Air Conditioning. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Lopez Refrigeration & Air Conditioning does not offer volume discounts and price matching as standard practise, due to their belief that their pricing is already competitive and offer their best price from the outset. They do however offer special manufacturers deals and promotions on their website and Facebook pages, with an example seen in the image below.

This Albury-Wodonga based air conditioning installation company was found to have lower than standard pricing than other air conditioning installation companies in the area. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Lopez Refrigeration & Air Conditioning received an outstanding top rating of 5 out 5 overall for their cost effectiveness, which is similar to one of the other top 5 air conditioning companies.

Quotation system

At Lopez Refrigeration and Air Conditioning, a customer can receive a quote either over the phone or by email. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Albury-Wodonga based air installation companies. The Lopez Refrigeration & Air Conditioning review team found the phone to be the fastest way to receive a basic quote, however the company was also found to be very responsive to email requests.

The written quotes received from the company were very professional and well set out. The quotes received generally gave two quote options with details of the make and models as well as the inclusions and exclusions in the quote pricing.

The company does not offer an online contact or quote form, which is unlike most Albury-Wodonga based air conditioning installation companies as most do have some type of online form on their website. Most companies offer online forms as an easy way for customers to contact the company and to provide personal contact details and information about their needs.

As with most air conditioning installation companies, it is recommended to follow up any email request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Lopez Refrigeration & Air Conditioning does not offer a formal financing plan for its customers. Our review team found this to be similar practise of most other Albury-Wodonga based air conditioning installation companies.

Customer Service

Our Lopez Refrigeration & Air Conditioning review rated this Albury-Wodonga based air conditioning installation company highly on their level of customer service. Responses received from the Lopez Refrigeration & Air Conditioning were genuine and honest to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, and emails and online inquiries answered by knowledgeable and technical staff members. This company is a family owned and run business, with a husband and wife team, so customers generally have contact with the same team members throughout the process.

Our Lopez Refrigeration & Air Conditioning review team also found that the company’s email response times to inquires and quotes to be extremely fast, and were answered by the same dedicated staff member. The emails were always professional and friendly, with follow up emails received after written quotes were sent.

The Lopez Refrigeration & Air Conditioning review team found both the phone and email as very quick and easy methods to gain a quote. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Lopez Refrigeration & Air Conditioning review team assessed the customer service performances of the Albury-Wodonga based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below.

Our Lopez Refrigeration & Air Conditioning review rated this Albury-Wodonga based company with great scores in both modes of contact; scoring Lopez Refrigeration & Air Conditioning 8 out of 10 for their customer service by phone, and again 8 out of 10 for their response to customer email inquiries. The company scored well in both categories and were comparable to some of the other top 5 companies.

In the Lopez Refrigeration & Air Conditioning review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Lopez Refrigeration & Air Conditioning review team found staff members at Lopez Refrigeration & Air Conditioning to be friendly and professional from the first point of contact, whether by phone or online.

The graph below compares our top 5 Albury-Wodonga based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email, and secondly, how long it takes to email back a written quote.

Our Lopez Refrigeration & Air Conditioning Review found that the Albury-Wodonga based company had one of the fastest in both response categories. The company’s response time to an email request or sending a written quote, was found to be on average within 6 hours, with responses received sometimes in just over an hour. The company’s response rates in both categories were similar to two of the top 5 companies in the Albury-Wodonga area.

Our Lopez Refrigeration & Air Conditioning review gave the Albury-Wodonga based company an amazing score of 4 out of 5 for its overall customer service performance, a result which is similar to one of the other top 5 Albury-Wodonga based air conditioning companies and higher than two other companies. This rating reflects an outstanding level of customer service standards, which was tested on a number of occasions.

Lopez Refrigeration & Air Conditioning services both Albury and Wodonga and can provide services to customers in the surrounding local areas The company only offers services during weekdays, from 8:30 am to 5pm.

Online reviews for Lopez Refrigeration & Air Conditioning show customers with Lopez Refrigeration & Air Conditioning rate their experience and customer service satisfaction mostly positive, with reviews found on Google, Word of Mouth and True Local. The average satisfaction rating across these sites is 3.6 out of 5 stars, which is a solid score and comparable some of our other Albury-Wodonga based air conditioning installation companies.

The customer testimonial presented below is from the Lopez Refrigeration & Air Conditioning company’s Google page, where the customer is very happy with the service they received and make mention of the staff and their ease in working with them.

Product Range

Lopez Refrigeration & Air Conditioning supplies and installs Toshiba, Carrier, Fujitsu, Lennox and Brivis brands of air conditioning products. The company prefers and recommends Toshiba products as the company believes that is one of most economical and quality brands around.

Lopez Refrigeration & Air Conditioning are authorised service warranty agents for all the products they sell, which means a customer can buy with confidence with a company that can provide an excellent backup service.

The company also offers a showroom in their office location, which boasts a working model of Toshiba ducted air conditioning and split systems, with various hi wall split system indoor units also on display as well. This gives the customer the chance to not only see the products, but to also experience the difference.

Technical expertise and experience

Lopez Refrigeration & Air Conditioning is a specialist air conditioning installation Albury-Wodonga based area. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and in detail.

For customers that are needed a heating or cooling solution for a new construction, existing buildings or extensions, Lopez Refrigeration & Air Conditioning has design and install solutions and can work off floor plans.

All of the company’s installation and service technicians are fully qualified and licensed. They provide a comprehensive maintenance and repair service using up to date diagnostic and repair techniques. The company’s technical staff can service and repair all makes and models of air conditioners and are authorised warranty agents for Toshiba, Carrier, Brivis, Fujitsu and Lennox air conditioners.

The image below is from the company’s website and shows their pride in being an experienced and established company in the Albury-Wodonga market, in the industry for over 42 years.

Lopez Refrigeration & Air Conditioning also prides itself on being certified and registered, by holding a industry required ARC Tick as seen in the image from their website below.

Lopez Refrigeration & Air Conditioning offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Lopez Refrigeration & Air Conditioning they have the satisfaction of knowing that they purchased a quality product and have a guarantee the installation workmanship. The company are also warranty agents for their products and can help guide customers through a warranty process if necessary.

The number of years that the installation warranties covers for our top 5 Albury-Wodonga based air conditioning companies are presented below. Lopez Refrigeration and Air Conditioning’s installation warranty coverage is similar to most of the top 5 air conditioning installation companies’ warranties in terms of years of coverage.

In summary, our Lopez Refrigeration & Air Conditioning review found that Lopez Refrigeration & Air Conditioning to be a medium well-established family-owned air conditioning installation company in the Albury-Wodonga area. They offer a full range of air conditioning services, from design to install and servicing and repair, which not all Albury- Wodonga based companies offer the same. Offering many great features and services to customers, Lopez Refrigeration & Air Conditioning is a great option for customers in the local area.

The Lopez Refrigeration & Air Conditioning team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company also was found to have very fast email response times and very affordable pricing. The company however only offers a few different air conditioning brands, which limits potentials customers in their choice of air conditioners.

Our Lopez Refrigeration & Air Conditioning review team investigated the company on a number of categories and compared the scores with other Albury-Wodonga based air conditioning companies. Lopez Refrigeration & Air Conditioning was found to be a great option for commercial or residential customers in the Albury-Wodonga area, who require the design, supply, installation or repair of heating and cooling systems.Our review team rated Lopez Refrigeration & Air Conditioning as being one of the top 5 Albury-Wodonga air conditioning installation companies.