North East Heating and Cooling Review

Price

Our North East Heating and Cooling review, found the company has a slightly higher than standard pricing range on their air conditioners and installation services. The North East Heating and Cooling review found that that one of the company’s brands that they supply and install is a leading brand Daikin, which is generally a more expensive product and may be reflective in their pricing.

The review team based the pricing on quotes received over the phone and via email from North East Heating and Cooling. However the company offers a free onsite quote to their customers which allows for a more exact expected costing and installation requirements, before a customer makes a decision.

This air conditioning installation Albury Wodonga company was found to have slightly higher than standard pricing than other Albury-Wodonga air conditioning installation companies. The graph below shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. North East Heating and Cooling received a solid rating of 3 out 5 overall for their cost effectiveness, which is similar to one of the top 5 air conditioning companies and lower than the other three top 5 companies

Additionally, North East Heating and Cooling offers further flexibility in their pricing which not all air conditioning companies in the Albury-Wodonga area offer the same. The company advertises special deals and promotions on their website and Facebook page. An example can be seen in the image below from their website and a second image of a special promotion from one of their air conditioning manufacturers

The company are open to offering further discounts such as volume discounts on multiple unit purchases at the same time and price matching of competitors quotes. However competitors’ quotes need to be similar to the company’s quote, with similar models and installation requirements. Further discounting is dealt with on an individual case to case situation and at the discretion of the North East Heating and Cooling management.

Quotation system

At North East Heating and Cooling, a customer can receive a quote either over the phone, email or through the online contact form. Again it is important to note, that quotes are subject to change based on a free in-home consultation and is standard practise for most Albury-Wodonga based air installation companies.

The North East Heating and Cooling review team found the phone to be the fastest way to receive a basic quote, however the team was also found to be also very responsive to email requests and in supplying detailed written quotes.

The quoting process at North East Heating and Cooling was acknowledged by our review team as being one of their best features. Email correspondence and the emailed written quotes that were received from the North East Heating and Cooling team were found to be highly detailed and reflected a lot of care and time taken in writing both the email and quote. The written quote and email correspondence were highlighted by our review team as being very unique, as not all air conditioning installation companies use a lot of detail in their emails or in their quotes. The email responses that were received by our review team were recorded generally within 6 hours, and sometimes even just after 1 hour, which are very fast response times.

Written quotes were found to be very professional, detailing makes and models of air conditioning products as well as installation requirements based on floor plans. The quotes were also found to detail the inclusions and exclusions of the quote as well as the payment terms and conditions, if the customer decides to accept and proceed with the quote.

Email correspondence received with the written quotes was also very professional and detailed reasoning for the chosen quote models and makes. The email also contains tips and further recommendations regarding the customers’ individual needs. Our review team was highly impressed by the time and effort taken with the customer service providing by the North East Heating and Cooling team, even on an initial quote request.

Quotes can also be requested via the North East Heating and Cooling website, where there is a simple online contact form, as seen in the image below. The form is simple and quick and easy to fill out, with space to upload a floor plan and a message. This online form is similar to other online forms of air conditioning installation companies in the Albury-Wodonga area.

Our review team as a general recommendation advises customers to follow up any email correspondence or request for a quote with a phone call. By phoning customers’ can ensure that the email request was received and it may possibly lead to the customer receiving a return response faster.

Financing

North East Heating and Cooling does not offer a formal financing plan for its customers, which is standard practise for most Albury-Wodonga based air conditioning installation companies. The company requires a 50% deposit of the invoice total on acceptance of the written quote and the remainder after the work is completed.

Customer Service

Our North East Heating and Cooling review rated this Albury-Wodonga based air conditioning installation company highly on their level of customer service. Responses received from the North East Heating and Cooling team were clear, easy to understand and informative, even on an initial phone or email enquiry. Customers are generally able to speak with an experienced and knowledgeable team member immediately when calling, and emails and online inquiries are generally answered by knowledgeable staff members.

The North East Heating and Cooling review team found both the phone and email as very quick and easy ways to gain a quote. Phone calls are answered by team members who very knowledgeable and comprehensive understanding of the air conditioning industry.

Our North East Heating and Cooling review team also found that the company’s email response times to customer inquiries to be very fast, both in regards to responding to an email and to returning a written quote.

Our North East Heating and Cooling review team assessed the customer service performances of the Albury-Wodonga based air conditioning installation companies, focussing on the customer service provided by email and phone.

Our North East Heating and Cooling review rated this Albury-Wodonga based company, an 7 out of 10 for their customer service by phone, and an outstanding 9 out of 10 for their response to customer email inquiries. The company scored the highest rating of all the top 5 companies in the Albury-Wodonga area for their customer service by email. This high rating was awarded due to the fact emails were responded to very promptly, written quotes were very detailed and email correspondence were highly informative and professional. The emails were noticeably different to other emails received from other air conditioning installation companies in the Albury-Wodonga area.

In the North East Heating and Cooling review, phone calls were generally answered by helpful and friendly staff members who were eager to assist customers with their inquiries. The North East Heating and Cooling review team found staff members at North East Heating and Cooling to be friendly and professional from the first point of contact by phone.

The graph below compares our top 5 Albury-Wodonga based air conditioning installation companies on their email response times. Firstly, the time it generally takes to respond to a customer’s initial email request, and secondly, the length of time it normally takes to email back a prepared quote.

Our Albury-Wodonga review found that the Albury-Wodonga based company had one of the fastest responses with their initial response time to an email request and in providing a written quote. The company’s response rates in both categories were similar to two other of the top 5 companies in the Albury-Wodonga area and faster than the rest of the other top 5 companies.

Our North East Heating and Cooling review awarded the Albury-Wodonga based company an outstanding score of 4 out of 5 for its overall customer service performance. This result is similar to some of the other top 5 Albury-Wodonga based air conditioning companies, however still reflects a solid and high level of customer service standards.

North East Heating and Cooling services a large area within Northern Victoria which includes, but is not limited to; Albury, Wodonga, Beechworth, Yackandandah, Chiltern, Wangaratta, Howlong, Rutherglen, Myrtleford, Mt Beauty, Bright, Tallangatta and surrounding North East Victorian & Southern NSW towns. The company only offers services during weekdays, from 8am to 5pm and not over the weekend.

Online reviews for North East Heating and Cooling show customers with North East Heating and Cooling rate their experience and customer service satisfaction highly, with reviews found on Google and on the company’s Facebook page.

The average satisfaction rating across these sites is 3.6 out of 5 stars, which is a solid score and similar to come of our top 5 Albury-Wodonga based air conditioning installation companies. However our review team only found a few online customer reviews for this company, where it would be expected for the company to possess more reviews, due to it being a medium, well established company.

The customer testimonial presented below is from the North East Heating and Cooling company’s Google page. The customer writes a simple review about the quick service and pricing, that he received from the North East Heating and Cooling company.

Product Range

North East Heating and Cooling only use quality brands that they are comfortable with, to stake their reputation on. In the air conditioning industry with many brands and different manufacturers and products, it’s hard to know which brands to trust. When customers partner with North East Heating and Cooling, they should be secure in the knowledge that North East Heating and Cooling only chooses to partner with quality products backed by long term warranties. The company stocks a range of quality products that inline with their requirements of high efficiency, reliability, quality materials and workmanship.

North East Heating and Cooling provides only quality brands like Braemar, Brivis, Lennox, Daikin, Breezair, Toshiba & Coolair, as seen in part in the image below from their website.

Technical expertise and experience

North East Heating and Cooling is a specialist heating and cooling installation company that is well established and been around since 1994. For customers that are needed a heating or cooling solution for a new construction, existing buildings or extensions, North East Heating and Cooling can provide a cost and obligation free in home visit to design a system that suits the customers’ needs and budget.
North East Heating and Cooling pride themselves on having both the industry knowledge and experience, accumulating over 30,000 installations since they were established in 1994. North East Heating and Cooling also are experienced in servicing and maintenance of heating and cooling systems.

North East Heating and Cooling prides themselves on their comprehensive service from initial consultation to warranty and support. The image below was taken from the North East Heating and Cooling website and reflects their range of services. The company however do not offer repair and emergency breakdown services to their customers as they a supply and install air conditioning company only.

North East Heating and Cooling offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty on their air conditioning products. The number of years that the installation warranties covers for our top 5 Albury-Wodonga based air conditioning companies are presented below. North East Heating and Cooling’s installation warranty coverage is similar to most of the top 5 Albury-Wodonga air conditioning installation companies’ warranties in terms of years of coverage.

In summary, our Albury-Wodonga review found that North East Heating and Cooling is a highly experienced air conditioning installation company in the Albury-Wodonga area, with great customer service standards, quick email responses times and detailed quoting. The company also services a wide region on the NSW and VIC borders and offer flexibility in their pricing.

North East Heating and Cooling has however slightly higher than average pricing range and are only a supply and install company not offering repair and breakdown services. The company also does not offer weekend service.

Our North East Heating and Cooling review team investigated the company on a number of categories and compared the scores with other Albury-Wodonga based air conditioning companies. Our review team rated North East Heating and Cooling as being one of the top 5 Albury-Wodonga based air conditioning installation companies. North East Heating and Cooling was found to be a great option for either residential or light commercial customers in the Albury-Wodonga area, who require the design, supply and installation of heating and cooling systems.