Price
Our Specialized Heating & Cooling review found that the Albury-Wodonga based air conditioning installation company offer a reasonable and cost-effective pricing on their installations and repairs. Their pricing range generally fell within the average mid-range pricing category when compared with the other top 5 air conditioning installation Albury-Wodonga companies in the region.
The graph below shows the cost effectiveness ratings for the top 5 air conditioning installation companies in the Albury-Wodonga area. Specialized Heating & Cooling was awarded with an impressive score of 4 out of 5 for their cost effectiveness, recognising their cost effective pricing for their customers.
Specialized Heating & Cooling were found to offer flexibility on their pricing by offering further discounts to their customers, through the price matching of competitors’ quotes and through specials and promotions. However in regards to pricing matching and further discounting, the final decision is at the discretion of the Specialized Heating & Cooling management.
Our Specialized Heating & Cooling review found that the company advertises some great special deals and promotions on their Facebook page and website. Customers can check the current specials on their sources or they can approach the helpful and knowledgeable Specialized Heating & Cooling team about current any special promotions or deals.
Quotation system
Customers can request a quote from the Specialized Heating & Cooling team via phone, by email or by using one of their online forms. During the Specialized Heating & Cooling review, the review team found that the team prefers to send a digital quote, rather than to give a “ball-park” estimate over the phone. Our review team recorded that the digital quotes were received quite quickly after a customer’s request. The quotes were found to be simple and clear as well as providing relevant information, such as possible air conditioning models and brands for installation.
The Specialized Heating & Cooling review team found the quotation process to be an easy and straightforward process, with the company’s team members to be friendly and helpful as well as very knowledgeable and informative. The company’s quotes that were received reflected a good level of cost effectiveness.
It is important to note, that quotes are subject to change, based on a free onsite assessment of the customers home or business, which is standard practise for most Albury-Wodonga air conditioning installation companies.
Specialized Heating & Cooling website offer an online quote tool form for potential customers, where customers can request a quote and provide information about their needs and property. The online quote tool form has an unique design as potential customers are asked relevant question pertaining to their needs and their space/home. Customers are able to select different options/answers for a series of questions. All of the answers sent through to the company’s sales team, which gives them detailed information about the customer and their needs and space before contacting them or sending them a quote. This form is unique in its design and is unlike any of the other Albury-Wodonga air conditioning installation companies. The image below shows the online quoting tool from their website.
( Source: https://www.specair.com.au/request-a-quote/)
Specialized Heating & Cooling also offer an additional online form which is a simple contact form for potential customers who may have a question or wish to receive a call back from the Specialized Heating & Cooling team. The form is quick and easy to fill out and can be seen in the image below.
( Source: https://www.specair.com.au/contact-us/)
Our Compare Air Conditioning review team recommends to all customers to follow up any email correspondence or request for a quote with a phone call. A follow up phone call ensures that the email request was received and may produce a quicker response from the company.
Financing
Our Specialized Heating & Cooling review found that this Albury-Wodonga air conditioning installation company offer a number of financing options to its customers, with third party finance companies such as Lombard Finance, Cool Finance and GE Money. Details and terms and conditions about the finance options do not appear on the Specialized Heating & Cooling website, so customers are recommended to enquire further about finance offers with the team at Specialized Heating & Cooling at the time of quoting.
The Compare Air Conditioning review team recommends as a general rule that customers read the specific terms and conditions of the finance promotion, before choosing this product. Having a finance option available for their customers is a highly beneficial feature as it assists customers to make a major purchase, such as an air conditioning product. Not all Albury-Wodonga air conditioning companies offer a finance option, and it may be a major factor in a customer’s decision, when choosing an air conditioning company to go with.
Customer Service
The Specialized Heating & Cooling review team found that the Albury-Wodonga air conditioning installation company have generally fast responses to customer enquiries by email. Our team found their response times very impressive, with enquires usually answered within a 24 hours timeframe. However these responses times may be reflective of a larger company with dedicated staff to specific roles.
On review phone calls, our review team found that they were able to immediately speak with relevant team members over the phone. Team members at Specialized Heating & Cooling were recorded as being friendly and extremely knowledgeable and were able to provide detailed explanations of installation systems and offer recommendations based on the customer’s needs.
Furthermore, our Specialized Heating & Cooling review of the company’s website found many different ways for customers to contact the company and receive customer service. They provide different contact telephone numbers, an online quoting tool, online enquiry form and direct email addresses that allow customers to request a quote, repair or submit any enquires.
As seen in the image below, the company guarantees that all phone calls between Monday to Friday, 8am-8pm are answered by air conditioning specialists. Our review team found this to be true on a number of occasions.
( Source: https://www.specair.com.au/contact-us/)
The Specialized Heating & Cooling website states that the company aims to give their customers a high standard of service. Our review team found that interactions with the Specialized Heating & Cooling team were found to be generally a very positive experience, with an emphasis on making the client feel supported and comfortable during the quotation and installation process.
The Specialized Heating & Cooling is a larger multi-branch company with a general company website for all of their service locations. The website offers lots of information for potential clients including the company’s service locations, with their contact phone numbers, as seen in the image below.
( Source: https://www.specair.com.au/services/)
Customer service standards and performance was another review category investigated by our Specialized Heating & Cooling review team. The review team looked at each individual air conditioning installation company in the Albury-Wodonga area, focussing on the level of customer service provided by email and phone. The customer service results of the top 5 Albury-Wodonga- based air conditioning companies are displayed in the graph below.
Our Specialized Heating & Cooling review team rated this Albury-Wodonga based company with very high scores in both modes of communication. For customer service by phone Specialized Heating & Cooling was given 9 out of 10 and 8 out of 10 for their response to customer email inquiries. With these rankings, Specialized Heating & Cooling ranked as the one of the best companies for customer service via phone.
Specialized Heating & Cooling was rated higher than all of other top 5 air conditioning installation companies in the Albury-Wodonga for their customer service by phone, which is an impressive result. They were placed equal second for email enquires when compared to other top 5 air conditioning installation companies based in Albury-Wodonga.
The email response time speeds of air conditioning installation companies in the Albury-Wodonga area were also investigated by the Compare Air Conditioning review team. The response rates of each company were established by two different categories. In the first category, the review team recorded how long it generally took to respond to a customer’s initial email request, and in the second category, how long it normally takes to for a prepared quote to be emailed back.
The overall average response rates generated by our top 5 Albury-Wodonga companies when replying to initial email requests and quote enquiries are ranked below. Specialized Heating & Cooling generally responded to initial email requests within 6-24 hours and were able provide a full quote for customers within one day of the request.
Three of the other top 5 companies recorded even faster email response times, however Specialized Heating & Cooling’s rating was an excellent result when compared to other companies in the Albury-Wodonga installation market. The company was given a general overall “fast” response speed rating for their email customer service.
Specialized Heating & Cooling was awarded with an impressive 3.8 out of 5 for their general overall customer service standards, which is slightly higher than the other top 5 Albury-Wodonga based air conditioning companies.
Online customer testimonials for Specialized Heating & Cooling were investigated also by our review team. Online reviews showed customers rating their experiences and customer service satisfaction highly, with reviews found on their own website, Google and Facebook. The company was found to have an average satisfaction rating of 3.7 out of 5 stars, which is a solid score in comparison with our other top 5 Albury-Wodonga based air conditioning installation companies.
The customer testimonial presented below is from the Specialized Heating & Cooling’s webpage, with the customer making mention of the company’s amazing level of customer service and professionalism.
( Source: https://www.specair.com.au/)
This next customer testimonial is from the Specialized Heating & Cooling: Albury-Wodonga Facebook page. The customer highlights great experience with the company and the great level of customer service she received.
( Source: https://www.facebook.com/pg/specairalbury/reviews/?ref=page_internal)
Product range
Our Specialized Heating & Cooling review found that this Albury-Wodonga-based air conditioning installation company is able to install many different kinds of air conditioning units and systems. The company’s two main supported brands are Fujitsu and Daikin, however they also offer other leading brands such as Mitsubishi Electric, LG, Toshiba, Bonaire, Lennox and Brivis.
The image below from the company’s website shows the huge assortment of manufacturers’ brands that Specialized Heating and Cooling are able to expertly install and repair.
( Source: https://www.specair.com.au/residential/)
Technical expertise and experience
The Specialized Heating & Cooling team are install and repair a range of air conditioning systems, reflecting a experienced and knowledgeable team. Our review team found that not all air conditioning installation companies in the Albury-Wodonga are offer the same range of air conditioning products and services. The company works with both commercial and residential customers, however they do not service or install in apartments or even second story homes.
The technicians at Specialized Heating & Cooling offer premium service and are both knowledgeable and experienced. The image below from the company’s website shows outcomes and facts regarding the number of installation they have conducted, the number of qualified staff and years of experience, which reflects the team’s high level of experience and knowledge.
( Source: https://www.specair.com.au/about-us/)
Specialized Heating & Cooling is a larger air conditioning installation company, who with their reputation are trusted to provide services throughout regional Victoria. The Specialized Heating & Cooling team place emphasis on providing reliable service, professional standards and excellent customer service.
Our review also found that Specialized Heating & Cooling have the ACA tick of approval. This qualification gives them a licence to handle refrigerates and is essential for handling installations and repairs of air conditioning systems.
Specialized Heating & Cooling offers a 6 year installation warranty and a 5 year manufacturer’s warranty, giving customers the confidence to know that that any system or installation defects will be expertly handled.
Our review team collated the number of years that the installation warranties covers for all of the top 5 Albury-Wodonga-based air conditioning companies are presented below. Specialized Heating & Cooling‘s installation warranty coverage is higher than all of the other top 5 Albury-Wodonga air conditioning installation company’s warranties in terms of years of coverage.
In summary, what sets Specialized Heating & Cooling apart from other air conditioning installation companies in the Albury-Wodonga area is not just its company size and vast area service provision, but its other great features and benefits for their customers. Customers can expect to receive potential special deals and offers on air conditioning products, quick email response times, a complete range of air conditioning services from supply to repair, the option for interest-free financing, great customer service standards, good warranty terms and protection and highly skilled knowledgeable staff.
Our Compare Air review team investigated and took into consideration a number of review categories, before rating this Albury-Wodonga based, air conditioning installation company. At the end of the review, Specialized Heating & Cooling was ranked as the number option for customers, awarding the company a high ranking of 4.5 stars out of 5. The company was found to be the top company for commercial and residential customers in the Albury-Wodonga area, who require the installation, servicing or repair of air conditioning systems.
