Angus Eeles Review

Angus Eeles is a specialist air conditioning company, offering a range of services for residential, small commercial and industrial applications. Angus Eeles designs, supplies and installs their heating and cooling products, along with providing on-going service and maintenance of the systems they install. Our Angus Eeles review compared Angus Eeles, with other air conditioning installation companies in the Ballarat area, on a number of categories considered fundamental to a company’s success. Angus Eeles performed extremely well in a number of categories and was found to be one of the top 5 Ballarat-based air conditioning installation companies.

Located in Ballarat East, Angus Eeles is a medium sized and well established company, who has been in the air conditioning industry for over 50 years. They pride themselves on providing a personalised and friendly service, with heating and cooling systems tailored to suit the individual client’s needs.

Angus Eeles is a well known, reputable company name in Ballarat, offering services to all Ballarat suburbs and surrounding areas. The company provides a great range of heating, air conditioning and plumbing solutions, such as split systems, refrigerated and evaporative cooling systems, hydronic heating, gas ducted furnaces and small ducted systems. The company prides themselves on their customer service with customers reportedly enjoying individual attention, with an accurate evaluation of their requirements employing computerised heating and air conditioning load calculations to ensure the heating and cooling systems are tailored to suit each customers needs.

The Angus Eeles review found the company offers some great services and features, like being a specialist air conditioning company, long warranty terms on their workmanship, great customer service levels and quick email response times. Not all air conditioning companies offer a full range of specialist air conditioning services, with some companies offering other services like electrical or some companies only offer installation services of air conditioners. With Angus Eeles, the company offers a ranges of heating and cooling options as well as a full service from design to supply, install, maintenance and repair. The company also offers a longer warranty terms on their workmanship than other air conditioning installation companies in the Ballarat area. Our review team also found the company has great customer services and standards and was recorded as having one of the fastest email response times.

Angus Eeles, however only offer a small range of air conditioning brands to their customers, which doesn’t allow for much choice. They supply and install a leading and well known brand of split systems, Daikin, which is known for its quality and performance, however does have a higher price range than other brands. This may reflect upon the cost effectiveness of the company as it was found to have a slightly higher than standard pricing range. The company does not offer price matching of competitor’s quotes or volume discounts. These pricing options such volume discounts and price matching are not standard practise, due to cost considerations and already best pricing. Angus Eeles also do not offer weekend service to its customers.

The Angus Eeles review also found the company has received highly rated online customer reviews, with customers detailing their mainly positive experiences with the company, in regards their technical service, workmanship and customer service standards. The company however lacks in volume of reviews, as it is expected that after their considerable amount of time in the industry that there would be more company reviews.

Angus Eeles designs, supplies and installs their heating and cooling products, along with providing on-going service and maintenance of the systems they install.

Price

Our Angus Eeles review, found the company has a slightly higher than standard pricing their air conditioners and installation service. The Angus Eeles review team acknowledges that their company only supplies and installs the leading brand Daikin of split systems, which is generally a more expensive product brand and may be reflective in their pricing.

The review team based the pricing on quotes received over the phone and via email from Angus Eeles. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Angus Eeles generally do not offer volume discounts, special deals and price matching as standard practise, due to their already affordable and cost effective pricing. Angus Eeles prides itself on offering their best pricing from the outset.

This Ballarat-based air conditioning installation company was found to have slightly higher than standard pricing than other Ballarat air conditioning installation companies. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Angus Eeles’s cost effectiveness rating was similar to one of the top 5 air conditioning companies, however lower than the other three top 5 companies. Angus Eeles received a solid rating of 3 out 5 overall for their cost effectiveness, a result which is similar to J E Mechanical, one of our top 5 Ballarat-based air conditioning installation companies.

Angus Eeles Review Cost Effectiveness Graph

Quotation system

At Angus Eeles, a customer can receive a quote either over the phone, email or through the online contact form. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Ballarat-based air installation companies.

Quotes over the phone and email are of a general nature and the pricing is subject to change after an onsite visit has been conducted. The Angus Eeles review team found the phone to be the fastest way to receive a basic quote, however the team is also very responsive to email requests. Basic quotes received by email were found to be descriptive and professional, detailing the size and models of air conditioners the quote was for as well as payment terms.

Quotes can also be requested via the Angus Eeles website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, like some other online forms of air conditioning installation companies in the Ballarat area.

Angus Eeles Review Online Form
( Source: http://www.anguseeles.com.au/contact.php)

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Angus Eeles does not offer a formal financing plan for its customers, with invoices required to be paid within 7 days of issue. This was found by our review team to be similar practice to some of the other Ballarat-based air conditioning installation companies.

Customer Service

Our Angus Eeles review rated this Ballarat-based air conditioning installation company highly on their level of customer service. They were highly informative and professional and were able and willing to provide genuine responses to questions and provide assistance, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, who can answer technical questions throughout the customer experience. Our Angus Eeles review team also found that the company’s email response times to inquires and quotes to be very fast.

The Angus Eeles review team found both the phone and email as very quick and easy ways to obtain a quote. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Angus Eeles review team assessed the customer service performances of the Ballarat-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Angus Eeles review rated this Ballarat-based company with high scores in both modes of contact; scoring Waldron Heating, Cooling & Hot Water, 8 out of 10 for their customer service by phone, and 8 out of 10 for their response to customer email inquiries. The company scored similarly to three of the top 5 companies in the Ballarat area for their customer service by phone and email.

Angus Eeles Review Customer Service Graph

In the Angus Eeles review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The team members were found be very helpful, friendly and able to answer technical question. The staff members at Angus Eeles are friendly and professional from the first point of contact, whether by phone or online. Each staff member that our review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.

The graph below compares our top 5 Ballarat-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Angus Eeles Review found that the Ballarat-based company had one of the fastest in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours. Their response rates in both categories were similar to two of the top 5 companies in the Ballarat area.

Angus Eeles Review Response Times Graph

Our Angus Eeles review gave the Ballarat-based company a great score of 4 out of 5 for its overall customer service performance, a result which is comparable to some of the top 5 Ballarat-based air conditioning companies, reflecting a competitive and solid customer service standard.

Angus Eeles services the city of Ballarat and can provide services to customers in the surrounding areas The company only offers services during weekdays between business hours and not during the weekend.

Online reviews for Angus Eeles show customers with Angus Eeles Water rate their experience and customer service satisfaction highly, with reviews found on Google. The average satisfaction rating across these sites is 5 out of 5 stars, which is a outstanding score and similar to come of our top 5 Ballarat-based air conditioning installation companies. However for a company that has been in the air conditioning business for over 50 years, it would be expected that the company would have a vast quantity of reviews over multiple platforms, however our review team only found a few customer reviews on one website.

The customer testimonial presented below is from the company’s Google page, with the customer commenting on his positive experience with the company. The customer makes mention of an amazing level of customer service and timelessness.

Angus Eeles Review Customer Testimonials 1
( Source: https://www.google.com/search?q=angus+eeles+reviews&oq=angus+eeles+review&aqs=chrome.0.35i39j69i57.6142j0j8&sourceid=chrome&ie=UTF-8#lrd=0x6ad144549bcdf82b:0xfa1ff4d1a2691893,1,,,)

Product range

Angus Eeles is an approved dealer of Lennox and Bonaire gas ducted heating and cooling systems as well as exclusively supplying and installing Daikin split system reverse cycle air conditioners. Angus Eeles are also proud to be a supplier and installer of the small Duct System. The company believes these brands are some of the leading and most rrusted brands around. Below is an image from their website of one of their work van with the air conditioning products brands proudly displayed.

Angus Eeles Review Brands
( Source: http://www.anguseeles.com.au/service.php)

Our Angus Eeles review team found that the company does not offer a wide range of different brands as some of the other Ballarat-based air conditioning installation companies do. Due to this, Angus Eeles’s customers do not have a range of choice when it comes to different air conditioning brands and products.

Technical expertise and experience

Angus Eeles is a specialist air conditioning installation Ballarat-based company that is well established, with over 50 years industry experience. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail. The company prides itself on offering expert advice with excellent products and quality installation at competitive prices.
The image below from the Angus Eeles’s website shows the heating and cooling solutions that the compnay offers to its customers.

Angus Eeles Additional Image
( Source: https://www.compareairconditioning.com.au/wp-content/uploads/2019/07/Angus-Eeles-Additional-Image-1.png)

Our Angus Eeles review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation, servicing and repair. The company is very proud of their skills and experience of their tradesmen, technicians and installers who are employed directly by Angus Eeles and assisted by apprentices.

The company also prides itself on being certified and registered, including holding a industry required ARC Tick. Angus Eeles also has been a member of the Master Plumbers and Mechanical Services Association of Australia for 45 years, as seen in the image below from their website

Angus Eeles Achievements
( Source: http://www.anguseeles.com.au/air-conditioners.php)

Angus Eeles offers a six year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Angus Eeles they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Ballarat-based air conditioning companies are presented below. Angus Eeles’s installation warranty coverage is higher than all of the other top 5 Ballarat air conditioning installation companies’ warranties in terms of years of coverage.

Angus Eeles Warranty Graph

In summary, our Angus Eeles review found that Angus Eeles is a well-established, reputable and experienced air conditioning installation company in the Ballarat area, with a high level of customer service standards and quick email response times. They offer a full range of services for their heating and cooling solution from design to install and servicing and repair, which not all Ballarat-based companies offer the same The Angus Eeles team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company however only offers a few different air conditioning brands, which limits potentials customers in their choice of air conditioners in terms of range and price. The brand Daikin which Angus Eeles supply and install is well known for its quality however is more expensive than some of the other brands in the market and this is reflected in the company’s rating for cost effectiveness.

Our Angus Eeles review team investigated the company on a number of categories and compared the scores with other Ballarat based air conditioning companies. Our review team rated Angus Eeles as being one of the top 5 Ballarat-based air conditioning installation companies. The company was found to be a great option for customers in Ballarat, who require the design, supply, installation and repair of heating and cooling systems.

Compare Air Con comparison table for Angus Eeles

For more information, including about other top Ballarat installers, check out our air conditioning installation Ballarat page.

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