Buggzy's Electrical Review

Price

Our Buggzy’s Electrical review found the company offers a competitive price range pricing on their split system air conditioners and installation service. The Buggzy’s Electrical review found their pricing to be competitive when compared against other Ballarat air conditioning installation companies.

As with most air conditioning installation companies, the quotes provided by Buggzy’s Electrical are estimates only and based on standard installation costs. As with most air conditioning installation companies, it is best to have a free onsite quote conducted, to give a more exact costing based on the installation requirements of space, design and layout of the house.

Buggzy’s Electrical generally do not offer volume discounts and price matching as standard practise, as they prefer to focus on offering a good split system installation service. The company however does offer special deals and promotions to their customers, with pensioner discounts on services and special deals which are advertised on their Facebook page for their split system air conditioners.

This Ballarat-based air conditioning installation company was found to have very a good average pricing range, when compared with other installation companies in the Ballarat area. Buggzy’s Electrical received a good rating of 4 out 5 overall for their cost effectiveness, which is similar to one of the top 5 air conditioning installation companies in Ballarat and better priced than two of the other top 5 companies. The results of the pricing score for the top 5 Ballarat-based air conditioning installation companies can be seen in the graph below.

Quotation system

At Buggzy’s Electrical, a customer can receive a quote either over the phone, via email or through their online contact form. All forms of contact can be found on the Buggzy’s Electrical website under the ‘Contact Us”.

The Buggzy’s Electrical review team found the phone to be the fastest way to receive a basic quote, with the company’s email response times recorded to be of medium speed with responses received generally after a day. The online form is also another way to receive a quote from the Buggzy’s Electrical company and can be access from any of the website pages by using the “Book in your job online” tab. The form can be seen partly in the image below. The Buggzy’s Electrical’s online form is simple to use and quick and easy to fill out and intended for customer to book in a job. The Buggzy’s Electrical review found this company’s online quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Ballarat-based top 5.

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Buggzy’s Electrical, like most Ballarat-based air conditioning installation companies offers an free inspection of a home or business, taking into account factors that influence the temperature of the property and its structural design. This is the best way to receive a more exact quote and to determine the best air conditioning solution for your needs.

Financing

Buggzy’s Electrical does not offer their customers a finance option as a way to pay for their services, with the company requiring that a 25% deposit is paid by the customer before booking an installation date. The company however does offer discounts for pensioners and discounts for customers who settle their account on the day of installation.

Customer Service

Our Buggzy’s Electrical review rated this Ballarat-based air conditioning installation company highly on their level of customer service. The Buggzy’s Electrical was found to be highly professional and provided a high level of customer service whether it be via the phone or email correspondence. Customer can generally speak immediately with a technician or knowledgeable staff members and our revirew team found team members showed friendliness and genuine and informative responses to questions, even on an initial phone enquiry.

The Buggzy’s Electrical review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Buggzy’s Electrical review team assessed the customer service performances of the Ballarat-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Buggzy’s Electrical review rated this Ballarat-based company with great scores in both modes of contact; scoring Buggzy’s Electrical, 7 out of 10 for their customer service by phone, and again 7 out of 10 for their response to customer email inquiries. The customer service rating for phone service and email service ranked Buggzy’s Electrical as competitive, however slightly lower in score than the top 5 Compare Air Conditioning air conditioning companies in the Ballarat area.

In the Buggzy’s Electrical review, phone calls were generally answered by knowledgeable and competent team members.The staff members were found to be friendly, with an honest style to their service, whether by phone or online. Each staff member that our team spoke to tried to assist as much as possible the customer inquiries and questions.

The graph below compares our top 5 Ballarat-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Buggzy’s Electrical review found that the Ballarat-based company recorded fast responses time in their initial responses to email requests, with responses generally within 24 hours. Our review team however recorded a slower response rate when the Buggzy’s Electrical team provided customers with a quote, with the average quote received on average being after 5 days. It is important to note that Buggzy’s Electrical’s response times may be attributed to its company structure of being a smaller-sized company, with staff members performing multiple roles within the company.

These ratings reflected that Buggzy’s Electrical possess medium response times speeds when compared to our other top 5 Ballarat-based installation companies, as seen in the graph below. The company’s email response times are generally slower than the top 5 air conditioning installation company in the Ballarat area, however Buggzy’s Electrical rated better in responses speeds for the initial email response times, than one of the other top 5 companies.

Our Buggzy’s Electrical review gave the Ballarat-based company a great score of 3.5 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than all of the top 5 Ballarat-based air conditioning companies. However this score still reflects a high level of and solid customer service standards.

Online reviews for Buggzy’s Electrical show customers with Buggzy’s Electrical rate their experience and customer service satisfaction highly, with great reviews on Facebook, Google and TrueLocal. The average satisfaction recorded on Facebook was an amazing 4.7 out of 5 stars. The Buggzy’s Electrical management take their time to acknowledge customer reviews whether they be positive or negative by commenting under each review. This reflects that even though this company is smaller, it still takes its customers satisfaction and experience seriously.

The customer testimonial presented below, is from the Buggzy’s Electrical Google review site itself, with the customer commenting on their positive experience with the company. The customer makes mention of the amazing level of customer service they received and that they would use the company again. This testimonial also shows the Buggzy’s Electrical management comment on the review, showing they take the time to acknowledge each of their customers.

Product range

Our Buggzy’s Electrical review found that the company prefers to supply and install Mitsubshi Electric split systems. However the company can and will install any brand of split system that the customer requests. They are also happy to install any split system air conditioner purchased from another dealer.

Technical expertise and experience

Buggzy’s Electrical and its team prides themselves on their proactive approach when providing services and building strong relationships with their customers and suppliers. Their focus is on communication, punctuality and most of all pride in their work.

Buggzy’s Electrical is a smaller sized business with an owner/operator, who prides himself and his team being highly qualified and competent and meeting all regulatory legislation. The image below shows all the certifications and licences the Buggzy’s Electrical team holds, including; licensed A -Grade electrician, registered electrical contractor, refrigerant trading and handling licence ( the ARC Tick),split system installation licence, plant operators ticket, white induction card, working safely at heights certification and elevated work platform licence.

It is important to note however that Buggzy’s Electrical only offers installations only for their customers and only install split system air conditioners. However for customer looking for a split system for their home or business, Buggzy’s Electrical is a great choice with their great customer service, good online reviews and affordable pricing. They believe that due to work completed by qualified and experienced tradesmen and not a 1st year apprentice or sun contractors enables work to be completed faster and with better workmanship due to experience and therefore enables good pricing.

Buggzy’s Electrical offers a standard 5 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Buggzy’s Electrical they have the satisfaction of knowing that they purchased a quality product, with warranty protection both for the product itself and on the installation workmanship.

The number of years that the installation warranties covers for our top 5 Ballarat-based air conditioning companies are presented below. Buggzy’s Electrical‘s installation warranty coverage is comparable to 4 of the top 5 Ballarat air conditioning installation companies warranties in terms of years of coverage

In summary, our Buggzy’s Electrical review found that Buggzy’s Electrical is a well-established, reputable and experienced air conditioning installation company in the Ballarat area, with a high level of customer service standards and affordable pricing. The company is a smaller sized company and offers limited air conditioning products and services to its customers, however for customers in the Ballarat area who are looking for split system air conditioning installation Buggzy’s Electrical is a top choice. Whereas some of the other Ballarat based air conditioning installation companies are bigger, offering a range of heating and cooling solution, with some preferring to focus on big commercial customers, Buggzy’s Electrical offers the installation of split system air conditioners by qualified technicians at great prices, which is ideal for domestic and light commercial customers.

The Buggzy’s Electrical company also has received some impressive customer testimonials both on their website as well as on other online platforms, which shows Buggzy’s Electrical is recommended highly by its customers. Our Buggzy’s Electrical review team rated Buggzy’s Electrical as being just outside the top 5 Ballarat-based air conditioning installation companies, finding the company to be a great option for both domestic and light commercial customers in Ballarat, who require installation of split system air conditioning systems.

For more information, including about other top Ballarat installers, check out our air conditioning installation Ballarat page.