Celsius Heating & Cooling Review

Celsius Heating & Cooling is an air conditioning installation company, who specializes in a wide range of heating and cooling solutions for both residential and commercial customers. Located in central Ballarat, Celsius Heating & Cooling is a medium sized, reputable company, who has been in the air conditioning industry for only 7 years. The review team assessed the company on a range of factors considered fundamental to a successful air conditioning installation company and compared them with other Ballarat-based air conditioning installation companies. Our review found Celsius Heating & Cooling performed outstanding in a number of review categories and were rated as being the top air conditioning installation company in Ballarat.

Celsius Heating & Cooling is a newer company name in Ballarat, offering services to all Ballarat suburbs and surrounding areas. The company not only offers air conditioning installation but also a range of heating and cooling solutions to their customers, which includes: Split Systems Hi-Wall, Ducted Split systems, Water Irrigation, Wood Heaters, Gas Log Fires, Attic Ladders, Solar Hot Water Systems, Solar PV Systems, Hot Water Systems, Evaporative Cooling, Skylight, Gas Wall Furnace Gas Log Fires and Gas Ducted Heating. The company offers their customers not only the installation of all of these heating and cooling solutions, but also repair and maintenance services.


Our Celsius Heating & Cooling review found this reputable company offers some amazing services and features, like cost effective and affordable pricing, detailed quoting and quick email response times. The company also advertise promotions and special deals advertised on their Facebook page.

Even though the Celsius Heating & Cooling already has very affordable pricing options in comparison to other Ballarat-based air conditioning installation companies, the company is open to further flexibility with their pricing. The Celsius Heating & Cooling team can price match on competitor’s quotes, if the quote is similar in regards to brands, models and installation requirements. They also open to considering volume discounts, even though that is not their standard practice. The company also does not have a wide variety of air conditioning brands to choose from as they prefer to use a small range of brands including Mitsubishi Electric and LG. Celsius Heating & Cooling again also is not a specialist air conditioning company, offering a wide range of heating and cooling solutions to their customer and not just air conditioning.

The Celsius Heating & Cooling review also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Customers have detailed their very positive experiences with the Celsius Heating & Cooling company, in regards their technical service, workmanship and customer service standards.

Our review found Celsius Heating & Cooling performed outstanding in a number of review categories and were rated as being the top air conditioning installation company in Ballarat.

Price

Our Celsius Heating & Cooling review, found the company offers very affordable pricing for both their air conditioning products and installation services. The Celsius Heating & Cooling review found their pricing to be very competitive, in comparison to other air conditioning installation companies in the Ballarat area and the prices were generally lower than standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Celsius Heating & Cooling advertises special offers and promotions on their Facebook page. If there is a promotion on a specific brand, customers can check the details online or ask one of the friendly and helpful Celsius Heating & Cooling team members for further information.

Celsius Heating & Cooling generally as standard practice do not offer volume discounts and price matching, due to their already affordable and cost effective pricing. Celsius Heating & Cooling prides itself on offering competitive and affordable pricing from the outset. However our review team did find that this company is open to price matching and volume discounts on a case to case basis. In regards to price matching, the competitor’s quote will need to be very similar with the same brands, models and installation requirements.

This Ballarat-based air conditioning installation company was found to have a very affordable and cost effective pricing, lower than all of our other top 5 Ballarat-based air conditioning installation companies, as seen in the graph below. Celsius Heating & Cooling received an amazing top rating of 5 out 5 overall for their cost effectiveness, a top result in comparison to our other top 5 Ballarat-based air conditioning installation companies, with only one other top 5 companies receiving a similar top rating for their cost effectiveness.

Celsius Heating & Cooling Review Cost Effectiveness Graph

The outstanding results received by Celsius Heating & Cooling reflects one of the main reasons that this company received the number 1 position, of being the top air conditioning installation company in Ballarat area.

Quotation system

At Celsius Heating & Cooling, a customer can receive a quote either over the phone or by email. The team are friendly and helpful in this area and were found to not only quote reasonable pricing but also to offer detailing quoting even after an initial inquiry. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practice for most Ballarat-based air installation companies.

The Celsius Heating & Cooling review team found the phone to be the fastest way to receive a basic quote, however the team is also very responsive to email requests, with most responses received within 6 hours.

Celsius Heating & Cooling offer their potential customers a detailed email quotation, even with an initial inquiry. The quote set out the pricing for all units and installation. It gives terms and conditions such as payment requirements, standard installation terms, warranty lengths so the customer is provided with extensive information from the outset, which is highly beneficial for customers in their decision making process and that there are no hidden terms and reflect a transparent quoting systems. They also give customers an estimate timeframe for the work to be started as well on the written quote.

The Celsius Heating & Cooling website does not offer an online quotation or contact form. This is unlike most air conditioning installation companies as most will offer either a quotation form or contact from or sometimes even both. An online form is an easy way for potential clients to contact the company and for the company to receive details and leads of potential new clients.

Even though the Celsius Heating & Cooling website does not offer an online form, their contact page is detailed with numerous ways to contact the company as seen in the image below from the companies contact page from their website. The contact pages lists 3 email addresses and a phone and fax number.

Celsius Heating & Cooling Review Quotation
( Source: http://www.celsiusheatingandcooling.com.au/contact/index.html)

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Celsius Heating & Cooling does not have a formal payment plan option for their customers. Customers are required to pay a 50 % deposit, which is payable prior to the work commences and the outstanding balance is due and payable within 7 days of completion of the installation. For new homes construction, a deposit of 70% of the quote is payable prior to commencement. However our review team did note that the Celsius Heating & Cooling team are happy to work with customers with payment arrangements other than stated above, but this only at the discretion and consideration of the Celsius Heating & Cooling management.

Customer Service

Our Celsius Heating & Cooling review rated this Ballarat-based air conditioning installation company highly on their level of customer service. They were professional and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with an expert who can answer technical questions throughout the customer experience; with their email response times to customer inquiries and quotes, found to be very fast.

The Celsius Heating & Cooling review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Celsius Heating & Cooling review team assessed the customer service performances of the Ballarat-based air conditioning installation companies, focusing on the customer service provided by email and phone. The results from the assessments of the top 5 Ballarat- based air conditioning companies are displayed in the graph below.

Our Celsius Heating & Cooling review rated this Ballarat-based company with high scores in both modes of contact; scoring Celsius Heating & Cooling, 7 out of 10 for their customer service by phone, and 8 out of 10 for their response to customer email inquiries.

Celsius Heating & Cooling Review Customer Service Graph

All of the top 5 air conditioning installation companies in Ballarat all performed well in both customer service categories. Celsius Heating & Cooling was rated slightly lower in their score than all of the other top 5 Ballarat-based in their customer service by phone ratings and similarly to 3 of the other top 5 companies in the category of email customer service.

In the Celsius Heating & Cooling review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Celsius Heating & Cooling team members were found be very helpful and able to answer technical questions. Our Celsius Heating & Cooling review team found that some of the team with Celsius Heating & Cooling have more of a direct style of customer service, however provided the customer with helpful and knowledgeable answers to their inquiries.

The graph below compares our top 5 Ballarat-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Celsius Heating & Cooling Review found that the Ballarat-based company was one of the fastest companies in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours.

Celsius Heating & Cooling Review Response Times Graph

As seen in the graph Celsius Heating & Cooling response times were similar to 2 of the other top 5 air conditioning installation companies in the Ballarat area.

Our Celsius Heating & Cooling review gave the Ballarat-based company a great score of 3.75 out of 5 for its overall customer service performance, a result in comparison which is comparable to some of the other top 5 Ballarat-based air conditioning companies, reflecting a competitive and solid customer service standard.

Celsius Heating & Cooling the city of Ballarat and can provide services to customers to surrounding areas outside of Ballarat. The company offers the services generally during business hours.

Online reviews for Celsius Heating & Cooling show customers with Celsius Heating & Cooling rate their experience and customer service satisfaction highly, with reviews on TrueLocal and Facebook. The average satisfaction rating across these sites is an impressive 5 out of 5 stars, which is an outstanding score in comparison to our other top 5 Ballarat-based air conditioning installation companies.

The customer testimonial presented below is from the company’s Facebook page, with the customer commenting on his positive experience with the company. The customer makes mention of an amazing level of customer service, competitive pricing and professionalism. The customer is happy to recommend the company to others.

Celsius Heating & Cooling Review Customer Testimonials 1
( Source: https://www.facebook.com/pg/CelsiusBallarat/reviews/?ref=page_internal)

Product range

Our Celsius Heating & Cooling Water review found that the company supply and install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Rinnai, Coolair, Braemar, Breezair and LG into residential or commercial spaces. Celsius Heating & Cooling stands behind the brands they install and can be seen in the image below from their website.
Celsius Heating & Cooling Ballarat pride themselves on only recommending the most economical and reliable brands of air conditioners, however they are able to supply and install on other brands of customers choice.

Celsius Heating & Cooling Review Brands
( Source: http://www.celsiusheatingandcooling.com.au/index.html)

The next image shows the brands of split system hi-wall air conditioners that the company uses.

Celsius Heating & Cooling Review Brands 2
( Source: http://www.celsiusheatingandcooling.com.au/split-system-hi-wall-air-conditioners/index.html)

The company does not offer a range of different brands as some of the other Ballarat-based air conditioning installation companies; however they are happy to source and install other air conditioning brands at the customer’s request.

Technical expertise and experience

Celsius Heating & Cooling is an air conditioning installation Ballarat-based company that is well established, with over 7 years experience. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and in detail. The company prides itself on offering expert advice, with excellent products and quality installation, at competitive prices.
The image below shows all of the services that the Celsius Heating & Cooling team offer to their customers, even though the company is not exclusively an air conditioning installation company they do specialise in all types of heating and cooling solutions.

Celsius Heating & Cooling Contact
( Source: http://www.celsiusheatingandcooling.com.au/)

Our Celsius Heating & Cooling review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. The company not only offers the supply and installation of air conditioners, but also the repair and maintenance of the heating and cooling solutions they offer.

Celsius Heating & Cooling offers a 5 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from they have the satisfaction of knowing that they purchased a quality product and have a protection guarantee the installation workmanship. The company like most Ballarat-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.

The number of years that the installation warranties covers for our top 5 Ballarat-based air conditioning companies are presented below. Celsius Heating & Cooling ‘s installation warranty coverage is comparable to 3 of the other top 5 Ballarat air conditioning installation company’s warranties in terms of years of coverage.

Celsius Heating & Cooling Warranty Graph

In summary, our Celsius Heating & Cooling review found Celsius Heating & Cooling to be the top air conditioning installation company in the Ballarat area. It is a well-established, reputable and experienced air conditioning installation company, with a great level of customer service standards, comprehensive quoting and affordable pricing. They offer great features for potential customers, like specials and promotions and fast email response rates. The Celsius Heating & Cooling team offers customers an extensive written quote, even before seeing a property; however they provide more exact and detailed quotes after an in-home appraisal. As well, they provide customers with competitive and standard affordable prices, which is comparative or lower than other air conditioning installation companies in the Ballarat area. The company however is not an air conditioning installation specialist as they offer a range of heating and cooling options and services to their customers.

The Celsius Heating & Cooling company also has received some consistently high and impressive customer testimonials both on multiple online platforms, which shows Celsius Heating & Cooling is rated and recommended highly by its customers. Our review team rated Celsius Heating & Cooling as being the top Ballarat-based air conditioning installation company due to its amazing features and qualities as well their outstanding ratings from our Compare Air Conditioning review. The review also that this company to be one of the best options for customers in Ballarat, who require installation of ducted and split system air conditioning split systems.

Compare Air Con comparison table for Celsius Heating & Cooling

For more information, including about other top Ballarat installers, check out our air conditioning installation Ballarat page.

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