J E Mechanical Review

Price

Our J E Mechanical review, found the company offers a slightly higher than standard pricing on their air conditioning brands and installation service. The J E Mechanical review found their pricing to be competitive when compared against other Ballarat installation companies however their pricing was found to be slightly higher than other companies price range.

As with most air conditioning installation companies, the quotes provided by J E Mechanical are estimates only and based on standard installation costs. As with most air conditioning installation companies, it is best to have a free onsite quote conducted, to give a more exact costing based on the installation requirements of space, design and layout of the house.

J E Mechanical generally do not offer volume discounts and price matching as standard practise, as they prefer to focus on being a commercial installation company. The company also does not offer special deals and promotions to their customers.

This Ballarat-based air conditioning installation company was found to have very a slightly higher than average pricing range, when compared with other installation companies in the Ballarat area. J E Mechanical received an average rating of 3 out 5 overall for their cost effectiveness, a result which can be seen in the graph below.

The cost effectiveness score for J E Mechanical was similar to one of the top 5 air conditioning installation companies in the Ballarat area and lower than the other three remaining top 5 companies.

Quotation system

At J E Mechanical, a customer can receive a quote either over the phone, via email or through either of their online contact forms. All forms of contact can be found on the J E Mechanical website under the ‘Contact Tab”, apart from the quote request form which can be found under “Request a Quote” tab.

The J E Mechanical review team found the phone to be the fastest way to receive a basic quote, however the company’s email response times were also recorded to be fast, with responses received within a day. The online form is also another way to receive a quote from the J E Mechanical company. The form is found on the “Contact” page of the website and can be seen in the image below. The J E Mechanical’s online form is simple to use and quick and easy to fill out and intended for customer inquiries. The J E Mechanical review found this company’s online quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Ballarat-based top 5.

The second online quote form is a way for customers to receive a more detailed quote, by uploading house plans, as seen partly in the image below. Similar in form to the quick quote form, in regards to personal details, the detailed quote request form has additional options to select the service required and the space details. The request a quote form also has a upload space for house/floor plans.

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

J E Mechanical is industry-accredited professional Mitsubishi air conditioner installation service that offers an free inspection of a home or business, taking into account factors that influence the temperature of the property and its structural design. As with most air conditioning installation companies, this is the best way to receive a more exact quote and to determine the best air conditioning solution for your needs.

Financing

J E Mechanical does not offer their customers a finance option as a way to pay for their services, with the company requiring that a 25% deposit is paid by the customer before booking an installation date.

Customer Service

Our J E Mechanical review rated this Ballarat-based air conditioning installation company highly on their level of customer service. The J E Mechanical team was found to be highly professional and provided a high level of customer service whether it be via the phone or email correspondence. The team showed friendliness and genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with knowledgeable team members who can answer technical questions and can receive fast responses to their email inquiries.

The J E Mechanical review team found the quickest way to obtain a quote was by phone with this company, however it was also found that customers could also receive quotes via email within 24 hours of contacting the company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our J E Mechanical review team assessed the customer service performances of the Ballarat-based air conditioning installation companies, focusing on the customer service provided by email and phone– with the results displayed in the graph below. Our J E Mechanical review rated this Ballarat-based company with high scores in both modes of contact; scoring J E Mechanical, 7 out of 10 for their customer service by phone, and again 7.5 out of 10 for their response to customer email inquiries. The customer service rating for phone service and email service ranked J E Mechanical as competitive and comparable to three of the other top 5 air conditioning companies in the Ballarat area in both categories.

In the J E Mechanical review, phone calls were generally answered by knowledgeable and competent team members.The staff members were found to be friendly, accommodating and professional from the first point of contact, whether by phone or online. Each staff member that our J E Mechanical review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.

The graph below compares our top 5 Ballarat-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our J E Mechanical review found that the Ballarat-based company recorded fast responses in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average within 24 hours. These ratings reflected that J E Mechanical possess fast response times when compared to our top 5 Ballarat-based installation companies, as seen in the graph below. The company’s response times were faster than the response times of one of the top 5 air conditioning installation companies in the Ballarat area, however three of the other top 5 companies recorded even faster response times, responding within 6 hours after an initial inquiry.

Our J E Mechanical review gave the Ballarat-based company an impressive score of 4 out of 5 for its overall customer service performance, a result in comparison which is comparable to two of the top 5 Ballarat-based air conditioning companies, reflecting a high level of and solid customer service standards.

Online reviews for J E Mechanical show customers with J E Mechanical rate their experience and customer service satisfaction highly, with great reviews on Facebook. The average satisfaction recorded on Facebook was an outstanding 5 out of 5 stars, however it is important to note that to our top 5 Ballarat-based air conditioning installation companies generally have customer testimonials recorded over multiple sites and not just one as with the J E Mechanical company.

The customer testimonial presented below, is from the J E Mechanical itself, with the customer commenting on their positive experience with the company. The customers make mention of the amazing level of customer service they received and that they would recommend this company to their family and friends.

Product range

Our J E Mechanical review found that the company are Mitsubshi Electric diamond dealers and are proud distributors for well known and quality brands such as Braemar, Fujitsu, ActronAir, Brivis, and Rinnai. The company installs high quality and energy efficient systems from leading brands, such as Samsung, LG, Panasonic, Mitsubishi Heavy Industry, Midea, Kelvinator, Fujitsu, Bonaire and Teco into residential or commercial spaces. J E Mechanical stand behind the brands they install and consider them to be some of the best air conditioners available in Australia.

Technical expertise and experience

J E Mechanical team has over 40 years combined experience in the heating and cooling industry and employs a highly qualified team over 20 staff, consisting of plumbers, project managers, a dedicated drafting team and administration staff. Their experienced team also work with engineers, designers, architects and builders to help provide customers with their air conditioning needs throughout the whole process, from design and construction to installation.

The company and its team prides themselves on their proactive approach when providing services and building strong relationships with both their customers and suppliers. J E Mechanical provides exceptional service, sales, advice and installation of air conditioning solutions into home and commercial spaces and is proud to be a Mitsubishi Electric Diamond Dealer.

J E Mechanical holds the industry standard ARC tick and ensure their staff and subcontractors all have compliance documentation, such as OHS, environmental and quality assurance to enable their high standards to be met and maintained Specializing in the commercial mechanical services, the company’s project experience includes hospitals, education facilities, office buildings and Universities.

It is important to note however that J E Mechanical offers installations only for their customers and tend to specialize in larger commercial projects however they do offer domestic air conditioning services.

J E Mechanical offers a standard 5 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from J E Mechanical they have the satisfaction of knowing that they purchased a quality product, with warranty protection both for the products itself and on the installation workmanship.

The number of years that the installation warranties covers for our top 5 Ballarat-based air conditioning companies are presented below. J E Mechanical ‘s installation warranty coverage is comparable to 4 of the top 5 Ballarat air conditioning installation companies warranties in terms of years of coverage.

In summary, our J E Mechanical review found that J E Mechanical is a well-established, reputable and experienced air conditioning installation company in the Ballarat area, with a high level of customer service standards and fast email response times. The J E Mechanical team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company is a Mitsubishi Electric diamond dealer, specializing in Mitsubishi Electric air conditioning products for their domestic customers.

The J E Mechanical company also has received some impressive customer testimonials both on their website as well as on other online platforms, which shows J E Mechanical is recommended highly by its customers. Our J E Mechanical review team rated J E Mechanical as being just outside our top 5 Ballarat-based air conditioning installation companies, finding the company to be a great option for both domestic and commercial customers in Ballarat, who require installation of ducted and split system air conditioning split systems.

For more information, including about other top Ballarat installers, check out our air conditioning installation Ballarat page.