John Stevens Plumbing Review

Price

Our John Stevens Plumbing review, found the company offers a standard or slightly higher than standard pricing range on both on their air conditioners and installation service. The John Stevens Plumbing review found their pricing slightly higher than standard market prices offered in the Ballarat area. It is important to note that this company only supply on e of the leading and top brands of split systems, Daikin. Due to its reputation and high quality this brand of air conditioner is generally always higher in price than some of the other leading but cheaper quality air conditioner brands.

.As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

John Stevens Plumbing generally do not offer volume discounts and price matching as standard practise. The company will however price match only on other competitors’ quotes, when their quote is exactly the same as the quote of the John Stevens Plumbing in regards to installation requirements and brand of air conditioner.

This Ballarat-based air conditioning installation company was found to a standard pricing range, generally slightly higher than the price ratings of some of our top 5 Ballarat-based air conditioning installation companies, as seen in the graph below. John Stevens Plumbing received an average rating of 3 out 5, overall for their cost effectiveness, a result which is similar to 2 of our top 5 Ballarat-based air conditioning installation companies.

It is important again to note however in relation to the pricing range of the John Stevens Plumbing company, that its slightly higher than average pricing may be due to the fact that they only supply and install the Daikin brand of split systems. Daikin is one of the leading brands of air conditioners in the market today and are well known for their quality and performance. Generally on average Daikin air conditioning models are higher in price than other well known air conditioning brands and the John Stevens Plumbing price range may reflect this fact.

Quotation system

At John Stevens Plumbing, a customer can receive a quote either over the phone, by email or via requesting one through their online form. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Ballarat-based air installation companies.

Quotes over the phone and email are of a general nature and the pricing is subject to change after an onsite visit has been conducted. The John Stevens Plumbing review team found the phone to be the fastest way to receive a basic quote, however the John Stevens Plumbing team is also very responsive to email requests.

Quotes can also be requested via the John Stevens Plumbing website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, which is unlike some of the other online forms of air conditioning installation companies in the Ballarat area.

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or a request for a quote via the online form, with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

John Stevens Plumbing does not have a formal payment plan option for their customers. Customers are required to pay for the work completed on the day of the installation. However our review team did note that the John Stevens Plumbing team are happy to work with customers with payment arrangements other than stated above, but this only at the discretion and consideration of the John Stevens Plumbing management.

Customer Service

Our John Stevens Plumbing review rated this Ballarat-based air conditioning installation company highly on their level of customer service. They are professional and knowledgeable and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with a knowledgeable team member who can answer technical questions throughout the customer experience; with their email response times to customer inquires and quotes found to be fast.

The John Stevens Plumbing review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our review team found that the team members with the John Stevens Plumbing company have more of a direct and matter of fact customer service delivery. Emails and phone calls provide customers with the information they need in an easy to understand and straightforward manner.

Our John Stevens Plumbing review team assessed the customer service performances of the Ballarat-based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the customer service reviews are displayed in the graph below.

Our John Stevens Plumbing review rated this Ballarat-based company with high scores in both modes of contact; scoring John Stevens Plumbing, 7 out of 10 for their customer service by phone, and 7 out of 10 for their response to customer email inquiries. For their customer service by phone the John Stevens Plumbing team’s rating of 7 out of 10 matches one of the companies from the top 5 Ballarat air conditioning installation companies. For their customer service by email, the company’s score of 7 out 10 was slightly lower than the top 5 air conditioning installation companies in Ballarat.

In the John Stevens Plumbing review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The team members were found be very helpful and able to answer technical questions. The staff members at John Stevens Plumbing were found to be professional from the first point of contact, whether by phone or by email. Each staff member that our John Stevens Plumbing review team spoke were knowledgeable and assisted with all customer inquiries and questions.

The graph below compares our top 5 Ballarat-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our John Stevens Plumbing Review found that the Ballarat-based company was fast in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 24 hours. In comparison with the top 5 air conditioning installation companies, John Stevens Plumbing performed similarly to 1 of the top 5 companies and faster than another one of the top 5 companies in the Ballarat area.

Our John Stevens Plumbing review gave the Ballarat-based company a good score of 3.5 out of 5 for its overall customer service performance, a result in comparison which is comparable to some of the top 5 Ballarat-based air conditioning companies, reflecting a competitive and solid customer service standard.

John Stevens Plumbing services the city of Ballarat and can provide services in the surrounding areas. Currently the company mainly works with commercial customers and projects, however still offers air conditioning installation for domestic customers. However our review team found that domestic customers may need to wait for services with the John Stevens Plumbing company as commercial customers and projects are prioritised.

Online reviews for John Stevens Plumbing show customers with John Stevens Plumbing rate their experience and customer service satisfaction highly, with reviews on WordofMouth, Google and Facebook. The average satisfaction rating across these sites was an outstanding 5 out of 5 stars, which is a strong score in comparison to our top 5 Ballarat-based air conditioning installation companies. It is important to note that the company lacked numbers in the amount of reviews that are found on each platform. For a well established company which has been in operation for over 40 years, there would be an expectation to see more reviews than currently found.

The customer testimonials presented below are from the company’s page, with the customers commenting on their positive experiences with the company. The customer makes mention of an amazing level of customer service and workmanship.

Product range

Our John Stevens Plumbing review found that the company supply and install high quality and energy efficient systems from Daikin, a leading air conditioning brand into residential or commercial spaces. They offer their clients Daikin reverse cycle air conditioners as well as Cool Breeze evaporative air coolers and Brivis gas central heating units. The company does not offer a range of different brands of air conditioner as some of the other Ballarat-based air conditioning installation companies.

Technical expertise and experience

John Stevens Plumbing is an air conditioning installation Ballarat-based company that is well established, with over 30 years experience. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail. The company prides itself on offering expert advice with high quality Daikin products and quality installation.
Our John Stevens Plumbing review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. The company offers the supply and installation of air conditioners as well as maintenance services. The John Stevens Plumbing company is licensed and registered, with their ARC refrigeration licence, Victorian Building Authority registration and are members of the Master Plumbers and mechanical Services Association, as seen in the image below.

John Stevens Plumbing offers an amazing 7 year installation warranty on their workmanship and a 5 year manufacturer’s warranty on the air conditioning product itself. When customers purchase an air conditioner from John Stevens Plumbing have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Ballarat-based air conditioning companies are presented below. John Stevens Plumbing ‘s installation warranty coverage is higher than all of the top 5 Ballarat air conditioning installation companies warranties in terms of years of coverage.

In summary, our John Stevens Plumbing review found that John Stevens Plumbing is a well-established, reputable and experienced air conditioning installation company in the Ballarat area, with great customer service standards, good response times and long warranty coverage on workmanship. The John Stevens Plumbing offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company however only install and maintain air conditioning system and is not an air conditioning installation specialist as they offer a range of heating and cooling options and services to their customers. They also only offer a limited range of brands and prefer to work more with commercial clients rather than smaller domestic jobs.

The John Stevens Plumbing company also has received some consistently high and impressive customer testimonials both on multiple online platforms, which shows John Stevens Plumbing is rated and recommended highly by its customers. Our John Stevens Plumbing review team rated John Stevens Plumbing as just being outside the top 5 Ballarat-based air conditioning installation companies; however found the company to be a good option for customers in Ballarat, who require installation of ducted and split system air conditioning split systems.

For more information, including about other top Ballarat installers, check out our air conditioning installation Ballarat page.