Mechtrol Ballarat Review

Price

Our Mechtrol Ballarat review, found the company has a slightly higher than standard pricing range on their air conditioners and installation services. The Mechtrol Ballarat review found that the company only supplies and installs the leading brands Daikin and Mitsubishi Electric split system air conditioners, which is generally a more expensive product and may be reflective in their pricing.

The review team based the pricing on quotes received over the phone and via email from Mechtrol Ballarat. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision. When our review team approached the company regarding residential split systems installation, the company supplied quotes however mentioned that residential is not their area of expertise and the commercial jobs are given priority over other jobs including domestic clients.

Mechtrol Ballarat does not offer volume discounts, special deals and price matching as standard practise, due to their belief that their pricing is already competitive and they prefer to focus on the large commercial projects, rather than attracting residential clients with pricing options and deals.

This Ballarat-based air conditioning installation company was found to have slightly higher than standard pricing than other Ballarat air conditioning installation companies. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Mechtrol Ballarat received a solid rating of 3 out 5 overall for their cost effectiveness, which is similar to two of the top 5 air conditioning companies and lower than the other three top 5 companies

Quotation system

At Mechtrol Ballarat, a customer can receive a quote either over the phone, email or through the online contact form. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Ballarat-based air installation companies. The Mechtrol Ballarat review team found the phone to be the fastest way to receive a basic quote, however the team is also very responsive to email requests.

Quotes can also be requested via the Mechtrol Ballarat website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, like some other online forms of air conditioning installation companies in the Ballarat area.

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Mechtrol Ballarat does not offer a formal financing plan for its customers, this was found by our review team to be similar practise to other Ballarat-based air conditioning installation companies. It is possible that due to the company being a more commercial based installation company, so that financing and payment terms are on a case to case basis at the discretion of the management.

Customer Service

Our Mechtrol Ballarat review rated this Ballarat-based air conditioning installation company highly on their level of customer service. Responses received from the Mechtrol Ballarat were genuine and honest to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, and emails and online inquiries are generally answered by knowledgeable and technical staff members.

Our Mechtrol Ballarat review team also found that the company’s email response times to inquires and quotes to be very fast, which may be due to the fact that they are a branch and part of a larger company, which may have dedicated staff to fulfil these tasks quickly.

The Mechtrol Ballarat review team found both the phone and email as very quick and easy methods to gain a quote. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Mechtrol Ballarat review team assessed the customer service performances of the Ballarat-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Mechtrol Ballarat review rated this Ballarat-based company with average scores in both modes of contact; scoring Mechtrol Ballarat 6.5 out of 10 for their customer service by phone, and again 6.5 out of 10 for their response to customer email inquiries. The company scored lower than all of the top 5 companies in the Ballarat area for their customer service by phone and email.

In the Mechtrol Ballarat review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Mechtrol Ballarat review team found staff members at Mechtrol Ballarat to be friendly and professional from the first point of contact, whether by phone or online. Team members showed genuineness and honesty in their communications, when outlining their company focus on commercial projects and the wait times for domestic customers. Some staff members gave recommendations of other air conditioning installation companies in the Ballarat area that could assist with residential air conditioning quotes.

The graph below compares our top 5 Ballarat-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Mechtrol Ballarat Review found that the Ballarat-based company had one of the fastest in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours. The company’s response rates in both categories were similar to three of the top 5 companies in the Ballarat area.

Our Mechtrol Ballarat review gave the Ballarat-based company a score of 3.25 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than all of the top 5 Ballarat-based air conditioning companies, however still reflects a solid level of customer service standards.

Mechtrol Ballarat services the city of Ballarat and can provide services to customers in the surrounding areas The company only offers services during weekdays, from 8am to 4:30pm.

Online reviews for Mechtrol Ballarat show customers with Mechtrol Ballarat rate their experience and customer service satisfaction highly, with reviews found on Google. The average satisfaction rating across these sites is 5 out of 5 stars, which is a outstanding score and similar to come of our top 5 Ballarat-based air conditioning installation companies. However our review team only found a few reviews on one website for this company, which may be due to the fact that they are a relatively new company in the Ballarat area.

The customer testimonial presented below is from the Mechtrol Ballarat company’s Google page, however it links to a review for the company’s former name TPS Air. The customer relates her positive experience with the company, making mention of amazing level of customer service and cost effectiveness she experienced.

Product range

Mechtrol Ballarat only supply and installs Daikin or Mitsubishi Electric as the company believes that is one of leading and most quality brands around. The company makes no mention of any other brands of air conditioners that they supply and install, with no images of their brands shown on their website. This is unusual for companies not to promote the brands they use, however this may be due to the fact that the company focuses on larger commercial projects.

Technical expertise and experience

Mechtrol Ballarat is a specialist air conditioning installation Ballarat-based company that is newer company to the Ballarat market. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail.

Mechtrol Ballarat prides itself on having thorough experience across all brands, which allows them to assist clients in making the best suited investment for their home or facility. Even though the Mechtrol Ballarat team are focused on providing services to larger commercial projects, their technicians are highly qualified in all areas such as residential, commercial, industrial and healthcare.

For customers that are needed a heating or cooling solution for a new construction, existing buildings or extensions, Mechtrol Ballarat has design and install solutions and work with builders to deliver excellent results.

Mechtrol Ballarat also are experienced in servicing and maintenance. They state on their website that they provide immediate response for breakdowns and emergency repairs. Their website all states that their highly experienced technicians are reliable and professional and provide customer focused service.

Mechtrol Ballarat also prides itself on being certified and registered, including holding a industry required ARC Tick and other industry certifications and licences as seen in the image from their website below.

Mechtrol Ballarat offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Mechtrol Ballarat they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Ballarat-based air conditioning companies are presented below. Mechtrol Ballarat’s installation warranty coverage is similar to most of the top 5 Ballarat air conditioning installation companies warranties in terms of years of coverage.

In summary, our Mechtrol Ballarat review found that Mechtrol Ballarat to be a newer experienced air conditioning installation company in the Ballarat area, with a full range of air conditioning services, from design to install and servicing and repair, which not all Ballarat-based companies offer the same. The company focuses mainly on large commercial projects, so this company may not be the best option for residential customers in the Ballarat area.

The Mechtrol Ballarat team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company also was found to have very fast email response times. The company however only offers a few different air conditioning brands, which limits potentials customers in their choice of air conditioners in terms of range and price. One of the brands, Daikin which Mechtrol Ballarat supply and install is well known for its quality, however is more expensive than some of the other brands in the market and this is reflected in the company’s rating for cost effectiveness.

Our Mechtrol Ballarat review team investigated the company on a number of categories and compared the scores with other Ballarat based air conditioning companies. Our review team rated Mechtrol Ballarat as being just outside the top 5 Ballarat-based air conditioning installation companies. Mechtrol Ballarat was found to be a great option for commercial customers in the Ballarat area, who require the design, supply, installation or repair of heating and cooling systems.

For more information, including about other top Ballarat installers, check out our air conditioning installation Ballarat page.