National Heating & Cooling Review

Price

Our National Heating & Cooling review found the company offers very affordable and competitive price range on their air conditioning products and installation services. The National Heating & Cooling review found their pricing to be very competitive, in comparison to other air conditioning installation companies in the Ballarat area and the prices were generally equal to or lower than standard market prices. As a general recommendation for all customers, before making a decision, it is best to have a free on site quote conducted as to receive a more exact quote, based on individual installation requirements.

National Heating & Cooling advertises some great special offers and promotions on their Facebook and web page. If there is a promotion on a specific brand, customers can check the details online or ask one of the friendly and helpful National Heating & Cooling team members for further information.The National Heating & Cooling team generally will involve customer at the time of quoting of any special promotions or deals which may interest them or suit their needs. Air conditioning manufacturers generally release new promotions and special during the winter months, however our review team recommends asking the sales team for any information regarding current promotions and offers.

To find out more about the National Heating & Cooling’s special and promotions customer should check the special offers tab on their webpage or have a look on the Facebook page. Alternatively customers can just directly approach the friendly team at National Heating & Cooling.

National Heating & Cooling are open to offering further discounts to their customers, through price matching, volume discounts or through specials and promotions. This is a very generous feature as the company already offers one of the most competitive price points in the Ballarat market. Further discounting is considered on a case to case basis and the decision is at the discretion of the National Heating & Coolingmanagement team.

The graph below shows the cost effectiveness ratings for the top 5 air conditioning installation companies in the Ballarat area. National Heating & Cooling was awarded with a top rating of 4 out of 5 for their cost effectiveness. The company was found to have a very affordable and cost effective pricing, lower than some of our top 5 Ballarat-based air conditioning installation companies, as seen in the graph below.

Our review team found that National Heating & Cooling performed extremely well in the category of cost effectiveness and pricing, which influenced heavily on the company’s ranking as just outside the top 5 air conditioning installation companies in the Ballarat area.

Quotation system

At National Heating & Cooling, customers can receive a free digital quote via email or a free on site quote. A customer can request a quote either over the phone, by email or by using one of their online forms. The National Heating & Cooling review found that the company’s team to be friendly and helpful as well as happy to assist customers with their inquiries. It is important to note, that digital quotes are subject to change based on a free onsite assessment and this is standard practise for most Ballarat-based air installation companies.

The National Heating & Cooling review team found the digital email quotes to be easy and clear to understand and detail possible air conditioning models and brands for installation. The National Heating & Cooling review team found that the company’s overall quotes received reflected reasonable and affordable pricing and were generally quite accurate when projecting expected costs.

National Heating & Cooling have an online contact form on their webpage. Customers can use the online form to make an inquiry or to request a quote. The company’s online form can be seen in the image below, which was taken from the National Heating & Cooling’s website. The online form is a quick and easy contact form for customers to fill out. The form allows customers to select their enquiry type, enter their personal details and provides space for a message, question or request.

The National Heating & Cooling review team recommends following up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Our National Heating & Cooling review found that this Ballarat-based company to offer options of finance to their customers through a third-party loan provider. They offer a 24-month interest free period on selected installations and the team at National Heating & Cooling are able to discuss further details with customer at the time of quoting.

Some finance offers are special promotions connected to specific air conditioning brands. These offers may be only offered during selected promotional periods, so for specific terms and conditions or whether there is a finance promotion currently running, customers are advised to inquire with the National Heating & Cooling team.

Customer Service

Our National Heating & Cooling review found the National Heating & Cooling’s team to be friendly both over the phone and via email. The company’s staff were found to be polite and helpful, and the review team found that customers when calling the company were able to be able to speak to a knowledgeable team member. The National Heating & Cooling website which is the company website for all of their service locations, lists their contact details as well as email addresses.

Our National Heating & Cooling review team assessed the customer service performances of the Ballarat-based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Ballarat- based air conditioning companies are displayed in the graph below.

Our National Heating & Cooling review rated this Ballarat-based company with high scores in both modes of contact; scoring Celsius Heating & Cooling, 7 out of 10 for their customer service by phone, and 8 out of 10 for their response to customer email inquiries.

The National Heating & Cooling company scored well in both categories in comparison to the top 5 air conditioning installation companies in Ballarat. National Heating & Cooling rated similar to 1 of the other top 5 Ballarat-based in their customer service by phone ratings and slightly lower than all of the other top 5 companies in the category of phone customer service. In the email customer service category, National Heating & Cooling rated similar to 3 of the top 5 air conditioning installation companies in the Ballarat area.

Next the National Heating & Cooling review looked at the response rates of the company when replying to customers via email in two categories. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote.

Our National Heating & Cooling review team were impressed with the general response rates given to initial enquiries. The air conditioning installation company National Heating & Cooling had one of the quickest response rates when replying to customer inquiries by email. Customers generally received a reply within a 24-hour period to their initial enquires, and sometimes as quickly as just a few hours. It is important to note that the National Heating & Cooling company is generally open Monday to Friday and do not offer weekend availability.

In the second category of the response time for a quote to be sent, our review found that National Heating & Cooling are generally able to send a quote out within 48-84 hours. The company was given a medium response speed rating for their performance in both categories.

The image below shows the general customer service and response times of our top 5 rated Geelong air conditioning installation companies. As seen in the graph, National Heating & Cooling’s email response times in both categories were similar to some of the top 5 air conditioning installation companies in the Ballarat area.

Our review team gave National Heating & Cooling a solid and competitive score of 3.8 stars out of 5 for their customer service, which is comparable to some of the other top 5 Ballarat-based air conditioning companies, reflecting a competitive and solid customer service standard.

Online reviews for National Heating & Cooling show customers with National Heating & Cooling their experience and customer service satisfaction highly, with reviews on Google and Facebook. The average satisfaction rating across these sites is an impressive 3.8 out of 5 stars, which is a competitive score in comparison with our top 5 Ballarat-based air conditioning installation companies.

The customer testimonial presented below is from the company’s webpage, with the customer commenting on their positive experience with the company. The customer make mention of the company’s amazing level of customer service and professionalism.

The customer testimonial is from the National Heating & Cooling Facebook page. The customer here highlights the ease of her experience with the cpmany and the great level of customer service she received.

Product range

National Heating & Cooling uses leading brands that offer the latest technology in efficiency and design, the company can select and install a heating or cooling solution which best suits your needs that is based on a customers needs and their home.

During our National Heating and Cooling review, the company was found to be able to expertly install and repair a wide variety of air conditioning systems. The company’s two main supported brands are Fujitsu and Panasonic and they are able to offer a great deal of knowledge and information on them. The National Heating and Cooling team is experienced and able to install and repair a variety of other high-quality brands such as; Bramer, Actionair, Brivis, Coolair, Lennox and many more.

The image below from the company’s website shows the huge assortment of manufactures National Heating and Cooling are able to expertly install and repair.

Technical expertise and experience

When customers choose National Heating & Cooling for installation, they are choosing qualified, experienced professionals that are trusted in Geelong, Bendigo, Ballarat, Wodonga, Shepparton and elsewhere throughout regional Victoria. The National Heating & Cooling team put an emphasis on reliable service, professional standards and excellent customer service, ensuring the installation is a fast and completely stress-free process.

Our National Heating & Cooling review found that even though the company is one of the newest companies to the Ballarat area, offer excellent levels of technical expertise and industry experience. Their team are able to expertly discuss, recommend and install various types of air conditioning units tailored to their customers specific requirements.

Our National Heating & Cooling review noted that the company are able to install and repair systems such as inverter systems, split and reverse systems, multi systems, ducted heating and cooling, evaporative cooling, hydronic boiler heating and steam boiler heating.

National Heating & Cooling have the ARC tick of approval that gives a licence to handle refrigerants and means they are certified as compliant with environmental regulations. As well, the National Heating & Cooling review team found that the company offers rural installations, however are only able to install in certain types of apartments.

In conclusion, taking all the above categories into consideration, our review found the Melbourne and Geelong air conditioning installation company National Heating & Cooling scored consistently well across the board. Our Compare Air Conditioning team gave the company an overall 3.5 out of 5 stars, placing them in a strong position just outside the top 5 air conditioning installation companies in Ballarat.

The image below shows all of the company’s service locations with their contact phone numbers.

National Heating & Cooling offers a 6 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from they have the satisfaction of knowing that they purchased a quality product and have a protection guarantee the installation workmanship. The company like most Ballarat-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.

The number of years that the installation warranties covers for our top 5 Ballarat-based air conditioning companies are presented below. National Heating & Cooling‘s installation warranty coverage is comparable to 1 of the top 5 Ballarat air conditioning installation company’s warranties in terms of years of coverage and higher than other companies in our top 5.

In summary, our National Heating & Cooling review found National Heating & Cooling to be a great choice of air conditioning installation company for customers the Ballarat area. It is a newer company to the industry, however has great customer reviews, great level of customer service standards and affordable pricing. They offer great features for potential customers, like amazing specials and promotions and a complete air conditioning service. Our National Heating & Cooling review team found that they provide customers with competitive and standard affordable prices, which was found to be comparative or lower than other air conditioning installation companies in the Ballarat area. The company however was found to have medium email response times and no services over the weekend.

Our review team investigated and considered all the above categories into consideration, finding the Ballarat-based air conditioning installation company a great option for customers in those areas. National Heating & Cooling scored consistently well across the board and range of different categories. Our Compare Air Conditioning team gave the company an overall 3.5 out of 5 stars, ranking them just outside the top 5 air conditioning companies in the Ballarat area.

Our review team consider the company as a very good and solid option for Ballarat customers who are seeking air conditioning installation services.

For more information, including about our top Ballarat installers, check out our air conditioning installation Ballarat page.