Waldron Heating, Cooling & Hot Water Review

Waldron Heating, Cooling & Hot Water is an air conditioning installation company who specialises in heating, cooling and hot water solutions for both residential and commercial customers. Located in Delacombe, on the south-west fringe of Ballarat, Waldron Heating, Cooling & Hot Water is a well established company, which has been in the air conditioning industry for over 30 years. Our Waldron Heating, Cooling & Hot Water review rated Waldron Heating, Cooling & Hot Water as being one of our top 5 Ballarat-based air conditioning installation companies. The review team assessed a range of factors considered fundamental to a company’s success and compared them with other Ballarat-based air conditioning installation companies.

Waldron Heating, Cooling & Hot Water is a medium-sized, well known, air conditioning installation company in Ballarat that offers services to customers in all Ballarat suburbs and the Western District areas. The company offers range of heating and cooling solutions, including ducted heating, high wall heating, reverse cycle split systems, space heating, hydronic heating, wood heaters, gas log fires, solar hot water systems, evaporative cooling and ducted reverse cycle air conditioning.

The Waldron Heating, Cooling & Hot Water review team found this reputable company offers some great services and features, like weekend service availability, a working display showroom, competitive and affordable pricing, and quick email response times. The company also offers their customer a great finance option with SKYE Finance and have amazing promotions and special deals advertised on their website and Facebook page.

The Waldron Heating, Cooling & Hot Water showroom gives a working display of their heating and cooling products and allows customers to actual see and hear different types of air conditioning units. Waldron Heating, Cooling & Hot Water’s air conditioning showroom compromises of a full selection of air conditioning on display. Making the right choice on can be challenging and the showroom can help customers in their decision making.

Like most other air conditioning companies in the Ballarat area, Waldron Heating, Cooling & Hot Water can offer a basic quote over the phone or through email, however they prefer to conduct a free on–site appraisal of the customer’s space, before a detailed quote is given.

As Waldron Heating, Cooling & Hot Water already has affordable and flexible pricing options, the company does not offer price matching of competitor’s quotes or volume discounts. These pricing options such volume discounts and price matching are not standard practise, due to cost considerations and already affordable pricing. The company also does not have a wide variety of air conditioning brands to choose from preferring to use only Breamar or Brivis Ducted Evaporative Cooling systems, Fujitsu Reverse Cycle Split Systems or ActronAir, Braemar and Fujitsu Ducted Systems. Also the company offers an installation only service of air conditioners to their customers and do not perform maintenance or repair services. Waldron Heating, Cooling & Hot Water again also is not a specialist air conditioning company, offering a wide range of heating, cooling and hot water solutions to their customers.

The Waldron Heating, Cooling & Hot Water review team also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Customers have detailed their mainly positive experiences with the Waldron Heating, Cooling & Hot Water company, in regards their technical service, workmanship and customer service standards.

Waldron Heating, Cooling & Hot Water is a well-established, reputable and experienced air conditioning installation company in the Ballarat area, with a high level of customer service standards and affordable pricing.

Price

Our Waldron Heating, Cooling & Hot Water review, found the company offers affordable and competitive pricing both on their air conditioners and installation service. The Waldron Heating, Cooling & Hot Water review found their pricing to be competitive in comparison to other air conditioning installation companies in the Ballarat area. Their pricing is generally on par or lower than standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Waldron Heating, Cooling & Hot Water advertises special offers and promotions on their website home page, Customers can check the details online or ask one of the Waldron Heating, Cooling & Hot Water team for further information. The customer can to access and redeem the promotion themselves or approach the Waldron Heating, Cooling & Hot Water team for assistance. The company also advertises promotions and deals on their Facebook page. A current promotion advertised on their website can be seen in the image below from their website.

Waldron Heating, Cooling & Hot Water Review Offers
( Source: http://www.waldronheatingcooling.com.au/)

Waldron Heating, Cooling & Hot Water generally do not offer volume discounts and price matching as standard practise, due to their already affordable and cost effective pricing. The company prides itself on offering competitive and affordable pricing from the outset.

This Ballarat-based air conditioning installation company was found to have competitive and affordable pricing, generally matching or coming in slightly lower than some of price ratings from our other top 5 Ballarat-based air conditioning installation companies, as seen in the graph below. As depicted in the graph below, Waldron Heating, Cooling & Hot Water received an high rating of 4.5 out 5 overall for their cost effectiveness, a result which is very strong – equal top in fact – compared to the other top 5 Ballarat-based air conditioning installation companies.

Waldron Heating, Cooling & Hot Water Review Cost Effective Graph

Quotation system

At Waldron Heating, Cooling & Hot Water, a customer can receive a quote either over the phone, email or through the online contact forms. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Ballarat-based air installation companies.

Quotes over the phone and email are of a general nature and the pricing only an estimate until after an onsite visit has been conducted. The Waldron Heating, Cooling & Hot Water review team found the phone to be the fastest way to receive a basic quote, however the team is also very responsive to email requests.

Quotes can also be requested via the Waldron Heating, Cooling & Hot Water website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however there is no document upload tab to send a floor plan with the message.

Waldron Heating, Cooling & Hot Water Review Online Form
( Source: http://www.waldronheatingcooling.com.au/contact)

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly. However the Waldron Heating, Cooling & Hot Water review team found that with this company no follow up call was necessary as a response to email communication was received in a very prompt manner.

Financing

Waldron Heating, Cooling & Hot Water has an established formal financing option for their customers, with a third party lending company, SKYE Finance .This interest free finance option is highly beneficial for Waldron Heating, Cooling & Hot Water customers, as not all the other Ballarat-based air conditioning installation companies offer the same.

The SKYE Finance offers 6 months’ interest free terms to customers, however subject to finance approval and the stated conditions. The finance can be used to purchase any brand of air conditioning, giving customers freedom of choice and easing the financial pressure that can come when making a major purchase.

Customer Service

Our Waldron Heating, Cooling & Hot Water review rated this Ballarat-based air conditioning installation company highly on their level of customer service. They are friendly and professional and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with an expert who can answer technical questions throughout the customer experience; with their email response times to inquiries and quote requests were found to be very fast.

The Waldron Heating, Cooling & Hot Water review team found both phone and email to be effective and fast ways of obtaining from this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Waldron Heating, Cooling & Hot Water review team assessed the customer service performances of the Ballarat-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. As shown in the below graph, our Waldron Heating, Cooling & Hot Water review rated this Ballarat-based company with high scores in both modes of contact; scoring Waldron Heating, Cooling & Hot Water, 7.5 out of 10 for their customer service by phone, and 8 out of 10 for their response to customer email inquiries. This compares well against our other top 5 air conditioning installation Ballarat companies.

Waldron Heating, Cooling & Hot Water Review Customer Service Graph

In the Waldron Heating, Cooling & Hot Water review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The team members were found be very helpful, friendly and able to answer technical questions. The staff members at Waldron Heating, Cooling & Hot Water are friendly, accommodating and professional from the first initial contact, whether by phone or online. Each staff member that our Waldron Heating, Cooling & Hot Water review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.

The graph below compares our top 5 Ballarat-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Waldron Heating, Cooling & Hot Water Review found that the Ballarat-based company was fast in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours. This is fast compared to our other top 5 air conditioning installation Ballarat companies.

Waldron Heating, Cooling & Hot Water Review Response Times Graph

Our Waldron Heating, Cooling & Hot Water review gave the Ballarat-based company a great score of 4 out of 5 for its overall customer service performance, a result in comparison which is comparable to some of the top 5 Ballarat-based air conditioning companies, reflecting a competitive and solid customer service standard.

Waldron Heating, Cooling & Hot Water services the city of Ballarat and can provide services to customers in the Western District area. The company offers an air conditioning showroom and services on the weekend, specifically Saturday mornings, which is beneficial to customers who work during weekday business hours.

Online reviews for Waldron Heating, Cooling & Hot Water show customers with Waldron Heating, Cooling & Hot Water rate their experiences and customer service satisfaction highly, with reviews on TrueLocal, Google and Facebook. The average satisfaction rating across these sites is 4.8 out of 5 stars, which is a strong and competitive score compared to our other top 5 Ballarat-based air conditioning installation companies.

The customer testimonial presented below is from the company’s Google page, with the customer commenting on his positive experience with the company. The customer makes mention of an amazing level of customer service, competitive pricing and professionalism.

Waldron Heating, Cooling & Hot Water Review Customer Testimonials 1
( Source: https://www.google.com/search?q=waldron+heating+and+cooling&oq=waldron+heating+and+cooling&aqs=chrome..69i57j35i39j69i60l3j35i39.5200j0j7&sourceid=chrome&ie=UTF-8#lrd=0x6ad1435bb117eafd:0x53d7e4a6e7861322,1,,,)

Product range

Our Waldron Heating, Cooling & Hot Water review found that the company supply and install high quality and energy efficient systems from leading brands, such as Fujitsu, ActronAir, Braemar and Brivis into residential or commercial spaces. Waldron Heating, Cooling & Hot Water stands behind the brands they install and can be seen in the image below from their website.

Waldron Heating, Cooling & Hot Water Review Brands
( Source: http://www.waldronheatingcooling.com.au/services/cooling-and-air-conditioning-ballarat)

Customers of Waldron Heating, Cooling & Hot Water can chose from the following brands of air conditioners; Breamar or Brivis Ducted Evaporative Cooling systems, Fujitsu Reverse Cycle Split Systems or ActronAir, Braemar and Fujitsu Ducted Systems. The company does not offer a wide range of different brands as some of the other Ballarat-based air conditioning installation companies.

Technical expertise and experience

Waldron Heating, Cooling & Hot Water is an air conditioning installation Ballarat-based company that is well established, with over 30 years’ experience. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail. The company prides itself on offering expert advice with excellent products and quality installation at competitive prices.
Our Waldron Heating, Cooling & Hot Water review found that the company has fully qualified installers for all of its heating and cooling services, including air conditioning installation. The company however only offers the supply and installation of air conditioners and not air conditioning repair or maintenance services.

Waldron Heating, Cooling & Hot Water offers a 5 year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Waldron Heating, Cooling 0im & Hot Water they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship. The company like most Ballarat-based air conditioning companies possesses the air conditioning industry certification of an ARC tick.

The number of years that the installation warranties covers for our top 5 Ballarat-based air conditioning companies are presented below. Waldron Heating, Cooling & Hot Water‘s installation warranty coverage is comparable to the other top 5 Ballarat air conditioning installation companies warranties in terms of years of coverage.

Waldron Heating, Cooling & Hot Water Warranty Guarantee Graph

In summary, our Waldron Heating, Cooling & Hot Water review found that Waldron Heating, Cooling & Hot Water is a well-established, reputable and experienced air conditioning installation company in the Ballarat area, with a high level of customer service standards and affordable pricing. They offer great features for potential customers, like great specials and promotions, fast email response rates, a finance option, weekend availability and a working display showroom. The Waldron Heating, Cooling & Hot Water team offers customers basic quotes over the phone and email, with more exact and detailed quotes provided after an in-home appraisal. As well, they provide customers with competitive and standard affordable prices, which are comparative to other air conditioning installation companies in the Ballarat area. The company however only supply and install air conditioners and do not offer further services such as repair and maintenance of air conditioners.

The Waldron Heating, Cooling & Hot Water company also has received some consistently high and impressive customer testimonials both on multiple online platforms, which shows Waldron Heating, Cooling & Hot Water is rated and recommended highly by its customers. Our Waldron Heating, Cooling & Hot Water review team rated Waldron Heating, Cooling & Hot Water as being one of the top 5 Ballarat-based air conditioning installation companies and found the company to be a great option for customers in Ballarat who require installation of ducted and split system air conditioning split systems.

Compare Air Con comparison table for Waldron Heating, Cooling & Hot Water

For more information, including about other top Ballarat installers, check out our air conditioning installation Ballarat page.

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