Crawford Refrigeration & Air Conditioning Review

Crawford Refrigeration & Air Conditioning is an air conditioning and refrigeration company, offering service on all types of commercial and industrial refrigeration and commercial, industrial and domestic air conditioning systems. Established for over 25 years, the company and its team are committed to providing a high quality of service in all aspects of their work. Our Compare Air Condition review team conducted a comprehensive review of the company on a number of categories considered important to a successful air conditioning installation company. Crawford Refrigeration & Air Conditioning was found to perform well in a number of the categories and was rated as one of the top 5 air conditioning installation companies in the Bendigo area.

Located in central Bendigo, Crawford Refrigeration & Air Conditioning is a medium sized company, which services the Bendigo and surrounding areas. The company started operation in 1986 and has over 25 years experience in the industry.

The Crawford Refrigeration & Air Conditioning team are experienced in heating and cooling systems and offer a great range of air conditioning systems and ducted heating. They also offer refrigeration services for commercial and industrial clients including cool rooms, freezer rooms, glass chillers, ice machines, display/bottle cabinets and deli display cabinets. For domestic customers the team at Crawford Refrigeration & Air Conditioning offer complete service and maintenance of air conditioning systems as well as the supply and installation of split systems for domestic customers.

Our Compare Air Conditioning Team through their review processes of air conditioning installation companies have found that not all air conditioning installation companies are the same and offer varying services and options. Compare Air Conditioning aims to make it easy for customers to distinguish between companies and make informed decisions and choices. Some of the best features of Crawford Refrigeration & Air Conditioning is that they are standing and established company with lots of industry experience and offer a 24/7 breakdown and repair service. They were also found to hold an affordable pricing range in comparison to other air conditioning installation companies un Bendigo.

Our Crawford Refrigeration & Air Conditioning review also found however that this company had a slow response time to customer inquiries and requests for quotes via email. In addition, Crawford Refrigeration & Air Conditioning’s website is very simple with not a lot of information in comparison to some of the other air conditioning installation companies in Bendigo. It was also found that Crawford Refrigeration & Air Conditioning possess a limited amount of online customer reviews . For a well established and with long history in the industry it would be expected that there would be higher volume of reviews. The company averages a solid 4 out of 5 star rating from the reviews that they have on the True Local website.

Established for over 25 years, the company and its team are committed to providing a high quality of service in all aspects of their work.

Price

Our Crawford Refrigeration & Air Conditioning review, found the company has an affordable and standard pricing range on their air conditioners and installation services. The Crawford Refrigeration & Air Conditioning review found that the company supplies and installs leading brands of air conditioners, such as Mitsubishi Electric.

The review team based the findings on the pricing on quotes received over the phone and via email from Crawford Refrigeration & Air Conditioning tea,. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

The graph below shows a comparison of the top 5 Bendigo-based air conditioning companies and their cost effectiveness ratings. Crawford Refrigeration & Air Conditioning received a solid rating of 4 out 5 overall for their cost effectiveness, which is similar to one of the top 5 air conditioning companies, Specialized Heating & Cooling and performed better than two of the other top 5 companies.

Crawford Refrigeration & Air Conditioning Review Cost Effectiveness Graph

Crawford Refrigeration & Air Conditioning does not offer volume discounts nor price matching as standard practise, due to their belief that their pricing is already competitive and give their best price from the outset. They do have special deals at times from the air conditioning manufacturers and it is best to check with the Crawford Refrigeration & Air Conditioning team at the time of quoting in regards to any promotions.

Quotation system

At Crawford Refrigeration & Air Conditioning, a customer can receive a quote either over the phone, via email or by their simple online contact form. It is important to note, that quotes are subject to change based on a free onsite assessment, which is standard practise for most Bendigo-based air installation companies. The Crawford Refrigeration & Air Conditioning review team found the phone to be fastest way to receive a basic quote from this company. Email responses to customer inquiries and request for quotes were found to be slow, generally receiving acknowledgment generally only after 4 days.

Quotes can also be requested via the Crawford Refrigeration & Air Conditioning website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however does not have a feature to upload a floor plan with the message, like some other online forms of air conditioning installation companies in the Bendigo area.

Crawford Refrigeration & Air Conditioning Review Online Form
( Source: http://www.crawfordrefrigeration.com.au/8/contact-us)

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Crawford Refrigeration & Air Conditioning does not offer a formal financing plan for its customers, which is a similar practise to most other Bendigo-based air conditioning installation companies. The company requires the customer to pay the amount payable within 7 days of the service being completed.

Customer Service

Our Crawford Refrigeration & Air Conditioning review rated this Bendigo-based air conditioning installation company highly on their level of customer service. Responses received from the Crawford Refrigeration & Air Conditioningwere genuine and honest to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, however their are specific staff members that handle quote requests. Regarding emails and online inquiries these are generally again answered by knowledgeable and technical staff members.

The Crawford Refrigeration & Air Conditioning review team found both the phone to be a very quick method to gain a quote. However the company’s email response times to inquires and quotes was found to be one of the slower response speed.

Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry. The customer service is a more of a solid “old school” style of customer service. The simple website design and email layout both were reflective of this customer style.

Our Crawford Refrigeration & Air Conditioning review team assessed the customer service performances of the Bendigo-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Crawford Refrigeration & Air Conditioning review rated this Bendigo-based company with average scores in both modes of contact; scoring Crawford Refrigeration & Air Conditioning 7 out of 10 for their customer service by phone, and 6 out of 10 for their response to customer email inquiries.

The company scored similar to some other companies from the top 5 in the category of phone customer service, the top company National Heating & Cooling. However Crawford Refrigeration & Air Conditioning scored lower than all of the other top 5 companies.

In the category of email customer service, the company was lower in its rating than all of the other top 5 Bendigo-based companies, part of this score was related to the simple email format and slow email response times.

Crawford Refrigeration & Air Conditioning Review Customer Service Graph

In the Crawford Refrigeration & Air Conditioning review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Crawford Refrigeration & Air Conditioning team found staff members at Crawford Refrigeration & Air Conditioning to be very friendly and understanding from the first point of contact by phone.

The graph below compares our top 5 Bendigo-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote.

Our Crawford Refrigeration & Air Conditioning Review found that the Bendigo-based company had one of the slowest scores in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being after 4 days. The company’s response rates in both categories were slower than most of the other top 5 air conditioning installation companies in Bendigo.

Crawford Refrigeration & Air Conditioning Review Response Times graph

Our Crawford Refrigeration & Air Conditioning review gave the Bendigo-based company a score of 3.25 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than some of the top 5 Bendigo-based air conditioning companies, however still reflects a solid level of customer service standards.

Crawford Refrigeration & Air Conditioning services the city of Bendigo and can provide services to customers in the surrounding areas and offer installation services weekdays, from 9am to 5pm and a 24/7 breakdown service.

Online reviews for Crawford Refrigeration & Air Conditioning are lacking for such a long established company, with the review team only finding a small volume of reviews. The reviews found on TrueLocal showed customers with Crawford Refrigeration & Air Conditioning rate their experience and customer service satisfaction well. The average satisfaction rating for the customer reviews found is 4 out of 5 stars, which is a solid score and similar to some of the other top 5 Bendigo-based air conditioning installation companies.

The customer testimonial presented below is from the Crawford Refrigeration & Air Conditioning company’s Google page. The customer details his positive experience with the company, making mention of amazing level of customer service he experienced.

Crawford Refrigeration & Air Conditioning Review Customer Testimonials 1
( Source: https://www.truelocal.com.au/business/crawford-refrigeration-and-air-conditioning/bendigo)

Product range

Crawford Refrigeration & Air Conditioning recommends, supplies and installs Mitsubishi Electric as the company believes that is one of leading and most economical brands around. The company makes no mention of any other brands of air conditioners that they supply and install, with no images of their brands shown on their website. This is unusual for companies not to promote the brands they use, as most other air conditioning companies in Bendigo promote the brands that they work with on their website

Technical expertise and experience

Crawford Refrigeration & Air Conditioning believe that they set a good standard for 24/7 refrigeration and air conditioning service across Central Victoria. The company complies with all ARC and government regulations and are committed to providing a high quality of service in all aspects of their work. The technical staff are accredited and licensed refrigeration and air conditioning mechanics, with electricians employed to help with installations. The company maintains that their technicians are fully qualified and accredited with the Australian Refrigeration Council and are also on call 24 hours 7 days a week. They are committed to customer satisfaction and all work is completed to a high standard of quality.

Crawford Refrigeration & Air Conditioning is a specialist air conditioning installation Bendigo-based company that has a long reputation in the Bendigo market. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail. It is important to note that the company does not supply all types of heating and cooling systems to their customers, only offering split systems and ducted air conditioning to their domestic customers.

The Crawford Refrigeration & Air Conditioning team are experienced in servicing and maintenance, providing prompt responses to breakdowns and emergency repairs. They pride themselves on having highly experienced technicians, who are reliable and professional and provide customer focused service. Their service vehicles are well maintained and stocked with enough parts to ensure that most jobs can be sorted out with a single call.

Crawford Refrigeration & Air Conditioning offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Crawford Refrigeration & Air Conditioning they have the satisfaction of knowing that they have a protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Bendigo-based air conditioning companies are presented below. Crawford Refrigeration & Air Conditioning’s installation warranty coverage is similar to one of the top 5 Bendigo air conditioning installation company’s warranty in terms of years of coverage and was slightly lower than the rest.

Crawford Refrigeration & Air Conditioning Warranty graph

In summary, our Crawford Refrigeration & Air Conditioning review found that Crawford Refrigeration & Air Conditioning to be an experienced air conditioning installation company in the Bendigo area, with a full range of air conditioning services, from design to install and servicing and repair, which not all Bendigo-based companies offer the same.

The Crawford Refrigeration & Air Conditioning is a reputable and experienced company where their team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. They offer a 24 hour, 7 day a week breakdown service. The company also was found to have slow email response times and a very simple website in comparison to other Bendigo-based air conditioning companies..

Our Crawford Refrigeration & Air Conditioning review team investigated the company on a number of categories and compared the scores with other Bendigo based air conditioning companies. Crawford Refrigeration & Air Conditioning was found to perform well in a number of review categories and our review team rated Crawford Refrigeration & Air Conditioning as being one of the top 5 Bendigo-based air conditioning installation companies.

Compare Air Con comparison table for Crawford Refrigeration & Air Conditioning

To find out more, including information about other installers in Bendigo, check out our Air Conditioning Installation Bendigo page.

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