Electric Pro Review

Price

Our Electric Pro review, found the company has affordable, standard pricing range on their air conditioners and installation services. The review team based the pricing on quotes received over the phone and via email from Electric Pro. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to receive a more exact quote based on the expected costing and installation requirements, before making a decision.

The Electric Pro do not generally offer further flexibility on their pricing, such as price matching and volume discounts due to providing their best price at the time of quoting. However they do offer special manufacturers specials and promotions and customers are encouraged to ask one of the friendly and helpful team members for further information about any current manufacturers’ promotions at the time of quoting.

This Bendigo-based air conditioning installation company was found to have a reasonable and standard pricing when compared with other Bendigo air conditioning installation companies. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Electric Pro received a solid rating of 4 out 5 overall for their cost effectiveness, which is similar to two of the top 5 air conditioning companies.

Quotation system

At Electric Pro, a customer can receive a quote either over the phone, email or through the online contact form. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Bendigo-based air installation companies. The Electric Pro review team found the email to be the fastest way to receive a basic quote, with very fast email response times to email requests.

Quotes can also be requested via the Electric Pro website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, like some other online forms of air conditioning installation companies in the Bendigo area.

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Electric Pro does not offer a formal financing plan for its customers and our review team found this to be similar practise to other Bendigo-based air conditioning installation companies. Payment is generally required on the day that the work is completed and any other payment arrangements are only at the discretion and consideration of the Electric Pro management.

Customer Service

Our Electric Pro review rated this Bendigo-based air conditioning installation company highly on their level of customer service. Responses received from the Electric Pro were informative in response to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, and emails and online inquiries are generally answered by knowledgeable and technical staff members.

Our Electric Pro review team also found that the company’s email response times to inquires and quotes to be very fast and our review team noted that they were generally answered by the company’s owner/director.

The Electric Pro review team found both the phone and email as good methods to gain a quote. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry. At times, our review team found it difficult to reach the company by phone, however this may be due to Electric Pro being a smaller company and/or the review being conducted during peak service periods.

Our Electric Pro review team assessed the customer service performances of the Bendigo-based air conditioning installation companies, focussing on the customer service provided by email and phone, with the results displayed in the graph below. Our Electric Pro review rated this Bendigo-based company with great scores in both modes of contact; scoring Electric Pro 7 out of 10 for their customer service by phone, and again 8 out of 10 for their response to customer email inquiries. The company scored similar to the top Bendigo-based air conditioning installation company, National Heating & Cooling in both customer service categories.

In the Electric Pro review, phone calls were generally answered the owner/director who was found to be very knowledgeable and willing to help customers with their inquiries. The Electric Pro review team found all staff members at Electric Pro to be friendly and professional from the first point of contact, whether by phone or online.

The graph below compares our top 5 Bendigo-based air conditioning installation companies on their email response times. The first category assessed how long it generally takes the company to respond to a customer’s initial email request, and the second category measures how long it normally takes to receive an email prepared quote. Our Electric Pro Review found that the Bendigo-based company had one of the fastest in both response categories, with their initial response time to an email request average being within 6 hours and response times in returning a written quote was generally with 24 hours. The company’s response rates in the initial response categories was similar to two of the top 5 companies in the Bendigo area and for the written quote response times it was comparable to one of the top 5 companies.

Our Electric Pro review gave the Bendigo-based company a score of 3.75 out of 5 for its overall customer service performance, a result in comparison to the top 5 Bendigo-based companies matched two of the top 5 companies and was slightly lower than two others. Overall, Electric Pro was found to have a very solid level of customer service standards.

Electric Pro services the city of Bendigo and can provide services to customers in the surrounding areas The company only offers services during weekdays, from 7:30am to 4:30pm.

Online reviews for Electric Pro show customers with Electric Pro rate their experience and customer service satisfaction highly, with reviews found on Google. The average satisfaction rating across these sites is 5 out of 5 stars, which is a outstanding score and similar to some of our top 5 Bendigo-based air conditioning installation companies.

The customer testimonial presented below is from the Electric Pro’s Google page, where the customer relates her positive experience with the company, making mention of amazing level of workmanship and punctuality. The customer is happy to recommend the company to others.

The next customer testimonial is from the company’s Facebook page and the customer was also impressed with the service she received and recommends the company highly to others

Product Range

Electric Pro only supply and installs Fujitsu or Mitsubishi Heavy Industries as the company believes they are very reliable and quality brands. The company makes no mention of any other brands of air conditioners that they supply and install, with no images of their brands shown on their website. This is unusual for companies not to promote the brands they use, however our review team made mention of the fact that the company’s website is very simple, with not a lot of information such as the type of air conditioning brands they install.

Technical expertise and experience

Electric Pro is a specialist electrical company in Bendigo, which offers air conditioning installation to their customers. The company is newer company to the Bendigo market, their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail.
Electric Pro’s highly experienced electrical technicians are reliable and professional and provide customer-focused service. Electric Pro also prides itself on being industry certified and registered, including possessing a industry required ARC Tick and other industry certifications and licences.

The Electric Pro team are a young and dynamic team, who are focused on delivering the highest quality services to their customers. They pride themselves on the quality installations, fantastic customer service and invest in the welfare and care of all team members.
Electric Pro offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Electric Pro they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Bendigo-based air conditioning companies are presented below. Electric Pro’s installation warranty coverage is similar to most of the top 5 Bendigo air conditioning installation companies warranties in terms of years of coverage.

In summary, our Electric Pro review found that Electric Pro to be a newer air conditioning installation company in the Bendigo area, offering the supply and installation of air conditioning products. The company doesn’t offer a full range of air conditioning services, only offering the supply and install of split and ducted air conditioning systems and do not offer maintenance and repair services. Based on this, Electric Pro may not be the best option for all customers in the Bendigo area, especially those customers who wish to employ companies that are also the warranty agents for the brand of air conditioner that they are installing.

The Electric Pro team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company also was found to have very fast email response times. The company however only offers a few different air conditioning types, which limits potentials customers in their choice of air conditioners in terms of range.

The company was found to offer great customer service as well as affordable standard pricing, special manufacturers’ deals and promotions as well as great customer service standards. However our review team did find that Electric Pro only offers services during weekdays and does not offer any finance payment options.

Our Electric Pro review team investigated the company on a number of categories and compared the scores with other Bendigo based air conditioning companies. Our review team rated Electric Pro as being just outside the top 5 Bendigo-based air conditioning installation companies. Electric Pro was found to be a great option for customers in the Bendigo area, who only require the supply and installation of split or ducted air conditioning systems.

Check out our Air Conditioning Installation Bendigo page for details about our top 10 companies in Bendigo.