Price
Our Holloway AIR review, found the company has a slightly higher than standard pricing range on their air conditioners and installation services. The Holloway AIR review found that the company supplies and installs the leading brand Daikin, which is generally a more expensive air conditioning product brand and may be reflective in their pricing.
The review team based the pricing on quotes received over the phone and via email from Holloway Air. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.
This Bendigo-based air conditioning installation company was found to have slightly higher than standard pricing than other Bendigo air conditioning installation companies. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Holloway AIR received a solid rating of 3 out 5 overall for their cost effectiveness, which is similar to one of the top 5 air conditioning companies and lower than the other three top 5 companies
Holloway AIR does not offer volume discounts, special deals and price matching as standard practise, due to their belief that their pricing is already competitive and their best price from the outset. They also pride themselves on their quality and through workmanship. They do have special deals at times from the air conditioning manufacturers and it is best to check with the Holloway AIR team at the time of quoting in regards to any promotions.
Quotation system
At Holloway Air, a customer can receive a quote either over the phone, via email or by their simple online contact form. It is important to note, that quotes are subject to change based on a free onsite assessment and is standard practise for most Bendigo-based air installation companies. The Holloway AIR review team found the phone and email to be very fast ways to receive a basic quote from this company.
Quotes can also be requested via the Holloway AIR website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, like some other online forms of air conditioning installation companies in the Bendigo area.
( Source: https://www.hollowayair.com.au/contact)
As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.
Financing
Holloway AIR does not offer a formal financing plan for its customers, which is a similar practise to most other Bendigo-based air conditioning installation companies. The company requires the customer to pay 50% of the quoted invoice total at the time of booking the service, with the outstanding amount payable within 7 days of the service being completed.
Customer Service
Our Holloway AIR review rated this Bendigo-based air conditioning installation company highly on their level of customer service. Responses received from the Holloway AIRwere genuine and honest to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, and emails and online inquiries are generally answered by knowledgeable and technical staff members.
Our Holloway AIR review team also found that the company’s email response times to inquires and quotes to be very fast, with the emails possessing very polite and professional style.
The Holloway AIR review team found both the phone and email as very quick and easy methods to gain a quote. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.
Our Holloway AIR review team assessed the customer service performances of the Bendigo-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Holloway AIR review rated this Bendigo-based company with average scores in both modes of contact; scoring Holloway AIR8 out of 10 for their customer service by phone, and 7 out of 10 for their response to customer email inquiries.
The company scored similar to some other companies from the top 5 in the category of phone customer service, like McCaig Air Conditioning. However Holloway AIR scored higher than two of the other top 5 companies and lower than Specialized Heating & Cooling.
In the category of email customer service, the company again rated similar to McCaig Air Conditioning, another top 5 Bendigo-based company. Holloway AIR also rated higher than another top 5 company and lower than two of the other top 5 companies, including the top company, National Heating & Cooling.
In the Holloway AIR review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Holloway AIR team found staff members at Holloway AIR to be friendly and professional from the first point of contact, whether by phone or online.
The graph below compares our top 5 Bendigo-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote.
Our Holloway AIR Review found that the Bendigo-based company had one of the fastest in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours. The company’s response rates in both categories were faster than most of the other top 5 air conditioning installation companies in Bendigo.
Our Holloway AIR review gave the Bendigo-based company a score of 3.75 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than some of the top 5 Bendigo-based air conditioning companies, however still reflects a solid level of customer service standards.
Holloway AIR services the city of Bendigo and can provide services to customers in the surrounding areas, however only offers services during weekdays, from 9am to 5pm.
Online reviews for Holloway AIR show customers with Holloway AIRrate their experience and customer service satisfaction highly, with reviews found on Google and Facbook. The average satisfaction rating across these sites is 5 out of 5 stars, which is a outstanding score and similar to come of our top 5 Bendigo-based air conditioning installation companies.
The customer testimonial presented below is from the Holloway AIR company’s Google page. The customer details his positive experience with the company, making mention of amazing level of customer service he experienced.
( Source: https://www.google.com/search?q=holloway+air&oq=holloway+air,)
This next review is from the company’s Facebook page, with the customer detailing her very positive customer service experience.
( Source: https://www.facebook.com/pg/HollowayAirandPlumbing/reviews/?ref=page_internal)
Product range
Holloway AIR only supply and installs Daikin as the company believes that is one of leading and most quality brands around. The other brands that the company supplies and install can be seen in the image below, taken from their website.
( Source: https://www.hollowayair.com.au/)
In addition, Holloway AIR offers smart technologies such as MyZone with their air conditioning systems. MyZone is an additional zoning add on, which has wifi capabilities and gives customers the ability to have each room of the house temperature controlled.
Technical expertise and experience
Holloway AIR is a specialist air conditioning installation Bendigo-based company that is newer company to the Bendigo market. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail.
Holloway AIR prides itself on being a family owned and operated business, with high service and workmanship standards The company our team has years of experience in all facets of air conditioning installation and servicing, heater installation and servicing and customers’ hot water needs.
For customers that are needed a heating or cooling solution for a new construction, existing buildings or extensions, Holloway AIR offers a free size and design service to ensure customers are getting the best product for their needs.
The Holloway AIR team are experienced in servicing and maintenance, providing prompt responses to breakdowns and emergency repairs. They pride themselves on having highly experienced technicians, who are reliable and professional and provide customer focused service.
Holloway AIR offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Holloway AIR they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.
The number of years that the installation warranties covers for our top 5 Bendigo-based air conditioning companies are presented below. Holloway Air’s installation warranty coverage is similar to one of the top 5 Bendigo air conditioning installation company’s warranty in terms of years of coverage and was slightly lower than the rest.
In summary, our Holloway AIR review found that Holloway AIR to be an experienced air conditioning installation company in the Bendigo area, with a full range of air conditioning services, from design to install and servicing and repair, which not all Bendigo-based companies offer the same.
The Holloway AIR team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company also was found to have very fast email response times. The company however only offers a few different air conditioning brands, which limits potentials customers in their choice of air conditioners in terms of range and price. One of the brands, Daikin which Holloway AIR supply and install is well known for its quality, however is more expensive than some of the other brands in the market and this is reflected in the company’s rating for cost effectiveness.
Our Holloway AIR review team investigated the company on a number of categories and compared the scores with other Bendigo based air conditioning companies. Our review team rated Holloway AIR as being one of the top 5 Bendigo-based air conditioning installation companies.
To find out more, including information about other installers in Bendigo, visit our Air Conditioning Installation Bendigo page now.
