McCaig Air Conditioning Review

McCaig Air Conditioning is a specialist air conditioning company, providing home heating and cooling systems, commercial and industrial systems and a complete range of mechanical services. The company offers a great range of heating and cooling solutions to customers and full air conditioning services from design, consultation and installation to servicing and maintenance. Our Compare Air Condition review team researched the company focusing on a number of review categories considered important to a successful air conditioning installation company. McCaig Air Conditioning scored well in a number of the categories and was rated as one of the top 5 air conditioning installation companies in the Bendigo area.

Located in East Bendigo, McCaig Air Conditioning is a larger-sized, locally owned company, which services the Bendigo and surrounding areas. The company was established in 1972 and prides itself on having more than 50 years’ experience installing and servicing the most trusted air conditioning brands.

The McCaig Air Conditioning team are experienced in heating and cooling systems and offer a great range of solutions such as split systems, ducted refrigerated systems, gas ducted heating systems, portable coolers and hydronic heating. The McCaig Air Conditioning team are the service agents for every air conditioning brand they install. Their qualified service team are qualified and experienced in home heating and cooling systems, commercial and industrial systems and a complete range of mechanical services.

Our Compare Air Conditioning Team conducted a thorough review of air conditioning installation companies in Bendigo and found that not all companies are the same or offer the same services and options. This comprehensive review allows customers to distinguish between companies and make informed decisions and choices.

One of the best features of McCaig Air Conditioning found thorough the Compare Air Conditioning review was is that they are a long established and highly qualified company in the Bendigo area. They were one of the very first air conditioning specialists in country Victoria and have 50 years experience installing and servicing the most trusted air conditioning brands.

Another great feature of McCaig Air Conditioning is that they provide comprehensive quotes to their customers, providing additional details such as design conditions, air conditioning system conditions, unit locations, inclusions, exclusions and terms and conditions. This is highly beneficial for the customer as most air conditioning companies provide only a few details on an initial quote.

The company’s website also offer three different online contact forms, which make it even easier for customers to contact the company out of hours or just to send a quick inquiry. It gives customers choice of form based on their inquiry type and also time constraints.

Our McCaig Air Conditioning review found however that the company has slow response times to email quotes requests and inquiries, when compared with other Bendigo-based companies. The company was also found to have a higher price range than other air conditioning installation companies in the Bendigo area. In addition the McCaig Air Conditioning review found that there were limited numbers of customer testimonials for the company, which for a long standing and established company it would be expected to see a higher volume of customer reviews over a number of websites. The company also has only a few different brands of air conditioners that they work with, however these brands are leading well known brands and the company are service agents for all of these brands.

McCaig Air Conditioning team also flexible in their pricing and will look at other pricing discounts on a case to case basis such as price matching of competitor’s quotes and volume discounts. These pricing options are not standard practise, however the team are open to discussing at the time of quoting any further discounts. They also offer manufacturers’ promotions and deals at certain times and customers are welcome to check their website or ask one of the friendly staff at the time of quoting. The company also does not offer weekend availability as part of their standard service, but do offer out of hours breakdown and repair service to their customers.

At McCaig Air Conditioning, the team prides themselves on having the knowledge, expertise and know how to design, install, service and maintain all domestic, commercial air conditioning and mechanical service systems.

Price

Our McCaig Air Conditioning review, found the company has a slightly higher than standard pricing range on their air conditioners and installation services. The review team based the pricing on quotes received over the phone and via email from McCaig Air Conditioning. The company’s quoting system seemed to be comprehensive as they take a lot of different factors into consideration before giving a quote estimate. The McCaig Air Conditioning team seem to take even their initial quoting seriously, giving a more exact quote figure than just a simple “ball park figure” that some of the other Bendigo-based air conditioning installation companies provide.

However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

This Bendigo-based air conditioning installation company was found to have slightly higher than standard pricing than other Bendigo air conditioning installation companies. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. McCaig Air Conditioning received a solid rating of 3 out 5 overall for their cost effectiveness, which is similar to one of the top 5 air conditioning companies, Holloway AIR and lower than the other three top 5 companies

McCaig Air Conditioning Review Cost Effectiveness Graph

McCaig Air Conditioning does not offer volume discounts and price matching as standard practise, however they are open to look at further discounting on a case-to-case basis. They also pride themselves on their quality and through workmanship. They do have special deals at times from the air conditioning manufacturers and it is best to check with the McCaig Air Conditioning team at the time of quoting in regards to any promotions. The image below shows a current promotion from the McCaig Air Conditioning website.

McCaig Air Conditioning Review Offer
( Source: https://www.mccaigairconditioning.com.au/residential/)

Quotation system

At McCaig Air Conditioning, a customer can receive a quote either over the phone, via email or using one of their three online contact forms. It is important to note, that quotes are subject to change based on a free onsite assessment, which is standard practise for most Bendigo-based air installation companies. The McCaig Air Conditioning review team found the phone to be the fastest way to receive a basic quote from this company.

Email requests for quotes produced very comprehensive quotes, with a lot of detail concerning the design conditionings, systems description, inclusion exclusions and terms and conditions. Our McCaig Air Conditioning review team found the response times for receiving a quote via email was quite slow, however this may be due to the fact that the McCaig Air Conditioning sales team obviously spent a considerable amount of time in forming a comprehensive quote, which takes into consideration a range of factors and not just a quick ball park figure.

Quotes can also be requested via the McCaig Air Conditioning website, using one of three online forms, which all appear below. Generally air conditioning installation companies in the Bendigo area will only have one online form.

The first image shows an “installation contact form”, where customers can request installation services by giving their personal contact information, floor plans and space for a short message. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, like some other online forms found on the websites of air conditioning installation companies in the Bendigo area.

McCaig Air Conditioning Review Online Form 1
( Source: https://www.mccaigairconditioning.com.au/contact-us/)

The second online form is a service contact form as in the image below. Customers of McCaig Air Conditioning can use this form to request maintenance or servicing services. With space for personal information and relevant questions pertaining to the system itself and space for a message, the form itself is very easy to fill out.

McCaig Air Conditioning Review Online Form 2
( Source: https://www.mccaigairconditioning.com.au/contact-us/)

The last online form from the McCaig Air Conditioning website is a simple
“get a Quote” form, which is super quick and easy for customers to fill out and to get contacted by the McCaig Air Conditioning team.

McCaig Air Conditioning Review Online Form 3
( Source: https://www.mccaigairconditioning.com.au/service/)

As a general reminder as with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

McCaig Air Conditioning does not offer a formal financing plan for its customers, which is a similar practise to most other Bendigo-based air conditioning installation companies. The company requires the customer to pay 50% of the quoted invoice total at the time of booking the service, with the outstanding amount payable within 7 days of the service being completed.

Customer Service

Our McCaig Air Conditioning review rated this Bendigo-based air conditioning installation company highly on their level of customer service. Responses received from the McCaig Air Conditioning were genuine and honest to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, and emails and online inquiries are generally answered by knowledgeable and technical staff members. McCaig Air Conditioning pride themselves on providing the best customer service, with their friendly, efficient and professional team.

Our McCaig Air Conditioning review team also found that the company’s email response times to inquires and quotes to be slow, with responses generally received within 2 to 4 days after contact. Our McCaig Air Conditioning review felt that the slower response times could be attributed to the detailed quotes that the McCaig Air Conditioning team provide to potential customers.

The McCaig Air Conditioning review team found that by phone was a very quick and easy method to gain a basic quote. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our McCaig Air Conditioning review team assessed the customer service performances of the Bendigo-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our McCaig Air Conditioning review rated this Bendigo-based company with average scores in both modes of contact; scoring McCaig Air Conditioning, 8 out of 10 for their customer service by phone, and 7 out of 10 for their response to customer email inquiries.

The company scored similar to some other companies from the top 5 in the category of phone customer service, Holloway AIR. However McCaig Air Conditioning scored higher than two of the other top 5 companies and lower than Specialized Heating & Cooling.

In the category of email customer service, the company again rated similar to Holloway AIR, another top 5 Bendigo-based company. McCaig Air Conditioning also rated higher than another top 5 company and lower than two of the other top 5 companies, including the top company, National Heating & Cooling.

McCaig Air Conditioning Review Customer Service Graph

In the McCaig Air Conditioning review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The McCaig Air Conditioning team found staff members at McCaig Air Conditioning to be friendly and professional from the first point of contact, whether by phone or online.

The graph below compares our top 5 Bendigo-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote.

Our McCaig Air Conditioning Review found that the Bendigo-based company had a slow response time in both email response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 2 to 4 days. The company’s response rates in both categories were slower than most of the other top 5 air conditioning installation companies in Bendigo.

National Heating & Cooling Review Response Times Graph

Our McCaig Air Conditioning review gave the Bendigo-based company a score of 3.75 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than some of the top 5 Bendigo-based air conditioning companies, however still reflects a solid level of customer service standards.

McCaig Air Conditioning services the city of Bendigo and can provide services to customers in the surrounding areas, however only offers services during weekdays, from 8am to 5pm. The company does offer an out-of-hours breakdown and repair service to their customers.

Online reviews for McCaig Air Conditioning show customers with McCaig Air Conditioning rate their experience and customer service satisfaction well, with reviews found on Google and Facebook. The average satisfaction rating across these sites is 3.4 out of 5 stars, which is a solid score, however lower than some of our top 5 Bendigo-based air conditioning installation companies. Our McCaig Air Conditioning review team did find that there were limited reviews on both Google and Facebook company pages. For a well established and long history in the industry it would be expected that there would be higher volume of reviews.

The customer testimonial presented below is from the McCaig Air Conditioning
company’s Google page. The customer details his positive experience with the company, making mention of amazing level of technical knowledge and workmanship, he experienced.

McCaig Air Conditioning Review Customer Testimonial 1
( Source: https://www.google.com/search?q=mccaig+air+conditioning&oq=mccaig)

The customer testimonial is from the company’s Facebook page, where the customer details her very positive experience as well as her recommendation of the company to others.

McCaig Air Conditioning Review Customer Testimonials 2
( Source: https://www.facebook.com/pg/mccaigairconditoning/reviews/?ref=page_internal)

Product range

McCaig Air Conditioning supplies and installs Daikin, Toshiba, Brivis or Mitsubishi Electric as the company believes they are some of the leading, quality brands around. Below is an image from the website showing the brands that they supply and install.

McCaig Air Conditioning Review Brands
( Source: https://www.mccaigairconditioning.com.au/contact-us/)

Technical expertise and experience

The McCaig Air Conditioning catch phrase, which is used extensively over their website is “It’s the McCaig difference”, suggesting that customers will experience a different level of customer service and workmanship than with other companies.

At McCaig Air Conditioning, the team prides themselves on having the knowledge, expertise and know how to design, install, service and maintain all domestic, commercial air conditioning and mechanical service systems. Their design and installation services cover everything from small offices and shop fit-outs to multi storey buildings, hospitals and industrial complexes.

The McCaig Air Conditioning team are qualified and experienced and are service agents for every air conditioning brand they install. Their qualified service team are on call for home heating and cooling systems, commercial and industrial systems and a complete range of mechanical services. Their service team consists of refrigeration mechanics, electricians and plumbers and the company holds the ARC tick certification to handle refrigerants.

McCaig Air Conditioning offers a six year installation warranty on their workmanship and a five year manufacturer’s warranty. When customers purchase an air conditioner from McCaig Air Conditioning they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Bendigo-based air conditioning companies are presented below. McCaig Air Conditioning’s installation warranty coverage is similar to two of the other top 5 Bendigo air conditioning installation company’s warranty in terms of years of coverage.

McCaig Air Conditioning Warranty graph

In summary, our McCaig Air Conditioning review found that McCaig Air Conditioning to be an experienced air conditioning installation company in the Bendigo area, with a full range of air conditioning services, from design to install and servicing and repair, which not all Bendigo-based companies offer the same.

The McCaig Air Conditioning team offers customers basic quotes over the phone and more detailed quotes by email. The company also was found to have slower email response times. The company however only offers a few different air conditioning brands, which limits potentials customers in their choice of air conditioners in terms of range and price. One of the brands, Daikin which McCaig Air Conditioning supply and install is well known for its quality, however is more expensive than some of the other brands in the market and this is reflected in the company’s rating for cost effectiveness.

Our McCaig Air Conditioning review team investigated the company on a number of categories and compared McCaig Air Conditioning as being one of the top 5 Bendigo-based air conditioning installation companies.

Compare Air Con comparison table for McCaig Air Conditioning

To find out more, including information about other top Bendigo installer, check out our Air Conditioning Installation Bendigo page

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