MCG Airconditioning & Refrigeration Review

Price

Our MCG Airconditioning & Refrigeration review found the company has a very affordable and reasonable pricing range on their air conditioners and installation services. This is a highly beneficial feature for potential customers and surprising, as the company is a smaller company and would be expected to have less buying power than other larger air conditioning installation companies.

The review team based the pricing ratings on quotes received over the phone and via email from MCG Airconditioning & Refrigeration. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

The company offers special deals and promotions on their website. Some of their promotions are from air conditioning manufacturers and others are promotional offers by MCG Airconditioning & Refrigeration.

MCG Airconditioning & Refrigeration does not offer further discounting such as volume discounts and price matching as they believe that their pricing is already competitive and give their best price from the outset.

This Bendigo-based air conditioning installation company was found to have slightly lower than standard pricing than other Bendigo air conditioning installation companies. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. MCG Airconditioning & Refrigeration received an outstanding rating of 5 out 5 overall for their cost effectiveness, which is similar to the number one Bendigo-based air conditioning company, National Heating and Cooling.

Below is an example of a special promotion offered by MCG Airconditioning & Refrigeration from their website. This promotion shows a special offer, where a customer purchases a particular air conditioning product and they receive an entry into a draw to win a prize. This is not a common practise amongst Bendigo-based air conditioning installation companies as most companies only offer special promotions and deals that are offered by the air conditioning manufacturers themselves.

Quotation system

At MCG Airconditioning & Refrigeration, a customer can receive a quote either over the phone, email or through the online contact form. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Bendigo-based air installation companies. The MCG Airconditioning & Refrigeration review team found the phone to be the fastest way to receive a basic quote, with response times to email request for quotes found to be quite slow.

Quotes can also be requested via the MCG Airconditioning & Refrigeration website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, like some other online forms of air conditioning installation companies in the Bendigo area.

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

MCG Airconditioning & Refrigeration Bendigo does not offer a formal financing plan for its customers, however this was found by our review team to be similar practise of other Bendigo-based air conditioning installation companies. Generally, payment for services is required on the day of the work being completed.

Customer Service

Our MCG Airconditioning & Refrigeration review rated this Bendigo-based air conditioning installation company with a good level of customer service. Responses received from the MCG Airconditioning & Refrigeration were genuine and honest to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, and emails and online inquiries are generally answered by the same team member.

Our MCG Airconditioning & Refrigeration review team also found that the company’s email response times to inquires and quotes to be slow, which may be due to the fact that MCG Airconditioning & Refrigeration is a smaller-sized company, where staff maybe required to carry out multiple roles.

Our MCG Airconditioning & Refrigeration review team assessed the customer service performances of the Bendigo-based air conditioning installation companies, focussing on the customer service provided by email and phone–with the results displayed in the graph below. Our MCG Airconditioning & Refrigeration review rated this Bendigo-based company with 7 out of 10 for their customer service by phone, which was similar to two of the top 5 air conditioning installation companies in Bendigo. The company was awarded with 5 out of 10 for their response to customer email inquiries, which was lower than all of the top 5 companies in the Bendigo area for their customer service by email.

In the MCG Airconditioning & Refrigeration review, phone calls were generally answered by the same knowledgeable and experienced staff member, who was found to be willing to help customers with their inquiries each time. The MCG Airconditioning & Refrigeration review team found the staff member at MCG Airconditioning & Refrigeration to be friendly and professional from the first point of contact, whether by phone or online.

The graph below compares our top 5 Bendigo-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our MCG Airconditioning & Refrigeration review found that the Bendigo-based company had one of the slowest in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being after 4 days. The company’s response rates in both categories were similar to two of the top 5 companies in the Bendigo area.

Our MCG Airconditioning & Refrigeration Bendigo review gave the Bendigo-based company score of 3 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than all of the top 5 Bendigo-based air conditioning companies, however still reflects a solid level of customer service standards.

MCG Airconditioning & Refrigeration Bendigo carries out installations and servicing in most of central Victoria including Bendigo, Echuca, Charlton, Maryborough, Castlemaine and Heathcote. The company’s service area can be seen in the image below from their website.

MCG Airconditioning & Refrigeration office hours are Monday to Friday, 9.00am to 12.00pm or by appointment outside these hours. Their tradesmen’s normal work hours are from 7.30am to 3.30pm, Monday to Friday and they also offer a 24/7 emergency breakdown service.

Online reviews for MCG Airconditioning & Refrigeration show customers with MCG Airconditioning & Refrigeration rate their experience and customer service satisfaction highly, with reviews found on Google and Word of Mouth. The average satisfaction rating across these sites is 4.5 out of 5 stars, which is an outstanding score and similar to some of our top 5 Bendigo-based air conditioning installation companies. However our review team only found a few reviews on these platforms for this company, which may be due to the fact that they are a relatively newer company in the Bendigo area.

The customer testimonial presented below is from the MCG Airconditioning & Refrigeration’s Google page. The customer relates his positive experience with the company, and ease to work with.

The next customer testimonial is from the Word of Mouth website. The customer gives the company a good rating and makes mention of the high standard of workmanship and friendliness he experienced.

Product Range

MCG Airconditioning & Refrigeration have extensive residential & commercial air conditioning experience and insist that the products they sell and install in customer’s homes and businesses offer a high level of performance and value. They pride themselves in offering air conditioning products that provide comfort control and are highly efficient, reliable and affordable.

The company prefers and recommends Panasonic based on its value for money and efficiency, as the company believes that is one of leading and most quality brands around. They also supply and install Braemar, Coolair, Lennox, LG, Mitsubishi Electric and Mitsubishi Heavy Industries. The company stocks an extensive range of products from a large number of manufacturers, so they can almost guarantee to help with any solution to customers’ heating and cooling requirements.
The company makes no mention of any other brands of air conditioners that they supply and install, with no images of their brands shown on their website. This is unusual for companies not to promote the brands they use, as most Bendigo-based air conditioning installation companies do.

Technical expertise and experience

MCG Airconditioning & Refrigeration is an air conditioning installation company, which is a newer company to the Bendigo market. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail. MCG Airconditioning & Refrigeration’s mission is to ensure the smooth running of customers’ commercial and domestic heating, cooling and refrigeration needs. They excel in comfort control and providing customers with highly efficient, reliable and affordable heating and cooling products.
MCG Airconditioning & Refrigeration is fully licensed to carry out all work associated with air conditioning installation, servicing and repair and has all the required insurances. Their licences and insurances documentation can be provided on request and they guarantee their professional and quality workmanship.
For customers that need a heating or cooling solution for a new construction, existing buildings or extensions, MCG Airconditioning & Refrigeration has design and install solutions and work with builders to deliver excellent results.
MCG Airconditioning & Refrigeration also are experienced in servicing and maintenance and provide a 24/7 breakdowns and emergency repairs. Their website all states that their highly experienced technicians are reliable, professional and provide customer focused service.
MCG Airconditioning & Refrigeration offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from MCG Airconditioning & Refrigeration, they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Bendigo-based air conditioning companies are presented below. MCG Airconditioning & Refrigeration’s installation warranty coverage is similar to most of the top 5 Bendigo air conditioning installation companies warranties in terms of years of coverage.

In summary, our MCG Airconditioning & Refrigeration review found that MCG Airconditioning & Refrigeration to be a newer experienced air conditioning installation company in the Bendigo area, with a full range of air conditioning services, from design to install and servicing and repair, which not all Bendigo-based companies offer the same. The company is a smaller-sized company, with an amazing and affordable price range. Even though the company was rated as being just outside the top 5 air conditioning installation companies in Bendigo. MCG Airconditioning & Refrigeration is still a great option for Bendigo customers.

The MCG Airconditioning & Refrigeration team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company also was found to have slow email response times and a simple website in comparison to other Bendigo-based companies.

Our MCG Airconditioning & Refrigeration review team investigated the company on a number of categories and compared the scores with other Bendigo-based air conditioning companies. Our review team rated MCG Airconditioning & Refrigeration as being just outside the top 5 Bendigo-based air conditioning installation companies. MCG Airconditioning & Refrigeration was found to be a great option for customers in the Bendigo area, who require the design, supply, installation or repair of heating and cooling systems.

Check out our Air Conditioning Installation Bendigo page for details about our top 10 companies in Bendigo.