National Heating & Cooling Review

National Heating & Cooling is a specialist air conditioning installation company, with a service location in Bendigo as well as other areas of Victoria. The company offers a number of heating and cooling solutions for both residential and commercial customers. The Compare Air Conditioning review team assessed the National Heating & Cooling company, on a variety of features attributed to successful air conditioning installation companies. These results were then compared with other Bendigo-based air conditioning installation companies. National Heating & Cooling was rated highly by the Compare Air Conditioning review team in a number of the review categories and the company were rated strongly, just inside the top 5 when compared to other installation companies in Bendigo.

National Heating & Cooling is a larger company offering its services to a wide range of areas in Victoria, one service location is Bendigo, with other locations in Ballarat, Geelong. Wodonga, Shepparton, Bellarine, Surfcoast, Wagga and Kilmore. The company is a newer company to the industry, only established in 2011, however the Compare Air Conditioning review team found the company posses great customer testimonials as well as high standards of workmanship and customer service.

Our National Heating & Cooling review also found this Bendigo-based company offers impressive services and features, such as a cost effective and affordable pricing, great deals and promotions, excellent customer service and a working air conditioning showroom.

The company can provide a range of heating and cooling solutions to their customers, including gas ducted heating, ducted reverse cycle, evaporative cooling, gas add-on cooling, reverse cycle split system air conditioning, hot water services, fires and heaters and hydronic heating. National Heating & Cooling also offer a full range of air conditioning services, from supply and install to repair and maintenance.

Another impressive feature of National Heating & Cooling, aside from its very affordable pricing range is their additional pricing discounts. The company is open to further negotiations with their pricing, like the price matching of competitor’s quotes and volume discounts for multiple installations. Decisions surrounding further pricing discounts are at the discretion of the National Heating & Cooling management team and are considered on a case to case basis. The company also advertises great special deals and promotions on their website and Facebook page, as well as special offers on interest-free financing options for their customers.

For a recently established company, our National Heating & Cooling review team were impressed by the amount of highly rated online customer reviews and testimonials that the company has received over a number of online platforms. These great customer testimonials detail past customer positive experiences of the service they received from National Heating & Cooling.

The National Heating & Cooling team place emphasis on providing reliable service, professional standards and excellent customer service.

Price

National Heating & Cooling was found to have very affordable and competitive pricing on their air conditioning products and installation services. Our National Heating & Cooling review team found the company’s pricing range to be generally lower than that of the air conditioning installation companies in the Bendigo area.

Pricing is dependent on the air conditioning product itself and the complexity of the installation, with quotes provided to a customer before an onsite inspection, is subject to change. Our review team always recommends potential customers to book a free onsite quote as to receive a more exact quote, based on individual installation requirements of the residence or commercial property.

The graph below shows the cost effectiveness ratings for the top 5 air conditioning installation companies in the Bendigo area. National Heating & Cooling was awarded with a top score of 4 out of 5 for their cost effectiveness. The company was found to have a very affordable and cost effective pricing, with a lower pricing range than most of our other top 5 Bendigo-based air conditioning installation companies, as seen in the graph below.

National Heating & Cooling Review Cost Effectiveness Graph

National Heating & Cooling were found to offer flexibility on their pricing by offering further discounts to their customers, through the price matching of competitors quotes, volume discounts for multiple system purchases or through specials and promotions. However in regards to pricing matching and volume discounts, these are considered on a case to case basis and the final decision is at the discretion of the National Heating & Cooling management.

Our National Heating & Cooling review found that the company advertises some great special deals and promotions on their Facebook page and website. The National Heating & Cooling team generally will inform customer at the time of quoting of any special promotions or deals, however our review team recommends asking the sales team for any information regarding current promotions and offers at the time of quoting.

Customers can check the current special deals and promotions offered by National Heating & Cooling on their webpage, under the specials tab or on their Facebook page. Alternatively customers can just directly approach the friendly team at National Heating & Cooling for details regarding any current promotions.

National Heating & Cooling outstanding performance in the cost effectiveness category, influenced greatly on the company’s rating as one of the top 5 air conditioning installation companies in the Bendigo area.

Quotation system

For customers approaching National Heating & Cooling for a quote on air conditioning installation, they can request a free quote via phone, by email or by using one of their online forms. The National Heating & Cooling review team found that the quotation process with the company to be easy and straightforward, with team members friendly and helpful as well as happy to assist with customer questions. It is important to note, that quotes are subject to change, based on a free onsite assessment of the customers home or business, which is standard practise for most Bendigo-based air installation companies.

The digital email quotes received from National Heating & Cooling were found straightforward and clear, detailing possible air conditioning models and brands for installation. The company’s quotes that were received reflected their competitive and affordable pricing.

The image below is from the National Heating & Cooling website and is their online contact form. Customers can use the online form to ask a question or to request a quote. The online form is a quick and easy contact form, with space for customers to select their enquiry type, enter their personal details and provides space for a message.

National Heating & Cooling Review Online Form
( Source: https://nationalhc.com.au/contact-us/)

As a general recommendation, customers should follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response from the company more quickly.

Financing

Our National Heating & Cooling review found that this Bendigo-based company currently have an interest-free finance option for their customers through a third-party loan provider. They offer a 24-month interest free period on selected installations and the team at National Heating & Cooling are able to discuss further details with customer at the time of quoting.

Some finance offers at National Heating & Cooling are specifically related to a manufacturers brand or are restricted by promotional periods. Therefore the review team recommends reading the specific terms and conditions or to check the requirements of a current finance promotion with the National Heating & Cooling team.

This is a highly beneficial feature for customers who are unable to make a major purchase at the time of quotation and also due to the fact, that the majority of Bendigo based air conditioning companies do not offer the same.

Customer Service

Our National Heating & Cooling review found that the company holds their customer service to a high standard. The team was found to be friendly, polite and helpful over the phone and professional and always willing to assist, via email. Through the National Heating & Cooling review it was recorded that customers generally are able to speak to a knowledgeable team member immediately upon calling.
The National Heating & Cooling offers a company website for all of their service locations and well as lots of information for potential clients.

The image below, taken from the company’s website shows all of the company’s service locations, with their contact phone numbers.

National Heating & Cooling Review Contacts
( Source: https://nationalhc.com.au/)

Customer service standards and performance was another review category investigated by our National Heating & Cooling review team. The review team looked at each individual air conditioning installation company in the Bendigo area, focussing on the level of customer service provided by email and phone. The customer service results of the top 5 Bendigo- based air conditioning companies are displayed in the graph below.

Our National Heating & Cooling review rated this Bendigo-based company with high scores in both modes of communication. For customer service by phone National Heating & Cooling was given 7 out of 10 and 8 out of 10 for their response to customer email inquiries.

National Heating & Cooling Review Customer Service graph

National Heating & Cooling scored well in both categories in relation to the other top 5 air conditioning installation companies in Bendigo. In the category of customer service by phone, National Heating & Cooling rated similar to 1 of the other top 5 Bendigo-based in their customer service by phone ratings and slightly lower than all of the other top 5 companies in the category of phone customer service. National Heating & Cooling was rated higher than all of other top 5 air conditioning installation companies in the Bendigo for their customer service by email, which is an impressive result.

Email response time speeds were also investigated by the Compare Air Conditioning review team, who looked at the response rates of the company when replying to customers via email in two different categories. In the first category, the review team recorded how long it generally took to respond to a customer’s initial email request, and in the second category, how long it normally takes to for a prepared quote to be emailed back.

The National Heating & Cooling review team recorded impressive response speed rates by company when they were responding to initial customer enquiries. National Heating & Cooling was found to have one of the quickest response rates when replying to customer inquiries by email. Replies from the company were generally received within a 24-hour period to their initial enquires, however it was sometimes as quick as just a few hours. It is important to note that National Heating & Cooling is open Monday to Friday and do not generally offer service over the weekend.
In the second response rate category, which recorded the time it took for a written quote to be sent, the review team found that National Heating & Cooling generally sent out a quote out within 48-84 hours.

The results from both email response rate categories were considered and the company was given a medium response speed rating for their performances.

The image below shows the response times of our top 5 Bendigo air conditioning installation companies, which includes the number one company, National Heating & Cooling . As seen in the graph, National Heating & Cooling’s email response times in both categories were similar to some of the other top 5 air conditioning installation companies in the Bendigo area.

National Heating & Cooling Review Response Times graph

National Heating & Cooling was awarded with a solid and competitive score of 3.8 stars out of 5 for their overall customer service standards, which is comparable to some of the other top 5 Bendigo-based air conditioning companies. This rates reflects the high customer services standards of the National Heating & Cooling team.

Our review team was able to find numerous online reviews for National Heating & Cooling, with customers rating their experience and customer service satisfaction highly, with reviews on their website, Google and Facebook. The company was found to have an average satisfaction rating of 3.8 out of 5 stars, which is a great and competitive score in comparison with our other top 5 Bendigo-based air conditioning installation companies.

The customer testimonial presented below is from the National Heating & Cooling’s webpage, with the customer making mention of the company’s amazing level of customer service and professionalism.

National Heating & Cooling Review Customer Testimonials 1
( Source: https://nationalhc.com.au/testimonials/)

This next customer testimonial is from the National Heating & Cooling Facebook page. The customer highlights the ease of her experience with the company and the great level of customer service she received.

National Heating & Cooling Review Customer Testimonials 2
( Source: https://www.facebook.com/pg/nationalhc/reviews/?ref=page_internal)

Product range

The National Heating and Cooling review found the company was able to expertly install and repair a wide variety of air conditioning systems. The company’s two main supported brands are Fujitsu and Panasonic and they are able to offer a great deal of knowledge and information about them. The National Heating and Cooling team is experienced and able to install and repair a variety of other high-quality brands such as; Bramer, Actionair, Brivis, Coolair, Lennox and many more. The image below from the company’s website shows the huge assortment of manufacturers’ brands that National Heating and Cooling are able to expertly install and repair.
National Heating & Cooling uses leading air conditioning brands, with latest technology in efficiency and design, which gives options to find the solution that is best suited to customers’ needs and their home.

National Heating & Cooling Review Brands
( Source: https://nationalhc.com.au/cooling-information/brands/)

Technical expertise and experience

National Heating & Cooling is a larger air conditioning installation company, who with their reputation are trusted to provide services in the Geelong, Bendigo, Ballarat, Wodonga, Shepparton and also throughout regional Victoria. The National Heating & Cooling team place emphasis on providing reliable service, professional standards and excellent customer service. Their aim is to ensure the installation is a fast and easy process for their customers.

Even though National Heating & Cooling is one of the newer companies to the Bendigo area, their levels of technical expertise and industry experience are still impressive and comparable to other air conditioning installation companies in the Bendigo area. Their team are able to expertly discuss, recommend and install various types of air conditioning units tailored to their customers’ specific requirements.

The National Heating & Cooling website states that the company are able to install and repair systems such as inverter systems, split and reverse systems, multi systems, ducted heating and cooling, evaporative cooling, hydronic heating and steam boiler heating. This is a wide range of air conditioning solutions and services to customers in Bendigo area, which not all air conditioning installation companies do the same.

The ARC tick of approval that gives a licensee holder, like the National Heating & Cooling company, the ability to handle refrigerants and shows that they are compliant with environmental and industry regulations. In addition to this technical knowhow, the National Heating & Cooling offers their services to customers in rural areas, however are only able to install in certain types of apartments.

National Heating & Cooling offers a 6 year installation warranty and a 5 year manufacturer’s warranty, giving customers the confidence to know that hold a guarantee and protection on the installation workmanship and the air conditioning product itself.

Our review team collated the number of years that the installation warranties covers for all of the top 5 Bendigo-based air conditioning companies are presented below. National Heating & Cooling‘s installation warranty coverage is comparable to 2 of the other top 5 Bendigo air conditioning installation company’s warranties in terms of years of coverage and higher than the other 2 top 5 companies.

National Geating & Cooling Warranty graph

In conclusion, our National Heating & Cooling review found the National Heating & Cooling company to be one of the top 5 choices for customers in the Bendigo area. Even as a newer company to the Bendigo market, the company possess great customer reviews, high level of customer service standards and affordable pricing. With other great features for potential customers, such as specials deals and promotions, interest free finance offers and a complete range of air conditioning services from supply to repair.

Our National Heating & Cooling review team also found the company’s pricing not only to be affordable but also lower or equal than other top 5 air conditioning installation companies in the Bendigo area. The review team however recorded medium speed email response times and found that the company generally doesn’t provide services over the weekend.

Our Compare Air review team investigated and took into consideration a number of review categories, before rating this Bendigo-based air conditioning installation company, as the top option for customers. The National Heating & Cooling company scored consistently well across the different review categories, with our Compare Air Conditioning team scoring the company an overall 3.5 out of 5 stars. This ranked National Heating & Cooling as the top air conditioning company in the Bendigo area.

Compare Air Con comparison table for National Heating & Cooling

To find out more, including information about other top Bendigo AC installers, check out our air conditioning installation Bendigo page.

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