Specialized Heating & Cooling Review

Price

Our Specialized Heating & Cooling review found that the Bendigo-based air conditioning installation company offer a reasonable and cost-effective pricing on their installations and repairs. Their rates generally fell within the average mid-range pricing when compared with the other top 5 air conditioning installation companies in the region.

Pricing is dependent on the air conditioning product itself and the complexity of the installation and our review team always recommends potential customers to book a free onsite quote as to receive a more exact quote, based on individual installation requirements of the residence or commercial property.

The graph below shows the cost effectiveness ratings for the top 5 air conditioning installation companies in the Bendigo area. Specialized Heating & Cooling was awarded with a great score of 4 out of 5 for their cost effectiveness. The company was found to have cost effective pricing, which was similar to one of our other top 5 Bendigo-based air conditioning installation companies, Crawford Refrigeration & Air Conditioning, as seen in the graph below.

Specialized Heating & Cooling were found to offer flexibility on their pricing by offering further discounts to their customers, through the price matching of competitors’ quotes and through specials and promotions. However in regards to pricing matching, the final decision is at the discretion of the Specialized Heating & Cooling management.

Our Specialized Heating & Cooling review found that the company advertises some great special deals and promotions on their Facebook page and website. The Specialized Heating & Cooling team generally will inform customer at the time of quoting of any special promotions or deals, however our review team recommends asking the sales team for any information regarding current promotions and offers at the time of quoting.

Quotation system

For customers approaching Specialized Heating & Cooling for a quote on air conditioning installation, they can request a free quote via phone, by email or by using one of their online forms. Our Specialized Heating & Cooling team found that the team prefers to send a digital quote, rather than just giving a basic ball park figure on a phone call. The digital quotes were received quite quickly after a customer’s request and include simple relevant information.

The Specialized Heating & Cooling review team found that the quotation process with the company to be easy and straightforward, with team members friendly and helpful as well as happy to assist with customer questions. It is important to note, that quotes are subject to change, based on a free onsite assessment of the customers home or business, which is standard practise for most Bendigo-based air installation companies.

The digital email quotes received from Specialized Heating & Cooling were found straightforward and clear, detailing possible air conditioning models and brands for installation. The company’s quotes that were received reflected the good level of cost effectiveness.

The image below is from the Specialized Heating & Cooling website and is their online quote tool form. Customers can use the online quote tool to request a quote. The online quote tool form is quite unique in its design, where the potential customers are asked relevant question pertaining to their needs and their space/home. Potential customers have different options/answers to click on to answer the questions, once the customer has gone through each question, the answer are sent through to the company, giving the friendly staff at Specialized Heating & Cooling detailed information about the customer and their needs and space before contacting them. This form is different from most of the other Bendigo-based air conditioning installation companies.

Specialized Heating & Cooling also offer a simple contact form for potential customers who may have a question or wish to receive a call back for further customer service. The form is quick and easy to fill out and can be seen in the image below.

As a general recommendation, customers should follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response from the company more quickly.

Financing

Our Specialized Heating & Cooling review found that this Bendigo-based air conditioning installation company offer a number of financing options to its customers. The company was found to possess finance partnerships with outside finance companies such as Lombard Finance, Cool Finance and GE Money. Details about the finance options do not appear on the Specialized Heating & Cooling website so customers need to enquire further about finance offers with the team at Specialized Heating & Cooling.

With any finance offer, the review team recommends that customers read the specific terms and conditions or to check the requirements of a current finance promotion with the Specialized Heating & Cooling team. This is a highly beneficial feature for customers who are unable to make a major purchase at the time of quotation and with not all Bendigo-based air conditioning companies offering the same.

Customer Service

Throughout our Specialized Heating & Cooling review, we found that the Bendigo-based air conditioning installation company is extremely prompt in their responses to customer enquiries. Our team found their response times very impressive, generally answering enquires within a 24 hours timeframe.

During test calls, our review team were able to immediately speak with employees over the phone that came across as friendly and extremely knowledgeable. The Bendigo-based air conditioning installation company were able to provide detailed explanations of installation systems and offer recommendations based on the customer’s needs. Furthermore, our Specialized Heating & Cooling review of the company’s website found they offered contact telephone numbers, an online quoting tool, online enquiry form and direct email addresses that allow customers to request a quote, repair or submit any enquires.

As seen in the image below, the company guarantees that all phone calls between Monday to Friday, 8am-8pm are answered by specialists.

Our Specialized Heating & Cooling review found the company aims to give their customers a high standard of service. Interactions with the team were found to be generally a very positive experience, with prompt responses to customer enquiries. Our review team found that the Specialized Heating & Cooling place an emphasis on making the client feel supported and comfortable during the quotation and installation process. Through the Specialized Heating & Cooling review, it was recorded that customers generally are able to speak to a knowledgeable team member immediately upon calling.

The Specialized Heating & Cooling as a larger multi-location company offers a general company website for all of their service locations and well as lots of information for potential clients.The image below, taken from the company’s website shows all of the company’s service locations, with their contact phone numbers.

Customer service standards and performance was another review category investigated by our Specialized Heating & Cooling review team. The review team looked at each individual air conditioning installation company in the Bendigo area, focussing on the level of customer service provided by email and phone. The customer service results of the top 5 Bendigo- based air conditioning companies are displayed in the graph below.

Our Specialized Heating & Cooling review rated this Bendigo-based company with very high scores in both modes of communication. For customer service by phone Specialized Heating & Cooling was given 9 out of 10 and 8 out of 10 for their response to customer email inquiries. With these rankings, Specialized Heating & Cooling ranked as the best business for customer service via phone. Specialized Heating & Cooling was rated higher than all of other top 5 air conditioning installation companies in the Bendigo for their customer service by phone, which is an impressive result. They were placed equal second for email enquires when compared to other top 5 air conditioning installation companies based in Bendigo.

Email response time speeds were also investigated by the Compare Air Conditioning review team, who looked at the response rates of the company when replying to customers via email in two different categories. In the first category, the review team recorded how long it generally took to respond to a customer’s initial email request, and in the second category, how long it normally takes to for a prepared quote to be emailed back.

The overall average response rates generated by our top 5 Bendigo companies when replying to initial email requests and quote enquiries are ranked below. The graph indicates that Specialized Heating & Cooling generally responded to initial email requests within 6-24 hours and were able provide a full quote for customers within a day of the request. This placed the company in an excellent position in terms of responsiveness when compared to other companies in the Bendigo installation market and received a general overall fast speed rating for their responses by email.

Our review team awarded Specialized Heating & Cooling a solid 3.8 out of 5 for their general overall customer service, which is comparable to some of the other top 5 Bendigo-based air conditioning companies.

Our review team was able to find some reviews for Specialized Heating & Cooling, with customers rating their experience and customer service satisfaction highly, with reviews on their website, Google and Facebook. The company was found to have an average satisfaction rating of 3.7 out of 5 stars, which is a solid score in comparison with our other top 5 Bendigo-based air conditioning installation companies.

The customer testimonial presented below is from the Specialized Heating & Cooling’s webpage, with the customer making mention of the company’s amazing level of customer service and professionalism.

This next customer testimonial is from the Specialized Heating & Cooling-Bendigo Facebook page. The customer highlights the ease of her experience with the company and the great level of customer service she received.

Product range

Our Specialized Heating & Cooling review found that this Bendigo-based air conditioning installation company is able to install many different kinds of air conditioning units and systems. In particular, we found that The company’s two main supported brands are Fujitsu and Daikin, however they also offer other leading brands such as Mitsubishi Electric, LG, Toshiba, Bonaire, Lennox and Brivis.
The image below from the company’s website shows the huge assortment of manufacturers’ brands that Specialized Heating and Cooling are able to expertly install and repair.

Technical expertise and experience

The Specialized Heating & Cooling website states that the company are able to install and repair systems such as inverter systems, split and reverse systems, multi systems, ducted heating and cooling, evaporative cooling, hydronic heating and steam boiler heating. This is a wide range of air conditioning solutions and services to customers in Bendigo area, which not all air conditioning installation companies do the dame.

Our Specialized Heating & Cooling review team found the Bendigo-based air installation conditioning company is able to install and repair a range of difference units including reverse systems, split systems, inverter systems, multi systems, ducted heating and ducted cooling, evaporative cooling, hydronic boiler heating and steam boiler heating. The company work with both commercial and residential properties; however they do not service or install in apartments or even second story homes.
The technicians at Specialized Heating & Cooling offer premium service and are both knowledgeable and experienced. The image below from the company’s website shows outcomes and facts which reflects the team’s high level of experience and knowledge.

Specialized Heating & Cooling is a larger air conditioning installation company, who with their reputation are trusted to provide services throughout regional Victoria. The Specialized Heating & Cooling team place emphasis on providing reliable service, professional standards and excellent customer service.

The ARC tick of approval that gives a licensee holder, like the Specialized Heating & Cooling company, the ability to handle refrigerants and shows that they are compliant with environmental and industry regulations. In addition to this technical knowhow, the Specialized Heating & Cooling offers their services to customers in rural areas,

Specialized Heating & Cooling offers a 6 year installation warranty and a 5 year manufacturer’s warranty, giving customers the confidence to know that that any system or installation defects will be expertly handled.

Our review team collated the number of years that the installation warranties covers for all of the top 5 Bendigo-based air conditioning companies are presented below. Specialized Heating & Cooling‘s installation warranty coverage is comparable to 2 of the other top 5 Bendigo air conditioning installation company’s warranties in terms of years of coverage and higher than the other 2 top 5 companies.

Our review also found that Specialized Heating & Cooling have the ACA tick of approval. This qualification gives them a licence to handle refrigerates and is essential for handling installations and repairs of air conditioning systems.
In summary, Specialized Heating & Cooling have been providing Bendigo and its surrounding areas with high quality installations and customer service for over 30 years. They also have other great features for potential customers, such as specials deals and promotions, interest free finance offers and a complete range of air conditioning services from supply to repair.

Our Specialized Heating & Cooling review team also found the company’s pricing not only to be affordable but also lower than some of the other top 5 air conditioning installation companies in the Bendigo area. The review team also recorded fast speed email response times, however the company generally doesn’t provide services to apartments or second storey dwellings.

Our Compare Air review team investigated and took into consideration a number of review categories, before rating this Bendigo-based air conditioning installation company, as one of the top 5 options for customers, giving the company a high ranking of 4 stars out of 5. This rating puts Specialized Heating & Cooling securely among the other top 5 air conditioning installation companies in the Bendigo area.

To find out more, including information about other top Bendigo installers, check out our air conditioning installation Bendigo page.