5th Star Air Conditioning Review

The Brisbane-based air conditioning installation company, 5th Star Air Conditioning, has been operating for over 15 years. Established in 2002, they offer installation and repair services of air conditioning systems in south side areas of Queensland.

Our 5th Star Air Conditioning Review rated this air conditioning installation Brisbane company amongst the top 5 companies in Brisbane, specialising in the installation and repair of split systems, ducted heating, ducted heating and cooling and evaporative air conditioning systems.

"5th Star Air Conditioning are a reputable company with over 15 years of industry experience, having been founded in 2002."

Price

Compared to other Brisbane-based air conditioning installation companies, our 5th Star Air Conditioning Review rated the company in the medium price range in the repair and installation of air conditioning systems.

5th Star Air Conditioning are up to date and knowledgeable about the promotional deals available to customers and are open and willing to make these promotional deals available to customers so they can access the best deals on the market. They can offer cashback deals from Energex, a government power supply, as well as from manufacturers who offer promotions at times during the Winter months.

In our 5th Star Air Conditioning Review we found that they can offer price matches within reason if there is a small difference in price, however they generally have set prices on their products and services. They can also offer volume discounts, where they can offer a slightly cheaper price on a high volume of units.

The graph below displays how our 5th Star Air Conditioning Review rated the company based on cost effectiveness, giving them a strong score of 4 out of 5. When compared by this factor to the other Brisbane-based air conditioning installation companies in our top 5, the graph shows that 5th Star Air Conditioning achieved a high level of cost effectiveness that was comparable to the other companies in our top 5.

5th Star Air Conditioning Review price graph

Quotation system

The air conditioning installation Brisbane company, 5th Star Air Conditioning, provides free on-site quotes to their customers, with no charge required at the time of the quotation.

Our 5th Star Air Conditioning Review team found that they provide fully digital, detailed and comprehensive quotes giving the customers a full picture for each area requiring installation or service. When compared to other highly ranked air conditioning installation companies in Brisbane, our team also found that they provide an email-based quote that is competitive to the other highly rated companies.

This air conditioning installation company in Brisbane, has a medium to fast response time and can provide a detailed email-based quote at the time of the first point of contact over the phone, once they have asked all the relevant questions about the customer’s requirements and gathered the facts regarding specific installation needs. The detailed, digital quote provides multiple brand options, including current promotional deals for the customer to consider.

The image below shows the clear layout of the online contact form found on the 5th Star Air Conditioning website, which provides potential customers with an avenue to direct general and quote-specific enquiries to the Brisbane-based company. The “Best Contact Time” option is a simple way of showing that 5th Star Air Conditioning values its customers’ time, and also conveys that this company strives for quick and effective communication. This form is easy to navigate and cleverly provides customers with the space to express their specific queries and concerns in the “Additional Comments” section, whilst also guiding the process by prompting customers to choose from specific drop-down options regarding the type of unit/system being installed. These are some of the features that allow customers to clearly communicate their air conditioning installation needs, and for 5th Star Air Conditioning to respond with a more tailored obligation free quote.

Our 5th Star Air Conditioning Review graph for online forms
( Source: https://5thstarair.com.au/ )

Financing

It is worth noting that our 5th Star Air Conditioning Review team found that this Brisbane-based air conditioning installation company does not offer financing options. Instead, they require a deposit for the full cost of the installation upfront, with the remaining costs due to be paid on the day the installation is completed.

Customer Service

The air conditioning installation Brisbane company, 5th Star Air Conditioning, provides installation and servicing of air conditioning systems to commercial and residential properties, including apartments. They service the south side of Queensland, including Brisbane, Gold Coast and they can also travel to Logan. Our 5th Star Air Conditioning Review team noted that they can service rural areas as well, with a cost charged for the travel time to these areas.

The 5th Star Air Conditioning Review rated the company for customer service satisfaction by phone and by email, and the results are plotted in the graph below. Our review team experienced high levels of customer service from the 5th Star Air Conditioning staff, and therefore awarded the company strong ratings of 8 out of 10 for both phone and email communication. When these ratings are viewed relative to the other companies in our Brisbane-based top 5, we can that the 8 out of 10 score for 5th Star Air Conditioning’s email correspondence was a medium result, whilst the 8 out of 10 score for phone enquiries was one of the top results.

Air conditioning installation Brisbane customer service graph ratings

5th Star Air Conditioning demonstrates high quality customer service standards when dealing with customer enquiries. In our 5th Star Air Conditioning Review we found that customers are able to talk to an experienced technician, at the first point of contact, who can answer technical questions and gather specific information to understand the customer’s needs. They are able to offer expert advice and demonstrate confidence in answering any technical questions the customer may have, provide useful recommendations.

Through our 5th Star Air Conditioning Review, this Brisbane-based air conditioning installation company was rated with an 8/10 for customer service experience over the phone with a high level of politeness, general helpfulness, knowledge and expertise provided at the first phone call. They also gained an 8/10 for customer service experience via email, due to their technical know-how and helpfulness.

A key factor in determining overall customer service is how long it takes a company to respond to requests, and the response times of the top 5 Brisbane-based air conditioning installation companies have been compiled in the graph below. Our 5th Star Air Conditioning Review found that the company was generally quick to respond to an initial email request (within 24 hours). This was an average response rate when viewed relative to the times of other companies in our Brisbane-based top 5. It generally took longer, up to 2 – 4 days, for customers to receive a quote from 5th Star Air Conditioning, which was the equal slowest response time compared to the rates at which the other top 5 companies replied with a quote.

Here is out 5th Star Air Conditioning Review response time ratings

In our 5th Star Air Conditioning Review we did note that the company demonstrated a medium response time when compared to the other top 5 air conditioning installation companies in Brisbane, with a response time generally up to a day to respond to the first query and generally up to 2 days to provide a detailed, digital quote. These response rate are relatively strong when compared to other Brisbane-based air con companies.

The image below is taken from the larger Brisbane Comparison Table on our website, whereby the top 5 air conditioning installation companies in the Brisbane area are compared across several factors. Below, the review team has compared each company on the elements of customer service and response times. Our 5th Star Air Conditioning Review gave the company an impressive score of 4 out of 5 for the high level of customer service they experienced. This was a medium score when compared to the other air conditioning installation companies in our Brisbane-based top 5. When it came to comparing response rates, our 5th Star Air Conditioning Review classified the company as having a “medium” response time to customer enquiries.

5th Star Air Conditioning Review overall customer service scores

5th Star Air Conditioning have been rated by us with a 4 out of 5 as compared to the other top 5 Brisbane-based air conditioning companies.

One of the many glowing customer testimonials is shown below, sourced from the 5th Star Air Conditioning website. The review focuses on the customer’s satisfaction with the high level of customer service they received (specifically, the prompt response and friendly interaction with staff), as well as noting the quality of the workmanship.

( Source: https://5thstarair.com.au/ )

Product range

This Brisbane-based air conditioning installation company was found to offer many different brand options to its customers. Although they predominantly install their main brands of Mitsubishi Electric and Panasonic air conditioning systems, they are equally confident in installing many other leading brands including Advantage Air, Fujitsu, Samsung, LG, Midea and Teco.

5th Star Air Conditioning recommends a comprehensive list of quality brands that they sell and install, and these brands are displayed in the image below.

5th Star review image about brands
( Source: https://5thstarair.com.au/ )

Technical expertise and experience

As 5th Star Air Conditioning was established over 16 years ago in 2002, they are backed by many years of expertise and knowledge in the industry. The Brisbane-based air conditioning installation company specialises in the installation and repair of multi- and split- systems for ducted heating and cooling, in commercial and residential properties. This includes apartments. They also have the ARC tick certification with means they are licensed in refrigerant handling.

Our 5th Star Air Conditioning Review team noted that they offer a 5-year manufacturer’s warranty on products, with a 1 year installation warranty. This period is not as long as some other companies, but customers can be comfortable that this would cover any issues with the installation, as issues tend to arise within the first few months of the installation.

In our 5th Star Air Conditioning Review of comparing air conditioning ratings, we have rated them a 3.5 out of 5, and rated them amongst the top 5 air conditioning installation companies in the state.

The picture below shows a selection of 5th Star Air Conditioning vans, each one large enough to fit all the necessary equipment required by 5th Star Air Conditioning staff to install, service or repair an air conditioning system. These three vans create a positive image of 5th Star Air Conditioning as a well-equipped, professional unit.

5th Star review additional image
( Source: https://5thstarair.com.au/ )

In summary, 5th Star Air Conditioning are a reputable company with over 15 years of industry experience, having been founded in 2002. They provide an overall good service in installation and repair of air conditioning systems in Brisbane, particularly in the south areas of Queensland. Their staff demonstrate a high level of technical knowledge and skills, and they provide and service a range of the leading brands of air conditioning systems, giving their customers a choice of brands and available promotional deals.

Our review team extensively compared 5th Star Air Conditioning to the other Brisbane-based air conditioning installation companies in our top 5, and compiled their findings in the Brisbane Comparison Table found on this website. Below we can see that 5th Star Air Conditioning was awarded an overall Compare Air Conditioning score of 3.5 stars out of 5, which affirms their ranking amongst our top 5 air conditioning installation companies in the Brisbane region.

5th Star Air Conditioning Review star rating