Aussie Airconditioning Review

Aussie Airconditioning Pty Ltd, an air conditioning installation company based in Brisbane, are specialists in the installation of ducted and split system air conditioning systems. They are equally proficient in installation and repair of air conditioning systems. In our Aussie Airconditiioning Review, we rated them as the best value and leading air conditioning installation company in Brisbane.

Aussie Airconditioning Pty Ltd have 13 years of relevant industry experience, provide detailed itemised quotes with competitive prices, are willing to price match if the competitor quote is truly “like for like” and offer deals to reduce the cost for customers and receive consistently positive customer satisfaction reviews and excellent customer service standards. They install most of the leading air conditioning brands with a high level of technical expertise and knowledge.

Their technical expertise is evident in the knowledgeable technicians who ask relevant and probing questions to find the best product to suit each customer’s needs.

Price

In our Aussie Airconditioning Review we found this Brisbane-based air conditioning installation company to be very competitive on price. They offer competitive rates on installation of air conditioning units that are generally lower than the average market prices.

Overall, we found this air conditioning installation Brisbane based company to be exceptionally honest and genuine regarding their costs compared to other air conditioning installation companies in Brisbane.

Our Aussie Airconditioning Review also highlighted that they often advertise deals on their website, and go out of their way to provide customers with information regarding cash back options from manufacturers and the government. They also sometimes run 24 minutes sales, providing customers with further discounts, which assists customers to reduce their overall cost and maximise the value they are receiving.

Aussie Airconditioning Pty Ltd provide fast turnaround of quotes from the point of your first call, are open to price matching if the competitor quote is a genuine “like for like” quote, and are willing to discuss volume discounts where two or more units are purchased.

It is worth noting that our Aussie Airconditioning Review found that this company charges a $145 charge-out fee, however this is deducted from the final price if you proceed with an installation.

The graph below compares our top 5 Brisbane-based air conditioning installation companies on the factor of cost effectiveness. Our review team found that Aussie Airconditioning have very reasonable prices and therefore gave them a rating of 4 out of 5 for overall cost effectiveness, an average result when compared to the cost effectiveness of our other top 5 Brisbane-based companies. This score of 4 out of 5 also demonstrates that when it comes to the relative cost effectiveness of other companies in the broader Brisbane-based air conditioning installation market Aussie Airconditioning is considered above average for cost-effectiveness.

Aussie Airconditioning review cost effectiveness graph rating

Quotation system

They have an exemplary quotation system compared with other Brisbane-based air conditioning companies, and they make specific effort to itemize and break down the fees they charge, making it easier for customers to understand the costs involved. Their quote lists options for each room or area, including costs of installation (inclusive of GST) and switchboard work. The company provides fully digital quotes including any potential extra costs over and above their quotations, as well as a link to a visual representation of the model, which is particularly helpful for customers to understand exactly what they are purchasing. Our Aussie Airconditioning Review found Aussie Airconditioning Pty Ltd to have the fastest response time in providing quotes, compared to other air conditioning installation Brisbane based companies.

The Aussie Airconditioning Review found this company’s online quotation form, shown partly in the images below, to be unique compared to the forms found on the websites of the other air conditioning installation companies in our Brisbane-based top 5. This is because it is formatted into sections, each section for a different category relating to air conditioning and its installation. In this quotation form the potential customer selects the type of air conditioning system they require, and the categories that follow are specific to that system (see: Image A). The next categories are non-system specific, with questions relating to Building Information (including the type/age of the building, the wall materials and the roof structure), and all presented as options that one simply selects, making the process both quick and easy. The form finishes by asking for the floor area of the specific space, an uploaded file of the floor plan, and leaves a section for general comments/questions. The detailed and thorough nature of this quotation form allows for the staff at Aussie Airconditioning Pty Ltd to provide a full, comprehensive quote in response.

Aussie Airconditioning Pty Ltd review online form 1
Aussie Airconditioning Pty Ltd review online form 2
( Source (Image A & B): https://www.aussieairconditioning.com.au/ )

Financing

Aussie Airconditioning Pty Ltd provide financing options, like some other Brisbane-based air conditioning installation companies. They charge a deposit equal to the price of the unit, with all other costs due on completion of the installation.

The image below shows Certegy Ezi-Pay, through which Aussie Airconditioning Pty Ltd customers can find a payment plan. This financing option allows customers to pay for their purchase in more manageable fortnightly instalments over a period of time, without the worry of ever having to pay interest on those payments. By providing the option of an interest free payment plan, through Certegy Ezi-Pay, Aussie Airconditioning Pty Ltd are helping to reduce the financial burden of some of its customers. Once you click on the Certegy Ezi-Pay link the extra fees (required for establishing and managing the account and processing payments) are clearly displayed so customers are not surprised by any hidden costs. Our Aussie Airconditioning Review were impressed by the easy application process for a Certegy Ezi-Pay payment plan – the application, assessment and credit approval can all be conveniently completed online.

Our Aussie Airconditioning review image about customer service
( Source: https://www.aussieairconditioning.com.au/ )

Customer Service

Our Aussie Airconditioning Review rated this Brisbane-based air conditioning installation company with a high level of customer service. They are particularly attentive to their customers, , being able and willing to provide genuine and informative responses to questions even on an initial phone enquiry. Customers are able to speak with an expert who can answer technical questions throughout the customer experience, and they also have very fast response times to online and email enquiries regarding requests for a quote.

Our review teams explored the customer service performances of the Brisbane-based air conditioning installation companies in our top 5, focussing on two main means of customer communication – email and phone – with their findings displayed in the graph below. Our Aussie Airconditioning Review rated this Brisbane-based company with impressively high scores in both modes of contact, scoring Aussie Airconditioning 8 out of 10 for the commendable way they deal with customers’ phone enquiries, and 9 out of 10 for their excellent response to customer requests via email correspondence. These two scores ranked Aussie Airconditioning Pty Ltd in equal first position for customer service in both email and phone categories, when compared to the customer service satisfaction achieved by our other top 5 air conditioning installation companies in the Brisbane area.

Customer service overall rating for our Aussie Airconditioning Pty Ltd review

Aussie Airconditioning Pty Ltd establish good rapport with their customers in many ways. As noted above, phones call are generally answered or put through to extremely knowledgeable people who can answer technical questions, ask other probing questions which help the customer to formulate their view about their needs and the best product that suits. This Brisbane-based air conditioning installation company is comfortable offering their recommendations about air conditioning solutions and brands and are happy to advise you of the reasoning behind the different price points. The staff members at Aussie Airconditioning Pty Ltd are friendly, accommodating and professional from the first point of contact, whether by phone or online

The graph below compares our top 5 Brisbane-based air conditioning installation companies on their response times: specifically, at what rate they generally respond to a customer’s initial email request, and how long it normally takes to respond with a prepared quote. Our Aussie Airconditioning Review found that the Brisbane-based company excelled in both categories. Our review team found that they were generally very quick to acknowledge an initial email enquiry, responding within 6 hours of receiving the request. Their response rate in providing customers with a quote was similarly swift, on average the process taking no more than 6 hours. These rates ranked Aussie Airconditioning Pty Ltd as the leading company in terms of response speed, relative to the other top 5 air conditioning installation companies in the Brisbane-based industry.

Aussie Airconditioning Pty Ltd review response times

In our Aussie Airconditioning Review we found the air conditioning installation company in Brisbane to have the quickest response to a request for a quote, providing a personalised, detailed and comprehensive quote, generally within two hours of sending the request, and the staff eager to assist with any further questions.

The image below is from our Brisbane Comparison Table and presents how each of the air conditioning installation companies in our top 5 rated in terms of customer service as well as their response times to customer enquiries. Our Aussie Airconditioning Review gave the Brisbane-based company a high score of 4.3 out of 5 for its overall customer service performance, the top result amongst the air conditioning installation companies being compared in our Brisbane-based top 5. Our review team also noted that Aussie Airconditioning Pty Ltd had the fastest response times, when compared to the other top 5 Brisbane-based air conditioning installation companies. From this image we can see that our Aussie Airconditioning Review ranked them in first position for both these measures of comparison.

Air conditioning installation Brisbane companies overall customer service rating

Further to this, customers with Aussie Airconditioning Pty Ltd consistently rate their experience and service satisfaction highly. This is evidenced across multiple online platforms including Google, True Local and AroundYou.

The customer testimonial presented below, originally from the True Local review site but also presented on the Aussie Airconditioning Pty Ltd website, is just one example of the type of overwhelmingly positive feedback Aussie Airconditioning Pty Ltd has been receiving in its numerous customer reviews online. In this testimonial, the customer is clearly impressed by their experiences with the company, making specific note of its high standard of customer service, overall cost effectiveness and the staff’s skill, expertise and quality workmanship.

Aussie Airconditioning Pty Ltd review additional image
( Source: https://www.aussieairconditioning.com.au/ )

Product range

Aussie Airconditioning Pty Ltd installs many of the leading air conditioning brands. These include Panasonic, Daikin, Advantage Air, Fujitsu, LG, Mitsubishi Electric, and Samsung.

However, they recommend installing a Panasonic system as Panasonic provides excellent after-sale service, should it be required and they are able to send over a technician very quickly to do the repair.

Aussie Airconditioning Pty Ltd uses the featured brands, presented in the image below, for air conditioning installation. The website states that Aussie Airconditioning is a Panasonic Air Conditioning Specialist, which means that it primarily installs Panasonic air conditioning systems, however the Brisbane-based company would still recommend these well-known brands to their customers, implying their trust in the quality of these brands’ products as well.

Aussie Airconditioning Pty Ltd review team found them to be panasonic specialists
( Source: https://www.aussieairconditioning.com.au/ )

Technical expertise and experience

Aussie Airconditioning Pty Ltd are aair conditioning installation Brisbane company that have been operating for 13 years. Their technical expertise is evident in the knowledgeable technicians who ask relevant and probing questions to find the best product to suit each customer’s needs.

Further to this, our Aussie Airconditioning Review found that they can offer additional extended manufacturer’s warranty, which is on top of their 12 month installation guarantee.

The following image is of an Air Conditioner Calculator, a unique tool provided for customers that is found on the Aussie Airconditioning Pty Ltd website. The Calculator is easy to use, with customers able to simply select from a list of room types (such as Study or Dining Room) with fixed dimensions provided, or there is the option to customise the room size by inserting the room’s specific length and width into the spaces provided. Then click on “Find a Special Offer” and the site instantly generates, from its Special Air Conditioning Offers, an air conditioner that suits that room size. This tool is helpful as a guide only, but is still useful as a quick and uncomplicated way of beginning the decision-making process.

Aussie Airconditioning Pty Ltd review air con calculator
( Source: https://www.aussieairconditioning.com.au/ )

In summary, our Aussie Airconditioning review found that this Aussie Airconditioning are a well-established business, having formed expertise in market over the last 13 years. Their customer service standards are extremely high, with comprehensive quotes provided by technical experts, prompt and reliable response times to all enquiries. As well, they provide customers with competitive prices compared to other air conditioning installation company in Brisbane with the option of extended warranties where required. Aussie Airconditioning has been consistently rated and recommended highly by its customers. Our Aussie Airconditioning Review rated them as being currently the best of the Brisbane-based air conditioning installation companies, as specialists in installing ducted and split system air conditioning split systems.

Our Aussie Airconditioning Review considered a comprehensive range of factors that we believe make an air conditioning installation company successful. These factors were reviewed for Aussie Airconditioning Pty Ltd and its results were then compared to the other Brisbane-based air conditioning installation companies in our top 5. With this in mind our Aussie Airconditioning Review gave this company an overall Compare Air Conditioning Rating of 4.5 out of 5 stars, a near-perfect result that ranks Aussie Airconditioning as our number 1 choice amongst our top 5 air conditioning installation companies in the Brisbane region.

Aussie Airconditioning review star rating