Brisbane Air Conditioning and Installation Review

As the company name suggests, Brisbane Air Conditioning and Installation is an air conditioning installation company in Brisbane, which offers air conditioning installation for both commercial and residential customers. The company offers a range of heating and cooling options, with their team possessing a high level of technical knowledge and experience. Our Brisbane Air Conditioning and Installation review team rated the company 3.5 out of 5 stars, which is a solid and competitive rating in comparison to other Brisbane-based air conditioning installation companies. This overall score places Brisbane Air Conditioning and Installation just outside of the top 5 air conditioning installation companies in the Brisbane area.

Brisbane Air Conditioning and Installation is a smaller-sized business, which is relativity new to the industry, only in operation since 2011. As with most smaller companies, staff members generally work multiple roles, so at Brisbane Air Conditioning and Installation the company’s owner performs installations as well as customer service duties. Therefore customers can speak with a knowledgeable team member from outset and generally customers deal the same person throughout the entire service.

Brisbane Air Conditioning and Installation installs and services most types of heating and cooling solutions, using leading air conditioning brands and quality workmanship. Brisbane Air Conditioning and Installation offers a 1 year warranty on their workmanship and stand behind the quality of their brands and service.

Our Brisbane Air Conditioning and Installation review team found the company offers affordable pricing, great specials and promotions as well as fast email response times. With these amazing qualities, Brisbane Air Conditioning and Installation is a great choice for Brisbane customers who are looking for air conditioning installation companies.

Brisbane Air Conditioning and Installation do not offer a general repair service, price matching, financing or weekend availability. The company prefers to specialize in installations and maintenance of air conditioners, leaving repairs to air conditioning manufacturer’s specialist repairers. Brisbane Air Conditioning and Installation is a little inflexible in its pricing options, generally not offering price matching on competitors quotes and volume discounts for multiple unit purchases.Volume discount offered by the company would only be a minimal discount, as their pricing is already at a low and affordable price point. The company does not have an established finance option, so customers need to settle their account on the day of installation.The company does not operate generally on weekends, however at peak periods like in summer, there may be an option to have services completed on the weekends, however at additional costs.
Brisbane Air Conditioning and Installation does not have a lot of online reviews from past customers on web platforms like Google. The few online customer testimonials reflect experiences of a high standard of service and workmanship performed by the Brisbane Air Conditioning and Installation company.

Brisbane Air Conditioning and Installation is a smaller-sized company who offer affordable pricing, fast email response times and great promotions and specials.

Price

Our Brisbane Air Conditioning and Installation review found this Brisbane-based air conditioning installation company to offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average with standard market price, but are still reasonable and affordable.

When considering Brisbane Air Conditioning and Installation’s pricing, it’s important to note the brand the company is using leading brands of a high quality. The company recommends and prefer to use the Fujitsu brand, because of their competitively priced products and that are considered one of the top brands of the industry in terms of quality and reliability. The company pricing also reflects a genuine and honest pricing style.

Our Brisbane Air Conditioning and Installation review found that the company does not offer price matching nor does the company have a formal financing option. With price matching, Brisbane Air Conditioning and Installation staff believes that competitors’ cheaper quotes may be indicative of a poorer quality of labour or service, which is not consistent with the service provided by Brisbane Air Conditioning and Installation.The company does not offer a formal financing plan, so all customer accounts needs to be finalized on the day that the work is completed.

Even though Brisbane Air Conditioning and Installation does not have the most flexible pricing options, the company’s aim is to provide installation and unit pricing, at the best price from the outset. It’s actual pricing and cost effectiveness is also impressive for a smaller company, as its buying power is more limited than some of the other bigger Brisbane-based air conditioning installation companies.

As part of our Brisbane Air Conditioning and Installation review, the cost effectiveness of the company was investigated, and then compared with our top 5 Brisbane based air conditioning companies, seen in the graph below. Brisbane Air Conditioning and Installation was found to have an affordable and reasonable pricing range. Our review team gave them a rating of 4 out of 5 for overall cost effectiveness, which a high score for cost effectiveness and is comparable with 3 of our other Brisbane based air conditioning installation companies in our top 5.

Brisbane Air Conditioning and Installation Cost Effectiveness Graph

Quotation system

Brisbane Air Conditioning and Installation can be contacted via phone through a mobile contact number or via email. The company does not offer an online contact form on their website, which most Brisbane-based air conditioning installation companies do have on their websites.

Our air conditioning installation review found this air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with not a lot of price breakdown of costs. It is worth noting that our air conditioning installation review found that this company offers a free onsite quote, and highlighted that they try to make their quotes are as cost effective as they can from the outset. This simplistic quoting may reflect a standard genuine costing that company prefers to offer. However when quoting they are happy to offer more than one quote, using two different brands to show pricing and differences, giving customers more choice.

This air conditioning installation company like most Brisbane-based installation companies, offer a free onsite quotes. The company services customers as far north as the Moreton Bay region, south to Logan and West to the Ipswich area. Brisbane Air Conditioning and Installation does not service rural areas outside of these areas.

Financing

Our Brisbane Air Conditioning and Installation review found that this company has no formal financing option, with the full amount needing to be paid up front before installation; this is similar practice of some of the other Brisbane-based air conditioning companies.

Customer Service

Our air conditioning installation review team investigated and assessed the company on its customer service, looking at a range of factors that impact on the level of customer service delivered. On completion of our review,Brisbane Air Conditioning and Installationwas awarded with a solid, average level of customer service. The Brisbane Air Conditioning and Installationteam were found to be helpful, knowledgeable, and easy to understand and were also clear and genuine in their responses, even on initial inquiry phone calls. Phone calls are generally answered directly by the owner, so customers can speak with someone with awide knowledge base and technical understanding of the air conditioning industry.

During the review, our air conditioning installation review team explored the customer service performance of many Brisbane-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Brisbane Air Conditioning and Installation Review Customer Service Graph

Our Brisbane Air Conditioning and Installation review rated this Brisbane-based company comparable to some of our top 5 Brisbane-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, Brisbane Air Conditioning and Installation received 7 out of 10 for their customer service delivery by phone and again 8 out of 10 for their response to customer inquiries by email. This rates them similar to 2 of the top 5 Brisbane-based air conditioning installation companies in these categories.

Our Brisbane Air Conditioning and Installation review team found the company and its staff easy to deal with, knowledgeable, polite and professional. The staff members were clearly competent to answer questions, clear and helpful answers.

The graph below compares our top 5 Brisbane-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the response time for a prepared quote to be sent. Our Brisbane Air Conditioning and Installation review found that the Brisbane-based company had a fast response time to both initial customer inquiries and when emailing a prepared quote.

When responding to customer inquiries, a Brisbane Air Conditioning and Installation staff member, responded generally within 24 hours, which is a fast response rate and similar to 3 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote again was within 24 hours. These rates ranked Brisbane Air Conditioning and Installation similar to 1 of the top 5 companies and faster than 3 of the other top 5 in relation to response times.

Brisbane Air Conditioning and Installation Review Response Times Graph

Our Brisbane Air Conditioning and Installation review gave this Brisbane-based company an above average score of 3.75 out 5 for its overall customer service performance; however this is a lower rating than all of our top 5 Brisbane based air conditioning installation companies. This rating however is solid and competitive score, when compared against the rest of the Brisbane-based air conditioning installation companies in the market.

The response times recorded by Brisbane Air Conditioning and Installation review team are great in relation to its company ‘s structure.Brisbane Air Conditioning and Installation has a much smaller business structure and numerous business roles and duties are undertaken by a small team. Therefore response times between companies who may have a whole office team devoted to dealing with to customer inquiries will definitely reflect different response scores. Brisbane Air Conditioning and Installation has shown itself however, even as a small company, to be solid and competitive, providing good customer service and fast response times. Again, as with many of our other Brisbane based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a speedier response time or even entail an immediate response.

The Brisbane Air Conditioning and Installation company can offer volume discounts and advise customers of special manufacturers promotions. The volume discounts are only on multiple units and the discount is minimal, possibly due to the buying power of a smaller company than a larger one. Brisbane Air Conditioning and Installation team members can advise customers of special manufactures promotion at time of purchase or the customers can view the current promotions on the company’s website in the “Current Promotions” tab.

Our Brisbane Air Conditioning and Installation review investigated online customer ratings for this Brisbane-based installation company, featuring testimonials and reviews on sites such as Google.Brisbane Air Conditioning and Installation was found not to have many ratings from its customers online. The testimonials that were available had an amazing average rating of 5 out of 5, with customers generally having positive experiences from the service they received from Brisbane Air Conditioning and Installation. The testimonial below is from the Brisbane Air Conditioning and Installation website itself.

Brisbane Air Conditioning and Installation Review Customer Testimonials 1
( Source: http://www.airconditionerinstallationbrisbane.com.au/ )

The customer testimonial below is from the Google review sites commending the Brisbane Air Conditioning and Installation team on their workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and would recommend the service to others.

Brisbane Air Conditioning and Installation Review Customer Testimonials 2
( Source: https://www.google.com.au/search?ei=uCoJXOv0Otqo9QPslpr4CQ&q=brisbane%20air%20conditioning%20and%20installation&oq=brisbane+air+conditioning+and+installation+&gs_l=psy-ab.3..0i22i30l5.253617205.253618237..253620051…0.0..0.356.1700.0j1j5j1……0….1..gws-wiz…….0i71.WCSs3_o7TTQ&npsic=0&rflfq=1&rlha=0&rllag=-27412774,153069456,10781&tbm=lcl&rldimm=11106678546972493584&ved=2ahUKEwiL3cHq3pLfAhXHbn0KHaCUDn8QvS4wAHoECAAQIg&rldoc=1&tbs=lrf:!2m1!1e2!2m1!1e3!3sIAE,lf:1,lf_ui:10#lrd=0x6b9159a15664442b:0x9a22d94af2bf4710,1,,,&rlfi=hd:;si:11106678546972493584;mv:!1m2!1d-27.2157284!2d153.2191856!2m2!1d-27.6332946!2d152.92220039999998;tbs:lrf:!2m1!1e2!2m1!1e3!3sIAE,lf:1,lf_ui:10 )

Product range

Our Brisbane Air Conditioning and Installation review found that the company supply and install high quality and energy efficient systems from leading brands such as Panasonic, Mitsubishi Electric,LG, Daikin and Fujitsu, as in the image below found on their website.

Brisbane Air Conditioning and Installation Review Brands
( Source: http://www.airconditionerinstallationbrisbane.com.au/ )

Brisbane Air Conditioning and Installation can supply and install these brands of air conditioners into residential or commercial spaces, with the company preferred brand being, Fujitsu.Brisbane Air Conditioning and Installation stand behind the brands they install as they consider them to be some of the best of the best air conditioners available in Australia.

Technical expertise and experience

Brisbane Air Conditioning and Installation offers a 1 year warranty on installation, with their website priding their team on being certified installers. This guarantee is similar to 1 of the top 5 Brisbane-based installation companies, however is the lowest guarantee rating offered by companies. Most of the other companies offer 5 years installation warranty, however our Brisbane Air Conditioning and Installation review team point out that any problem arising from installation workmanship would be identified within 12 months.

The air conditioners they supply and install are also backed by a 5 year manufactures warranty, as do most air conditioners offered by Brisbane-based air conditioning installation companies

Brisbane Air Conditioning and Installation Warranty Guarentee Graph

They also pride themselves on only using fully qualifies electrical contractors as almost all air conditioners require some degree of electrical work. All electrical work is included in the installation price. The company’s air conditioning installers are all registered with the Australian Refrigeration Council (ARC tick certified), as in the image from their website below.

Brisbane Air Conditioning and Installation Review Certification
( Source: http://www.airconditionerinstallationbrisbane.com.au/ )

The owner and head installer, Karl Packenas has over 18 years experience in the building and refrigeration industries. Karl is registered with the ARC tick and is also a licensed builder, as seen in the image from the website below.

Brisbane Air Conditioning and Installation Review Owner
( Source: http://www.airconditionerinstallationbrisbane.com.au/ )

In summary, our Brisbane Air Conditioning and Installation review found that the company is a good option for customers in the Brisbane area who are looking for air conditioning installation. Brisbane Air Conditioning and Installation is a smaller-sized company who offer affordable pricing, fast email response times and great promotions and specials. Brisbane Air Conditioning and Installation is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Brisbane Air Conditioning and Installation is not as flexible in its pricing as other larger Brisbane-based air conditioning installation companies, it is still a great option for Brisbane customers.

The company doesn’t have a lot of customer reviews online, with our Brisbane Air Conditioning and Installation review rating them just outside the top 5 Brisbane-based air conditioning installation companies.

Our Brisbane Air Conditioning and Installation review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Brisbane base air conditioning installation companies. Our Brisbane Air Conditioning and Installation review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Brisbane-based air conditioning installation companies.

Compare Air Con comparison table for Brisbane Air Conditioning and Installation

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