Brisbane Air Review

Brisbane Air, a Brisbane-based air conditioning installation company, was established in 1982. They are the longest running air conditioning company in Brisbane, with 35 years of experience in the industry.

Our Brisbane Air Review rated the air conditioning installation Brisbane company amongst the top five air conditioning installation companies in Brisbane. Backed by decades of technical expertise in the industry, the Brisbane Air staff are knowledgeable and helpful, and are adept at clearly explaining the air conditioning installation process in laymen’s terms to their customers.

Their staff and technicians are knowledgeable, professional and efficient, back by over 35 years of technical expertise in the industry.

Price

Our Brisbane Air Review noted that their prices lie in the medium range when compared to the other top 5 air conditioning installation companies in Brisbane.

Brisbane Air staff provide valuable recommendations to their customers based on what would best suit their requirements and their budget. They are knowledgeable and up to date with manufacturers’ current promotions and deals and are able to provide this information to customers in order for them to gain the best deal for the system they require. Cash back promotions are generally offered between the months of April through to June, which is when the manufacturers typically have these deals on offer. In order to maximise value, customers should consider accessing promotional deals during the low season, being winter, as this is a less busy time of year and many installation companies and manufacturers are open to reducing their price slightly in order to finalise the sale.

In our Brisbane Air Review we also found that they are able to offer a price match within reason, to a range of about $50, depending on the specific situation and on a case by case basis. This Brisbane-based air conditioning company also offer a discount of $100 per unit if a customer purchases multiple units in a single home, such as a wall hung split system in the lounge room, as well as unit in multiple bedrooms.

These discounts and the potential to access promotions from third-party manufacturers allows customers to maximise the potential value from engaging with this particular air con company.

The graph below depicts how our top 5 Brisbane-based air conditioning installation companies were rated on the factor of cost effectiveness. Our Brisbane Air Review rated the company with 4 out of 5 for overall cost effectiveness, a result that places Brisbane Air’s prices in the medium price range, when compared to the prices offered by the other Brisbane-based air conditioning installation companies in our top 5.

Brisbane Air Review cost graph

Quotation system

The Brisbane-based air conditioning installation company, offers free on-site quotes as well as being able to provide these quotes over the phone. We note, however, that if you obtain a quote over the phone, their quotes are subject to change upon inspection. This is standard practice in the air conditioning industry.

We found in our Brisbane Air Review that they provide fully digital quotes. The quotes provide customers with an excellent amount of detail, both by area or room. Helpfully, the Brisbane Air sales team are open to recommending the best system for the particular customer’s circumstances and tailor their price for the customers’ needs and specifications. The prices include all costs and labour as well as taking into account applicable current promotions. This means that customers are unlikely to experience any “price shock” – the costs that are sometimes hidden are set out clearly and understandably for customers.

The following image is of the online quotation form that can be found on the Brisbane Air website. The layout is simple and clear, which lends itself to an uncomplicated submission process. The word “quick” is included twice, having a reassuring effect on potential customers that they will receive the free quote promptly. A point of difference about Brisbane Air’s online quotation form is that it includes a photo of a man, presumably the “expert”, who will respond to customers’ questions and quote-enquiries. By giving Brisbane Air’s expert team a friendly face, the company is fostering a line of communication that feels more personal – even though the correspondence is online it does not feel like a generic detached response.

Our Brisbane Air Review online form found
( Source: https://www.brisbaneair.com.au/ )

Financing

The air conditioning installation company in Brisbane, Brisbane Air, offers financing options on a case by case basis.

According to our Brisbane Air Review of their website, Brisbane Air go by the ‘pay less, pay cash’ motto. However, they are open and willing to other payments methods as well, offering 2 different payment plan options being a once interest free line of credit facility and a Certergy no interest ever payment plan, with payment plans spread up to a maximum of 30 months.

The images below are of the two payment plan options offered by Brisbane Air. The first option is a Once Card – a Line of Credit facility that offers interest free payments over a choice of 12 or 24 months. The other option is Certegy No Interest Ever Payment Plan, that offers interest free payment plans over an agreed period of 12, 24 or up to a maximum of 30 months. Both of these financing options help ease the financial pressure of having to make a large payment in full, by allowing people to pay in smaller, more manageable repayments over a longer period of time, without the added stress of accumulating interest. These two interest free financing options share the benefits of providing quick approval, and having a straightforward application process. The main advantage of both payment plans is that they allow people in a broad range of financial situations to enjoy the comfort of air conditioning sooner, without the issue of cost delaying or preventing the benefits of air conditioning.

Brisbane Air Review response time graph
( Source: https://www.brisbaneair.com.au/ )

 

Brisbane Air Review financing offer
( Source: https://www.brisbaneair.com.au/ )

Customer Service

Our Brisbane Air Review found the air conditioning installation Brisbane company to have consistently high customer service rating, with customer satisfaction ratings in Google averaging 4.8 out of 5, from dozens of reviews. These consistently high ratings indicate that customers are generally satisfied with the installation, performance of the unit and customer service of the sales team and technicians.

The following graph compares the top 5 Brisbane-based air conditioning installation companies on the customer service they provided in response to both phone and email enquiries. Our Brisbane Air Review rated the company with 7 out of 10 for their customer service in phone communications, and gave them a rating of 8 out of 10 for the customer service they exhibited through email correspondence. These two strong ratings both rank Brisbane Air as having a medium level of customer service for both phone and email, compared to the other companies in our Brisbane-based top 5.

Brisbane Air Review overall customer service rating

Customers are able to speak to an experienced technician immediately when they first call the Brisbane-based air conditioning installation company, who is able to clearly answer all their technical questions. Our Brisbane Air Review gave the sales team a particularly high rating for customer service, rated them with 7/10 for customer service over the phone. The reason for these solid customer scores was that our review team found Brisbane Air staff to be polite and general helpful as they ask all the right questions to determine the customer’s requirements and ensure they make the best recommendations to suit those needs.

The graph below displays the times it generally took for each of the air conditioning installation companies in our Brisbane-based top 5 to respond to an initial email request, and how long it was until the company provided a quote in response to that initial request. Our Brisbane Air Review found that the company generally took 2 to 4 days to generate a response acknowledging the receipt of an initial email request. Similarly, our review team found that Brisbane Air generally took a 2 to 4 day time frame from the initial quote request to provide customers with a full quote. The following graph clearly presents how Brisbane Air’s response times in both scenarios were generally medium results, when compared to the response rates of the other top 5 companies in the Brisbane-based air conditioning installation market.

Air conditioning installation Brisbane response times

In our Brisbane Air Review we did note their mid-level response time to email enquiries generally responding with 2-3 days with a fully digital online detailed quote. This was a good result as compared to most of the industry, though wasn’t quickest response time when compared to other top Brisbane-based companies. It is also worth noting that their helpfulness and politeness demonstrated in the customer experience over email rated an 8 out of 10 in our Brisbane Air Review, with the technician providing a comprehensive quote, going above and beyond what was asked, presenting detailed information for the customer. Overall, we rated their customer service experience at a 3.8 out of 5.

The image below is a snapshot of our larger Brisbane Comparison Table, wherein our top 5 Brisbane-based air conditioning installation companies are compared on various factors. The two areas of comparison in the spotlight here are customer service and response times to enquiries. We can see in the final column that our Brisbane Air Review gave the air conditioning installation company a score of 3.8 out of 5 for overall customer experience, a commendable score that rightly befits their position in our Brisbane-based top 5. When evaluating Brisbane Air’s speed in replying to customer enquiries, our Brisbane Air Review found that the company generally responded to queries at an overall “medium” rate. Brisbane Air’s strong results in these two categories, when compared side by side to the other esteemed companies in the Brisbane-based air conditioning installation market, certainly rank Brisbane Air as being worthy of their spot in our top 5.

Overall Brisbane Air Review customer service findings

The air conditioning installation company in Brisbane, Brisbane Air, operates Monday through to Friday and services many different areas in and around Brisbane, barring the CBD and rural areas. These include Greater Brisbane Only, Aspley, Albany Creek, Bridgeman Downs, Carseldine, Bracken Ridge, Banyo, Zillmere, Taigum, McDowall, Geebung, Virginia, Sandgate, Nundah, Toombul, Clayfield, Ascot, Hamilton, Hendra, Wooloowin, Northgate, Kedron, Wavell Heights, Stafford Heights,Kelvin Grove, Grange, Arana Hills, The Gap, Ashgrove, Ferny Grove, Eatons Hill, Cashmere, Strathpine, Brendale, Warner, Samford, Paddington, Bardon, North Lakes, Petrie.

The customer testimonial below is one example of the positive feedback customers have given Brisbane Air, a selection of which can be found on their website. This review praises the Brisbane Air product they received, and made particular note of the team’s skilled workmanship and high level of professionalism – this customer especially appreciated being included in the decision-making process.

Brisbane Air Review customer testimonial
( Source: https://www.brisbaneair.com.au/ )

Product range

Brisbane Air, the Brisbane-based air conditioning installation company, primarily recommend Mitsubishi Electric and Fujitsu air conditioning systems as trustworthy air conditioning products, as found in our Brisbane Air Review. They recommend these brands as this company finds them to be reliable and generally have few complaints about these particular systems.

Brisbane Air has nominated two brands – Mitsubishi Electric and Fujitsu – as their suppliers of choice. Their preference for recommending these two air conditioning brands implies Brisbane Air’s strong trust in the quality of these air conditioning products. Brisbane Air has even been awarded Mitsubishi Electric Diamond Dealer status which indicates that Mitsubishi Electric have similarly placed their trust in Brisbane Air, with their decades of experience in providing customers with the best air conditioning system for their needs.

Brands installed from Brisbane Air Review
( Source: https://www.brisbaneair.com.au/ )

Technical expertise and experience

The air conditioning installation Brisbane company with 35 years of industry experience, Brisbane Air, provides installation and repair services of air conditioning systems for both commercial and residential properties, including apartments.

They install and service split-system, reverse-system, inverter- and multi-system air conditioning split systems. They also have the technical skills to install both ducted heating and ducts heating and cooling systems. Through their ARC tick certification they are licensed in refrigerant handling. This is standard in the industry and a requisite licence for installing air conditioners in Australia.

Our Brisbane Air Review found the technicians at the Brisbane-based air conditioning installation company to be knowledgeable and thorough, making the extra effort to clearly explain the air conditioning installation process in easy to understand terms, without using confusing technical jargon, making it simple for customers to understand their detailed recommendations.

Brisbane Air’s products and service come with a 5-year warranty for both products purchases and installation of work. They are up to date with current manufacturer promotional deals and provide valuable recommendations to customers to suit their requirements and their budget.

The image below, from the Brisbane Air website, shows a fleet of various Brisbane Air vehicles in a range of sizes. The image builds confidence by suggesting that Brisbane Air is a well-equipped, professional service, ready and able to tackle any air conditioning task that a customer may have. The company’s insignia can be seen proudly broadcast on the side of the vehicles.

Brisbane Air Review additional image
( Source: https://www.brisbaneair.com.au/ )

In summary, the air conditioning installation Brisbane-based company, Brisbane Air, is the longest running air conditioning installation and repair company in Brisbane, having been established in 1982. Through our Brisbane Air Review, we rated them with a 3 out of 5 for overall service experience. Their staff and technicians are knowledgeable, professional and efficient, back by over 35 years of technical expertise in the industry. Their staff go above and beyond in providing customers with detailed recommendations of products and services to meet their requirements, whilst ensuring customers fully understand the specifications and purchase details.

The final row of our website’s Brisbane Comparison Table, below, shows the Compare Air Conditioning ratings of the Brisbane-based air conditioning installation companies that made our top 5. Our Brisbane Air Review evaluated the company’s performance in a range of areas and arrived at a Compare Air Conditioning rating for overall performance of 3 out of 5, placing Brisbane Air securely in our top 5 companies in the Brisbane-based air conditioning installation industry.

Brisbane Air Review star rating

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