Hewitt Trade Services Review

Hewitt Trade Services are a Brisbane-based air conditioning installation company that have been operating since 2002, when they first began as electrical and air conditioning contractors servicing the Brisbane area.

Our Hewitt Trade Services Review rated this air conditioning installation Brisbane company in the top five air con installation companies in Brisbane. They are specialists in the installation and repair of split systems, ducted heating and cooling and evaporative air conditioning systems.

Our Hewitt Trade Services Review found them to have a wide range of products, impressive customer service standards in their field of expertise and quick response times to customer enquiries and needs. They are also open to price matching if they are presented with a like-for-like quote and provide fully digital comprehensive quotes.

The company, operating for 15 years since 2002, provide high quality services with quick response times, strive for excellent customer service and pride themselves on their workmanship and up to date training and technical knowledge.

Price

In our Hewitt Trade Services Review we found the prices offered by the Brisbane-based air conditioning installation company to be amongst the least expensive of the top 5 companies, when compared to the other top four air conditioning installation companies in Brisbane.

Hewitt Trade Services are also open to price matching if a customer provides them with a like-for-like quote and can compete with some pricing within reason. Their original quote is generally low enough to be cheaper or similar pricing to others in the market. They offer access to manufacturer cash back options if there are manufacturer promotions on at that particular time and provide a gift card service. They inform customers about manufacturers’ promotions and try to connect customer to good deals.
Google sheet wording – Manufacturer’s promotion – can get good buy pricing about buying unit. Can link you to really good deals)

The graph below displays how the top 5 Brisbane-based air conditioning installation companies ranked in terms of cost effectiveness. Our Hewitt Trade Services Review gave the installation company an impressive score of 5 out of 5 for its overall cost effectiveness. This rating places Hewitt Trade Services in the highly comparable equal-first place position, when compared to the prices offered by the other air conditioning installation companies in our Brisbane-based top 5.

Hewitt Trade Services Review online form

Quotation system

Compared to other Brisbane-based air conditioning installation companies, our Hewitt Trade Services Review found their quotation system to be detailed and comprehensive, offering a complete breakdown of all costs across various model options, financing options and warranty and current promotional deals.

The online quotation form below, from the Hewitt Trade Services website, has a simple, uncomplicated format and clear labelling, making it a quick and straightforward process for potential customers to complete. This form’s design promotes direct and effective communication between prospective customers, lodging a general enquiry or a quote-specific request, and the staff at Hewitt Trade Services.

Our Hewitt Trade Services Review online quote
( Source: https://hewitttradeservices.com.au/ )

Financing

The air conditioning installation Brisbane based company, Hewitt Trade Services, provides financing options, together with an installation warranty of 5 years. They generally offer a 6 months 0% interest free finance on purchases of $300.00 or more and up to a maximum price point of $30,000, with various terms and conditions applied.

The image below highlights the attractive financing option offered by Hewitt Trade Services. Using a Lombard 180 Visa card customers can finance their new air conditioning system, paying no interest for the promotional period. They also offer six months interest free on future card purchases over $300. Aided by a quick and simple online application process, Hewitt Trade Services is relieving some of the financial pressures associated with large upfront costs, so that people can enjoy the benefits of an air-conditioned lifestyle sooner.

Hewitt Trade Services Review online process
( Source: https://hewitttradeservices.com.au/ )

Customer Service

Through our Hewitt Trade Services Review comparing the top five air conditioning installation companies in Brisbane, we noted that Hewitt Trade Services is committed to understanding and responding to their customers’ needs & requirements. Our Hewitt Trade Services Review found their staff to be knowledgeable, to provide reliable recommendations while showing great initiative at picking up on points of importance or potential concern, rating them with a 4 out of 5 for overall customer service.

The graph below displays how our top 5 Brisbane-based air conditioning installation companies rated when our review team compared their customer service performances, via both phone and email communication methods. Our Hewitt Trade Services Review gave the company a result of 7 out of 10 for their skill in handling customer enquiries over the phone. This score is on average with the results of the other Brisbane-based air conditioning installation companies, that either scored 7 or 8 out of 10 for phone-delivered customer service. When handling email enquiries, our Hewitt Trade Services review team were extremely satisfied with the level of customer service they experienced and awarded the Brisbane-based company a strong score of 9 out of 10. This impressive rating ranked Hewitt Trade Services slightly above average for customer service provided via email communication, when compared by this factor to other air conditioning installation companies in our Brisbane-based top 5.

Hewitt Trade Services Review customer service graph

Hewitt Trade Services demonstrate a fast response rate to customers’ enquiries, with customers able to speak with a staff member immediately in their first phone call. Our Hewitt Trade Services Review rated them relatively high when compared to other Brisbane-based air conditioning installation companies noting their overall helpfulness and politeness over the phone and their ability and technical expertise to answer all questions. They have fast response times, with customers receiving a quote a few hours after their initial enquiry.

Our review team evaluated the times it took our top 5 Brisbane-based air conditioning installation companies to respond to initial email requests and to quote enquiries, and ranked their findings in the graph below. Our Hewitt Trade Services Review found that the Brisbane-based company generally responded quickly to initial email enquiries, typically replying within 24 hours. Hewitt Trade Services were similarly speedy in responding to customers’ cost enquiries, generally providing a quote within a day of their quote request. When compared to the response rates of the other Brisbane-based companies in our top 5, Hewitt Trade Services ranked amongst the fastest response times in both instances.

Response time for our Hewitt Trade Services Review

Our Hewitt Trade Services Review noted that the air conditioning installation company based in Brisbane offers a variety of staff contact emails on their website, and a specific enquiry form for customers to fill in their detailed questions. Quote enquiries to head office received prompt questioning to clarify customers’ requirements, followed by a comprehensive and detailed digital quote.

The two rows displayed in the image below are taken from our larger Brisbane Comparison Table found on our Compare Air Conditioning website. The two factors for comparison presented below are overall customer service experience and the time it generally took to respond to customer enquiries. Hewitt Trade Services were rated 4 out of 5 for their customer service performance, reflecting the high level of customer service satisfaction that our review team experienced. This rating was a medium score when compared for customer service to the other top 5 Brisbane-based air conditioning installation companies. In the next row our Hewitt Trade Services Review classified the company as having a medium response rate to customer enquiries, a similarly mid-range result when compared to the response times of the other air conditioning installation companies in our Brisbane-based top 5.

Air conditioning installation Brisbane for response times

Staff were found to be extra diligent in understanding all the aspects involved in the quotation, paying particular attention to any potential limitations, or extra work requirements, to ensure the customer understands the exact requirements as well as the costs involved.

The image below is a glowing customer testimonials (a selection collected from Google and Yellow Pages) that can be found on the Hewitt Trade Services website. In this positive review the customer reflects on key areas in which the company excelled, most notably the impressive customer service experienced throughout the entire process.

Hewitt Trade Services Review customer testimonials
( Source: https://hewitttradeservices.com.au/ )

Product range

Our Hewitt Trade Services review found the air conditioning installation Brisbane based company to have a diverse range of products on offer covering split systems, reverse, inverter and multi air conditioning systems. Amongst their wide range of products, they most recommend Daikin and Fujitsu, with Panasonic, Mitsubishi Electric, LG systems also on offer.

The reputable brands displayed in the image below, taken from the Hewitt Trade Services website, are some of the recommended brands that Hewitt Trade Services sell and install.

Hewitt Trade Services Review additional image
( Source: https://hewitttradeservices.com.au/ )

Technical expertise and experience

Hewitt Trade Services were found by our Hewitt Trade Services review to be impressive with their technical knowledge and expertise, backed by 15 years of experience in the industry. The Brisbane-based air conditioning installation company specializes in the installation and repair of air conditioning systems, including split systems (reverse inverter and multi-systems) ducted heating and cooling and evaporative systems.

Our Hewitt Trade Services review found the staff to be experienced and professional estimators and installers, up to date with job and technical requirements backed by regular training to ensure they remain knowledgeable and on top of the latest trends.

They can install air-conditioning systems in both residential and commercial properties, with commercial properties on a case by case basis. This also includes apartments, depending on the findings of an initial on-site inspection as certain features such as switchboard access can be easily limited in apartments, so an onsite inspection is required to determine the options.

Hewitt Trade Services can also repair all of the leading brands including Fujitsu, Panasonic, Daikin, Mitsubishi and LG. The staff of the air conditioning installation company based in Brisbane understand their customers’ urgent needs in the event of a breakdown. Our Hewitt Trade Services review found the technicians to respond quickly and professionally, with many repairs being carried out immediately, subject to the customer’s approval, reducing the frustration of waiting for the repairs to be completed.

Most brands on offer come with a 5 year manufacturer’s warranty. New air-conditioners come with a 5 year installation warranty, provided servicing is conducted on the unit every 12 months. Hewitt Trade Services are a warranty agent for Daikin / Fujitsu, which means that if there are any issues with the unit due to requiring a repair or service, customers can go directly to them, rather than go through the manufacturer.

As they are licensed electricians, the Brisbane based air conditioning installation company offer a one-stop high standard service, from supply of the spit system air conditioning unit to the installation of indoor and outdoor units, as well as wiring of the required circuit to the switchboard.

The image below, taken from the Hewitt Trade Services website, is a wide shot of the uniform-wearing team, showing them lined up in front of an impressive selection of company vehicles, the blue company logo clearly visible on the cars’ doors.

Hewitt Trade Services Review team
( Source: https://hewitttradeservices.com.au/ )

In summary, our Hewitt Trade Services review rated the Brisbane based air conditioning installation company as an extremely professional company with experienced and knowledgeable technicians and staff. The company, operating for 15 years since 2002, provide high quality services with quick response times, strive for excellent customer service and pride themselves on their workmanship and up to date training and technical knowledge.

The final row in our Brisbane Comparison Table, displayed in the image below, shows the Compare Air Conditioning ratings that each company received for their overall performance in the Brisbane-based air conditioning installation market. Taking into account all the relevant comparison factors that our review teams comprehensively examined, our Hewitt Trade Services Review gave the company a rating of 4 out of 5 stars, an impressive result that ranks Hewitt Trade Services in the highly comparable position of equal-second place, when compared to the other air conditioning installation companies in our Brisbane-based top 5.

Hewitt Trade Services Review star rating

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