H& H Air Conditioning Review

H&H Air Conditioning is a Brisbane-based air conditioning company, who offers installation, maintenance and repairs all types and brands of air conditioners. H&H Air Conditioning is a large and well established company, which has been in the air conditioning industry since 1998. Our H&H Air Conditioning review team assessed a range of factors considered fundamental to a company’s success and compared them with other Brisbane-based air conditioning installation companies. The review team rated H&H Air Conditioning as being just outside our top 5 Brisbane-based air conditioning installation companies.
H&H Air Conditioning is an impressive business operation, with some great features and qualities. H&H Air Conditioning offers a range of services and features including a range of air conditioning services, a great easy to use website, an air conditioning showroom, as well as a finance option and flexible pricing.

The company offers both heating and cooling air conditioning solutions, supplying and installing split systems and ducted systems, as well as offering a maintenance service as well as a breakdown and repair service. The company also offers their customers a great finance option with Skye Finance and are warranty support agents for the manufacturer’s products they supply.

The company’s website is user friendly and packed with lots of information for potential and existing customers. They have a lots of informative answers to common questions that customer may ask and also provide links to all their air conditioning system brochures and operating manuals

With two convenient office locations, one in Brisbane and the other in the Sunshine Coast H&H Air Conditioning can service from Logan to the top of the Sunshine coast and all areas in between. The Brisbane office is in Acacia Ridge, which consists of a service office and an impressive air conditioning showroom. The company has a detailed and easy to navigate website as well as a well structure business team and operation. Phone calls to H&H Air Conditioning allow customers to select the appropriate department they need, such as sales/installation, maintenance/repairs or reception and are put through immediately to someone that can assist with their specific inquiry.


H&H Air Conditioning endeavours to offer customers flexibility in their pricing. Where possible, H&H Air Conditioning will try to price matching of competitor’s quotes or provide volume discounts for customers purchasing multiple units at one time. They also will help customer access any manufacturer’s promotions or deals at the time of purchase.

The company’s air conditioning showroom assists customers to actually see and hear the different types of air conditioning units. The H&H Air Conditioning air conditioning showroom displays a full selection and range of air conditioners. Making the right choice on can be challenging, so the showrooms working air conditioner displays, helps customers in their decision making. Like most other air conditioning companies in the Brisbane area, H&H Air Conditioning a free on–site appraisal of the customer’s home, however this is for new air conditioning installations only. H&H Air Conditioning believe a customer’s specific needs, the type of building, and budget as the three most important criteria when it comes to advice and system design. The H&H Air Conditioning team offer tailored air conditioning solutions to ensure customers get the right outcome to optimise comfort and efficiency.
H&H Air Conditioning operates only during business work day times for installations and quotes and do not offer service on weekends, which may be inconvenient for customers who work during business hours. The company also found to have a slower than average response times to emails and a standard market or slightly higher pricing for their products and installation service.

The H&H Air Conditioning review team also found the company has received highly rated online customer reviews and testimonials on online platforms. Customers have detailed their mainly positive experiences with the H&H Air Conditioning, in regards to the company’s technical service, installation and repair workmanship and customer service standards.

H&H Air Conditioning offers a range of services and features including a range of air conditioning services, a great easy to use website, an air conditioning showroom, as well as a finance option and flexible pricing.

Price

H&H Air Conditioning review found the company offers standard or slightly higher than market pricing, for both on their air conditioning brands and installation service. H&H Air Conditioning is definitely not the cheapest option in the Brisbane air conditioning market, however the company has a high standard of technical know how and service. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

The H&H Air Conditioning team will help a customer access a promotion on a specific brand at the time of quoting or purchasing. The customer can to access and redeem the promotion themselves or approach the H&H Air Conditioning team for assistance. The company are open to offering their customers price matching of competitors quotes and volume discounts for multiple system purchases, reflecting flexibility in their pricing. It is important to note that discounts relating to price matching and volume discounts are at the discretion of the H&H Air Conditioning management.

This Brisbane-based air conditioning installation company was found to have higher than average pricing, exceeding the price ratings of some of our top 5 Brisbane-based air conditioning installation companies, as seen in the graph below. H&H Air Conditioning Electrical received a rating of 3 out 5 overall for their cost effectiveness, a result which is lower than all of our top 5 Brisbane-based air conditioning installation companies.

H&H Air Conditioning Cost Effectiveness Graph

Quotation system

At H&H Air Conditioning, a customer can receive a quote either over the phone or through the online contact form. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practice for most Brisbane-based air installation companies. H&H Air Conditioning only offer free onsite quotes for new air conditioning installations, not for upgrades or repairs.

Quotes by phone can be requested through a local number, which allow customers to select the appropriate department they require. Quotes over the phone are of a general nature and the pricing is subject to change. The H&H Air Conditioning review team found the phone to be the fastest way to receive a basic quote.

Quotes can also be requested via the H&H Air Conditioning website, where there are two online contact forms. The first, as seen in the image below is an online quote form, which is simplistic in nature and quick and easy to fill out. The H&H Air Conditioning found this company’s online quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Brisbane-based top 5.

H&H Air Conditioning Online Form 1
( Source: http://www.hhaircon.com.au/)

The other online form as seen in the image below, is an online general contact form. Again simple for customers to fill in and send and provides space for questions or requests for quotes.

H&H Air Conditioning Online Form 2
( Source: http://www.hhaircon.com.au/contact )

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or online form quote request with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a prompt response.

Financing

H&H Air Conditioning has an established formal financing option for their customers, with a third party lending company, Skye finance, as seen in the image from their website below. This interest free finance option is highly beneficial for H&H Air Conditioning customers and is not offered by every Brisbane-based air conditioning installation companies.

The Skye finance offers 6 month interest free terms to customers who spend over $1000 with H&H Air Conditioning, however this subject to finance approval and the stated conditions. The finance can be used to purchase any brand of air conditioning, giving customers freedom of choice and easing the financial pressure that can come when making a major purchase. For more information, customers can directly contact H&H Air Conditioning or read the terms and conditioning on their website under the “Interest Free Finance” tab.

H&H Air Conditioning Financing
( Source: http://www.hhaircon.com.au/interestfreefinance?fbclid=IwAR3MYJVlN3mtVzMHrt80gCn23ij0Z6XPxrIyWO19g07AvkCtGkQrc7j3Zg )

Customer Service

Our H&H Air Conditioning review rated this Brisbane-based air conditioning installation company highly on their level of customer service. They are friendly, polite and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with an experienced team member who can answer technical questions throughout the customer experience; however their response times are slow to online enquiries regarding quotes. The H&H Air Conditioning review team found the quickest way to receive a quote was by phone with this company. Answers given by team members both over the phone and via email show that they are knowledgeable and have a comprehensive understanding of the air conditioning industry.

Our H&H Air Conditioning review team assessed the customer service performances of the Brisbane-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our H&H Air Conditioning review rated this Brisbane-based company with high scores in both modes of contact; scoring H&H Air Conditioning 7 out of 10 for their customer service by phone, and 5 out of 10 for their response to customer email inquiries. The customer service rating for phone service ranked H&H Air Conditioning comparable to two another air conditioning installation companies, in our top 5 in the Brisbane area. However, their email customer service rating places the company lower than the top 5 air conditioning installation companies in the Brisbane area.

H&H Air Conditioning Review Customer Service Graph

In the H&H Air Conditioning review, phone calls transferred to particular service locations or department to help customers with their inquiries. The team members were found be very helpful, friendly and able to answer technical question. All of the staff members at H&H Air Conditioning are accommodating and professional from the first point of contact, whether by phone or by email. Our H&H Air Conditioning review team found H&H Air Conditioning team members showed professionalism and friendliness as well as patience and politeness to customer inquiries and questions.

The graph below compares our top 5 Brisbane-based air conditioning installation companies on their email response times in two categories. The first category is, how long it generally takes for a customer to receive a response to their initial email request, and secondly, how long it, on average it takes to receive an email with a prepared quote. Our H&H Air Conditioning review found that the Brisbane-based company were slow in both response categories, with their initial response time to an email request and response in providing customers with a quote on average took more than 4 days. These ratings reflected that H&H Air Conditioning was slower than most the response times recorded by our top 5 Brisbane-based installation companies, as seen in the graph below.

H&H Air Conditioning Review Response Times Graph

Our H&H Air Conditioning review gave the Brisbane-based company a good score of 3 out of 5 for its overall customer service performance, a good result, which is only slightly lower than some of the top 5 Brisbane-based air conditioning companies, reflecting a competitive and solid customer service standard.

The H&H Air Conditioning review team found H&H Air Conditioning to be very responsive to Facebook messages, receiving responses during business hours very promptly.

Online reviews for H&H Air Conditioning show customers with H&H Air Conditioning rate their experience and customer service satisfaction highly, with reviews on Google and Facebook. The average satisfaction rating across these sites is 4.3 out of 5 stars, which is a strong and competitive score in comparison our top 5 Brisbane-based air conditioning installation companies.

The customer testimonial presented below is from H&H Air Conditioning’s website, with the customer commenting on his positive experience with the company. The customer makes mention of staff members that gave an amazing level of customer service and installation service.

H&H Air Conditioning Review Customer Testimonials 1
( Source: http://www.hhaircon.com.au/general-news/local-success-stories-64.php )

The next customer testimonial is from the company’s Google review page, as seen below. The customer scores H&H Air Conditioning 5 out of 5 stars and comments on the prompt service, great communication and pricing as well as stating his recommendation of the company to others.

H&H Air Conditioning Review Customer Testimonials 2
( Source: https://www.google.com/search?q=h%26h+air+conditioning+review&oq=h%26H+air+conditioning+&aqs=chrome.2.69i57j69i60j0j69i60l2j0.10523j1j4&sourceid=chrome&ie=UTF-8#lrd=0x6b91450aa75b9e45:0xf705952ca1b46368,1,,, )

Product range

Our H&H Air Conditioning review found that the company supply and install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin, and Fujitsu into residential or commercial spaces. H&H Air Conditioning behind the brands they install and consider them to be some of Australia’s favourite and most trusted air conditioning brands, as in the image below.

H&H Air Conditioning Review Brands
( Source: http://www.hhaircon.com.au/ )

The company’s website warns customers to be wary of buying cheaper less known brands as they believe those systems will not have the same working life and energy efficiency. The well known brands they offer are although a little more expensive can make the difference in their efficiency and lifespan.

Technical expertise and experience

H&H Air Conditioning is a Brisbane-based air conditioning installation company that is well established and has been in the industry for over 20 years. The company prides themselves on having a high standard of experience, skill and workmanship. Their technical expertise is evident in their knowledgeable staff, which are able to answer customer questions confidently and the range of services offered.

All H&H Air Conditioning technicians are fully qualified and hold all of the relevant licenses, such as a building and electrical licensing as well the company, like most Brisbane-based air conditioning companies, possesses the air conditioning industry certification of a ARC tick.

H&H Air Conditioning Certification
( Source: http://www.hhaircon.com.au/ )

H&H Air Conditioning do offer specials and cash backs on air conditioning systems and will generally advertise these promotions on a prepared or over the phone quote. H&H Air Conditioning advertise special promotions and deals on their website and on their Facebook page, like most of the Brisbane top 5 air conditioning installation companies do advertise.

H&H Air Conditioning also proudly advertise awards on their website they have been associated with during their years of operation, as seen in the image below.

H&H Air Conditioning Promotional
( Source: http://www.hhaircon.com.au/ )

H&H Air Conditioning are licensed warranty agents for Daikin, Mitsubishi Electric and Fujitsu, as seen in the image below, which means customers can contact the company directly for any issues relating to their current air conditioning unit or system. The company also offers residential customers offers a 5 year installation warranty on their workmanship and a 5 year manufacturer’s warranty on the air conditioning product itself. When customers purchase an air conditioner from H&H Air Conditioning, they have the security of purchasing a quality product, with a great warranty guarantee on the installation workmanship.

H&H Air Conditioning Warranty
( Source: http://www.hhaircon.com.au/ )

The number of years that the installation warranties covers for our top 5 Brisbane-based air conditioning companies are presented below. H&H Air Conditioning ‘s installation warranty coverage is comparable to 4 of the top 5 Brisbane air conditioning installation companies warranties in terms of years of coverage.

H&H Air Conditioning Warranty Guarantee Graph

In summary, our H&H Air Conditioning review found that H&H Air Conditioning is a well-established, reputable and experienced air conditioning installation company in the Brisbane area, with a high level of customer service standards and great features. They advertise specials and promotions, a finance option, offer a maintenance and repair service, great customer service and are warranty support agents for the manufacturer’s products they supply. The H&H Air Conditioning team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal.

H&H Air Conditioning has also received some consistently high and impressive customer testimonials both on their website as well as on multiple other online platforms, which shows that the company is highly rated and recommended by its customers. Our H&H Air Conditioning review team rated H&H Air Conditioning as being outside the top 5 Brisbane-based air conditioning installation companies; however found the company to be a great solid option for customers in Brisbane, who require air conditioning installation.

Compare Air Con comparison table for H&H Air Conditioning

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