Mercury Installations Review

Mercury Installations is a Brisbane-based air conditioning company, specialising in air conditioning installation and electrical services. Mercury Installations is a smaller sized company, which has been operating in the Brisbane air conditioning industry since 2007. Our Mercury Installations review team assessed a range of factors considered fundamental to a company’s success and compared them with other Brisbane-based air conditioning installation companies. The review team rated Mercury Installations as being just outside our top 5 Brisbane-based air conditioning installation companies.

Mercury Installations delivers a great level of customer service and supplies and installs all leading air conditioning brands, as well as offering all types of electrical services. The company offers both heating and cooling air conditioning solutions, supplying and installing split systems and ducted systems, as well as offering a maintenance service as well as a repair service.

Mercury Installations pride themselves on providing quality air conditioning systems from leading brands like Fujitsu, Daikin and Mitsubishi Electric. Customers also can be assured of quality workmanship from qualified and licensed technicians as well as a team which has local knowledge of the Brisbane area and climate factors. The company also provides a wide variety of service and maintenance options for their customers in the Brisbane, Gold Coast and the Sunshine Coast.

Mercury Installations proclaim on their website that they are familiar with the many factors that can impact on air conditioners and what exactly it takes to get a Brisbane home or business air conditioned to perfection. They believe that their air conditioner specialists are amongst Brisbane’s most experienced as they are able to offer a multitude of services, ranging from advice to supply and installation, with a wide variety of air conditioning options. With the team offering tailored air conditioning solutions to ensure customers get the right outcome to optimise comfort and efficiency.
Mercury Installations is an impressive business operation, with some great features and qualities. Mercury Installations offers a range of services and features including a range of air conditioning services, a great easy to use website, flexible pricing and a same day quote guarantee.
Mercury Installations endeavours to offer customers flexibility in their pricing. Where possible, Mercury Installations will try to price matching of competitor’s quotes or provide volume discounts for customers purchasing multiple units at one time. They also will help customer access any manufacturer’s promotions or deals at the time of purchase and advertise monthly specials on their website. However it is important to note that as it is a smaller size company so their buying power is not as a strong as some of the larger companies in the Brisbane area.
Mercury Installations operates only during business work day times for installations and quotes and do not offer service on weekends, which may be inconvenient for customers who work during business hours. The company also found to have a medium response times to emails and a standard market or slightly higher pricing for their products and installation service.
The Mercury Installations review team also found the company has received highly rated online customer reviews and testimonials on Facebook. Customers have detailed their mainly positive experiences with the Mercury Installations, in regards to the company’s technical service, installation and repair workmanship and customer service standards. It is important to note that the company has not received many online reviews and reviews are not spread across different online platforms, which is unlike other Brisbane-based air conditioning installation companies.

Mercury Installations delivers a great level of customer service and supplies and installs all leading air conditioning brands, as well as offering all types of electrical services.

Price

The Mercury Installations review found the company offers standard or slightly higher than market pricing, both on their air conditioning products and installation service. Mercury Installations is definitely not the cheapest option in the Brisbane air conditioning market; however the company has a high standard of technical knowhow and service. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Mercury Installations pricing range may be contributed to it being a smaller sized company with a limited buying power than some of the bigger sized companies in the Brisbane market.

The Mercury Installations team will help a customer access a promotion on a specific brand at the time of quoting or purchasing. The customer can to access and redeem the promotion themselves or approach the Mercury Installations for assistance. The company are open to offering their customers price matching of competitors quotes and volume discounts for multiple system purchases, reflecting flexibility in their pricing. It is important to note that discounts relating to price matching and volume discounts are on a case to case basis and are at the discretion of the Mercury Installations management.

This Brisbane-based air conditioning installation company was found to have higher than average pricing, exceeding the price ratings of some of our top 5 Brisbane-based air conditioning installation companies, as seen in the graph below. Mercury Installations received a rating of 3 out 5 overall for their cost effectiveness, a result which is lower than all of our top 5 Brisbane-based air conditioning installation companies.

Mercury Installations Cost Effectiveness Graph

Quotation system

At Mercury Installations, a customer can receive a quote either by requesting one over the phone or through the online inquiry form. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Brisbane-based air installation companies. Mercury Installations offers a same day quote service, by calling the office number, as seen in the image below from the website. Quotes over the phone are of a general nature and the pricing is subject to change.

Mercury Installations Get a Quote
( Source: http://www.mercuryservices.com.au/)

The Mercury Installations team can quote off floor plans, however like most air conditioning installation companies in the Brisbane area, they prefer to conduct an on-site quote to provide a more exact quote. The company’s expert technicians will inspect homes or commercial premises and note all important features and recommend the ideal air conditioner for the customers’ needs. The team aims to recommend the best, most suitable split system air conditioner that offers both effective and efficient operation.

Quotes can also be requested via the Mercury Installations website, with the customer inquiry online form. The online quote form, as seen in the image below, is simplistic in nature and quick and easy to fill out. The Mercury Installations online inquiry form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Brisbane-based top 5.

Mercury Installations Online Form
( Source: http://www.mercuryservices.com.au/contact-us.php )

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or online form quote request with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a prompt response.

Financing

Mercury Installations does not offer any kind of financing plan to their customers, meaning that customers will need to pay the entire amount at the completion of the installation. Payment is for all costs related to the cost of the air conditioning unit itself and for the installation of the unit.

Customer Service

Our Mercury Installations review rated this Brisbane-based air conditioning installation company highly on their level of customer service. They are friendly and eager to help and are able to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are generally able to speak with an experienced team member who can answer technical questions immediately. However their response times in emailing quotes were found to be slow, with our Mercury Installations review team finding the quickest way to receive a quote was by phone.

As with smaller companies, staff members generally do multiple roles, so at Mercury Installations its company director also performs installations and customer service duties. This allows customers to speak with a knowledgeable team member from outset and generally lets customers deal the same person throughout the entire service.

Our Mercury Installations review team assessed the customer service performances of the Brisbane-based air conditioning installation companies, focusing on the customer service provided by email and phone– with the results displayed in the graph below. Our Mercury Installations review rated this Brisbane-based company with high scores in both modes of contact; scoring Mercury Installations 7 out of 10 for their customer service by phone, and 7 out of 10 for their response to customer email inquiries. The customer service rating for phone service ranked Mercury Installations comparable to 1 other air conditioning installation companies in our top 5 from the Brisbane area and lower than the other top 5 companies.

Mercury Installations Review Customer Service Graph

In the Mercury Installations review, phone calls were answered by management or the technical team. The team members were found be very helpful, friendly and able to answer technical questions. All of the staff members at Mercury Installations were found to be friendly and professional from the first point of contact, whether by phone or by email. Our Mercury Installations review team found Mercury Installations team members showed professionalism, patience and politeness to customer inquiries and questions.

The graph below compares our top 5 Brisbane-based air conditioning installation companies on their email response times in two categories. The first category is, how long it generally takes for a customer to receive a response to their initial email request, and secondly, how long it, on average it takes to receive an email with a prepared quote.

Our Mercury Installations review found that the Brisbane-based company was fast in the first category, responding within 24 hours to an initial response time to an email request. However in the second response time category, Mercury Installations team members only responded back to customers with a prepared quote on average after more than 4 days, which is the slowest response ranking. With time ratings, Mercury Installations was rated with medium response rate times, which is comparable to some of our top 5 Brisbane-based installation companies, as seen in the graph below.

Mercury Installations Review Response Times Graph

Our Mercury Installations review gave the Brisbane-based company a good score of 3.5 out of 5 for its overall customer service performance, a good result, which is only slightly lower than some of the top 5 Brisbane-based air conditioning companies, reflecting a competitive and solid customer service standard.

The Mercury Installations review team found Mercury Installations to be very responsive to Facebook messages, receiving responses during business hours very promptly.

Online reviews for Mercury Installations show customers with Mercury Installations rate their experience and customer service satisfaction highly, with reviews on Facebook. The average satisfaction rating across these sites is 5 out of 5 stars, which is a outstanding top score in comparison our top 5 Brisbane-based air conditioning installation companies. It is important to note that the company does not have many reviews, with reviews only on Facebook and not over multiple review sites like some other Brisbane air conditioning installation companies.

The customer testimonial presented below is from Mercury Installations’s website, with the customer commenting on her positive experience with the company. The customer makes mention of the amazing level of customer service and installation service she received.

Mercury Installations Review Customer Testimonials 1
( Source: http://www.mercuryservices.com.au/news/category/customer-reviews/ )

The next customer testimonial is from the company’s Facebook page, as seen below. The customer scores Mercury Installations 5 out of 5 stars and comments on the professional service and high standards as well as stating her recommendation of the company to others.

Mercury Installations Review Customer Testimonials 2
( Source: https://www.facebook.com/pg/mercuryservices.com.au/reviews/?ref=page_internal )

Product range

Our Mercury Installations review found that the company supply and install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin, and Fujitsu into residential or commercial spaces. Mercury Installations behind the brands they install and consider them to be some of Australia’s favourite and most trusted air conditioning brands.The team’s technical knowledge also assists customers in strategically positioning the air conditioner to ensure that they receive the most economical and effective air conditioning possible.
The company also offers additional advanced technology for air conditioning systems like Izone, which allows the air conditioner to be controlled remotely by a smart device.

Technical expertise and experience

Mercury Installations is a Brisbane-based air conditioning installation company that is well established and has been in the industry for over 10 years. The company prides themselves on having a high standard of experience, skill and workmanship. Their technical expertise is evident in their knowledgeable staff, which are able to answer customer questions confidently and the range of services offered.

All Mercury Installations technicians are fully qualified and hold all of the relevant licenses, such as a building and electrical licensing as well the company, like most Brisbane-based air conditioning companies, possesses the air conditioning industry certification of an ARC tick, as seen in the image below.

Mercury Installations License
( Source: http://www.mercuryservices.com.au/ )

Mercury Installations pride themselves on having all the knowledge, expertise and equipment necessary to undertake all types of commercial and residential installations – from split systems to ducted air conditioners. With Mercury Installations there are fully certified and experienced technicians, a comprehensive range of maintenance services and they pride themselves on being a trusted name in air the Brisbane air conditioning industry.

All companies will generally offer a warranty on the air conditioning product and installation workmanship and Mercury Installations is no different. The company offers a range of ongoing service and maintenance options and if customers experience any issues with their air conditioner or have any queries whatsoever about its operation or maintenance, Mercury Installations are happy to answer any questions- striving to remain accessible to customers, even after the completion of the installation.

The company also offers residential customers offers a 5 year installation warranty on their workmanship and a 5 year manufacturer’s warranty on the air conditioning product itself. When customers purchase an air conditioner from Mercury Installations they have the security of purchasing a quality product, with a great warranty guarantee on the installation workmanship and products itself.
The number of years that the installation warranties covers for our top 5 Brisbane-based air conditioning companies are presented below. The Mercury Installations company’s installation warranty coverage is comparable to the warranties of 4 of the top 5 Brisbane air conditioning installation companies, in terms of years of coverage.

Mercury Installations Warranty Guarantee Graph

In summary, our Mercury Installations review found that Mercury Installations is a well-established, reputable and experienced air conditioning installation company in the Brisbane area, with a good level of customer service standards and great features. They offer a range of air conditioning services, a great easy to use website, flexible pricing and a same day quote guarantee, which is particularly impressive for a smaller company.

Mercury Installations has also received some consistently high and impressive customer testimonials both on their website as well as on Facebook, which shows that the company is highly rated and recommended by its customers. Our Mercury Installations review team rated Mercury Installations as being outside the top 5 Brisbane-based air conditioning installation companies; however found the company to be a good option for customers in Brisbane, who require air conditioning installation.

Compare Air Con comparison table for Mercury Installations

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