Tri-Tech Air Conditioning & Electrical Review

Tri-Tech Air Conditioning & Electrical is a Brisbane-based air conditioning company, who supplies, installs, services and repairs all types and brands of air conditioners. Tri-Tech Air Conditioning & Electrical is a large and well established company, which has been in the air conditioning industry since 1989. Our Tri-Tech Air Conditioning & Electrical review team assessed a range of factors considered fundamental to a company’s success and compared them with other Brisbane-based air conditioning installation companies. The review team rated Tri-Tech Air Conditioning & Electrical as being just outside our top 5 Brisbane-based air conditioning installation companies.
Tri-Tech Air Conditioning & Electrical is an impressive business operation, with some great features and qualities. Tri-Tech Air Conditioning & Electrical offers a range of services and not just air conditioning installation, including air conditioning system design, service repairs and spare parts, upgrades and replacements and warranty support.

Centrally located in Morningside Brisbane, Tri-Tech Air Conditioning & Electrical consists of a service office, air conditioning showroom and warehouse. The company has a detailed and impressive website as well as organised teams and departments. Phone calls to Tri-Tech Air Conditioning & Electrical allow customers to select the appropriate department, such as installation, accounts or reception and are put through immediately to someone that can assist with their specific inquiry. The Tri-Tech Air Conditioning & Electrical mobile technical team operates throughout the greater Brisbane region, offering quick response times and on-site repairs from their fully equipped trucks.

The company offers both heating and cooling air conditioning solutions, supplying and installing split systems, ducted systems, small duct systems, multi split systems and reverse cycle technology. They also offer a full electrical service to residential and commercial clients. Tri-Tech Air Conditioning & Electrical operates outside business work day times for installations and quotes, benefiting customers who work during business hours. The company also offers their customer a great finance option with Skye Finance and are warranty support agents for the manufacturer’s products they supply.

Tri-Tech Air Conditioning & Electrical endeavours to offer customers flexibility in their pricing. Where possible, Tri-Tech Air Conditioning & Electrical will try to price matching of competitor’s quotes or provide volume discounts for customers purchasing multiple units at one time. They also will help customer access any manufacturer’s promotions or deals at the time of purchase.

The company’s air conditioning showroom assists customers to actually see and hear the different types of air conditioning units. Tri-Tech Air Conditioning & Electrical’s air conditioning showrooms displays a full selection and range of air conditioners. Making the right choice on can be challenging, so the Tri-Tech Air Conditioning & Electrical showrooms with working air conditioner displays, helps customers in their decision making. Like most other air conditioning companies in the Brisbane area, Tri-Tech Air Conditioning & Electrical offers a free on–site appraisal of the customer’s home, however this is for new air conditioning installations only. Tri-Tech Air Conditioning & Electrical believe a customer’s specific needs, the type of building, and budget as the three most important criteria when it comes to advice and system design. The Tri-Tech Air Conditioning & Electrical team offer tailored air conditioning solutions to ensure customers get the right outcome to optimize comfort and efficiency.

The Tri-Tech Air Conditioning & Electrical review team also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Customers have detailed their mainly positive experiences with the Tri-Tech Air Conditioning & Electrical company, in regards their technical service, workmanship and customer service standards.

Tri-Tech Air Conditioning & Electrical offers a range of services and not just air conditioning installation, including air conditioning system design, service repairs and spare parts, upgrades and replacements and warranty support.

Price

Tri-Tech Air Conditioning & Electrical review found the company offers standard or high market pricing, both on their air conditioning brands and installation service. Definitely not the cheapest option in the Brisbane air conditioning market, however Tri-Tech Air Conditioning & Electrical offers a high standard of technical knowhow and service. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

The Tri-Tech Air Conditioning & Electrical team will help a customer access a promotion on a specific brand at the time of quoting or purchasing. The customer can to access and redeem the promotion themselves or approach the Tri-Tech Air Conditioning & Electrical team for assistance. The company are open to offering their customers price matching of competitors quotes and volume discounts for multiple system purchases, reflecting flexibility in their pricing. It is important to note that discounts relating to price matching and volume discounts are at the discretion of the Tri-Tech Air Conditioning & Electrical management.

This Brisbane-based air conditioning installation company was found to have higher than average pricing, exceeding the price ratings of some of our top 5 Brisbane-based air conditioning installation companies, as seen in the graph below. Tri-Tech Air Conditioning & Electrical received a rating of 3 out 5 overall for their cost effectiveness, a result which is lower than all of our top 5 Brisbane-based air conditioning installation companies.

Tri-Tech Air Conditioning & Electrical Cost Effectiveness Graph

Quotation system

At Tri-Tech Air Conditioning & Electrical, a customer can receive a quote either over the phone, via email or through the online contact form. The image below is from the Tri-Tech Air Conditioning & Electrical website showing customers the best ways to contact the company. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Brisbane-based air installation companies. Tri-Tech Air Conditioning & Electrical only offer free onsite quotes for new air conditioning installations, not for upgrades or repairs.

Tri-Tech Air Conditioning & Electrical Contact
( Source: https://tritechairconditioning.com.au/ )

Quotes by phone can be requested through a local number, which allow customers to select the appropriate department they require. Quotes over the phone are of a general nature and the pricing is subject to change. The Tri-Tech Air Conditioning & Electrical review team found the phone to be the fastest way to receive a basic quote.

Quotes can also be requested via the Tri-Tech Air Conditioning & Electrical website, where there is an online contact form, as seen in the image below. The online form is simplistic in nature and quick and easy to fill out. The Tri-Tech Air Conditioning & Electrical found this company’s online quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Brisbane-based top 5.

Tri-Tech Air Conditioning & Electrical Online Form
( Source: https://tritechairconditioning.com.au/ )

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a prompt response.

Financing

Tri-Tech Air Conditioning & Electrical has an established formal financing option for their customers, with a third party lending company, Skye finance, as seen in the image from their website below. This interest free finance option is beneficial for Tri-Tech Air Conditioning & Electrical customers and is not offered by every Brisbane-based air conditioning installation companies.

The Skye finance offers interest free terms to customers, however this subject to finance approval and the stated conditions. The finance can be used to purchase any brand of air conditioning, giving customers freedom of choice and easing the financial pressure that can come when making a major purchase. For more information, customers can directly contact Tri-Tech Air Conditioning & Electrical or read the terms and conditioning on their website under the “About Us” tab.

Tri-Tech Air Conditioning & Electrical Financing
( Source: https://tritechairconditioning.com.au/interest-free-air-conditioning-installation-brisbane-tri-tech/ )

Customer Service

Our Tri-Tech Air Conditioning & Electrical review rated this Brisbane-based air conditioning installation company highly on their level of customer service. They are friendly and professional and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with an expert who can answer technical questions throughout the customer experience; however their response times are slow to online enquiries regarding quotes. The Tri-Tech Air Conditioning & Electrical review team found the quickest way to receive a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Tri-Tech Air Conditioning & Electrical review team assessed the customer service performances of the Brisbane-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Tri-Tech Air Conditioning & Electrical review rated this Brisbane-based company with high scores in both modes of contact; scoring Tri-Tech Air Conditioning & Electrical 7 out of 10 for their customer service by phone, and 8 out of 10 for their response to customer email inquiries. The customer service rating for phone service and email service ranked Tri-Tech Air Conditioning & Electrical comparable to another air conditioning installation company, Brisbane Air from in our top 5 in the Brisbane area.

Tri-Tech Air Conditioning & Electrical Review Customer Service Graph

In the Tri-Tech Air Conditioning & Electrical review, phone calls transferred to particular service locations or department to help customers with their inquiries. The team members were found be very helpful, friendly and able to answer technical question. All of the staff members at Tri-Tech Air Conditioning & Electrical are accommodating and professional from the first point of contact, whether by phone or by email. Each staff member that our Tri-Tech Air Conditioning & Electrical review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.

The graph below compares our top 5 Brisbane-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it, on average it takes to receive an email with a prepared quote. Our Tri-Tech Air Conditioning & Electrical review found that the Brisbane-based company were slow in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average took between 2 to 4 days. These ratings reflected that Tri-Tech Air Conditioning & Electrical was slower than most the response times recorded by our top 5 Brisbane-based installation companies, as seen in the graph below.

Tri-Tech Air Conditioning & Electrical Review Response Times Graph

Our Tri-Tech Air Conditioning & Electrical review gave the Brisbane-based company a great score of 3.75 out of 5 for its overall customer service performance, a good result, which is only slightly lower than some of the top 5 Brisbane-based air conditioning companies, reflecting a competitive and solid customer service standard.

Online reviews for Tri-Tech Air Conditioning & Electrical show customers with Tri-Tech Air Conditioning & Electrical rate their experience and customer service satisfaction highly, with reviews on TrueLocal, Google and Facebook. The average satisfaction rating across these sites is 3.9 out of 5 stars, which is a strong and comparable score to our top 5 Brisbane-based air conditioning installation companies.

The customer testimonials presented below, are from online platforms. The customer testimonial below is from the company’s website, with the customer commenting on his positive experience with the company. The customer makes mention of a particular staff member that gave an amazing level of customer service.

Tri-Tech Air Conditioning & Electrical Review Customer Testimonials 1
( Source: https://tritechairconditioning.com.au/ )

The next customer testimonial is from the company’s Facebook page, as seen below. The customer scores Tri-Tech Air Conditioning & Electrical 5 out of 5 stars and comments on the impressive customer service and the high standard workmanship received.

Tri-Tech Air Conditioning & Electrical Review Customer Testimonials 2
( Source: https://www.facebook.com/pg/tritechairconditioning/reviews/?ref=page_internal )

Product range

Our Tri-Tech Air Conditioning & Electrical review found that the company supply and install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin, MyAir, and Fujitsu into residential or commercial spaces. Tri-Tech Air Conditioning & Electrical stand behind the brands they install and consider them to be some of Australia’s favourite and most trusted air conditioning brands, as in the image below.

Tri-Tech Air Conditioning & Electrical Review Brands
( Source: https://tritechairconditioning.com.au/ )

Technical expertise and experience

Tri-Tech Air Conditioning & Electrical is a Brisbane-based air conditioning installation company that is well established and has been in the industry for over 25 years. The company prides themselves on having a high standard of experience, skill and workmanship. Their technical expertise is evident in their knowledgeable staff, which are able to answer customer questions confidently and the range of services offered.

All Tri-Tech Air Conditioning & Electrical technicians are fully qualified and hold all of the relevant licenses, including refrigerant handling licenses and electrical licenses. All of the technical team also have blue cards and have undergone police checks. The company like most Brisbane-based air conditioning companies, possesses the air conditioning industry certification of a ARC tick.

Below is an image from the Tri-Tech Air Conditioning & Electrical website which shows the reasons customers should choose the company, when looking at air conditioning installation companies.

Tri-Tech Air Conditioning & Electrical Promotional Image
( Source: https://tritechairconditioning.com.au/ )

Tri-Tech Air Conditioning & Electrical do offer specials and cash backs on air conditioning systems and will generally advertise these promotions on a prepared or over the phone quote. Tri-Tech Air Conditioning & Electrical do not advertise special promotions and specials on their website or on their Facebook page, which some of the Brisbane top 5 air conditioning installation companies do advertise.

Tri-Tech Air Conditioning & Electrical are licensed warranty agents, meaning customers can contact the company directly for any issues relating to their current air conditioning unit or system.

Tri-Tech Air Conditioning & Electrical offers a 1 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from
Tri-Tech Air Conditioning & Electrical, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.

The number of years that the installation warranties covers for our top 5 Brisbane-based air conditioning companies are presented below. Tri-Tech Air Conditioning & Electrical ‘s installation warranty coverage is comparable to 1 of the top 5 Brisbane air conditioning installation companies warranties in terms of years of coverage. Although Tri-Tech Air Conditioning & Electrical is lower than most of the top 5 Brisbane-based air conditioning companies in terms of the years of coverage for installation workmanship, however our review team acknowledges that issues relating to installation generally arise soon after the installation.

Tri-Tech Air Conditioning & Electrical Warranty Guarentee Graph

In summary, our Tri-Tech Air Conditioning & Electrical review found that Tri-Tech Air Conditioning & Electrical is a well-established, reputable and experienced air conditioning installation company in the Brisbane area, with a high level of customer service standards and affordable pricing. They offer great features for potential customers, like specials and promotions, a finance option, great customer service and outside business hours availability. The Tri-Tech Air Conditioning & Electrical team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal.

Tri-Tech Air Conditioning & Electrical has also received some consistently high and impressive customer testimonials both on their website as well as on multiple other online platforms, which shows that the company is highly rated and recommended by its customers. Our Tri-Tech Air Conditioning & Electrical review team rated Tri-Tech Air Conditioning & Electrical as being outside the top 5 Brisbane-based air conditioning installation companies; however found the company to be a great option for customers in Brisbane, who require air conditioning installation.

Compare Air Con comparison table for Tri-Tech Air Conditioning & Electrical

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