AlphaCool Review

Our Compare Air Conditioning team found the Cairns based air conditioning installation company, AlphaCool to be a leading maintenance and installation specialist. Based in Northern Queensland, the company offer 24-hour emergency services along with their maintenance and installation work. Established in 2011, the business offers both commercial and residential installations to their clients.

With thorough analysis, our review team have ranked the company, AlphaCool among our top 5 air conditioning installation businesses in the Cairns region.

"Although AlphaCool is one of the newer air conditioning installation companies based in Cairns, they have proved themselves to be premium installation firm."

Price

Our AlphaCool review team found the company offered fairly reasonable prices for their services, falling the in median price range when compared to our other top 5 air conditioning installation companies in Cairns. Their solutions are relatively cost effective and they are generally able to cater to all of their client’s specifications by negotiating prices and installation options.

Furthermore, through our AlphaCool review we found that the company is open to possible price matching, however they consider their prices to be the best value possible. They will also consider price matching if clients can provide a quote that is like for like in detail. We also noted that AlphaCool do not provide any deals or cash back deals, however their original quotes are fairly competitive.

The Cairns company offer certain volume discounts to their consumers based upon how many units are purchased. They generally follow the system whereby the more you buy, the cheaper it costs.

The graph below ranks the cost effectiveness of each of our top 5 air conditioning installation Cairns companies. AlphaCool was given a 4 out of 5 for their general cost effectiveness, placing them in a strong position when compared to out other top 5 air conditioning installation companies in the area. AlphaCool pride themselves on providing cost effective solutions that offer great value.

AlphaCool review price graph

Quotation system

The quotation system the Cairns based air conditioning installation company, AlphaCool follows includes offering their clients free on-site quotes, delivered either over the phone or digitally. Our AlphaCool review team made note that the business provides potential clients with fairly basic quotes that are easy to understand and make sense of. The quotes provided cover all the relevant information and the team at AlphaCool are able to discuss further specifics and details if required.

Through the initial quotes process at AlphaCool can be timely, the company’s quotes team come across as knowledgeable and eager to help with finding the best solution for their clients specific needs.

The form below is the general enquiry form that can be found AlphaCools website. It is simple and easy to complete and includes a section whereupon customers can attach floorplans or pictures in order to provide further details when applying for a quote.

AlphaCool review online form
( Source: https://alphacool.com.au/ )

Financing

Throughout the process of our AlphaCool review we found that the Cairns based air conditioning installation company did not offer financing options to their customers. The company generally follow a two-part payment system whereupon a 50% deposit is required before work commences. Further details about payment and workmanship price points can be discussed further during the quotation process with the AlphaCool team. Our review noted the company are more than happy to negotiate prices and installation options based on the consumers’ needs.

Customer Service

Throughout the process of our AlphaCool review, our team found that the Cairns based air conditioning installation company provided their customers with high levels of service through their interactions. Though the business can sometimes take more than a week to reply to customer enquiries, our team noted that their responses were always friendly and full of useful information.

Our AlphaCool review team found the staff at the Cairns based company come across as polite, eager to help and very professional. They are extremely knowledgeable and able to answer and explain technical questions in a clear manner. Additionally, the company’s website is easy to navigate and offers AlphaCool’s clients an initial reference point for business enquires and information.

The graph below demonstrates the overall customer service satisfaction rankings of our top 5 installation companies in terms of their service via email and phone interactions. As the graph shows, AlphaCool received a 7 out of 10 for both their phone and email customer service satisfaction when compared to our other top 5 Cairns based air conditioning installation companies.

AlphaCool review customer service rating graph

Our AlphaCool review team has created the below graph to illustrate our top 5 companies’ ratings when replying to initial email and quote enquiries. As shown below, the Cairns based air conditioning installation company AlphaCool generally respond to initial email requests and respond to quotes in a 4-day or more timeframe. This response time is fairly standard among industry competitors, though a little slower when compared against the other top 5 companies in Cairns.

Our AlphaCool review response time ratings

The graph below shows the overall customer service levels and response times of our top 5 air conditioning installation companies in Cairns. Our AlphaCool review team found the company rated 3.4 out of 5 for customer service and had a slower general response time to customer enquires when compared to the other top 5 companies in the area, however this response time is common among the industry.

Air conditioning installation Cairns companies review for overall customer service

Product range

During our AlphaCool review, our team found the that the Cairns based air conditioning installation company offered one of the most extensive ranges of brands and products in the region. Alpha are able to talk through and explain the details of each brand in a friendly and informative manner. Some of the brands the company are able to install, and repair include Daikin, Mitsubishi Electric, ActionAir, TemperZone, Panasonic and Fujitsu.

The image below, taken from AlphaCool’s website gives an example of some of the manufacturers the company is able to work with.

AlphaCool review brands
( Source: https://alphacool.com.au/ )

Technical expertise and experience

Our AlphaCool review found the air conditioning installation Cairns company offered excellent technical expertise and experience. Though the business is one of the more recently established companies in our top 5, our review team found they offered high levels of expertise and knowledge. The business provides both commercial and residential installations.

AlphaCool are able to expertly install, maintain and repair a wide variety of systems such as split systems, reverse systems, multi systems, inverter systems and ducted heating and cooling. Our AlphaCool review found that their knowledgeable staff are able to discuss the positives and negatives of each system and recommend the unit to best suit their clients’ needs and wants.

The Cairns based air conditioning installation company provide their customers with 12-month installation and workmanship warranties upon completion of a job. They also have the ARC tick of approval meaning they have a licence to work with refrigerants.

Furthermore, the business is able to offer rural installations to potential customers and are able to work with apartment buildings.

The Cairns AlphaCool review rural installations
( Source: https://alphacool.com.au/ )

In conclusion, our Compare Air Conditioning review team found that AlphaCool performed consistently well across all the relevant air conditioning installation categories. The Cairns company offer premium installations and repairs to their customers along with excellent workmanship and skilled technicians. Our review team gave the air conditioning installation Cairns company, AlphaCool a solid 4 out of 5 stars. This ranking places AlphaCool among our top-rated companies in the Cairns area for air conditioning installations and repairs.

AlphaCool review star rating

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