BT Air Conditioning Review

Price

Through thorough analysis, our Compare Air Conditioning team found that BT Air Conditioning provided the most cost-effective solutions of our top 5 companies in the area. We noted that the Cairns based air conditioning installation company’s prices were extremely competitive considering the fact they work exclusively with premium, high end Daikin products. Our BT Air Conditioning review team believe that the business provides the best value installation in terms of product and price when compared to our other top 5 companies in the area.

Though the installation company does not price match quotes or offer any business specific deals, their original quotations are very competitive. We noted that BT Air Conditioning are able to provide volume discounts to their clients. They run discounts on the installation multiple units. Overall our BT Air Conditioning review found that the Cairns based air conditioning installation company seek to provide their customers with the cheapest and most cost-effective price for their solutions.

The graph below shows the general cost effectiveness of our top 5 air conditioning installation companies based in Cairns. As shown below, our BT Air Conditioning review found the company to have a 5 out 5 for cost effectiveness. This strong score places BT Air Conditioning in an equal first place when compared to our other top 5 air conditioning installation businesses based in the Cairns area.

Quotation system

The quotes offered by the Cairns based air conditioning installation company, BT Air Conditioning are very clearly structured and easy to understand. The quotes clearly describe all the relevant information such as system type, unit and price. The team also include a description of why BT Air Conditioning deal exclusively with Daikin.

Furthermore, the Cairns based air conditioning installation company provide comprehensive quotes quickly and efficiently. The team come across as eager to help, replying to enquires promptly. They also confirm specifics of the property and offering further recommendations during this process.

The below image shows BT Air Conditioning’s online form whereupon potential clients can enquire about sales, quotes, installations and repairs. The form is quick and easy to complete.

Financing

Throughout the process of our BT Air Conditioning review, our team found that the Cairns based air conditioning installation company do not provide any financing options to their clients. The quotes team at BT Air Conditioning are able to further discuss and explain the company’s methods of payment and specific price points.

Customer Service

The air conditioning installation Cairns company, BT Air Conditioning provide their clients with exceptional customer service. Our team conducted multiple test calls and online enquires and found the company consistently replied quickly and clearly. The business generally reply to online enquires with a 24-hour timeframe, giving them the fastest response time among our top 5 rated companies in the Cairns market.

Our BT Air Conditioning review team were impressed by the overall customer service offered through phone and email interactions. The staff came across as happy to assist with enquires very knowledgeable. They were able to explain technical aspects of installations in a clear and easy to understand manner. Furthermore, BT Air Conditioning have a direct phone and email address listed on their website, along with an online enquiry form. These factors along with the businesses quick response time make BT Air Conditioning feel very accessible and user-friendly to current and potential customers.

The helpful staff’s willingness to provide customers with fast and premium levels of service while assisting them in finding the most cost-effective solution to cater to their specific requirements was a major factor in their being rated our number 1 company among our top 5.

The graph below ranks the general customer service satisfaction of our top 5 air conditioning installation companies based in Cairns based upon their phone and email responses. As displayed below, our BT Air Conditioning review gave the business a 9.5 out of 10 for email customer service and a 9 out of 10 for phone customer service interactions. These scores put BT Air Conditioning in strong position when compared to our other top 5 air conditioning installation businesses based in the Cairns area and gives a clear indication of their high levels of customer service.

Our Compare Air Conditioning team have ranked our top 5 Cairns air conditioning installation companies based upon their initial response times taken acknowledging online requests and the actual time taken to provide quotes. As the below table demonstrates, BT Air Conditioning have the one of the fastest response time, generally acknowledging enquires within 0-6 hours and sending out quotes within 1-2 days. These extremely quick reaction times place BT Air Conditioning as one of the fastest companies among our top 5.

The customer service satisfaction and response times of our top 5 air conditioning installation companies in Cairns have been compared and ranked in the below table. As demonstrated below, our review team gave BT Air Conditioning a 4.5 out of 5 for their overall customer service levels and found they had a medium fast response to customer enquiries when compared to our other top 5 businesses in the Cairns area.

Product range

During our BT Air Conditioning review our team discovered that the air conditioning installation Cairns company work exclusively with high end manufacturer, Daikin. BT Air Conditioning are Daikin warranty agents, meaning clients do not have to interact with a third party as BT Air Conditioning can handle all repairs and maintenance. Our BT Air Conditioning review noted that the business installs only Daikin air conditioning products as they believe them to be top of the range and high quality, therefore minimising future post installation issues. Though, through Daikin BT Air Conditioning are able to supply a range of systems and units, our team would suggest customers seeking to work with other brands to consider using another one of our top 5 Cairns based air conditioning installation companies.

Technical expertise and experience

Established in 2002, BT Air Conditioning offer considerable technical expertise and industry experience. Serving the Northern Queensland area, the company provide both commercial and residential solutions and are able to offer rural installation. Our BT Air Conditioning review found they can also work with apartments.

The air conditioning installation Cairns company are able to provide their customers with a wide range of systems such as split and reverse systems, inverter systems, multi systems and ducted heating and cooling. BT Air Conditioning supply these units through Daikin exclusively.

Our BT Air Conditioning review team found the companies technicians to be very knowledgeable and well-informed on industry standards. They are able to provide clients with in-depth recommendations and discuss and explain various system options based on the customers’ needs and specifications.

Furthermore, our review team found that BT Air Conditioning offer 12-month installation and workmanship warranties to their customers. On top of this, as previously mentioned, BT Air Conditioning is also a Daikin warranty agent, meaning all installation issues or faults that take place within 12 months and any products faults within 5 years will be resolved and repaired through the company themselves.

Additionally, our BT Air Conditioning review found the company have the ARC tick of approval, an industry standard that gives the company a licence to handle refrigerants and is extremely important for the correct installation of air conditioning systems.

With over 15 years of industry experience, the team at BT Air Conditioning offer premium expertise and workmanship to their clients. Our review team gave BT Air Conditioning a 4.5 out of 5 stars for their overall performance. They scored highly across all of the considered factors, offering very quick response times, cost effective solutions, accommodating customer service and an abundance of technical expertise. Our Compare Air Conditioning review team recommend BT Air Conditioning as the top installation company in the Cairns market.