Price
The Cairns based air conditioning installation company, Cairns Cool Air do not offer any specific deals or cash back offers on their installation and repairs, however the team are open to negotiations and discussions. Additionally, they do not price match quotes from competitors and prefer to follow their own pricing system.
Our review team made note that the Cairns based business do provide their customers with volume discounts on their work, whereby the more units purchased for installation, the cheaper the overall cost becomes. Overall, the company offer fairly competitive prices when compared to the overall market and they seek to provide their customers with good value for money.
The graph below ranks the general cost effectiveness of our top 5 air conditioning installation Cairns companies. As shown below, our Cairns Cool Air review team have given the company a 3 out of 5 for their cost effectiveness when compared to our other top 5 companies in the region. This ranking is the lowest of our top 5 in Cairns, but fairly standard when compared to the overall air conditioning installation industry.
Quotation system
The team at Cairns Cool Air prefer to conduct an on-site inspection prior to giving out detailed quotes, though they are able to send out rough estimates prior to this. During this process the team inquire with clarifying questions about the specifications of the client’s property and their overall wants and needs.
In terms of the actual quotes, our Cairns Cool Air review found the company offer detailed, yet concise quotes that are easy to understand and follow. They provide their customers with free on-site quotes and generally prefer a fully digital method for sending out initial quotes as they believe this to be the most efficient and effective method. The quotes team can take over a week to respond to email enquiries about quotations, however our review team noted that the responses were well thought out and covered all topics of concern in a clear and understandable manner.
Financing
Air conditioning installation Cairns company, Cairns Cool Air do not offer any financing options to their customers for their installation and repairs. The various price points and payment methods Cairns Cool Air offer are able to be discussed further by the company’s employees during the initial quotes process.
Customer Service
Our Cairns Cool Air review team noted through multiple test calls and email enquires that the Cairns based air conditioning installation company can sometimes take over a week to respond to initial enquiries. Though the company can be somewhat slow in their responses to email and phone enquires, our review team found the quality of the response is usually high. Overall, the customer service team at Cairns Cool Air come across as eager to assist with enquires, polite and helpful.
Furthermore, based upon many reviews, our team noted that the Cairns based air conditioning installation company have a high satisfaction rating online. The company has created a good reputation through their quality installations and friendly customer service. In our experience, Cairns Cool Air’s team were very friendly and are able to answer any questions as required.
Additionally, our Cairns Cool Air review made note that the company have both their email and direct phone number listed on their website, however they do not offer an online enquiry form to potential clients.
Our Cairns Cool Air review team have rated the top 5 Cairns based air conditioning installation companies based upon their overall customer service supplied via phone and email interactions. The graph below shows that Cairns Cool Air have been given a 7 for phone customer satisfaction and a 6.5 for email service satisfactions. These rankings place the company among our top 5 in the Cairns market.
The graph below shows the time it took for each of our top 5 air conditioning installation companies to acknowledge initial email requests and the time it took for quotes to be sent out. As demonstrated below, our Cairns Cool Air review team found that the company generally took 2-4 days to acknowledge receipt of a request for a quote, but can sometimes take more than 4 days to send quotes following an initial email request. This time is on the slower side of our top 5 air conditioning installation companies, however it is not uncommon when compared to the industry as a whole.
Our Cairns Cool Air review team found the Cairns based air conditioning installation company provided their customers with relatively good levels of overall customer service. Our view team have given them a general 3.4 out of 5 for customer service and found they had a medium general response time.
Product range
During our Cairns Cool Air review, our team discovered that the Cairns based air conditioning installation company have a preference for working with Daikin and ActionAir solutions. Cairns Cool Air choose to work with these manufactures as they find them to be of high quality and very reliable. The qualified team of technicians at Cairns Cool Air are able to further discuss the details of each manufacturer and recommend the best suited system and brand during the quotations process.
The below image, taken from Cairns Cool Air’s website shows the companies preference for installing Daikin and ActronAir products.
( Source: http://www.cairnscoolair.com.au/ )
Technical expertise and experience
As the longest running Cairns based air conditioning installation company among our top 5 rated businesses in the region, Cairns Cool Air’s employees include a range of knowledgeable and experience technicians. These technicians have a wide knowledge of each system and its specifications. They are able to walk clients through the process of installation in a friendly and understandable manner.
The Cairns based air conditioning installation company, Cairns Cool Air are able to work with a wide range of units and systems such as split systems, reverse systems, inverter systems, multi systems, and ducted heating and cooling systems. Their technicians are able to recommend the system best suited to each customer’s specific needs and property.
( Source: http://www.cairnscoolair.com.au/ )
Additionally, the Cairns based air conditioning installation company also have the ARC tick of approval, an essential when working within the installation industry. Providing both commercial and residential solutions, Cairns Cool Air are also able to work with apartments.
Throughout the process of our Cairns Cool Air review, we found the company provided their customers with quality installations and repairs, offered good customer service and reasonable price points. Considering all the relevant categories above, our team have awarded the company an overall 4 out of 5 stars, placing them securely among out top 5 rated air conditioning installation companies in the Cairns region.
