Northern Air Repair Review

Offering both commercial and residential solutions, the Cairns based air conditioning installation company, Northern Air Repair have been supplying their customers with high quality installation and repairs since 2011. The company offer excellent customer service, completive prices and quality workmanship. Our Northern Air Repair review team has placed Northern Air Repair as one of our top recommended companies in the Cairns market.

The businesses strong focus on customer service satisfaction and quick response times have led our review team to place them highly among our top-rated Cairns installation companies.

Price

Northern Air Repair provide their clients with extremely competitive and cost-effective prices on their installations and repairs. The Cairns based air conditioning installation company are open to price matching quotes from competitor so long as the details are like for like regarding system type, manufacturer and installation details.

Furthermore, our Northern Air Repair review found that the business did not offer any specific deals or cash backs on their solutions, though their team are open to discussions and negotiations during the quotes process. They also provide their clients with options for volume discounts, whereupon the installation of multiple units can result in a reduced overall price.

Our Northern Air Repair review team have given the air conditioning installation Cairns company a complete 5 out of 5 for their general cost effectiveness. The graph below gives an indication of each of our top 5 air conditioning installation companies general cost effectiveness and as shown by their rating, Northern Air Repair provide their clients with very competitive and cost-effective solutions with their installations when paralleled against competitors.

Northern Air Repair review price effectiveness graph

Quotation system

The Cairns based air conditioning installation company, Northern Air Repair prefer to provide their initial quotes by email or over the phone. They also provide their clients with free on-site quotes, at no extra charge.

The Cairns based company provide quotes very quickly, often within 24 hours. The basic quotes offered include all the relevant information and provide a clear price breakdown. The team come across as very eager to help with finding the best suited systems for their customer’s needs. The quotes process feels very smooth and the team are able to answer any enquires about prices and systems during this process.

Financing

Throughout the course of our Northern Air Repair review, our team discovered that the Cairns based air conditioning installation company do not offer any financing options to their patrons. Our review team did note though, that the company are more than happy to negotiate possible price options. The team at Northern Air Repair are able to discuss further details about payment and workmanship price points during the quotation process.

Customer Service

During our Northern Air Repair review, our team were very thoroughly impressed with the speed and efficiency of the Cairns based air conditioning installation company’s customer service. Our team conducted multiple online enquires and test calls and found the company generally responded to these enquires within a very efficient 24-hour time period. Their staff were friendly, polite and easy to work with. Their helpful manner made organising quotes, installations and repairs an easy and smooth process.

Northern Air Repair do not have an overly strong internet presence, however the online reviews that do exist give the Cairns based air conditioning installation company a high satisfaction rating.

Furthermore, our Northern Air Repair review noted that the company generally offer Monday to Friday operation hours, however they are able to provide their clients with weekend servicing by appointment. This is an example of the businesses relaxed manner, reliability and quality customer service.

Throughout the process of our Northern Air Conditioning review, we found that the company offered excellent levels of customer service through their phone and email interactions. As shown in the below graph, our review team has given Northern Air Repair a 9 out of 10 for both email and phone customer service satisfaction when ranked against our other top 5 air conditioning installation companies based in Cairns.

Northern Air Repair review customer service ratings

The below graph gives an indication of the time it takes each of our top 5 Cairns air conditioning installation companies to acknowledge initial email requests and respond to quote requests. The graph reveals that Northern Air Repair generally respond to email requests and send out quotes within a 24-hour timeframe. This time is extremely quick and efficient when compared to key competitors in the Cairns market and gives a clear indication of Northern Air Repairs strong focus on quality customer service.

Our Northern Air Repair review response time graph

The graphic below, created by our Northern Air Repair review team, shows the overall customer service levels and response times of our top 5 Cairns based air conditioning installation companies. As indicated below, Northern Air Repair were given a 4.5 for their general customer service and have a very fast response time when compared to our other top 5 competitors in the Cairns market. Northern Air Repair offer excellent levels of customer service satisfaction to their clients.

Air conditioning installation Cairns overall customer service rating

Product range

Our Northern Air Repair review team found that the air conditioning installation Cairns company are able to work with a range of brands and systems. They have a preference for working with Daikin and Fujitsu products as they find them to be of good quality and highly reliable. Northern Air Repair can also install and supply other brand such as Hitachi and Mitsubishi Heavy Industry systems. Their experienced team are able to talk through the details of each manufacturer and system with clients.

The below image gives a visual of the brands that the Cairns based air conditioning installation company, Northern Air Repair are able to work with.

Northern Air Repair review brands available
( Source: http://www.nar.net.au/ )

Technical expertise and experience

Throughout the process of our Northern Air Repair review, our team found the company offered considerable technical expertise, knowledge and experience. The technicians are able to provide detailed and useful advice regarding unit installations. They explain the climates impact upon various systems and suggest the best possible solution relevant to each client’s specifications.

Servicing Cairns and its surrounding areas, Northern Air Repair are able to maintain and supply a range of air conditioning systems such as split systems, reverse systems, inverter and multi systems, ducted heating and cooling and evaporative cooling.

Additionally, we found they are able to offer rural installations to their clients through they would have to charge for travel expenses.

Our Northern Air Repair review further noted that the Cairns based company have the ARC tick of approval, giving them a licence to work with refrigerants. They can also install in apartments

Northern Air Repair review additional image
( Source: http://www.nar.net.au/ )

Our Northern Air Repair review team have awarded the air conditioning installation Cairns company an overall 4.5 stars out 5 when compared to our other top 5 companies in the region. Based upon their high levels of customer service satisfaction, experienced and knowledgeable staff, cost effective price points and premium workmanship we have placed Northern Air Repair in a very respectable second place among our top 5 recommended air conditioning installation companies in Cairns.

Our Northern Air Repair review star rating