Simpson Air Review

The Cairns based air conditioning installation company, Simpson Air is a family run business that is locally owned and operated. The company provide both commercial and residential repairs and installations within Cairns and its surrounding area. The business is smaller run operation that focuses on supplying their customers with superior workmanship and a personalised process.

Thanks to their personal touch, great workmanship and customer services, our Simpson Air review team have placed the air conditioning installation Cairns company among our top 5 rated business in the region.

Our team found Simpson Air a pleasure to work with, their customer service truly has a personal touch that makes the installation process a breeze.

Price

Our Simpson Air review team found that the company provided their customers with extremely cost-effective solutions on their repairs and installations. The company put a focus on providing customers the best value for money they can. Their installations price points are very competitive when compared to our other top 5 air conditioning installation companies in Cairns.

Throughout the process of our Simpson Air review, we found that due to the Cairns based air conditioning installation company’s smaller size, they do not price match quotes from competitors. In terms of deals or cash back opportunities, though Simpson Air do not offer any specific deals, their team suggest obtaining equipment directly through a supplier in order to take advantage of their deals. The team at Simpson air are happy to assist and help through this process.

Furthermore, our team discovered that the company are able to provide possible volume discounts depending on the specifics and numbers of the job. They are able to discount the labour not equipment.

Our Simpson Air review price graph

The graph above shows the general cost effectiveness of each of our top 5 air conditioning installation companies in the Cairns market. As visible below, our Simpson Air review team have given the company a complete 5 out of 5 for their overall cost effectiveness when compared to our other 5 companies in the area. This ranking places Simpson Air in the very strong position in terms of their price points.

Quotation system

The quotes provided by the air conditioning installation Cairns company, Simpson Air are very easy to make sense of and offer a good understanding of the installation process. The quotes are quite detailed in manner, covering all relevant topics. Our Simpson Air review team found that the company have a preference to providing quotes through digital methods and are able to provide potential clients with free on-site quotes.

Additionally, as you deal with one person throughout the quotation process, the customer service feels very personal and trustworthy. Our Simpson Air review also noted that the company include recommendations, advice and explanations within the quote that allow the client to fully understand and take part in the decision-making process.

Our Simpson Air review team have taken the below image from the company’s website. It shows the company’s online enquiry form, whereupon potential customers can ask about installation, maintenance and repairs.

Simpson Air review online form snip
( Source: https://simpsonair.com.au )

Financing

During our Simpson Air review, we found that the Cairns based air conditioning installation company did not offer finance options to their clients. However, our team noted that that was a common occurrence as none of our other top 5 companies in the Cairns market offered these services either. The team at Simpson Air are able to further discuss potential payment options with customers during the initial quotation process.

Customer Service

The Cairns based air conditioning installation company, Simpson Air is a local, smaller run operation. The company’s owner usually deals with customer enquiries and questions directly and is able to answer them all in an efficient and effective manner. Our Simpson Air review team found the company’s owner a pleasure to work with. He was polite, friendly and helpful throughout every process. Simpson Air runs an honest business that has a focus on creating customer understanding and finding the best value and cheapest options for their clients.

Though the business is small and does not have a dedicated customer service team, we noted that initial email enquiries were generally resolved with a few days and our phone calls were responded to within 24 hours. Furthermore, as Simpson Air’s owner works within all sections of the business, we noted that he was able to explain and answer all questions and enquires without reference to another staff.

Simpson Air received a 5 out 10 for email satisfaction and a 9 out of 10 for phone satisfaction when compared to our other top 5 companies in the region. These scores give a clear indication of the strong service provided by Simpson Air to their customers during every interaction.

Our Simpson Air review team have ranked the top 5 air conditioning installation companies in Cairns based upon the time it took them to respond to initial email requests and send quotes out. The graph below shows that Simpson Air usually respond to email requests and send out quotes within 48-96 hours. This time places Simpson Air among our top 5 rated companies in the Cairns market and is very competitive when compared to the overall.

Our Simpson Air review overall customer service ratings

The image below shows the overall customer service levels response times of each of our top air conditioning installation companies in Cairns. Our Simpson Air review has given the air conditioning installation Cairns company and overall 3.5 out of 5 for customer service satisfaction and found the company had a moderate response time. Our team found that Simpson Air provided their customers with the highest levels of customer service out of our top 5 air conditioning installation companies in Cairns.

Air conditioning installation Cairns ratings

Product range

The Cairns based air conditioning installation company, Simpson Air have a strong preference for working with Panasonic products during installation. The company believe Panasonic products to be the best in the market, providing both quality and reliability. Their team is able to expertly install and repair various Panasonic units. Furthermore, unlike other companies in our top 5, Simpson Air are happy for clients to obtain systems directly from the manufacture in order to make use of any deals or discounts available.

Technical expertise and experience

The Cairns based air conditioning installation company, Simpson Air is a smaller operation with over 10 years of experience installing and maintaining air conditioning systems. The company proudly has its roots in a family history of home appliance experience.

Furthermore, Simpson Air have a skilled team of technicians who can provide a wealth of industry knowledge and technical experience. Their team are able to discuss and explain the technicalities of various systems and recommend the best option based upon the customers’ requirements.

Our review team noted that the Cairns based air conditioning installation company are able to maintain and repair a wide range of units such as split systems, reverse systems, inverter systems, multi systems and ducted heating and cooling.

Furthermore, our review team made note that Simpson Air provided their customers with 12-month workmanship warranties on their installations and have the ARC tick of approval.

Simpson Air review installation warranty
( Source: https://simpsonair.com.au )

As shown in the below image, our Compare Air Conditioning team have given Simpson Air an overall 4 out of 5 stars when compared to our other top 5 businesses in the Cairns area. The company provide their clients with the highest levels of customer service, quality workmanship and cost-effective solutions on their installation and repairs. Scoring well in all relevant factors above has placed the Cairns based air conditioning installation company, Simpson Air among our top 5 recommended businesses.

Simpson Air review star rating