Tormey's Air and Ice Review

Tormey's Air and Ice is an air conditioning installation company in Cairns, offering specialist air conditioning services for both commercial and residential customers. They offer a range of cooling options, with their team possessing a high level of technical knowledge and experience. The Tormey's Air and Ice team performs installations, maintenance and repairs of air conditioning systems to a high calibre. The Tormey's Air and Ice review team rated the company 3.5 out of 5 stars, which is a solid and strong rating in comparison to other Cairns-based air conditioning installation companies. This overall rating places Tormey's Air and Ice just outside of the top 5 best air conditioning installation companies in Cairns.

Tormey's Air and Ice is a medium sized business operation, with over 10 years experience in the industry. The company specialises in anything refrigerated and not just air conditioning, offering specialist services in cool rooms and freezer rooms, ice–makers, beer systems, eutectic systems, chilled water systems and electronic controls. For residential customers, the company supplies, installs, repairs, and maintains air conditioning systems and also provides a 24/7 breakdown repair service for commercial customers only. The company also have a repair over replace philosophy when working with customers’ air conditioning systems, as they prefer to try and repair the system, rather than replace, as to save customers money and also to reduce waste for the environment.

Established in 2007, this locally owned and operated Cairns business aims to provide high standards of personalised customer service, reliability and quality of work. The team specialise in the repair and installation of split system air conditioning and ducted air conditioning systems. Tormey's Air and Ice installs, repairs and services most types of cooling systems, using leading air conditioning brands and quality workmanship.

Other great features include weekend service availability, which is not offered by all Cairns-based air conditioning installation companies and the company is a warranty agents for Mitsubishi Electric, Daikin and Haier air conditioning products. Tormey's Air and Ice also offer a 5 years workmanship warranty on their workmanship which is higher than most other air conditioning installation companies in the Cairns area. With all these great qualities, Tormey's Air and Ice is a great choice for Cairns customers who are looking for air conditioning installation companies.

The company however does not service rural areas, outside of Cairns and the Northern Beaches areas. Our review team also found that Tormey's Air and Ice have slower than average response times to customer email inquires and have limited amount of online customer reviews.
Tormey's Air and Ice also has a good online history of reviews from past customers, both on Google and True Local. The online customer testimonials reflect experiences of a high standard of service and workmanship performed by the Tormey's Air and Ice company. It is important to note that the company, which has been established for over 10 years, has a limited number of customer reviews in comparison to other air conditioning installation companies in the Cairns area

Established in 2007, this locally owned and operated Cairns business aims to provide high standards of personalised customer service, reliability and quality of work.

Price

Our Tormey’s Air and Ice review found this Cairns-based air conditioning installation company to offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average with standard market price, not the cheapest in the market, but definitely still reasonable and affordable.

When considering Tormey’s Air and Ice’s pricing, it’s important to note the air conditioning brands that the company is using are leading brands, of high quality. The company recommends and prefer to use Daikin and Mitsubishi Electric, because of their competitively priced products and that are considered one of the top brands of the industry in terms of quality and reliability.

Our Tormey’s Air and Ice review found that the company can offer price matching or discounts on multiple air conditioning unit purchases however this is considered on a case by case basis and only after an onsite appraisal. Generally, decisions regarding further discounts are made by director of Tormey’s Air and Ice.

The focus for Tormey’s Air and Ice is on providing the best pricing for installation and unit pricing from the outset. It’s actual pricing and cost effectiveness is also impressive for a smaller company, as its buying power is more limited than some of the other bigger Cairns-based air conditioning installation companies.

As part of our Tormey’s Air and Ice review, the cost effectiveness of the company was investigated, and then compared with our top 5 Cairns based air conditioning companies, seen in the graph below. Tormey’s Air and Ice was found to have an affordable and reasonable pricing range. Our review team gave them a rating of 3 out of 5 for overall cost effectiveness, which a high score for cost effectiveness and is comparable to 1 of our other Cairns-based air conditioning installation companies in our top 5, Cairns Cool.

Tormey's Air and Ice Review Cost Effectiveness Graph

Quotation system

Tormey’s Air and Ice can be contacted via phone, through an office number, via email or through their online contact form on their website, as seen in the image below.

Our Tormey’s Air and Ice review found this air conditioning installation Cairns-based company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with not a lot of price breakdown of costs. It is worth noting that our Tormey’s Air and Ice review found that this company offers a free onsite quote, and highlighted that they try to make their quotes are as cost effective as they can from the outset. This simplistic quoting may reflect a standard genuine costing that company prefers to offer.

As with most air conditioning installation companies in the Cairns area, our review team advises customers to follow up any email or online request to the company with a phone call to ensure that the request was received and to receive a response in a more timely manner.

Tormey’s Air and Ice like most Cairns-based-based installation companies, offer a free onsite quote, to customers in Cairns and the Northern Beaches areas. Tormey’s Air and Ice not service rural areas outside of the Cairns city area.

Tormey's Air and Ice Review Online Form
( Source: https://www.tormeys.com.au/contact)

Financing

Our Tormey’s Air and Ice review found that this company has no formal financing option, with customers required to pay the amount for the air conditioning product on acceptance of the company’s quote and then the remaining part of the account after installation.

Customer Service

Our Tormey’s Air and Ice review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review Tormey’s Air and Ice was awarded with a solid, average level of customer service. The Tormey Air team were found to be helpful, knowledgeable, and easy to understand and were also clear and genuine in their responses, even on initial inquiry phone calls. Team members were found to be knowledgeable, with great technical understanding of the air conditioning industry as well as very confident in their answers.

As with most smaller companies, staff members at Tormey’s Air and Ice generally perform do multiple roles, so as with the Tormey’s Air and Ice’s director who also performs quoting and customer service duties. This allows customers to speak with a knowledgeable team member from outset and generally lets customers deal the same person throughout the entire service.

During the review, our Tormey’s Air and Ice review team explored the customer service performance of many Cairns-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Tormey's Air and Ice Review Customer Service Graph

Our Tormey’s Air and Ice review rated this Cairns-based company lower than our top 5 Cairns-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, Tormey’s Air and Ice received 6.5 out of 10 for their customer service delivery by phone and 5 out of 10 for their response to customer inquiries by email.

Our Tormey’s Air and Ice review team found the company and its staff easy to deal with, knowledgeable, polite and professional. The company’s team were found to be clearly competent to answer customer questions, with their answers being easy to understand and clear. Team members explained the installation process from quoting until installation and payment, thoroughly even on an initial phone call. They all showed professionalism, patience and eagerness to help.

The graph below compares our top 5 Cairns-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the response time for a prepared quote to be sent. Our Tormey’s Air and Ice review found that the Cairns-based company had a fast response time to initial customer inquiries and the lower than average response score when emailing a prepared quote.

When responding to customer inquiries, a Tormey’s Air and Ice team member, responded generally only after 4 days, which is the slowest response rating category and similar to 1 of our top 5 air conditioning installation companies in the Cairns area. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days, similar to two of our top 5 companies in the Cairns area. These rates ranked Tormey’s Air and Ice as 1 of the slowest companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Cairns area.

Tormey's Air and Ice Review Response Times Graph

Our Tormey’s Air and Ice review gave this Cairns-based company an average score of 2.9 out 5 for its overall customer service performance; however this is a lower rating than all of our top 5 Cairns based air conditioning installation companies. This rating however is still a solid score, when compared against the rest of the Cairns-based air conditioning installation companies in the market.

The response times recorded by Tormey’s Air and Ice review team can be attributed to company structure, which is a smaller business structure and numerous business roles and duties are undertaken by one or two people. Therefore response times between companies who may have a whole office team devoted to dealing with to customer inquiries will definitely reflect different response scores. Tormey’s Air and Ice has shown itself however, even as a small company, to be solid and competitive, providing good customer service. Again, as with many of our other Cairns-based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a speedier response time or even entail an immediate response.

The Tormey’s Air and Ice company can offer volume discounts and advise customers of special promotions from manufacturers. The volume discounts are only on multiple units and the discount is minimal, possibly due to the buying power of a smaller company than a larger one. Tormey’s Air and Ice team members can advise customers of special manufactures promotion at time of purchase; however it is up to the customer to access the promotion themselves.

Our Tormey’s Air and Ice review investigated online customer ratings for this Cairns-based installation company, featuring testimonials and reviews on sites such as Google, Facebook and True Local. Tormey’s Air and Ice has a strong and competitive online rating from its customers online with an average rating of 4 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Tormey’s Air and Ice.

The customer testimonial presented below is from Tormey’s Air and Ice’s website, with the customer commenting on her positive experience with the company. The customer makes mention of the amazing level of customer service and installation service she received.

Tormey's Air and Ice Review Customer Testimonials 1
( Source: https://www.tormeys.com.au/reviews)

The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of Tormey’s Air and Ice staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and would choose to use the service again

Tormey's Air and Ice Review Customer Testimonials 2
( Source: https://www.google.com/search?ei=5MRNXMeGO4f7rQH30rTYDQ&q=tormeys+air+and+ice+reviews&oq=tormeys+air+and+ice+reviews&gs_l=psy-ab.3…1848387.1850498..1850737…0.0..1.293.2550.0j5j7……0….1..gws-wiz.uDTdEQc07qA#lrd=0x69786e3d5b5809c1:0x69453ad464f9bd25,1,,,)

Product range

Our Tormey’s Air and Ice review found that the company supply and install high quality and energy efficient systems from leading brands such as Panasonic, Mitsubishi Heavy Industries, Daikin and Fujitsu.
Tormey’s Air and Ice can supply and install leading Mitsubishi Heavy Industries or other brands of air conditioners into residential or commercial spaces. Tormey’s Air and Ice stand behind the brands they install as they consider them to be the best of the best air conditioners available in Australia.

Technical expertise and experience

Tormey’s Air and Ice technical team are all experienced, fully licensed and insured. The team is made up of qualified and experienced refrigeration and air conditioning mechanics. The company is also a warranty agent for Daikin, Mitsubishi Electric and Haier, which means that they are qualified and reputable to repair those brands of air conditioners for the manufacturers’ themselves.

Tormey’s Air and Ice offers a 5 years warranty on installation workmanship as well as the manufacturers 5 year warranty on the air conditioning product itself. When customers purchase an air conditioner from Tormey’s Air and Ice, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.

The number of years that the installation warranties covers for our top 5 Cairns-based air conditioning companies are presented below. Tormey’s Air and Ice ‘s installation warranty coverage is higher than all of the top 5 Cairns air conditioning installation companies warranties in terms of years of coverage. However our review team acknowledges that issues relating to installation generally arise soon after the installation.

Tormey's Air and Ice Warranty Guarentee Graph

In summary, our Tormey’s Air and Ice review found that the company is a solid option for customers in the Cairns area who are looking for air conditioning installation. Tormey’s Air and Ice is a smaller sized company with a lot to offer, with a 24 hour emergency breakdown repair service for commercial customers, repair over replace philosophy, a 5 year warranty terms on their labour and parts as well as being trusted warranty agents for Mitsubishi Electric, Daikin and Haier. Tormey’s Air and Ice is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced, qualified and have the necessary technical skills. Although Tormey’s Air and Ice does not service rural areas and have slower than average response times than other larger Cairns-based air conditioning installation companies, it’s many other great features are hard to pass.

The company also has consist ratings and customer reviews online, with our Tormey’s Air and Ice review finding them a great option for customers and rated them just outside the top 5 Cairns-based air conditioning installation companies.

Our Tormey’s Air and Ice review considered a comprehensive range of factors associated with making a air conditioning installation company successful. These factors were assessed and the results compared against other Cairns-based air conditioning installation companies. Our Tormey’s Air and Ice review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Cairns-based air conditioning installation companies.

Compare Air Con comparison table for Tormey's Air and Ice

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