Air Conditioning and Heating Centre Review

The Air Conditioning and Heating Centre installs and repairs air conditioning in the Canberra region. The air conditioning installation company based in Canberra, was established in 1981, and has 37 years of industry experience behind them. They were ranked by our The Air Conditioning and Heating Centre Review team amongst our top 5 recommended air conditioning installation companies in the region.

"Established in 1981, The Air Conditioning and Heating Centre is backed by 37 years of industry knowledge and experience."

Price

The air conditioning installation Canberra company, Air Conditioning and Heating Centre, offers competitive and generally cost-effective pricing for their products, usually in the medium range, as compared to our other companies in our recommended top five in the Canberra region.

As our Air Conditioning and Heating Centre review team found, they are open to price matching where the quotes are comparing the same model and type of air conditioning system. They are also open to providing volume discounts to their customers where more than one system is bought in the one purchase and will review these on a case by case basis, advising that they may be able to do it for a little cheaper where the multiple systems are to be installed at the one address.

Air Conditioning and Heating Centre review price effectiveness graph

The graph above represents the cost effectiveness of Air Conditioning and Heating Centre compared to our other top 5 air conditioning installation companies in Canberra. The Air Conditioning and Heating Centre have been rated by our The Air Conditioning and Heating Centre Review team with 4 out of 5, placing them in the medium range and in equal second place as compared to the other recommended companies in our top 5 in this region.

Quotation system

The Air Conditioning and Heating Centre provides free on-site quotes, with no extra fee charged to customers upfront. Where a floorplan is provided, the Canberra-based air conditioning installation company will provide a fully digital detailed quote to customers. As our Air Conditioning and Heating Centre Review team found they also provide quotes over the phone that are subject to change upon site inspection, however they are generally not responsive with communication via email.

The below image, taken from the company’s website, depicts their online quote inspection request that customers can use to request a quote from the Air Conditioning and Heating Centre.

Air Conditioning and Heating Centre review online website form
( Source: http://www.airandheat.com.au/ )

Financing

It was found by our Air Conditioning and Heating Centre review team that this company do not provide financing options to their customers, preferring for customers to pay a 50% deposit to purchase and secure their services, with the rest paid upon completion of the installation project.

As our Air Conditioning and Heating Centre review also noted, it is worth customers discussing payment options with the Canberra-based air conditioning installation company as they may occasionally give customers a bit more time to pay off the balance owing, allowing customers to pay off their purchase within 3 payments.

Customer Service

Through our Air Conditioning and Heating Centre review it was found that the staff at the air conditioning installation Canberra company are generally polite and helpful over the phone, asking questions to clarify the customer’s specific requirements, eager to help and able to provide a quote straight away when asked. They are generally easy to talk to and keen to answer customers’ questions to ensure they understand the details about the air conditioning system installation.

Customers are answered by a technician at their first point of phone contact with the Canberra-based air conditioning installation company, with the staff eager to assist customers with the specifics of their purchasing decision. Our The Air Conditioning and Heating Centre Review rated the company with a 7 out of 10 for customer satisfaction experience via the phone and with a 6 out of 10 for customer satisfaction experienced via email.

Air Conditioning and Heating Centre review customer service scores

The graph below taken from our Compare Air Conditioning Canberra comparison page represents these ratings as compared to our other chosen companies in the top 5 air conditioning installation companies in Canberra. It shows The Air Conditioning and Heating Centre ranked in 4th place with their 6 out of 10 rating for customer satisfaction experienced via email and ranked in equal second place with their rating of 7 out of 10 for customer satisfaction experienced over the phone.

As our The Air Conditioning and Heating Centre Review discovered, it is recommended to call this company with enquiries as they are generally not responsive via email.

The graph below sets out the response rates of our top 5 companies to an online request for a quote. This company generally takes over 4 days to acknowledge an online request for a quote, and generally provides their customers with a quote within the same time period.

Air Conditioning and Heating Centre review response times graph

The Canberra-based air conditioning installation company installs and repairs air conditioning systems in Canberra and surrounding areas. They do service rural areas, with a fee charged to the customer for their travel time.

The Air Conditioning and Heating Centre operate from Monday to Friday between 8.30 am to 5pm and are closed on weekends.

Our The Air Conditioning and Heating Centre Review noted that they received high rated rankings of 4 out of 5 and 5 out of 5 across a handful of reviews on business review sites.

The image below depicts one of the many favourable customers testimonials found on the company’s website.

Our air conditioning installation Canberra overall customer service rating
( Source: http://www.airandheat.com.au/ )

As our comparison table below shows, the air conditioning installation Canberra company were rated in our Compare Air Conditioning review with a generally slow response time and with a 3.2 out of 5 for overall customer satisfaction, placing them in 4th position for this category across our top 5 recommended companies in the Canberra region.

Our Air Conditioning and Heating Centre review response and customer service

Product range

The Air Conditioning and Heating Centre installs many premium brands, and they endorse Daikin and Mistubishi Electric as their 2 top recommended brands. As found through our The Air Conditioning and Heating Centre Review they also support and recommend other brands as well such as ActronAir, Brivis and Panasonic.

The picture below taken from The Air Conditioning and Heating Centre website lists the Canberra-based air conditioning installation company’s two top leading and recommended brands, Daikin and Mitsubishi Electric.

( Source: http://www.airandheat.com.au/ )

Technical expertise and experience

The Air Conditioning and Heating Centre have 37 years of industry experience, having been established in 1981. The Canberra-based air conditioning installation company installs and repairs air conditioning systems in both commercial and residential properties, including apartments. They provide and install split, reverse, inverter and multi systems, ducted heating and ducted heating and cooling systems, as well as evaporative and hydronic boiler systems. They do not have steam boiler systems on offer to customers.

The Air Conditioning and Heating Centre also have the ARC tick of approval, an industry standard, giving them a license to handle refrigerants.

Their products come with a 5-year manufacturer warrantee and a 12-month installation warranty, which is generally common across our top 5 air conditioning installation companies in Canberra.

As noted in our The Air Conditioning and Heating Centre Review, the company assists customers to access manufacturer deals and cash backs by providing them with the necessary information such as serial numbers and fully paid invoices so that they organise the deals themselves direct with the manufacturers. They can sometimes provide deals on Panasonic systems.

Air Conditioning and Heating Centre review cash backs
( Source: http://www.airandheat.com.au/ )

The above image is taken from The Air Conditioning and Heating Centre website depicting one of their staff members at work in the office.

Established in 1981, The Air Conditioning and Heating Centre is backed by 37 years of industry knowledge and experience. Their staff are friendly and eager to help customers and they support a number of brands across the air conditioning installation industry.

Our Compare Air Conditioning rating, as shown below, rates them with 3.5 out of 5 stars for overall customer satisfaction, ranking them in equal second place across our top 5 air conditioning installation companies in the Canberra area.

Air Conditioning and Heating Centre review star rating

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