Price
Our Air Turners review found this Canberra-based air conditioning installation company to offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average or lower than the standard market pricing.
When considering Air Turners pricing, it’s important to note the brand the company is using leading brands of a high quality. The company recommends and prefer to use quality brands, with their quotes reflecting a genuine and honest pricing style.
Our Air Turners review found that the company does not offer price matching or discounts for purchasing multiple units and nor does the company have a formal financing option. With price matching and volume discounts, Air Turners believe they are already providing products and services at their best price points and are unable to offer further discounts. Air Turners however do offer to install any brand or make of air conditioner that the customer has purchased elsewhere, allowing customers to purchase air conditioning products at their preferred price. As there is no formal financing plan, all customer accounts needs to be finalised on the day that the work is conducted.
Even though Air Turners does not have the most flexible pricing options, it appears that the company focuses on providing a high standard of installation workmanship and unit pricing, by offering their best pricing available from outset. It’s actual pricing and cost effectiveness is also impressive for a smaller company, as its buying power is more limited than some of the other bigger Canberra-based air conditioning installation companies.
As part of our Air Turners review, the cost effectiveness of the company was investigated, and then compared with our top 5 Canberra based air conditioning companies, seen in the graph below. Air Turners was found to have a great and affordable pricing range. Our review team gave them a top rating of 5 out of 5 for overall cost effectiveness, which is comparable to 2 of our other Canberra-based air conditioning installation companies in our top 5.
Quotation system
Air Turners can be contacted via phone, through an office number or through their online contact form on their website, as seen partly in the image below. The online contact form can be used to request a quote or to book a service. The form is simplistic and easy to use, with space to upload house plans.
( Source: http://www.airturners.com.au/contact-us/)
Our Air Turners review found this Canberra-based air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a detailed quote. The quotes are generally simplistic in nature and pricing is based on a standard back to back installation. A standard back to back installation is where the external and internal units are fitted to the same wall of the house. It is worth noting that our Air Turners review found that this company offers a free onsite quote, and highlighted that they try to make their quotes are as cost effective as they can from the outset.
Air Turners like most Canberra-based-based installation companies, offer a free onsite quote, to customers in the Canberra metropolitan area. Air Turners does not service rural areas outside of Canberra city area.
Financing
Our Air Turners review found that this company has no formal financing option for their customers. Accounts need to be paid for up front by customers on the day of the service or installation; this is similar practise of some of the other Canberra-based air conditioning companies.
Customer Service
Our Air Turners review team investigated and assessed the company on its customer service, looking at number of factors which impact on the level of customer service delivered. On completion of our review Air Turners was awarded with a solid, average level of customer service. The Air Turners team were found to be helpful, knowledgeable and also clear and honest in their responses, even on initial inquiry phone calls. Staff were found to be knowledgeable, with great technical understanding of the air conditioning industry as well as very confident in their answers.
During the review, our Air Turners review team explored the customer service performance of many Canberra-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.
Our Air Turners review rated this Canberra-based company comparable to our top 5 Canberra-based air conditioning installation companies in the customer service by phone category. In customer service by phone, Air Turners received 7 out of 10 for their customer service delivery, which is comparable to 4 of the top 5 air conditioning installation companies in the Canberra area.
For the customer service by email, the Air Turners review team rated the company’s customer service 5 out of 10 for their response to customer inquiries by email. This rating is comparable to 1 of the top 5 air conditioning installation companies in the Canberra area and scores the company lower in this category than the other 4 companies in the top 5.
Our Air Turners review team found the company and its staff easy to deal with, as well as knowledgeable, polite and friendly. The staff seemed competent and confident to answer questions, with their answers being easy to understand and clear. This Canberra-based air conditioning installation company appears certain of their own knowledge and skills and this confidence is reflected in their customer service to their customers.
The graph below compares our top 5 Canberra-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the response time for a prepared quote to be sent. Our Air Turners review found that the Canberra-based company had a fast response time to initial customer inquiries and a slower than average response time when emailing a prepared quote.
With email customer inquiries, our Air Turners review team received responses generally within 6 hours, which is a fast response rate and faster than all of our top 5 air conditioning installation companies in the Canberra area. Their response rate in providing customers with a prepared quote, however was slower, with a response generally received only after 4 days, which was similar to 2 of the top 5 air conditioning installation companies in Canberra. These rates ranked Air Turners as one of the average companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Canberra area.
Our Air Turners review gave this Canberra-based company an above average score of 3.25 out 5 for its overall customer service performance; however this is a lower rating than 3 of our top 5 Canberra-based air conditioning installation companies and comparable to 2 of the top 5. This rating however is solid and competitive score, when compared against the rest of the Canberra-based air conditioning installation companies in the market.
The response time recorded by Air Turners review team can be attributed to company structure, where as in the case of Air Turners, it has a much smaller business structure and numerous business roles and duties are undertaken by one or two people. Therefore response times between companies who may have a whole office team devoted to dealing with to customer inquiries will definitely reflect different response scores. Air Turners has shown itself however, even as a small company operation, to be solid and competitive, providing good customer service. Again, as with many of our other Canberra-based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a speedier response time.
The Air Turners company offers special cash back promotions and deals, which are advertised on their website. Air Turners team members can advise customers of special manufactures promotion at time of purchase; however it is up to the customer to access the promotion themselves.
Our Air Turners review investigated online customer ratings for this Canberra-based installation company, featuring testimonials and reviews on sites such as Google, Facebook and Service Seeking. Air Turners has a strong and competitive online rating from its customers online with an amazing rating of 4.6 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Air Turners.
The following customer testimonial, as in the image below is from the Air Turners website. Here the customer commends the company on their customer service and states his ongoing loyalty to the company.
( Source: http://www.airturners.com.au/ )
The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of Air Turners and their staff. The customer in the review below is clearly impressed by their service received and is happy to recommend the company to others, scoring the company 5 out of 5 stars.
( Source: https://www.google.com/search?q=air+turners+reveiw&oq=air+turners+reveiw )
Product range
Air Turners only use trusted and leading air conditioning brands, as in the image from their website below. They install, repair and maintain a wide range of air conditioning systems including reverse cycle wall-split systems, reverse cycle ducted systems, residential commercial gas heating and evaporative systems. Air Turners highly recommend Fujitsu products for their Canberra customers based on its price and quality.
Air Turners can install any brands of air conditioners into residential or commercial spaces, so customers are able to bring an air conditioning product from another supplier and they will install the product for the customer.
( Source: http://www.airturners.com.au/air-con-brands-canberra/ )
Technical expertise and experience
The Air Turners technical team are certified and licence, displaying their ARC licence on their website. The company also presents on its website the following services and reasons to choose the company, as in the image below.
( Source: http://www.airturners.com.au/air-conditioning-installation-canberra/ )
The number of years that the installation warranties covers for our top 5 Canberra-based air conditioning companies are presented below. Air Turners offers a 1 year warranty on installation workmanship, which is similar to other Canberra-based air conditioning installation companies. However, Air Turners review staff note that problems related with installation workmanship will generally occur within the 1 year timeframe and usually immediately after the first use.
Air Turners offer the standard 5 year manufacturer’s warranty on issues relating to the air conditioner itself.
In summary, our Air Turners review found that the company is a solid option for customers in the Canberra area who are looking for air conditioning installation. Air Turners is a smaller sized company with a lot to offer, with affordable pricing, weekend availability and the ability to install and service any air conditioning brand. Although Air Turners is not as flexible in its pricing as other larger Canberra based air conditioning installation companies, it’s still a great option for Canberra customers.
The company also has consist ratings and customer reviews online, with our Air Turners review finding them a great option for customers and rated them just outside the top 5 Canberra based air conditioning installation companies.
Our Air Turners review considered a comprehensive range of factors associated with a successful air conditioning installation company. These factors were assessed and the results compared against other Canberra-based air conditioning installation companies. Our Air Turners review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Canberra-based air conditioning installation companies.
