Capital Air is an air conditioning installation company in Canberra, offering a range of heating and cooling systems for both commercial and residential customers. The Capital Air team performs installations of a variety of air conditioning types as well as performs maintenance and repairs on all types of air conditioning brands. Our Capital Air review team rated the company 3.5 out of 5 stars, which is a solid and strong rating and places Capital Air just outside of the top 5 air conditioning installation companies in Canberra.
Capital Air has three different customer service locations, with one in Canberra, another in Melbourne and a third in Eurobodalla. The Capital Air service location in Canberra is a smaller sized business operation, which has been operating in the industry for over 20 years. As with smaller companies, staff members generally perform multiple roles, so at Capital Air its director also performs installations and customer service duties. This allows customers to speak with a knowledgeable team member from outset and generally lets customers deal the same person throughout the entire service.
Capital Air installs repairs and services leading air conditioning brands such as Daikin and Mitsubishi Electric and offers its customers quality workmanship. Capital Air prides itself on being one of the largest residential air conditioning installation and repair companies in the ACT, which offers good old fashioned customer service. Capital Air aims to communicate with their customers at high level, keeping the customer informed of what’s going on throughout the entire process. They also offer an on time promise, where the Capital Air team member will to be on time for an appointment or they will deduct $50 from the customers invoice. The company provides their customers with an “On the way” alert where the technician will text or call the customer when he’s half an hour away.
Capital Air also prides itself on offering upfront pricing, with customers made aware of the costs throughout the entire process of repairing, servicing or replacing the air conditioning system. All work is priced and agreed on by the Capital Air team member and the customer before commencement of the service. They also offer a work guarantee, where if the repaired part of the air conditioning system fails, Capital Air will repair it again free of charge. The company also offers its customers a free service pack where customers can record their service records in. Our Capital Air review team also found the company offers services and installation to customers in rural areas surrounding Canberra, however this generally incurs additional costs. With these amazing qualities and features, Capital Air is a great choice for Canberra customers who are looking for air conditioning installation companies.
Capital Air however does not offer weekend availability, nor do they have flexible pricing options such as price matching and discounts for multiple purchases. They also were found by our review team to have slower than average response times to customer inquiries and request for quotes by email.
Our Capital Air review team found that the company has a great online history of reviews from past customers, both on Google and Facebook. The online customer testimonials reflect experiences of a high standard of service and workmanship performed by the Capital Air company.
Our Capital Air review found this Canberra-based air conditioning installation company to offer comparative to standard market pricing on their services they provide. Their pricing rates on installation of air conditioning units are generally on average with standard market pricing, but definitely are still reasonable and affordable.
When considering Capital Air pricing, it’s important to note the brand the company is using leading brands of a high quality. The company recommends and prefer to use Mitsubishi Electric and Daikin as they are considered one of the top brands of the industry in terms of quality and reliability.
Our Capital Air review found that the company does not offer price matching nor does the company have a formal financing option. With price matching, Capital Air staff believes that competitors’ cheaper quotes may be indicative of a poorer quality of labour or service and therefore cannot be matched with the service provided by Capital Air. As there is no formal financing plan, all customer accounts needs to be finalised on the day of service via credit card.
Even though Capital Air does not have the most flexible pricing options, the focus for the company appears to be on offering customers the best prices on installation and units from the outset. It’s actual pricing and cost effectiveness is also impressive for a smaller company, as its buying power is limited in comparison to some of the other bigger Canberra-based air conditioning installation companies.
As part of our Capital Air review, the cost effectiveness of the company was investigated, and then compared with our top 5 Canberra-based air conditioning companies, seen in the graph below. Capital Air was found to have an average and comparable pricing range. Our review team gave them a rating of 3 out of 5 for overall cost effectiveness, which a high score for cost effectiveness and is comparable with some of our other Canberra-based air conditioning installation companies in our top 5.
Capital Air can be contacted via phone through an office number, email address or through their online contact forms on their website.
Our Capital Air review found this air conditioning installation Canberra-based company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, however concise with all necessary information. It is worth noting that our Capital Air review found that this company only offers a free onsite quote for new air conditioning systems and not for other services.
The Capital Air website has two online forms. The first is an online service booking form, which can be accessed from every page on the website via the book online tab as seen in the image below. Customers can use the form to request a quote or book a service such as onsite quote, repair or maintenance service.
Capital Air also offers a service guarantee, which is also advertised on the online form, which customers who are not 100% happy with the service they receive they can receive a refund of the service fee. Once customer fills out the booking form they receive a response email informing the price for our call out fee and the time required to complete the service. The company will then phone customers to confirm the appointment time and date and costs.
The second online from is a simple contact form, as seen in the image from the website below, where customers can ask for Capital Air to call or email them back regarding their query.
Our Capital Air review found that this company has no formal financing option, with the full amount needing to be paid on the day of service via credit card. This is similar practise of some of the other Canberra-based air conditioning companies.
Our Capital Air review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. At the completion of the review Capital Air was awarded with a solid, average level of customer service. The Capital Air team were found to be helpful and easy to understand and also clear and genuine in their responses. The Capital Air staff were found to have good level of technical knowledge and understanding by our review team.
During the review, our Capital Air review team explored the customer service performance of many Canberra-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.
Our Capital Air review rated this Canberra-based company lower than our top 5 Canberra-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, Capital Air received 6 out of 10 for their customer service delivery by phone and 8 out of 10 for their response to customer inquiries by email.
Our Capital Air review team found the company and its staff easy to deal with and patient and polite. The staff members were competent to answer questions and provided easy to understand answers.
The graph below compares our top 5 Canberra-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the response time for a prepared quote to be sent. Capital Air review found that the Canberra-based company had a slow response time to initial customer inquiries and when emailing a prepared quote.
When responding to customer inquiries, a Capital Air staff member, responded generally within 2 to 4 days, which is a slow response rate and similar to one of the top 5 Canberra-based air conditioning installation companies, Fully AC, however the response times were faster than AC&H Centre.
Their response rate in providing customers with a prepared quote was again slow, with a response generally received between 2 to 4 days, again similar to one of the top 5 Canberra-based air conditioning installation companies, Delta and faster than two of the other top 5 companies, Fully AC and AC&H Centre. These rates ranked Capital Air as one of the average companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Canberra area.
Our Capital Air review gave this Canberra-based company an above average score of 3.5 out 5 for its overall customer service performance; being a higher rating than two of our top 5 Canberra-based air conditioning installation companies. This rating is solid and competitive score, when compared against the rest of the Canberra-based air conditioning installation companies in the market.
The response time recorded by Capital Air has shown itself however, even as a small company, to be solid and competitive, providing good customer service. Again, as with many of our other Canberra-based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a speedier response time or even entail an immediate response.
The Capital Air team can offer volume discounts to customers who purchase more than one unit in a single purchase. The volume discounts are only on multiple units and the discount is minimal, possibly due to the buying power of a smaller company than a larger one. Capital Air also advertises special manufacturers’ promotions and deals with customers being advised of special manufactures promotions at time of purchase; however it is up to the customer to access the promotion themselves.
Our Capital Air review investigated online customer ratings for this Canberra-based installation company, featuring testimonials and reviews on sites such as Google and Facebook. Capital Air has a strong and competitive online rating from its customers online with an average rating of 4.25 out of 5.
The customer testimonial below is from the Capital Air website where the customer commended staff members on their customer service and technical skills.
The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of Cool Control staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and would choose to use the service again.
Capital Air only use trusted and leading air conditioning brands, as in the image from their website below. They install, repair and maintain a wide range of air conditioning systems including reverse cycle wall-split systems, reverse cycle ducted systems, residential commercial gas heating and evaporative systems. Capital Air highly recommend Daikin and Mitsubishi Electric products to their Canberra customers based on their get price and quality.
Capital Air can service, maintain or repair any brands of air conditioners in residential or commercial spaces, as seen in the image below of all the brands that they work with.
Capital Air is proud of its team of staff with all being fully qualified and certified. All staff are screened, with a likable positive can do attitude, which was found by our review team to be true on most occasions. Capital Air staff members are required to have a minimum of 7 years experience, a police check, great communication skills, honesty and cleanliness.
Capital Air is fully insured and certified company, proudly displaying the ARC tick on their website, as in the image below.
Capital Air offers a 1 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Capital Air, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.
The number of years that the installation warranties covers for our top 5 Canberra-based air conditioning companies are presented below. Capital Air‘s installation warranty coverage is comparable to 4 of the top 5 Canberra air conditioning installation companies warranties in terms of years of coverage. Although Capital Air’s warranty length is the low in terms of the years of coverage for installation workmanship, however our review team acknowledges that issues relating to installation generally arise soon after the installation.
In summary, our Capital Air review found that the company is a solid option for customers in the Canberra area who are looking for air conditioning installation. Capital Air is a smaller sized company with a lot to offer, with upfront pricing, servicing of rural areas and many different service guarantees for their customers. Capital Air is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Capital Air is not as flexible in its pricing as other larger Canberra-based air conditioning installation companies, it’s many other great features are hard to pass.
The company also has consist ratings and customer reviews online, with our Capital Air review finding them a great option for customers and rated them just outside the top 5 Canberra-based air conditioning installation companies.
Our Capital Air review investigated a wide range of factors associated successful air conditioning installation companies and these factors were assessed and the results compared against other Canberra-based air conditioning installation companies. Our Capital Air review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Canberra-based air conditioning installation companies.