Delta Air Conditioning and Heating Review

Delta Air Conditioning and Heating are an air conditioning installation company that operates in the Canberra area. They were established in 1972 and are backed by 46 years of industry experience, making them the longest running air conditioning installation Canberra based company of our top 5 recommended choices in this region.

“Delta Air Conditioning and Heating are the longest running of our top 5 recommended companies in the Canberra area, with 46 years of experience and operating since 1972”

Price

Our Delta Air Conditioning and Heating Review noted that the Canberra-based air conditioning installation company’s prices tend towards the higher end in comparison to our other top 5 recommended companies in the region.

They are open and willing to price matching on a case by case basis, depending on the particular job and also depending on who they are quoting against and if it is a good and reputable quote. The air conditioning installation company in Canberra also generally offer volume discounts, offering a better price for unit when multiple units are purchased at once.

Our Delta Air Conditioning and Heating Review also found that they require a 20% deposit from customers wishing to proceed with an air conditioning installation with them.

Delta Air Conditioning and Heating Review cost effectiveness graph

The above graph, taken from our Compare Air Conditioning Canberra page depicts the air conditioning installation Canberra company’s ranking in cost effectiveness. Delta Air Conditioning and Heating are rated with a 3 out of 5 for overall cost effectiveness, ranking them in 5th place for this category as compared to our chosen companies in our top 5 recommended companies in the Canberra region. They were still rated relatively strong in this regard when compared against the rest of the Canberra installation market.

Quotation system

The Canberra-based air conditioning installation company, Delta Air Conditioning and Heating, provide free on-site quotes. As our Delta Air Conditioning and Heating Review team found they can provide digital detailed quotes where a floorplan is provided as well as simple approximate quotes over the phone, both subject to change upon site inspection. In regards to their digital quotes, our Delta Air Conditioning and Heating Review team significantly noted that the Canberra-based air conditioning installation company generally prefer to give customers a detailed digital quote based specifically on their site inspection, where they actively analyse the dimensions of the property on Google maps to ensure they assess the best positioning for outdoor units. While this has its positives, it can also make it challenging for customers to get an approximate cost estimation over the phone prior to the technicians inspecting the property site.

Delta Air Conditioning and Heating Review online form
( Source: http://www.delta-air.com.au/ )

Financing

The Canberra-based air conditioning installation company, Delta Air Conditioning and Heating, do not provide financing options to its customers. Through our Delta Air Conditioning and Heating Review it was found that they require a 20% deposit upfront from customers, with the requirement to pay in full upon completion of the system installation.

Customer Service

Our Delta Air Conditioning and Heating Review team found the staff at the air conditioning installation Canberra-based company to be generally polite and helpful with answering customer’s questions. It was found that their preference in providing detailed quotes specifically based on site inspections made it difficult to get an idea over the phone regarding the recommended brands they would suggest for an installation as well as approximate pricing. Our Delta Air Conditioning and Heating Review team specifically noted that technicians and staff are very much reluctant to provide quotes without first inspecting the property.

Customers generally speak with Stuart, a technician, at their first point of call contact who is polite with customers and helpful with answering questions.

In regards to requesting quotes via email, our team noted that the technician replied asking for the specific address so he could check on google maps for the best placement of the outdoor units, giving a broad estimate only at this point, including no brand specifications in the quotation estimate. The staff were open to clarifying further questions, suggesting to send follow up questions through the website email where they are happy to call back or set an appointment time to meet in person to discuss.

Our Delta Air Conditioning and Heating Review team rated the air conditioning installation Canberra-based company with a 7 out of 10 for customer experience via the phone, and with and 5 out of 10 for customer experience via email.

Delta Air Conditioning Review customer service rating

These ratings are represented in the graph above, taken from our Canberra comparison page, comparing our top 5 air conditioning installation companies. Delta Air Conditioning and Heating ratings are depicted here, showing the company ranked in equal second place for customer experience over the phone, and in last place for customer experience via email.

Delta Air Conditioning and Heating were also rated through our Delta Air Conditioning and Heating Review on the time taken to respond to customer enquiries. It was noted that they took 11 hours to respond to an initial customer online enquiry and that they can sometimes take over 4 days to acknowledge receipt of and respond to online quotation requests.

The graph below from our Canberra comparison page depicts these findings where Delta Air Conditioning and Heating generally take between 6 to 24 hours to acknowledge an online request, but can take 2 – 4 days to actually provide a quote following an online request for quote.

Delta Air Conditioning Review response times

This air conditioning installation Canberra company services Canberra and surrounding areas, including Braidwood, and does not service rural areas. They are open on weekdays between the hours of 8.30am to 5pm and are closed on weekends.

Our Delta Air Conditioning and Heating Review team found they are rated with high scores of 5 out of 5 on Google reviews across a couple of reviews.

The image below is taken from the Delta Air Conditioning and Heating website showing a very positive customer testimonial, one of the many favourable testimonials found on their website.

Delta Air Conditioning Review overall scores for customer service
( Source: http://www.delta-air.com.au/ )

Our Compare Air Conditioning Delta Air Conditioning and Heating Review rated the company with medium response time to customer enquiries and with a 3 out of 5 for overall customer satisfaction, ranking them in fifth place for this customer service category across our top 5 recommended air conditioning installation companies in the Canberra region.

Air conditioning installation Canberra overall ratings

Product range

The Canberra-based air conditioning installation company, Delta Air Conditioning and Heating, recommends Daikin systems as their top brand, preferring to install this brand compared to others. As our Delta Air Conditioning and Heating Review team noted they also support other brands including Braemer, LG and Sealy International and are able to install these brands as well.

Our Delta Air Conditioning Review brands installed
( Source: http://www.delta-air.com.au/ )

Technical expertise and experience

Delta Air Conditioning and Heating, established in 1972, are backed by 46 years of experience and knowledge. They install and repair air conditioning installation systems in commercial and residential properties, including apartments. Their systems include split, reverse, inverter and multi-systems, ducted heating and ducted heating and cooling systems, and also evaporative systems. The Canberra-based air conditioning installation company also have the ARC tick of approval, giving them a license to handle refrigerants, a standard across this industry.

As noted by our Delta Air Conditioning and Heating Review team, their products come with a 5-year manufacturer warranty and a 1-year installation warranty, which is on par with most other companies in our top 5 recommended Canberra based air conditioning installation companies.

Delta Air Conditioning and Heating help customers access deals and cash backs from manufacturers when they are available such as Braemer. They advise that LG sometimes have cash back promotions available to customers as well.

The below image is taken from the Delta Air Conditioning and Heating website showing their offices and showrooms where customers can view the different types of systems they supply.

Delta Air Conditioning Review showroom from website
( Source: http://www.delta-air.com.au/ )

In summary, Delta Air Conditioning and Heating are the longest running of our top 5 recommended companies in the Canberra area, with 46 years of experience and operating since 1972.

Our Compare Air Conditioning rating, shown below in an image taken from our Canberra comparison page, rates this company with 4 out of 5 stars, placing them in equal second place in comparison to other air conditioning installation companies in our top 5 recommended companies in the Canberra region.

Delta Air Conditioning Review star rating