Ideal Air Conditioning Review

Ideal Air Conditioning Service is a large, specialist air conditioning company, with a service location in Canberra as well as in Sydney, Brisbane, Melbourne, and Adelaide. This company offers several heating and cooling solutions for both residential and commercial customers, with installation, servicing, and repair services. Their specialty is service and repair. Ideal Air Conditioning Service was rated highly by the Compare Air Conditioning review team in several the review categories and the company was awarded with a position within the top 5 air conditioning installation companies in Canberra.

Established in 2004, the Compare Air Conditioning review team found that their team possess high levels of technical knowledge and experience in the air conditioning industry.

Our Ideal Air Conditioning Service review also found this Canberra-based company offers impressive services and features, such as competitive pricing, weekend service availability, large service area, easy to navigate and informative website, great customer service and impressive service guarantees.

Ideal Air Conditioning Service website there are some good reasons why customers should choose their services. They offer a 24 hour on time promise, upfront pricing on their servicing and 100% warranty guarantee. These service guarantees are one of the reasons that Ideal Air Conditioning Service stands out from the other Canberra-based air conditioning installation companies.

During the Ideal Air Conditioning Service review, the Compare Air Conditioning team found that there was a small volume of online customer testimonials. For larger companies with multiple service locations, it would be expected to see a higher volume of testimonials. The customer testimonials that were found, reflected solid and positive customer experiences.

The Ideal Air Conditioning Service team place emphasis on providing reliable service, professional standards, and excellent customer service.

Price

Our Ideal Air Conditioning Service review found that the Canberra-based air conditioning installation and service company offers competitive pricing on their installations and repairs. Their rates generally fell within the average mid-range pricing when compared with the other top 5 air conditioning installation Canberra companies.

Pricing is dependent on the air conditioning product itself and the complexity of the installation and our review team always recommends potential customers to book a free onsite quote as to receive a more exact quote, based on individual installation requirements of the residence or commercial property.

As a Daikin Specialist Dealer, the quotes that were received from Ideal Air Conditioning Service were for Daikin air conditioning products. Daikin is one of the leading and quality brands in Australia, however generally come with a higher price tag than other brands. However, if budget is a concern the company can install all major brands of air conditioners and the friendly team at Ideal Air Conditioning Service can look at different options for their customers.

The graph below shows the cost effectiveness ratings for the top 5 air conditioning installation Canberra companies. Ideal Air Conditioning Service was awarded with a great score of 3.5 out of 5 for their cost effectiveness. The company was found to have cost effective pricing which was similar to other top 5 Canberra-based air conditioning installation companies, as seen in the graph below.

Ideal Air Conditioning review price graph

 

The team at Ideal Air Conditioning Service are open to further price flexibility through further discounts like price matching of competitors’ quotes and volume discounts. However, the company tries to give its best price from the outset and offers a range of brands to suit all budgets. Further discounting is considered on an individual basis and at the discretion of the Ideal Air Conditioning Service management.

Quotation system

Customers can request a quote from Ideal Air Conditioning Service via phone, by email or by using one of their online forms. Our Ideal Air Conditioning Service review team found the company can provide basic quotes over the phone or via email. For a more detailed quote on the supply and installation of a new heating or cooling system, the team prefers to conduct a free onsite quote appraisal first.

When contacting the Ideal Air Conditioning team via phone, the phone number is a central number for all branches across Australia. After phoning customers are required to select the area they are calling from, to be directed to the right Ideal Air Conditioning Service location.

The Ideal Air Conditioning Service review team found that the quotation process with the company to be easy and straightforward, with team members friendly and helpful as well as happy to assist with customer questions. It is important to note, that quotes are subject to change, based on a free onsite assessment of the customer’s home or business, which is standard practise for most Canberra-based air installation companies.

Ideal Air Conditioning Service also offer a “Request an Appointment” form for potential customers who may require servicing or wish to receive a call back for further customer service. The form is quick and easy to fill out and can be seen in the image below.

Ideal Air Conditioning review online form
( Source: https://www.idealairconditioningservice.com.au/pricing.html )

 

For quotes, Ideal Air Conditioning Service has another online form, as in the image below. The form is slightly more comprehensive than the Request an Appointment Form, however still an easy way for customer to contact the company to request a quote or service.

Ideal Air Conditioning review online form
( Source: https://www.idealairconditioningservice.com.au/book-online.html )

 

The Compare Air Conditioning team recommends customers should follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response from the company more quickly.

Financing

Our Ideal Air Conditioning Service review found that this Canberra-based air conditioning installation company does not offer financing for their customers. Payment for services are required on the day of service, with customers receiving a detailed receipt with the work performed. Payment is accepted via EFT, cash and Visa or Mastercard.

Customer Service

As part of the comprehensive review system, companies are contacted on several occasions to assess their customer service standards. Throughout our Ideal Air Conditioning Service review, the Canberra-based air conditioning installation company was very prompt in their responses to customer enquiries by phone and medium email response times, generally acknowledging receipt of an enquiry within 6 – 24 hours and responding enquires within a 24-48 hour timeframe.

Our review team were able to immediately speak with employees over the phone that came across as friendly and extremely knowledgeable. The Canberra-based air conditioning installation company were able to provide explanation of the installation process and provide basic quotes over the phone. Furthermore, our Ideal Air Conditioning Service review of the company’s website found they offered a central telephone number, online enquiry forms and email addresses that allow customers to request a quote, book a service or submit any enquires.

The Ideal Air Conditioning Service is a larger multi-service location company, with a general company website for all their service locations, which is informative and easy to navigate. The company offers services in Melbourne, Sydney, Canberra, Sydney, Canberra, Perth, Brisbane, and Adelaide.

Customer service standards and performance was another review category investigated by our Ideal Air Conditioning Service review team. The review team looked at each individual air conditioning installation company in the Canberra area, focussing on the level of customer service provided by email and phone. The customer service results of the top 5 Canberra- based air conditioning companies, including Ideal Air Conditioning Service are displayed in the graph below.

Our Ideal Air Conditioning Service review rated this Canberra-based company with high scores in both modes of communication. For customer service by phone Ideal Air Conditioning Service was given 8 out of 10 and 8 out of 10 for their response to customer email inquiries.  With these rankings, Ideal Air Conditioning Service was awarded with the highest rating for customer service via phone and shared the position with one other top 5 company.

Ideal Air Conditioning review customer service

 

Email response time speeds were also investigated by the Compare Air Conditioning review team, who looked at the response rates of the company when replying to customers via email in two different categories. In the first category, the review team recorded how long it generally took to respond to a customer’s initial email request, and in the second category, how long it normally takes to for a prepared quote to be emailed back.

The overall average response rates generated by our top 5 Canberra companies when replying to initial email requests and quote enquiries are ranked below. The graph indicates that Ideal Air Conditioning Service generally responded to initial email requests and provide a basic quote within 24-48 hours. This placed the company well in terms of responsiveness when compared to other companies in the Canberra installation market, receiving a general overall medium speed rating for their responses by email.

Ideal Air Conditioning review response times

 

One impressive feature of Ideal Air Conditioning Service is their service guarantees, with an on time promise and upfront pricing relation to their service work. These guarantees can be seen in the image below from their website.

Ideal Air Conditioning promises

 

Our review team awarded Ideal Air Conditioning Service a solid 4 out of 5 for their general overall customer service, which is comparable to some of the other top 5 Canberra-based air conditioning companies.

Our review team was able to find some reviews for Ideal Air Conditioning Service, with customers rating their experience and customer service satisfaction highly, with Google reviews having an average of 4.6 out of 5 stars, which is a solid score in comparison with our other top 5 Canberra-based air conditioning installation companies.

Below is a customer testimonial from the Ideal Air Conditioning Service Facebook page. The customer highlights the ease of his experience with the company and the great level of customer service he received.

Ideal Air Conditioning review overall customer feedback rating
( Source: https://www.facebook.com/IdealAirConditioningService/reviews/?ref=page_internal )

Product range

Ideal Air Conditioning Service review found that this Canberra-based air conditioning installation company is able to install and service all major makes and models including Fujitsu, Mitsubishi Electric, Mitsubishi Heavy Industries, Panasonic, Carrier, Daikin, Brivis, Apac, Braemar, Breezair, Hitachi, Actron Air, Bonaire, Sharp, Samsung, York, Toshiba, Temperzone, Teco, Sanyo, Mistral, Hot Point, Honeywell, Gree, Haier, Dimplex, Email Air, Lennox, GE, Airwell, and many others. The image below from the company’s website shows the huge assortment of manufacturers’ brands that Ideal Air Conditioning Service can expertly install, service and repair.

Ideal Air Conditioning review overall customer feedback rating
( Source: https://www.idealairconditioningservice.com.au/pricing.html
)

Ideal Air Conditioning Service are also Daikin Specialists, meaning the company have access to a comprehensive product portfolio and the technical resources to complete installation and servicing of Daikin products to high standards. Below is an image from the Ideal Air Conditioning Service website.

Ideal Air Conditioning review overall customer feedback rating
( Source: https://www.idealairconditioningservice.com.au/sales.html )

Technical expertise and experience

The Ideal Air Conditioning Service team can install and repair a range of heating and cooling systems such as inverter systems, split and reverse systems, multi systems, ducted heating and cooling and evaporative cooling. The company specialises in servicing and repair of these air conditioning systems, however perform installations as well.

The technicians at Ideal Air Conditioning Service are factory trained to the standards of more than two dozen manufacturers and are highly trained and experts in HVAC service and replacements. Their team consists of experienced air conditioning mechanics, plumber/gas fitters or electricians. Their reputation for quality workmanship is backed by a satisfaction guarantees as seen in the image below from the company’s website.

Ideal Air Conditioning review additional image
( Source: https://voltair.com.au )

 

Ideal Air Conditioning Service is a larger multi-location air conditioning company, who are trusted to provide services throughout the greater Canberra region as well as Melbourne, Sydney, Perth, Brisbane and Adelaide. The Ideal Air Conditioning Service team place emphasis on providing reliable service, professional standards, and excellent customer service.

The company holds the ARC tick of approval, gives a licensee holder, like the Ideal Air Conditioning Service company, the ability to handle refrigerants and shows that they are compliant with environmental and industry regulations.

Ideal Air Conditioning Service offers a 12-month warranty on all their work and a 5 year manufacturer’s warranty on new air conditioning systems, giving customers the confidence to know that any system or installation defects will be expertly handled. As a specialist Daikin dealer, the company offers a 5-year warranty on parts and workmanship, as seen in the image below.

Ideal Air Conditioning warranty from Daikin

 

Our review team collated the number of years that the installation warranties covers for all the top 5 Canberra-based air conditioning companies are presented below. Ideal Air Conditioning Service‘s installation warranty coverage is comparable to most  other top 5 Canberra air conditioning installation company’s warranties in terms of years of coverage.

Ideal Air Conditioning installation warranty

 

In summary, Ideal Air Conditioning Service have been providing Canberra and its surrounding areas with high quality servicing and installation for over 15 years. They also have other great features for potential customers, such as competitive pricing, easy to navigate and informative website, great customer service standards, weekend service availability and amazing service guarantees.

Our Compare Air review team investigated and took into consideration a number of review categories, before rating this Canberra-based air conditioning installation company, as one of the top 5 options for customers, giving the company a high ranking of 4 stars out of 5. This rating places Ideal Air Conditioning Service as one of the top 5 air conditioning installation companies in the Canberra area.

Ideal Air Conditioning star rating

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