Price
Our Friglec Enterprises review found this Darwin-based air conditioning installation company to offer average and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average with standard market pricing. However, when considering Friglec Enterprises‘s pricing, it’s important to note the brand the company is using a leading brand of a high quality, Daikin, which is generally has a higher pricing range than other cheaper brands of manufacturers products.
Our Friglec Enterprises review found that the company does not offer price matching nor does the company have a formal financing option. With price matching, Friglec Enterprises staff believes that competitors’ cheaper quotes may be indicative of a poorer quality of labour or service, which is not consistent with the service provided by Friglec Enterprises and therefore cannot be matched. As there is no formal financing plan, all customer accounts needs to be finalised before work commences, this is similar practise to most air conditioning installation companies in Darwin.
Even though Friglec Enterprises does not have the most flexible pricing options, they are a specialist dealer for Daikin and receive the best price from the onset as they deal directly with Daikin. It’s actual pricing and cost effectiveness is also impressive for a medium-sized company, as its buying power is more limited than some of the other bigger Darwin -based air conditioning installation companies.
As part of our Friglec Enterprises review, the cost effectiveness of the company was investigated, and then compared with our top 5 Darwin-based air conditioning companies, seen in the graph below. Friglec Enterprises was found to have a standard pricing range. Our review team gave them a solid rating of 3 out of 5 for overall cost effectiveness and is comparable with 2 of our other Darwin -based air conditioning installation companies in our top 5.
Quotation system
Friglec Enterprises can be contacted via phone, through an office number, via email or by the online contact form, to request a quote from the company. Team members can give basic quotes over the phone, or via email. The Friglec Enterprises team can work off house plans, however they prefer to conduct an in-home free quote as an estimator can give a more exact quote. The company offers a free on-site quote for all new air conditioning installations.
The company’s online contact form from their website, as seen in the image below, can be used to request a quote or call back from the company. The form is quick, simple and easy to fill out.
( Source: https://www.friglec.com.au/contact-darwin-airconditioning)
Our Friglec Enterprises review found this air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with not a lot of price breakdown of costs; however they include all of the relevant information.
Financing
Our Friglec Enterprises review found that this company has no formal financing option, with the full amount needing to be paid up front before installation; this is similar practise of most Darwin-based air conditioning companies.
Customer Service
Our Friglec Enterprises review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review Friglec Enterprises was awarded with a solid level of customer service. The Friglec Enterprises team were found to be helpful, knowledgeable, and easy to understand bot on phone calls and via email.
Our Friglec Enterprises review gave this Darwin-based company an above average score of 3.4 out 5 for its overall customer service performance; however this is a higher rating than 1 of our top 5 Darwin-based air conditioning installation companies and lower than the other 4 top companies. This rating however is solid and competitive score, when compared against the customer service performances of the rest of the Darwin-based air conditioning installation companies.
During the review, our Friglec Enterprises review team explored the customer service performance of many Darwin-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.
Our Friglec Enterprises review rated this Darwin-based company higher than 3 of our top 5 Darwin-based air conditioning installation companies in the phone category of customer service. In customer service by phone, Friglec Enterprises received 8 out of 10 for their customer service delivery by phone, which is similar to 2 of our top 5 Darwin-based air conditioning installation.
In the email customer service category Friglec Enterprises received 5.5 out of 10 for their response to customer inquiries by email, which is lower than our top 5 Darwin -based air conditioning installation companies.
Our Friglec Enterprises review team found the company and its staff easy to deal with, knowledgeable, polite and helpful. The customer service style was a more direct and matter-of-fact style, with a no frills and extras. The team members displayed competency in answering questions, providing easy to understand and clear answers.
The graph below compares our top 5 Darwin-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. Our Friglec Enterprises review found that the Darwin-based company had a slow response time to both initial customer inquiries and when emailing back a prepared quote.
When responding to customer inquiries, Friglec Enterprises staff members generally responded only after 4 days, which is a slow response rate and slower than all of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days and again slower than all of our top 5 companies. These rates ranked Friglec Enterprises as one of the slower companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Darwin area.
The response time recorded by Friglec Enterprises review team can be attributed to the medium-sized company structure, where staff may be required to fill multiple business roles and duties. Therefore response times for companies who may have a whole office team devoted to dealing with to customer inquiries will definitely reflect different response scores.
The Friglec Enterprises company doesn’t not offer flexible price options, like price matching or discounts for multiple unit purchases, as they prefer to give their best price from the outset. The company is also a Daikin specialist where they deal directly with Daikin and receive the best pricing range from Daikin itself. Friglec Enterprises team members can advise customers of special Daikin promotions at time of quoting.
The Friglec Enterprises team pride themselves on providing their customers with personalised service, shown through their great customer service, provision flexible hours for installations and quoting as well as offering services to customer all over the Northern Territory, including remote and rural areas. The flexible hours allows the Friglec Enterprises team to respond timely to any special requirements or issues that may come up, such as emergency repairs.
Our Friglec Enterprises review investigated online customer ratings for this Darwin-based installation company, featuring testimonials and reviews on sites such as Facebook and Local Search. Friglec Enterprises has a strong and competitive online rating from its customers online with an impressive rating of 4.8 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Friglec Enterprises. It is important to note that the amount of reviews for the company is limited and Friglec Enterprises has not received as many reviews as some of the other Darwin-based air conditioning installation companies.
There are no customer reviews or testimonials recorded on their actual website, which generally most air conditioning installation companies will ensure to proudly display on their website.
The customer testimonial below is from Local Search review site and is one of many reviews that reflect the solid consistent testimonials of Friglec Enterprises staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and would choose to use the service again
( Source: https://www.localsearch.com.au/profile/friglec-enterprises-pty-ltd/winnellie-nt/yRNR)
Product range
Our Friglec Enterprises review found that the company supply and install high quality and energy efficient systems from the leading brand, Daikin as in the image below from their website.
( Source: https://www.friglec.com.au/about-friglec-airconditioning-darwin)
Technical expertise and experience
Friglec Enterprises employs a team of dedicated and enthusiastic technicians who offer clients quality workmanship coupled with a prompt and reliable service. The Friglec Enterprises team of maintenance contractors and technicians all possess the expertise and up-to-date knowledge to handle all Daikin air conditioning equipment. The company values their team of technicians who are also fully certified for all health and safety requirements and insurance purposes. Friglec Enterprises holds an ARC certification, which is an industry recognised standard for air conditioning installation companies.
In addition to having a fully equipped workshop onsite, the Friglec Enterprises can also provide on-site and mobile services at a customers’ convenience in Darwin and throughout the whole of the Northern Territory. Friglec Enterprises is a specialist dealer for Daikin as well as a Daikin warranty repair agent, reflecting their trusted knowledge and experience in the industry.
Friglec Enterprises offers 5 years warranty on installation workmanship, as do most of the Darwin-based air conditioning installation companies and a standard 5 year manufacturer’s warranty. When customers purchase an air conditioner from Friglec Enterprises, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.
The number of years that the installation warranties covers for our top 5 Darwin-based air conditioning companies are presented below. Friglec Enterprises ‘s installation warranty coverage is comparable to 3 of the top 5 Darwin air conditioning installation companies warranties in terms of years of coverage. Although Friglec Enterprises is lower than 1of the top 5 Darwin-based air conditioning companies in terms of the years of coverage for installation workmanship, however our review team acknowledges that issues relating to installation generally arise soon after the installation.
In summary, our Friglec Enterprises review found that the company is a solid option for customers in the Darwin area who are looking for air conditioning installation. Friglec Enterprises is a medium-sized company with a lot to offer, with reasonable pricing, supplying and installing a top air conditioning brand as well as offering flexible service hours and a wide service area throughout the Northern Territory. Friglec Enterprises is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Friglec Enterprises is not as flexible in its pricing as other larger Darwin-based air conditioning installation companies, it’s many other great features make the company a solid choice for Darwin customers.
The company also has consist ratings and customer reviews online, with our Friglec Enterprises review finding them a great option for customers and rated them just outside the top 5 Darwin-based air conditioning installation companies.
Our Friglec Enterprises review considered a comprehensive range of factors associated with a successful air conditioning installation company. These factors were assessed and the results compared against other Darwin-based air conditioning installation companies. Our Friglec Enterprises review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Darwin-based air conditioning installation companies.
