HME Air Conditioning & Electrical Services Review

HME Air Conditioning & Electrical Services are an air conditioning installation company based in Darwin. They install and repair air conditioning systems and have been operating since 2006, giving them a good 12 years of experience and expertise in the air conditioning installation industry.

The have been rated by our HME Air Conditioning & Electrical Services Review team amongst our top 5 recommended air conditioning installation companies in the Darwin region.

They install and repair air conditioning systems and have been operating since 2006, giving them a good 12 years of experience and expertise in the air conditioning installation industry.

Price

It was found through our HME Air Conditioning Review that the air conditioning installation Darwin company’s prices fall generally in the medium range as compared to their competitors in our recommended top 5 companies.

The graph below, taken from our Compare Air Conditioning Darwin comparison page, depicts the ratings of our top 5 recommended companies for overall cost effectiveness and their ranked positions relative to each other. HME Air Conditioning & Electrical Services are shown here with a rating of 4 out of 5 stars, placing them in equal second place amongst our top 5 endorsed air conditioning installation Darwin based companies.

HME Air Conditioning review price effectiveness graph

Quotation system

HME Air Conditioning & Electrical Services provide customers with fully digital, comprehensive quotes based on a floor plan or site inspection. As was found through our HME Air Conditioning & Electrical Services Review their quotes are well presented, clearly detailing each item for the various areas or rooms of the property, including the installation and electrical elements, all neatly and well presented for the customer to understand the different facets and costs of the installation and the elements involved.

It was also noted through our HME Air Conditioning Review that the Darwin-based air conditioning installation company does charge customers for an on-site inspection. Their quotes based on floor plans are also subject to change depending on the findings of the site inspection. HME Air Conditioning & Electrical Services can also provide customers with a general quote estimate over the phone, that is also subject to change with further clarification upon site inspection.

The image below is taken from the HME Air Conditioning & Electrical Services website. It depicts their online enquiry form which customers can use to contact the company through a quick and easy method.

HME Air Conditioning review online form
( Source: http://www.hment.com.au/ )

Financing

As was noted by our HME Air Conditioning & Electrical Services Review team, the Darwin-based air conditioning installation company does not provide their customers with financing options, preferring customers to pay in full for their air conditioning installation and the products involved.

Customers can enquire further about this from the staff at HME Air Conditioning & Electrical Services to find out if the Darwin based company requires a deposit paid upfront to secure the work and if potentially there are any payment instalment options available.

Customer Service

It was found through our HME Air Conditioning Review that the air conditioning installation Darwin based company are extremely polite and helpful in dealing with customer enquiries. They ask a lot of questions of their customers upfront to clarify their specific needs and to ensure they understand the property specifications. The staff at HME Air Conditioning & Electrical Services offer valuable advice and recommendations for customers so they are able to make a decision about brand selection to suit their requirements. They also go to lengths to explain the benefits of the Northern Territory Home Improvement Scheme that can provide customers with notable discounts.

On their first point of phone contact with the air conditioning installation Darwin company, customers speak with the polite and friendly receptionist who can immediately put them through to a technician to discuss their enquiry. The technical staff were found by our HME Air Conditioning & Electrical Services Review team to be knowledgeable and eager to assist, and great at asking all the questions required in order to provide the right quote with the best recommendations for the customer. They were rated with a 7 out of 10 for customer satisfaction experienced over the phone.

Our HME Air Conditioning & Electrical Services Review team also found the technical staff at the Darwin-based air conditioning installation company to provide good and thorough communication with customers via email. The staff returned email messages fairly quickly notifying customers of their progress in regards to quote details being finalised and also following up to find out if quotes and other information had been received. They were rated for customer satisfaction experienced via email with an 8.5 out of 10.

The graph below depicts these ratings in our Compare Air Conditioning Darwin comparison table. HME Air Conditioning & Electrical Services are shown as ranked in equal second position compared to their competitors for customer satisfaction experienced over the phone and ranked in second place for their rating of 8.5 out of 10 for customer satisfaction experienced via email.

HME Air Conditioning review customer service graph

As mentioned, our HME Air Conditioning & Electrical Services Review team found the Darwin based company to be relatively quick at sending and responding to emails. They were rated on their response times to initial customer enquiries as well as the time taken to send the actual quote to the customer.

The graph below sets out these response rates of our top 5 recommended companies to an online request for a quote. HME Air Conditioning & Electrical Services generally takes less than 6 hours to acknowledge receiving an online request for a quote, and generally takes between 2 to 4 days to provide their customers with a quote.

HME Air Conditioning response times

The Darwin-based air conditioning installation company, HME Air Conditioning & Electrical Services, install and repair air conditioning installation systems in Darwin and surrounding areas. They do travel to more rural areas, charging their travel cost to the customer.

They are open for business from Monday to Friday, between the hours of 9am to 4pm and are closed for business on weekends.

Our Compare Air Conditioning rating is shown in the table below taken from our Darwin comparison page, showing HME Air Conditioning & Electrical Services rated with a fast response time rating and with a 3.2 out of 5 for overall customer service satisfaction, as compared to their competitors in our top 5 recommended companies in the Darwin region.

HME Air Conditioning & Electrical Services review overall customer service score

Product range

As our HME Air Conditioning & Electrical Services Review team noted the Darwin-based air conditioning installation company endorses Daikin and Toshiba systems as their top recommended air conditioning system brands. They also support the Carrier brand for split systems.

The image below, taken from the from the HME Air Conditioning & Electrical Services website, shows their two top endorsed brands Daikin Air Conditioning and Toshiba Air conditioning. As was also noted through our HME Air Conditioning & Electrical Services Review, the air conditioning installation Darwin company provides sound explanations as to their reasons for their brand preferences and that they also receive favourable customer feedback and reviews on the brands they recommend.

HME Air Conditioning and Electrical Services review brands installed
( Source: http://www.hment.com.au/ )

Technical expertise and experience

HME Air Conditioning & Electrical Services are backed by over a decade of industry expertise. They install and repair air conditioning installation systems in Darwin, providing air conditioning solutions to both commercial and residential properties, including apartments.

Their products include split, reverse, inverter and multi-systems and evaporative systems and they can also install ducted heating and cooling systems, although they advise against the use of the latter system due to the Darwin climate. They have the ARC tick of approval giving them a license to handle refrigerants, which is standard across the air conditioning system installation industry.

The Darwin-based air conditioning installation company’s products come with a 5-year manufacturer warranty. They do not offer a specific installation warranty, instead they give their customers a guarantee that they will repair any installation faults that arise regardless of the time elapsed since the installation of the air conditioning system.

The image below is taken from the HME Air Conditioning & Electrical Services website depicting a group of staff standing in front of their fleet of company work vans.

Air conditioning installation Darwin additional image
( Source: http://www.hment.com.au/ )

In summary, the Darwin-based air conditioning installation company, HME Air Conditioning & Electrical Services, is backed by over a decade of industry experience and expertise. Our HME Air Conditioning & Electrical Services Review team were impressed by their thorough questioning of customers to ensure they understand their needs in order to provide a comprehensive quote with detailed recommendations matching their specific requirements.

Our Compare Air Conditioning rating, as shown in our Darwin comparison table below, shows the Darwin based company rated with 4 out of 5 stars, placing them in 3rd position for overall customer satisfaction as compared to their competitors in our top 5 endorsed air conditioning installation companies in the Darwin region.

HME Air Conditioning review star rating