Johnny Cool Review

Johnny Cool is an air conditioning installation company in Darwin, offering specialist air conditioning solutions for both commercial and residential customers. The company is a specialist Fujitsu dealer and Fujitsu warranty agent, offering an exceptional range of air conditioning products and services for their customers. Johnny Cool offers mainly air conditioning cooling options due to the Darwin climate and weather, with a highly knowledgeable and skilled technical team. Our Johnny Cool review team rated the company 3.5 out of 5 stars, which is a strong and competitive rating in comparison to other Darwin-based air conditioning installation companies. This overall rating places Johnny Cool just outside of the top 5 best air conditioning installation companies in Darwin.

Operating since 2009, Johnny Cool Darwin offers, not only air conditioning installation and repair to its Northern Territory customers, but also electrical and mechanical services. The company is a larger-sized business operation, with a team of around 50 people, made up of electricians, refrigeration mechanics, trades assistant, project managers, qualified estimators and qualified office staff. Johnny Cool also installs repairs and maintains all brands of air conditioners and deal directly with a range of air conditioning wholesalers. The company’s preferred brand is Fujitsu and they are a gold warranty agent for the brand.

Johnny Cool is centrally located in the Darwin suburb of Berrimah, with the company servicing not only the city of Darwin and surrounding area, but also rural regions as well. As a Northern Territory owned and operated business, customers are assured that they are dealing with a reputable company, with a team who have a great understanding of the Darwin climate and air conditioning needs. All of the technical team are qualified and licensed to handle all types of air conditioning installations and repairs.

Our Johnny Cool review team found the company offers a range of great features like flexible service hours, which reflects the company understands of the importance to have customers air conditioning needs sorted out promptly and efficiently. By having flexibility in their service hours, the company can respond to any special requirements or issues, like emergency repairs in a timely manner. Johnny Cool also supplies and installs high quality systems like Fujitsu, that customers can rely on to handle the Northern Territory weather conditions. The company also prides themselves on offering a good level of customer service and they strive to be the best in business, with the best service people, and the best after sales service.

The company also offers great and affordable pricing on their air conditioning products and services, with our review team finding that they also offer flexible pricing options like manufacturers’ specials and discounts as well as price matching and discount for multiple unit purchases. Johnny Cool also has a finance option for its customers on some of its Fujitsu products, which is not a common feature amongst air conditioning installation companies in the Darwin area. With great pricing and the other above amazing qualities Johnny Cool is a great choice for Darwin customers who are looking for solid and reputable air conditioning installation companies.
Johnny Cool also has a great online history of reviews from past customers, both on Facebook and Google. The online customer testimonials reflect experiences of a high standard of service and workmanship performed by the Johnny Cool team. It is important to note however that Johnny Cool does not have as many online customer reviews when compared to other Darwin-based air conditioning installation companies. With our Johnny Cool review also finding that the company have slow responses times in relation to email correspondence and only a 1 year warranty guarantee on their installation workmanship.

As a Northern Territory owned and operated business, customers are assured that they are dealing with a reputable company, with a team who have a great understanding of the Darwin climate and air conditioning needs.

Price

Our Johnny Cool review found this Darwin-based air conditioning installation company to offer competitive prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average or lower than standard market pricing. The company also will supply and install any types and brands of air conditioners, giving customers choice based on their budget and needs.

Our Johnny Cool review found that the company will try to offer price matching and volume discounts for multiple unit purchases if possible. These are assessed on a case to case basis and the decision is at the discretion of management and only after an onsite assessment. The company’s staff will advise customers of any manufacturers’ deals or promotions at the time of quoting.

Johnny Cool is a gold warranty agent for Fujitsu and they receive the best prices on most brands as they deal directly with wholesalers. As a larger company, Johnny Cool’s buying power would be greater than most Darwin -based air conditioning installation companies, giving the company the ability to provide their customers with competitive pricing and cost effectiveness.

As part of our Johnny Cool review, the cost effectiveness of the company was investigated, and then compared with our top 5 Darwin-based air conditioning companies, seen in the graph below. Johnny Cool was found to have a lower than or standard pricing range. Our review team gave them a solid and great rating of 4 out of 5 for overall cost effectiveness, which making them comparable with 2 of our other Darwin -based air conditioning installation companies in our top 5.

Johnny Cool Review Cost Effectiveness Graph

Quotation system

Johnny Cool can be contacted via phone, through an office number, via email or by the online contact form, to request a quote from the company. Our review team found that the company provides very comprehensive and detailed quotes, with a cost breakdown via email. The Johnny Cool team can work off house plans, however they prefer to conduct an in-home free quote as an estimator can give a more exact quote. The company offers a free on-site quote for all new air conditioning installations.

The company’s online contact form from their website, as seen in the image below, can be used to request a quote or call back from the company. The form is quick, simple and easy to fill out. This is a similar style of online form for most Darwin-based air conditioning installation companies.

Johnny Cool Review Online Form
( Source: https://www.johnnycool.com.au/contact-us)

Financing

Our Johnny Cool review found that this company offers a financing promotion on their Fujitsu products. The promotion is advertised on the website, offering customers interest-free finance with COOL Finance on Fujitsu air conditioning products, as seen in the image from their website below.

Johnny Cool Review Financing
( Source: https://www.johnnycool.com.au/air-conditioning-darwin)

Customers should read all the term and conditions before making a decision whether the finance option is for them. This information can be found by clicking on the above image, when browsing on the company’s website.

Customer Service

Our Johnny Cool review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review Johnny Cool was awarded with a solid level of customer service. The Johnny Cool team were found to be helpful, knowledgeable, and easy to understand in all types of communication methods.

Our Johnny Cool review gave this Darwin-based company an above average score of 3.3 out 5 for its overall customer service performance; however this is a higher rating than 1 of our top 5 Darwin-based air conditioning installation companies and lower than the other 4 top companies. This rating however is solid and competitive score, when compared against the customer service performances of the rest of the Darwin-based air conditioning installation companies.

During the review, our Johnny Cool review team explored the customer service performance of many Darwin-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Johnny Cool Review Customer Service Graph

Our Johnny Cool review rated this Darwin-based company comparatively to 3 of our top 5 Darwin-based air conditioning installation companies in the phone category of customer service. In customer service by phone, Johnny Cool received 7 out of 10 for their customer service delivery by phone, which is similar to 3 of our top 5 Darwin-based air conditioning installation.

In the email customer service category Johnny Cool received 6 out of 10 for their response to customer inquiries by email, which is lower than our top 5 Darwin-based air conditioning installation companies.

Our Johnny Cool review team found the company and its staff easy to deal with, knowledgeable, polite and helpful. The team members displayed competency in answering questions, providing easy to understand and clear answers.

The graph below compares our top 5 Darwin-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. Our Johnny Cool review found that the Darwin-based company had a slow response time to both initial customer inquiries and when emailing back a prepared quote.

When responding to customer inquiries, Johnny Cool staff members generally responded only after 4 days, which is a slow response rate and slower than all of our top 5 air conditioning installation companies. Their response rate to provide customers with a prepared quote was again slow, with a response generally received only after 4 days and again slower than all of our top 5 companies. These rates ranked Johnny Cool as one of the slower companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Darwin area.

Johnny Cool Review Response Times Graph

The response times recorded by Johnny Cool review team can be attributed to the online form and email requests for quotes to have possibly been overlooked. As a larger-sized company, the company’s response times would be expected to be faster due to having dedicated office team members handling such requests during business hours. Our review team recommends as with all air conditioning installation companies in Darwin to follow up any email or online form correspondence with a phone call to ensure that it was received and ultimately may influence a more speedy response. Our review team also acknowledges that fast responses to questions were received by other methods such as Facebook messenger, where responses were received very quickly even within a few hours.

Our Johnny Cool review investigated online customer ratings for this Darwin-based installation company, featuring testimonials and reviews on sites such as Facebook and Google. Johnny Cool has a strong and competitive online rating from its customers online with an impressive rating of 4.7 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Johnny Cool. It is important to note that the amount of reviews for the company is limited and Johnny Cool has not received as many reviews as some of the other Darwin-based air conditioning installation companies.

There follow is a customer testimonial recorded on their actual website, which generally most air conditioning installation companies will ensure to proudly display on their website. The customer commended the company on the customer service he received, as well as acknowledging the service timeliness and quick response times.

Johnny Cool Review Customer Testimonials 1
( Source: https://www.johnnycool.com.au/node/58)

The customer testimonial below is from the Google review site and is one of many reviews that reflect the solid consistent testimonials of Johnny Cool staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service received and is happy to recommend the company to others.

Johnny Cool Review Customer Testimonials 2
( Source: https://www.google.com/search?ei=SCBcXNydGZfX-QbfyZCwBA&q=johnny+cool+darwin+reviews&oq=johnny+cool+darwin+reviews&gs_l=psy-ab.3…1220731.1228468..1228786…0.0..0.426.4970.2-13j2j2……0….1..gws-wiz…….0i7i30j0i7i10i30.-zAHD_WNfDQ#lrd=0x2cc096874e24d367:0x17796f03e8f85c6a,1,,,)

Product range

Our Johnny Cool review found that the company supply and install all brands of air conditioner to their commercial and residential customers. The Johnny Cool team however prefer and recommend the Fujitsu air conditioning brand, due to its high quality and energy efficient systems, as in the image below from their website.

Johnny Cool Review Brands
( Source: https://www.johnnycool.com.au/air-conditioning-darwin)

Technical expertise and experience

Johnny Cool employs a team of dedicated and enthusiastic technicians who offer clients quality workmanship coupled with a prompt and reliable service. The Johnny Cool company holds an ARC certification, which is an industry recognised standard for air conditioning installation companies. Johnny Cool has a strong allegiance with Fujitsu and are a Gold Star service agent servicing the Darwin and surrounding area. In addition to their servicing work, Johnny Cool has a loyal and knowledgeable team helping the company to complete large scale construction work throughout Darwin and remote communities.
Johnny Cool is also a gold warranty repair agent for Fujitsu, reflecting their trusted knowledge and experience in the industry. The company offers a 1 year warranty on installation workmanship and a standard 5 year manufacturer’s warranty.
The number of years that the installation warranties covers for our top 5 Darwin-based air conditioning companies are presented below. Johnny Cool‘s installation warranty coverage is lower than all of the top 5 air conditioning installation companies in the Darwin area. Although Johnny Cool is lower than 1 of the top 5 Darwin-based air conditioning companies in terms of the years of coverage for installation workmanship, our review team acknowledges that issues relating to installation generally arise soon after the installation.

Johnny Cool Warranty Guarentee Graph

In summary, our Johnny Cool review found that the company is a solid option for customers in the Darwin area who are looking for air conditioning installation. Johnny Cool is a larger-sized company with a lot to offer, with reasonable pricing, supplying and installing top air conditioning brands as well as and a wide service area throughout the Northern Territory. Johnny Cool is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. With flexibility in its already affordable pricing and it’s many other great features make the company a solid choice for Darwin customers.

The company also has consist ratings and customer reviews online, with our Johnny Cool review finding them a great option for customers and rated them just outside the top 5 Darwin-based air conditioning installation companies.

Our Johnny Cool review considered a comprehensive range of factors associated with a successful air conditioning installation company. These factors were assessed and the results compared against other Darwin-based air conditioning installation companies. Our Johnny Cool review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Darwin-based air conditioning installation companies.

Compare Air Con comparison table for Johnny Cool

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