K&J Burns Review

K&J Burns are an air conditioning installation company that install and repair air conditioning systems in the Darwin region. Established in 1986, they are the longest running of our top 5 recommended Darwin-based air conditioning installation companies with 32 years of industry experience and expertise behind them.

K&J Burns were ranked through our K&J Burns Review amongst our top 5 recommended companies in the Darwin region.

Established in 1986, they are the longest running of our top 5 recommended Darwin-based air conditioning installation companies with 32 years of industry experience and expertise behind them.

Price

It was found through our K&J Burns Review that the air conditioning installation Darwin company’s prices fall generally in the higher range as compared to their competitors in our top 5 recommended companies.

The graph below is taken from our Compare Air Conditioning Darwin comparison page. It shows the ranking of K&J Burns in our cost-effectiveness category as compared to our other top 5 recommended air conditioning installation Darwin based companies. K&J Burns is shown here to be ranked by our K&J Burns Review team with a 3 out of 5 stars for this category of overall cost effectiveness, placing them in equal third position with one other company as compared to their competitors in this region.

K&J Burns Review online form

Quotation system

K&J Burns, the Darwin-based air conditioning installation company, provide their customers with free on site quotes without charging a cost upfront for this service. As found through our K&J Burns Review they may provide an approximate quote estimate over the phone, but usually set out a comprehensive and detailed quote based on a floorplan provided by the customer, with both the estimated and digital quotes subject to change upon inspection of the property.

The air conditioning installation Darwin company’s quotes were found by our K&J Burns Review team to be very comprehensive, including itemised details of the various room and area specifications and all of the technical elements and features involved, as well as their terms and conditions and information regarding the company ethos and values.

The image below is taken from the K&J Burns website, depicting their online enquiry form where customers can easily send a message describing the work or service they require or to book a site inspection for a quotation.

K&J Burns Review online form
( Source: http://www.kjburns.com.au/ )

Financing

As was noted through our K&J Burns Review, the air conditioning installation Darwin based company, does not provide financing options to its customers. Customers can enquire more about potential payment options from the staff at K&J Burns, to find out if a deposit is required upfront to secure the air conditioning system installation work and the general payment terms, or if any potential payment or instalment plans are offered to customers paying for a large project.

Customer Service

Our K&J Burns Review team found the staff at the air conditioning installation Darwin company to be friendly and polite and eager to help customers with their queries through communications over both the phone and via email. Customers speak with the receptionist when they first call K&J Burns, who is polite, helpful and knowledgeable and able to answer questions as required. Customers can also be put through to a technician immediately, who can help them with further technical enquiries. Through our K&J Burns Review the Darwin-based air conditioning installation company was rated with a score of 7 out of 10 for customer satisfaction experienced over the phone.

K&J Burns show the same high standards of communication with their customers via email, returning emails with follow up questions to clarify property addresses and other information, as well as sending text messages asking if the customer has received the quote or other information that was sent to them. Staff were also polite and eager to assist customers, sending through comprehensive and concise quotations with all the relevant information required by the customer to understand the various elements of the installation and the costs involved in order to make their purchasing decision. They were rated through our K&J Burns Review on with a score of 7 out of 10 for customer satisfaction experienced via email.

The graph below depicts these ratings as compared to others in our top 5 recommended air conditioning installation Darwin based companies. Their score of 7 out of 10 for customer satisfaction over the phone places them in equal second position, and their score of 7 out of 10 for customer satisfaction via email ranks them in 4th place in this category as compared to their competitors in the Darwin region.

Our K&J Burns Review customer service review ratings

Our top 5 Darwin companies were also rated by our K&J Burns Review team for the time taken to respond to a customer’s initial enquiry and also the time taken to send the actual quote.

The graph below sets out the response rates of our top 5 companies to an online request for a quote. This company generally takes 24 to 48 hours to acknowledge an online request for a quote, and generally provides their customers with a quote within the same time period.

K&J Burns Review response times

K&J Burns provide installation and repair services for air conditioning installation systems throughout Darwin and its surrounding areas. They do also service rural areas, charging a cost to the customer for their travel time. They are open for business between Monday to Friday from 7.30am through to 5pm and are closed for business on weekends.

Our K&J Burns Review team found the Darwin-based air conditioning installation company to have received high scored favourable reviews across a few business review sites such as Facebook, True Local, AroundYou and Google sites.

The image below is taken from the K&J Burns website depicting another positive customer testimonial of the Darwin based company and their service, one of the many found on their website.

( Source: http://www.kjburns.com.au/ )

The table below, taken from our Compare Air Conditioning Darwin comparison page, shows the ratings given by our K&J Burns Review team for both overall response time to customers queries and overall satisfaction experienced by customers. K&J Burns were rated with a medium response time and with a score of 3.5 out of 5 stars for overall customer satisfaction, placing them in equal 3rd position for this category as compared to their competitors in the Darwin area.

Overall customer service ratings for our K&J Burns Review

Product range

The Darwin-based air conditioning installation company endorses Daikin and Mistubishi Heavy Industries as their top recommended and preferred brands, as noted by our K&J Burns Review team.

The image below is taken from the K&J Burns website, listing these 2 recommended brands Daikin and Mistubishi Heavy Industries.

Air conditioning installation Darwin review found these brands installed
( Source: http://www.kjburns.com.au/ )

Technical expertise and experience

K&J Burns, the air conditioning installation Darwin based company was established in 1986 and with 32 years of industry experience and expertise behind them is our longest operating company of our top 5 recommended business in Darwin.

They install and repair air conditioning installation systems in both commercial and residential properties, including apartments. They also have the ARC tick of approval, a standard industry regulation, giving them a license to handle refrigerants.

K&J Burns’ products include split, reverse, inverter and multi-systems, and ducted heating and cooling systems. They can also install evaporative systems, but as noted through our K&J Burns Review they don’t recommend these systems due to the humid climate in Darwin.

The image below, taken from the K&J Burns website, depicts a K&J Burns technician installing an air conditioning system in a customer’s home.

K&J Burns Review additional image
( Source: http://www.kjburns.com.au/ )

As noted through our K&J Burns Review, the Darwin-based air conditioning installation company does not provide fixed term warranties, preferring to provide a guarantee of their labour and workmanship to customers, with the assurance that any issues or malfunctions post installation will be repaired at their cost. It was also noted that K&J Burns provide the first service after the installation for free if it is booked and completed within the first 12 months post installation.

Our K&J Burns Review team also found that K&J Burns offer sales on their products from time to time, rather than offering manufacturer deals and cash backs to customers.

In summary, K&J Burns is the longest running air conditioning installation company of our top 5 recommended Darwin based companies, with over 3 decades of industry experience and expertise behind them. They provide detailed and comprehensive quotes and guarantee their installation workmanship with an assurance of paying for any issues or malfunctions that may occur.

Our Compare Air Conditioning table from our Darwin comparison page is shown below. K&J Burns were rated through our K&J Burns Review with a score of 3.5 out of 5 for overall customer satisfaction, ranking them in equal 3rd place as compared to their competitors in our top 5 recommended air conditioning installation companies in the Darwin region.

K&J Burns Review star rating

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