Sam Eyles Refrigeration & Air Conditioning Review

Sam Eyles Refrigeration & Air Conditioning are an air conditioning installation Darwin company that install and repair air conditioning installation systems in the Darwin area. Established in 1992, they are backed by 26 years of industry experience and expertise.

Through our Sam Eyles Refrigeration & Air Conditioning Review they were rated amongst our top 5 recommended Darwin-based air conditioning installation companies.

"Our Sam Eyles Refrigeration & Air Conditioning Review team were impressed by the staff’s questioning skills, ensuring they ask relevant and probing questions to clarify customers’ needs to determine the best recommendations."

Price

The prices offered by the air conditioning installation Darwin based company, Sam Eyles Refrigeration & Air Conditioning, are generally in the higher range as compared to the other Darwin companies in our recommended top five companies. The costs involved are set out in comprehensive and well itemised quotes.

As our Sam Eyles Refrigeration & Air Conditioning Review team noted, they do not offer price matching, preferring to give the best price they can and proceed with that. The air conditioning installation Darwin company does do volume discounts for its customers, adjusting the price per unit where multiple units are purchased at once.

The graph below, taken from our Compare Air Conditioning Darwin comparison page, shows the overall cost-effectiveness of Sam Eyles Refrigeration & Air Conditioning as compared to others in our top 5 recommended Darwin-based air conditioning installation companies. Through our Sam Eyles Refrigeration & Air Conditioning Review they were rated with a score of 3 out of 5, placing them in equal 3rd position amongst our top 5 Darwin based companies.

Quotation system

The air conditioning installation Darwin based company, Sam Eyles Refrigeration & Air Conditioning, provide free on-site quotes to customers, with no fee charged up front for the service. As noted through our Sam Eyles Refrigeration & Air Conditioning Review they can provide an approximate quote over the phone, which is subject to change upon site inspection after which a fully digital quote is provided. They also provide digital quotes based on floor plans, that are also subject to change upon site inspection.

The quotes provided by Sam Eyles Refrigeration & Air Conditioning are comprehensive, neat and concise, itemising the costs and specifications by room or property area and including all the relevant and particular details for the specific air conditioning installation project.

The image below is taken from the Sam Eyles Refrigeration & Air Conditioning website. It shows the online enquiry form displayed on their website, that customers can use to simply send a message or enquiry about a quotation or another matter through their website.

( Source: http://www.sameyles.com.au/ )

Financing

As our Sam Eyles Refrigeration & Air Conditioning Review team noted, the Darwin-based air conditioning installation company do not provide financing options to their customers, preferring customers to pay upfront for their air conditioning system products and installation purchase.

It may be worth customers enquiring further about payment requirements to find out if a deposit is required upfront to secure the installation work, and also to enquire if any possible payment instalment options are available.

Customer Service

Our Sam Eyles Refrigeration & Air Conditioning Review team found the staff at the air conditioning installation Darwin company to be friendly, polite and patient with customers enquiring about purchasing and installing air conditioning systems.

The image below, taken from the Sam Eyles Refrigeration & Air Conditioning website, depicts the five company values by which the Darwin-based air conditioning installation company operates, endeavouring to provide these values in all of their interactions with customers.

( Source: http://www.sameyles.com.au/ )

When first calling the Darwin-based air conditioning installation company customers are answered by an administration staff member, who is friendly, polite and knowledgeable and can answer technical questions as required. Customers can then be transferred to a technician who can answer more technical questions. Our Sam Eyles Refrigeration & Air Conditioning Review team were impressed by the staff’s questioning skills, ensuring they ask relevant and probing questions to clarify customers’ needs to determine the best recommendations matching their specific requirements. They also provide a direct number to customers to call with any follow up questions they may have. They were rated for customer service experienced over the phone with a 7 out of 10 through our Sam Eyles Refrigeration & Air Conditioning Review.

The staff communication through emails was also found to be of a generally high standard, with staff being polite and eager to assist, returning customers’ emails with questions to clarify their needs, ensuring they understand their specific requirements and following up with concise, well itemised and detailed quotes. They were rated for customer satisfaction experienced via email with 7.5 out of 10.

These ratings for customer satisfaction are shown in the graph below. It depicts the ratings for our 5 top recommended companies for both customer satisfaction via phone and via email. It shows Sam Eyles Refrigeration & Air Conditioning’s rating of 7 out of 10 for customer satisfaction experienced by phone ranking them in 3rd place amongst their competitors, and their rating of 7.5 out of 10 for customer satisfaction experienced via email placing them in equal 3rd position for this category.

The graph below sets out the response rates of our top 5 companies to an online request for a quote. This company generally takes 2 – 4 days to acknowledge an online request for a quote, and generally provides their customers with a quote within the same time period.

Sam Eyles Refrigeration & Air Conditioning install and repair air conditioning systems in Darwin and the surrounding areas, travelling to more rural areas where the cost of their travel is charged to the customer. They operate between Monday through to Friday, from 7am to 4.30pm and are closed for business on weekends.

Through our Sam Eyles Refrigeration & Air Conditioning Review it was noted that they receive favourable reviews with high scores of 5 out of 5 across a handful of reviews on business review sites such as Facebook.

The image below is taken from Sam Eyles Refrigeration & Air Conditioning website depicting a positive customer review, one of the many listed on their website.

 

( Source: http://www.sameyles.com.au/ )

The comparison table below, taken from our Compare Air Conditioning Darwin comparison page, shows Sam Eyles Refrigeration & Air Conditioning rated with a slow response time and also with a rating of 3.7 out of 5 stars for overall customer satisfaction, placing them in second position for this customer service category as compared to their competitors in our top 5 recommended companies in the Darwin region.

Product range

The Darwin-based air conditioning installation company, Sam Eyles Refrigeration & Air Conditioning recommends Daikin systems as their top endorsed air conditioning installation brand. As our Sam Eyles Refrigeration & Air Conditioning Review team found they exclusively recommend and install Daikin systems based on the reliability and performance of these products. They are also Daikin warranty agents.

The image below is taken from the Sam Eyles Refrigeration & Air Conditioning website showing the company to be an authorised Daikin dealer.

( Source: http://www.sameyles.com.au/ )

Technical expertise and experience

Sam Eyles Refrigeration & Air Conditioning has been installing and repairing air conditioning installation systems in the Darwin area since 1992 and have 26 years of industry expertise and experience behind them. They provide air conditioning installation and repair services to both commercial and residential properties, including apartments. Their products include split, reverse, inverter and multi-systems, and ducted heating and cooling systems. Although as it was found through our Sam Eyles Refrigeration & Air Conditioning Review team that the Darwin-based air conditioning installation company suggest more suitable alternatives to reverse cycle systems, advising against them.

They also have the ARC tick of approval providing them with a license to handle refrigerants, which is standard across the air conditioning installation industry.

As was also noted through our Sam Eyles Refrigeration & Air Conditioning Review their products come with a 5-year manufacturer warranty and a 5-year installation warranty, guaranteeing their workmanship. They do not usually offer manufacturer deals and cashbacks to customers, preferring to put on sales prior to Christmas.

In summary, the Darwin-based air conditioning installation company, Sam Eyles Refrigeration & Air Conditioning are backed by nearly 3 decades of industry expertise and experience, receive consistently high scores for customer satisfaction reviews and are warranty agents for Daikin air conditioning systems.

Our Compare Air Conditioning ratings for overall service experience are pictured in the table below, taken from our Darwin comparison page. It shows Sam Eyles Refrigeration & Air Conditioning rated with 3.5 out of 5 stars placing them in equal third position for this category as compared to their competitors in our top 5 recommended air conditioning installation companies in the Darwin region.