Price
The Cool Guys review found this Darwin-based air conditioning installation company offers affordable and reasonable pricing prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally lower than standard market pricing in the Darwin area.
The review team also found that the company offer prices matching and volume discounts for customers purchasing multiple units. With price matching, The Cool Guys team will match competitors’ quotes, if the quotes is “apples for apples”, meaning that the quotes are based on the same air conditioning products and the installation requirements are the same. Quotes will be reviewed for matching by The Cool Guys management on a case to case basis and the decision will be at their discretion. For discounts for customers purchasing multiple air conditioning units at one time, this again will be reviewed on a case to case basis, at the discretion of The Cools Guys management. It is important to note that due to already low pricing, the discounts on multiple unit purchases is generally quite small.
As part of The Cool Guys review, the cost effectiveness of the company was investigated, and then compared with our top 5 Darwin-based air conditioning companies, seen in the graph below. The Cool Guys was found to have an impressive, lower than average pricing range. Our review team rated the company the highest rating possible, with a 5 out of 5 for overall cost effectiveness. This makes The Cool Guys comparable with 1 of our other Darwin-based air conditioning installation companies in our top 5 and higher than the rest of other top 5 companies.
Quotation system
The Cool Guys can be contacted via phone, through an office number, via email or by the online contact form, to request a quote from the company. Team members can give basic quotes over the phone, or via email. However, The Cool Guys team prefer to conduct an in-home free quote to obtain a more detailed quote. The company offers a free on-site quote for all new air conditioning installations and are also open to providing quotes based on a competitor’s quote. The competitors’ quote will only be used to provide their own quote, if the other company conducted an onsite appraisal before quoting and if the quote itself is detailed, itemising installation requirements and cost breakdown.
The company’s online contact form from their website, as seen in the image below, can be used to request a quote or call back from the company. The form is quick, simple and easy to fill out.
( Source: http://thecoolguysnt.com.au/contact-us)
The Cool Guys review found this air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes, after an onsite assessment are generally detailed, with a price breakdown of costs and installation requirements.
Financing
Our The Cool Guys review found that this company has no formal financing option, with the full amount needing to be paid on the day of installation or service. This is similar practise of most Darwin-based air conditioning companies.
Customer Service
Our The Cool Guys review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review The Cool Guys was awarded with a high level of customer service. The Cool Guys team were found to be helpful, knowledgeable, and easy to understand both on phone calls and via email.
The Cool Guys review team gave this Darwin-based company an above average score of 3.5 out 5 for its overall customer service performance. This is a higher rating than 1 of our top 5 Darwin-based air conditioning installation companies and comparable with 2 of the other top 5 companies. This rating is solid and competitive score, when compared against the customer service performances of the rest of the Darwin-based air conditioning installation companies.
During the review, our The Cool Guys review team explored the customer service performance of many Darwin-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.
Our The Cool Guys review rated this Darwin-based company comparable to 3 of our top 5 Darwin-based air conditioning installation companies in the phone category of customer service. In customer service by phone, The Cool Guys received 7 out of 10 for their customer service delivery by phone, which is also higher than 1 of our top 5 Darwin-based air conditioning installation.
In the email customer service category, The Cool Guys received again 7 out of 10 for their responses to customer inquiries by email, which is a similar score to 1 of our top 5 Darwin-based air conditioning installation companies.
Our The Cool Guys review team found the company’s team extremely knowledgeable and experienced. All communication with the company was a positive experience, with team members being helpful and friendly. Often team members went above standard customer service levels and provided lengthy explanations and tips to the customer to assist them. Team members seemed very experienced in the air conditioning industry, understanding relevant legislative regulations and installation challenges.
The graph below compares our top 5 Darwin-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. The Cool Guys review found that the Darwin-based company had a slow response time to both initial customer inquiries and when emailing back a prepared quote.
When responding to customer inquiries, The Cool Guys team generally responded only after 4 days, which is a slow response rate and slower than all of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days and again slower than all of our top 5 companies. These rates ranked The Cool Guys as one of the slower companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Darwin area.
The response time recorded by The Cool Guys review team may be attributed to the medium-sized company structure, where staff may be required to fill multiple business roles and duties or attributed to busy periods for the company.
The Cool Guys company will offer flexible price options in additional to their already affordable pricing, with price matching or discounts for multiple unit purchases. The Cool Guys team members will advise customers of any special Daikin or Fujitsu promotions at the time of quoting.
The Cool Guys team pride themselves on providing their customers with personalised service, reflected through their great customer service, provision outside of business hours service for installations and quoting, as well as offering services to customer all over the Northern Territory, including remote and rural areas.
The Cool Guys review investigated online customer ratings for this Darwin-based installation company, finding customer reviews only on their Facebook page. The Cool Guys’ Facebook page had only a few testimonials and ratings, with the average score being 3 out of 5 stars.
An example of a customer review from the company’s Facebook is displayed in the image below. The customer commended the company on their great service they received from The Cool Guys and highly recommended the company to others.
( Source: https://www.facebook.com/pg/coolguysnt/reviews/?ref=page_internal)
It is important to note that the amount of reviews for The Cool Guys is limited, with the company not receiving as many reviews as some of the other Darwin-based air conditioning installation companies. There are also no customer reviews or testimonials recorded on their actual website, which generally most air conditioning installation companies will ensure to proudly display on their website.
Product range
The Cool Guys review found that the company supply and install high quality and energy efficient systems from the leading brands, Daikin and Fujitsu, as in the image below from their website.
( Source: http://thecoolguysnt.com.au/contact-us)
Technical expertise and experience
The Cool Guys employs a team of dedicated and enthusiastic technicians, who offer clients quality workmanship coupled with a prompt and reliable service. The Cool Guys team all possess the expertise and up-to-date knowledge to handle all types of air conditioning, electrical or refrigeration jobs. The company holds an ARC certification, which is an industry recognised standard for air conditioning installation companies.
The Cool Guys offers 5 years warranty on installation workmanship, as do most of the Darwin-based air conditioning installation companies and a standard 5 year manufacturer’s warranty. When customers purchase an air conditioner from The Cool Guys they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.
The number of years that the installation warranties covers for our top 5 Darwin-based air conditioning companies are presented below. The Cool Guys ‘s installation warranty coverage is comparable to 3 of the top 5 Darwin air conditioning installation companies warranties in terms of years of coverage. Although The Cool Guys is lower than 2 of the top 5 Darwin-based air conditioning companies in terms of the years of coverage for installation workmanship, our review team acknowledges that any installation issues generally arise soon after installation.
In summary, our Cool Guys review found that the company is a solid option for customers in the Darwin area who are looking for air conditioning installation. Cool Guys is a medium-sized company with a lot to offer, with reasonable pricing, supplying and installing top air conditioning brands as well as offering services to a wide area throughout the Northern Territory. Cool Guys is also great option for those customers whose priority is a company with staff who are friendly, knowledgeable, experienced and have all the necessary technical skills. Although Cool Guys doesn’t possess many online reviews or testimonials as with other Darwin-based air conditioning installation companies, it’s many other great features make the company a solid choice for Darwin customers.
The Cool Guys review team considered a comprehensive range of factors associated with a successful air conditioning installation company. These factors were assessed and the results compared against other Darwin-based air conditioning installation companies. The Cool Guys review team scored this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Darwin-based air conditioning installation companies.
