UB Cool Air Conditioning Review

UB Cool Air Conditioning is a Darwin-based air conditioning installation company that installs and repairs air conditioning installation systems in the Darwin region. They were established in 2007 and are backed by 11 years of industry experience and expertise.

The air conditioning installation Darwin company has been ranked through our UB Cool Air Conditioning Review as our second top recommended air conditioning installation company of our top 5 recommended companies in the Darwin area.

UB Cool Air Conditioning have been rated with 4.5 out of 5 stars for overall customer satisfaction, ranking them in equal first place in this category.

Price

The prices offered by the air conditioning installation Darwin company, UB Cool Air Conditioning, are generally in the low range. Our UB Cool Air Conditioning Review team found the Darwin based company to provide the cheapest prices of all our top 5 recommended air conditioning installation Darwin based companies. At times their prices may seem to be a little higher, but UB Cool Air Conditioning make up for this with premium after sales service and a 5-year warranty on their workmanship.

UB Cool Air Conditioning do offer price matching, where quotes are genuine like for like regarding brands and types of systems, depending on the actual price difference. They can also provide volume discounts to customers and offer particular package deals for customers to purchase multiple systems for the one air conditioning installation project.

The graph below, taken from our Compare Air Conditioning Darwin comparison page, shows the rating of UB Cool Air Conditioning for overall cost-effectiveness as compared to their competitors in our recommended top 5 Darwin-based air conditioning installation companies. UB Cool Air Conditioning are rated with a 5 out of 5 ranking them in the top position for this category as compared to their competitors in our top 5 Darwin companies.

UB Cool Air Conditioning review cost effectiveness graph

Quotation system

The Darwin-based air conditioning installation company, UB Cool Air Conditioning, provides their customers with free on-site quotes, charging no extra fee upfront, although they prefer to do develop full quotations from floor plans. As was noted through our UB Cool Air Conditioning Review, the air conditioning installation Darwin company provides customers with fully digital and detailed quotes in a relatively short time frame, detailing the various costs of the air conditioning installation system by property area. They can also give general quote estimates over the phone, that are subject to change upon site inspection or review of the specific floor plan.

The image below, taken from the UB Cool Air Conditioning website, depicts their online quotation request form that customer can use to quickly and easily request a quote from the Darwin based company.

UB Cool Air Conditioning review online quotation form
( Source: http://www.ubcool.com.au/ )

Financing

As was noted by our UB Cool Air Conditioning Review team, the Darwin-based air conditioning installation company does not generally provide financing options to customers, preferring them to pay upfront for the installation of their air conditioning systems and the products involved. They can provide an exception with the purchase of Fujitsu systems, where financing may be offered as a manufacturer promotion.

Customer Service

The staff at the air conditioning installation Darwin based company, UB Cool Air Conditioning, were found by our UB Cool Air Conditioning Review team to be generally friendly, polite and helpful in dealing with customer enquiries, clarifying their needs and answering their questions about air conditioning systems, installation and products.

At their first point of phone contact, customers speak with the receptionist at UB Cool Air Conditioning who is knowledgeable and can provide customers with all the information they need. Our UB Cool Air Conditioning Review team rated them with an 8 out of 10 for customer satisfaction experienced over the phone.

Online quote requests are generally answered by a technician who is eager to help, and is polite and concise in his communications, generally responding quite quickly with a basic quote estimation. The staff are happy to discuss the quotation costs and information further with customers and can provide some specific details upon request, although they advise that the general information provided is subject to change upon site-inspection. Due to the general information provided here, UB Cool Air Conditioning were rated with a 6 out of 10 for general customer satisfaction experienced via email.

These ratings are depicted in the graph below, taken from our Darwin comparison page. It shows UB Cool Air Conditioning ranked in equal first place as compared to its competitors with their rating of 8 out of 10 for customer satisfaction experienced over the phone. It also shows the Darwin based company ranked in last place with its rating of 6 out of 10 for customer satisfaction experienced via email.

Our UB Cool Air Conditioning review customer service graph

Through our UB Cool Air Conditioning Review it was noted that UB Cool Air Conditioning were quite quick to respond to customer requests for a quote. Our top 5 recommended air conditioning installation companies were all rated for their response times to initial enquiries as well as the time taken to send a quote to the customer.

The graph below sets out the response rates of our top 5 recommended air conditioning installation Darwin based companies to an online request for a quote. UB Cool Air Conditioning generally takes less than 6 hours to acknowledge an online request for a quote, and generally provides their customers with a quote within the same time period.

UB Cool review response times

UB Cool Air Conditioning installs and repairs air conditioning installation systems in the greater Darwin region, including Darwin, Palmerston and surrounding areas, although they do not service further rural areas.

The Darwin based company operates during the week between Monday through to Friday, between the hours of 8am to 4.30pm and are closed for business on weekends.

It was noted through our UB Cool Air Conditioning Review that the company attracts many favourable reviews with high scores across business review sites including Google, True Local and Facebook, demonstrating that customers are satisfied and happy with their work and service.

The image below, taken from the UB Cool Air Conditioning website, shows a positive and satisfied customer testimonial, one of the many displayed on their website.

Air conditioning installation Darwin customer testimonials
( Source: http://www.ubcool.com.au/ )

In our Compare Air Conditioning table below, taken from our Darwin comparison page, the ratings for overall customer service satisfaction and response times are shown across our 5 top air conditioning installation companies in the Darwin region. Our UB Cool Air Conditioning Review team rated the company with a fast response time and with a 3.5 out of 5 stars for overall customer satisfaction experience.

UB Cool review overall customer service ratings

Product range

UB Cool Air Conditioning endorses Panasonic as their top recommended brand. As was found through our UB Cool Air Conditioning Review, the Darwin-based air conditioning installation company also support and install other brands including Mitsubishi Electric (premium) and Fujitsu. They advise that Fujitsu systems are very energy efficient; Mitsubishi Electric systems are self-cleaning and a premium brand, while Panasonic are sturdy and reliable systems with very few warranty calls occurring.

The image below is taken from the UB Cool Air Conditioning website, listing the main air conditioning installation system brands that they generally recommend and install.

Air conditioning installation Darwin brands
( Source: http://www.ubcool.com.au/ )

Technical expertise and experience

The air conditioning installation Darwin based company, UB Cool Air Conditioning, were established in 2007 and have 11 years of industry experience, knowledge and expertise behind them. They install and repair air conditioning installation systems in the Darwin region, providing solutions for both commercial and domestic properties, including apartments.

Their products include split, reverse, inverter and multi-systems, and ducted heating and cooling systems, although they advise that the latter is not recommended due to the humid climate. They also have the ARC tick of approval, standard across the air conditioning installation industry, giving them a license to handle refrigerants.

UB Air Conditioning’s products come with a 5-year manufacturer warranty as well as a 5-year installation warranty. As was found through our UB Cool Air Conditioning Review the Darwin-based air conditioning installation company act as warranty agents for any air conditioning systems and products that are supplied and installed through their warehouse.

Our UB Cool Air Conditioning Review team also noted that they offer sales through their warehouse at times, rather than offering manufacturer deals and cash backs to customers.

The image below, taken from the UB Cool Air Conditioning website, depicts the Darwin company’s showroom where customers can view their various brands and types of air conditioning installation systems.

UB Cool review systems and brands
( Source: http://www.ubcool.com.au/ )

In summary, UB Cool Air Conditioning provide their customers with over a decade of industry experience, knowledge and expertise. They are quick to respond to customer enquiries, and also act as warranty agents for products sold and installed through their own company warehouse.

As shown in our Compare Air Conditioning Darwin comparison table below, UB Cool Air Conditioning have been rated with 4.5 out of 5 stars for overall customer satisfaction, ranking them in equal first place in this category as compared to others in our top 5 recommended air conditioning installation companies in the Darwin region.

UB Cool review star rating