Climatic Review

Price

Our Climatic review found this Geelong-based air conditioning installation company offers affordable and competitive prices on the air conditioning products and services they provide. When considering Cool Controls pricing, it’s important to note the brand the company uses and recommends a leading air conditioner brand of a high quality Mitsubishi Electric. The Climatic team do not offer flexibility in their pricing, however appear to hold a genuine and honest pricing style.

Our Climatic review found that the company does not offer flexibility in their pricing as they prefer to offer the best price point from the outset. It’s actual pricing and cost effectiveness is also impressive for a medium-sized company, as its buying power is more limited than some of the other bigger Geelong-based air conditioning installation companies.

The company does not offer pricing discounts like price matching of competitors’ quotes, volume discounts for multiple unit purchases or specials and deals on products. Climatic also do not offer a financing option for their customers. Climatic staff believes that competitors’ cheaper quotes may be indicative of a poorer quality of labour or service, which is not comparable with the service provided by Climatic. They also advise customers on their website to be wary of other companies that offer up-front discounts as they believe it can be a marketing ploy rather than a genuine pricing discount.

As part of our Climatic review, the cost effectiveness the company’s pricing was investigated and compared with the pricing of our top 5 Geelong-based air conditioning companies, seen in the graph below. Climatic was found to have a very affordable and competitive pricing range. Our review team scored Climatic with an impressive rating of 5 out of 5 for overall cost effectiveness, which is the highest score possible for cost effectiveness and is comparable with 3 of our top 5 Geelong-based air conditioning installation companies.

Quotation system

Climatic can be contacted via phone, through an office number, via email or through their online contact forms on their website. Customers can used the sales online form, email address or phone number to obtain a quote from the Climatic team.

Our Climatic review found this Geelong-based air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with a basic breakdown of costs. It is worth noting that our Climatic review found that this company offers a free onsite quote, and highlighted that they try to make their quotes are as cost effective as they can from the outset.

Climatic like most Geelong-based air conditioning installation companies, offer a free onsite quote, to customers in Geelong and surrounding areas. The company services the Bellarine Peninsula, Surf Coast, Lorne, Winchelsea, Colac, Meredith, Teesdale, Bannockburn, Inverleigh, Lara and Anakie areas.

The image below is a part image of the company’s online sales form. The first part of the form asks for the customers personal details and the second part as seen below details the service inquiry type and response needed. Customers can use the form to obtain a quote for an air conditioning installation or to ask the company to contact them.

The second online form as seen partly in the image below can be used by customers to request advice, maintenance or support for their heating or cooling systems. Again the first section is for the customers personal details, with the second, as seen in the image below, is for the product details and the third section details the service type needed.

Financing

Our Climatic review found that this company has no formal financing option, with a payment of 10 % of purchase price is needed on acceptance of quote. This confirms a customer’s acceptance of the quote and price and allows the installation process begin. Final payment of the amount is payable on the day of the completion of the work. Payments can be made with, cash, Eftpos, personal cheques or credit cards, with credit cards incurring a payment surcharge.

Customer Service

Our Climatic review team investigated and assessed the Climatic company on its customer service standards by investigating a number of factors which influence the level of customer service delivered. On completion of our review Climatic was awarded with a solid and a standard level of customer service. The Climatic team were found to be helpful and polite with customer inquiries, with the response being clear and genuine. Team members were found to be knowledgeable, with a good level of technical understanding of the air conditioning industry.

During the review, our Climatic review team explored and compared the customer service performances of many Geelong-based air conditioning installation companies, focusing on two main customer communication categories; phone and email. The results for our top 5 air conditioning installation companies in Geelong are presented in the graph below.

Our Climatic review rated this Geelong-based company lower than our top 5 Geelong-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, Climatic received 7 out of 10 for their customer service delivery by phone and again 7 out of 10 for their response to customer inquiries by email.

The graph below compares our top 5 Geelong-based air conditioning installation companies on their response times to customer inquiries, specifically their response time in replying to a customer’s initial email request for a quote and then the response time to receive a prepared quote back. Our Climatic review found that the Geelong-based company had a medium response time to both initial customer inquiries and when responding with a prepared quote by email.

When responding to customer inquiries, a Climatic staff member, responded generally between 2-4 days, which is a medium response rate and similar to 1 of our top 5 Geelong-based air conditioning installation companies. Their response rate in providing customers with a prepared quote was again at medium speed, with responses generally received only after 2 days. These rates ranked Climatic as one of the average companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Geelong area.

Our Climatic review gave this Geelong-based company a score of 3.5 out 5 for its overall customer service performance; however this is a lower rating than all of our top 5 Geelong-based air conditioning installation companies. This rating however is solid and competitive score, when compared against the rest of the Geelong-based air conditioning installation companies in the market.

The response time recorded by Climatic review team can be attributed to company structure. Climatic has shown itself however, even as a medium-sized company, to be solid and competitive, whilst providing good customer service. Again, as with many of our other Geelong-based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a speedier response time or even entail an immediate response.

Our Climatic review investigated online customer ratings for this Geelong-based installation company, featuring testimonials and reviews on sites such as Google and Facebook. Climatic has a strong and competitive online rating from its customers online with an average rating of 4.7 out of 5. Customers commended the company on their technical knowledge and service, with customers generally having positive experiences from the service they received from Climatic.

The following customer testimonial is from the Climatic website and reflects a customer’s positive experience with the company and their team members.

The customer testimonial below is from the company’s Facebook page and is one of many reviews that reflect the solid consistent customer testimonials of Climatic staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by the service they received.

Product range

Our Climatic review found that the company supply and install high quality and energy efficient systems from the leading brand Mitsubishi Electric, as in the image below found on their website.

Climatic can supply and install leading Mitsubishi Electric into both residential and commercial spaces. The company believes quality is a hallmark of all Mitsubishi Electric products as they are considered to be one of the best air conditioner brands available in Australia, in both energy efficiency and technologically advanced.

Technical expertise and experience

All Climatic team members are all fully licenced, industry accredited and insured, who complete regular comprehensive manufacturing training programs, guaranteeing customers outstanding professional service.

Climatic offers the standard 5 years warranty on installation workmanship and also a 5 year manufacturer’s warranty, as seen in the image below. Generally a credible installer will guarantee their work for at least 5 years, demonstrating their commitment and confidence in their own ability and workmanship. Climatic are an authorised warranty repairer in the Geelong area. When customers purchase an air conditioner from Climatic, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.

The number of years that the installation warranties covers for our top 5 Geelong-based air conditioning companies are presented below. Climatic‘s installation warranty coverage is comparable to 2 of the top 5 Geelong air conditioning installation companies warranties in terms of years of coverage. Although Climatic is lower than most of the top 5 Geelong-based air conditioning companies in terms of the years of coverage for installation workmanship, our review team acknowledges that issues relating to installation generally arise soon after the installation.

In summary, our Climatic review found that the company is a solid option for customers in the Geelong area who are looking for air conditioning installation. Climatic is a medium sized company with a lot to offer, with affordable pricing, air conditioning showroom and Saturday availability. Climatic is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Climatic is not as flexible in its pricing as other larger Geelong-based air conditioning installation companies, it’s already low prices and other great features are hard to miss.

The company also has consist ratings and customer reviews online, with our Climatic review finding them a great option for customers and rated them just outside the top 5 Geelong-based air conditioning installation companies.

Our Climatic review considered a comprehensive range of factors associated with a successful air conditioning installation company. These factors were assessed and the results compared against other Geelong-based air conditioning installation companies. Our Climatic review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Geelong-based air conditioning installation companies.