Coldflow Review

The Melbourne and Geelong air conditioning installation company, Coldflow, is a family run business that offers premium air conditioning installation and repairs. Established in 1966, the company have over 50 years of technical experience and knowledge in the industry. Coldflow operate in Geelong and its surrounding areas and provide installations for both commercial and residential clients.

Our Coldflow review team found the business to be among the top 5 rated Geelong and Melbourne air conditioning installation companies. Through their flexible, can-do attitude in regard to their customer service, they are always eager and able to assist customers in finding the best solution for their situation.

With of 50 years of experience, the air conditioning installation Geelong and Melbourne company Coldflow have high standards of customer service and offer great technical expertise.

Price

Our Coldflow air conditioning review found the air conditioning installation Geelong and Melbourne company’s prices to be both reasonable and competitive. The business seeks to provide customers with an installation that will best suit their needs and budget. They are happy to discuss price options specific to the job during the quotes process. Our review team found that after an onsite inspection, Coldflow are open to price matching quotes from competing companies if the products and installation details are the same.

Coldflow also offer discounts on the installation of multiple units, depending on the exact requirements and volumes the customer wishes to have installed. Furthermore, we found that the Geelong and Melbourne air conditioning installation company offer specific deals and offers on their jobs. A lot of these deals are provided through the specific air conditioning manufacturer, though Coldflow provide assistance in the selection of a deal that will best suit the customer’s specific needs. These offers are regularly updated and changed on Coldflow’s website

The graph below shows our cost effectiveness rating between our top 5 Geelong and Melbourne air conditioning installation companies. Our Coldflow review team gave the business a 4 out of 5 for cost effectiveness. This rating is places Coldflow in a strong position at an equal second among our top-rated companies in the Geelong region.

Quotation system

The quotation system the Geelong and Melbourne company, Coldflow air conditioning use include offering initial quote estimations via email and over the phone. Furthermore, the company offer free on-site inspections in order to give a more detailed quote specific to the customer’s building needs.

Our Coldflow review team found the companies staff to eager to provide the best pricing model for their customers and they were upfront and open about their quote system. The Geelong and Melbourne air conditioning installation company provide professional and easy to navigate quotes that contain all the relevant information both over the phone and via email.

The image below shows Coldflow’s online quotation and enquiry form. The form is a quick and easy way for customers to send general questions and quote enquires directly to the business.

(Source: https://www.coldflow.net.au)

Financing

Our Coldflow review team found that the Geelong and Melbourne air conditioning installation company offer their customers certain financing options through their partner organisation, Once Finance. Once Finance and Coldflow provide various plans and offers such as 24-month interest free periods. This process can be completed through a simple online application and be further explained by the team at Coldflow during the quotes process.

The image below, taken from Coldflow’s website, depict offers of interest free financing options through Once Finance.

(Source: https://www.coldflow.net.au)

Customer Service

Our Coldflow review found the business provided exceptional levels of customers service to their clients. Based on their standards of professionalism and knowledge they rate extremely high when compared to other air condition installation companies based in the Geelong area. The business offer prompt response rates to enquires through phone and email and their staff come across as eager to help you find the best suited system for your specifications.

The Geelong and Melbourne air conditioning installation company Coldflow encourage potential customers to book in for a free on-site quote by their professional installation experts. Our Coldflow review found the team are eager to discuss different customer needs and circumstances both over the phone and via email and offer tailed recommendation within their quotes that are specific to your requirement.

The graph below shows our customer service satisfaction ratings of our top 5 Geelong and Melbourne air conditioning installation companies. Coldflow scored a very strong 9 out of 10 for customer satisfaction via email and a 6.5 out of 10 via phone.

Our review team has set out the below graph to demonstrate response time taken by our top 5 Geelong companies when replying to initial email and quote requests. As shown below, the Geelong and Melbourne air conditioning installation company Coldflow respond to online requests within 24-48 hours and generally are able to send a quote out in the same time frame.

Shown in the image below, our review team have rated Coldflow particularly well with a 3.9 out of 5 in terms of customer service and they have received a medium-general response time when compared to our other top 5 Geelong and Melbourne air conditioning installation companies.

Taken from Coldflow’s website, the image below depicts one of many positive customer testimonials the company has been given.

(Source: https://www.coldflow.net.au)

 

Product range

Our Coldflow review found the company offer a wide range of products and are able to recommend various types of systems. Coldflow have created strong relationships with their partner manufactures and are able to offer knowledge and support on a wide range of systems and brands. Our review found the company have particularly good relationships with Daikin, Mitsubishi Electric and Panasonic.

Coldflow are, however, well versed and experienced with other brands such as Braemar, Coolair, Fujitsu, Toshiba, Samsung, LG, Brivis and Breezair. Their technicians are able to talk through variety of different pros and cons for each brand.

The image, taken from Coldflow’s website demonstrates some of the various brands the business are able to repair and install.

(Source: https://www.coldflow.net.au)

Technical expertise and experience

Established in 1966, the Geelong and Melbourne air conditioning company Coldflow have extensive knowledge and experience both installing and repairing air conditioning units. Our Coldflow review found the company were able to work with a wide variety of systems such as reverse cycle and split systems, inverter split systems, multi-unit split systems, ducted heating and cooling and hydronic boiler systems.

The experienced team at Coldflow are able to talk customers through various system options thanks to their range of experience and product knowledge. The technicians at Coldflow provide both commercial and residential installation services, though they do not work with apartments. Furthermore, we noted in our Coldflow review that the company provide 6-year installation and repair warranties on their work. Coldflow also have the ARC tick of approval (a refrigerant handling licence) that is vital for businesses operating in the industry.

Additionally, an important selling point Coldflow offers is that that have weekend availability, unlike many of their competitors in the area. This availability makes Coldflow more accessible and suitable to those working full time. They are also willing to work in rural areas.

Overall, with over 50 years of experience installing and repairing air conditioning units, our review team found Coldflow to be a competitive option for customers to consider. The staff have a wide range of knowledge and are able to work with various products. The companies professional, friendly and well-informed technicians along with their competitive prices give them an edge among competition.

(Source: https://www.coldflow.net.au)

Based upon our overall Coldflow review, the company is a fairly strong contender across all major categories and has been rated a 4 out of 5 stars. This places them among our top 5 best value air conditioning installation Geelong and Melbourne companies.

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