Middleton’s Heating & Cooling Review

Price

Our Middleton’s Heating & Cooling review found this Geelong-based air conditioning installation company to offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average lower than standard market prices and are definitely reasonable and affordable.

When considering Middleton’s Heating & Cooling’s pricing, it’s important to note the brand the company is using leading brands of a high quality. Their pricing also reflects a genuine and honest pricing style.

As part of our Middleton’s Heating & Cooling review, the cost effectiveness of the company was investigated, and then compared with our top 5 Geelong-based air conditioning companies, seen in the graph below. Middleton’s Heating & Cooling was found to have an affordable and reasonable pricing range, with our review team rating the company an amazing 5 out of 5 stars for its overall cost effectiveness. This is the highest score possible to receive and is comparable with 3 of our other Geelong-based air conditioning installation companies in our top 5.

Our Middleton’s Heating & Cooling review found that the company does not offer price matching of competitor’s quotes or volume discounts for multiple unit purchases. The Middleton’s Heating & Cooling team will however discuss these discounts on a case to case basis with customers, however all decisions are at discretion of management. It is important to note that the company already has low and affordable pricing which may not give room for further discounts.

The company does not have a formal financing option for its customer, therefore requires all customer accounts to be finalized on the day of service. Middleton’s Heating & Cooling however advertise manufacturers’ promotions and deals on their website and are happy to inform customers of any current deals at the time of quoting. The image below is from the company’s website and shows a current manufacturers deal on offer with Brivis.

Quotation system

The Middleton’s Heating & Cooling team can be contacted via phone, through an office number, via email or through their online contact form on their website. Customers can used the online contact form, email address or phone number to obtain a quote from the Middleton’s Heating & Cooling team.

Our Middleton’s Heating & Cooling review found this Geelong-based air conditioning installation company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with a basic breakdown of costs. It is worth noting that our Middleton’s Heating & Cooling review found that this company offers a free onsite quote, and highlighted that they try to make their quotes are as cost effective as they can from the outset.

Middleton’s Heating & Cooling like most Geelong-based air conditioning installation companies, offer a free onsite quote, to customers in Geelong and surrounding areas. The company services all areas from Geelong to Melbourne, the Bellarine Peninsula, the Surf Coast and Ballarat.

The image below is a part image of the company’s online form, found by using the “Get a Quote” tab or by the “Contact Us” tab. The form is very simplistic in compared to other online quote forms found on the websites of other air conditioning installation companies in the Geelong area. There is space for the customer’s personal details and room for a short message. Customers can use the form to obtain a quote for an air conditioning installation or to ask the company to contact them.

Financing

Our Middleton’s Heating & Cooling review found that this company has no formal financing option, with the account payable on the day of the completion of the work. This is similar practise to most of the other Geelong-based air conditioning installation companies.

Customer Service

Our Middleton’s Heating & Cooling review team investigated and assessed the Middleton’s Heating & Cooling company on its customer service standards by investigating a number of factors which influence the level of customer service delivered. On completion of our review Middleton’s Heating & Cooling was awarded with a solid and a standard level of customer service. The Middleton’s Heating & Cooling team were found to be helpful and polite with customer inquiries, with the response being direct and concise. Team members were found to be knowledgeable, with a good level of technical understanding of the air conditioning industry.

During the review, our Middleton’s Heating & Cooling review team explored and compared the customer service performances of many Geelong-based air conditioning installation companies, focusing on two main customer communication categories; phone and email. The results for our top 5 air conditioning installation companies in Geelong are presented in the graph below.

Our Middleton’s Heating & Cooling review rated this Geelong-based company lower than our top 5 Geelong-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, Climatic received 7 out of 10 for their customer service delivery by phone and 6.5 out of 10 for their response to customer inquiries by email.

The graph below compares our top 5 Geelong-based air conditioning installation companies on their response times to customer inquiries, specifically their response time in replying to a customer’s initial email request for a quote and then the response time to receive a prepared quote back. Our Middleton’s Heating & Cooling review found that the Geelong-based company had a medium response time to both initial customer inquiries and when responding with a prepared quote by email.

When responding to customer inquiries, a Middleton’s Heating & Cooling staff member, responded generally after 6 hours to 24 hours, which is a medium response rate and similar to 2 of our top 5 Geelong-based air conditioning installation companies. Their response rate in providing customers with a prepared quote was again at medium speed, with responses generally received only after 4 days. These rates ranked Middleton’s Heating & Cooling as one of the average companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Geelong area.

Our Middleton’s Heating & Cooling review gave this Geelong-based company a score of 3.4 out 5 for its overall customer service performance, which is a lower rating than all of our top 5 Geelong-based air conditioning installation companies. However this rating is a solid and competitive score, when compared against the rest of the Geelong-based air conditioning installation companies in the market.

The response time recorded by Middleton’s Heating & Cooling review team can be attributed to company structure. Middleton’s Heating & Cooling has shown itself however, even as a medium-sized company, to be solid and competitive, whilst providing good customer service. Again, as with many of our other Geelong-based installation companies, a phone call to follow up after an email request for a quote, can sometime ensure a speedier response time or even entail an immediate response.

Our Middleton’s Heating & Cooling review investigated online customer ratings for this Geelong-based installation company, featuring testimonials and reviews on sites such as Google. Middleton’s Heating & Cooling has a strong and competitive online rating from its customers online with an average rating of 3.7 out of 5. Customers commended the company on their technical knowledge and service, with customers generally having positive experiences from the service they received from Middleton’s Heating & Cooling.

The following customer testimonial is from the Google reviews for the Middleton’s Heating & Cooling company and reflects a customer’s positive experience with the company and their team members, remarking on their workmanship and effort.

Product range

Our Middleton’s Heating & Cooling review found that the company supply and install high quality and energy efficient systems from the leading brands, as in the image below found on their website.

Middleton’s Heating & Cooling have access to all the major brands and offer customers recommendations to the best quality, the highest efficient and the most affordable units available.

Technical expertise and experience

All Middleton’s Heating & Cooling technical team members are all fully licenced, industry accredited and insured. At Middleton’s Heating & Cooling, their design team have many years’ experience in the heating and cooling industry and are highly knowledgeable. They can provide customers with information regarding what systems will suit the customer’s home and their needs best.The company employs their own tradesman, so there are no subcontractors used for installation of systems. Middleton’s Heating & Cooling only perform the installation of heating and cooling systems, however will recommend or organise a company to maintain service or repair a customer’s system if needed.

Middleton’s Heating & Cooling offers 6 years warranty on installation workmanship and also a 5 year manufacturer’s warranty. The number of years that the installation warranties covers for our top 5 Geelong-based air conditioning companies are presented below. Middleton’s Heating & Cooling ‘s installation warranty coverage is comparable to 3 of the top 5 Geelong air conditioning installation companies warranties in terms of years of coverage.

In summary, our Middleton’s Heating & Cooling review found that the company is a solid option for customers in the Geelong area who are looking for air conditioning installation. Middleton’s Heating & Cooling is a medium sized company with a lot to offer, with affordable pricing, an air conditioning showroom and outside business hours availability. Middleton’s Heating & Cooling is also great option for those customers who need different types of heating and cooling systems rather than the standard air conditioning products. Their staff are also knowledgeable, experienced and have the necessary technical skills and certifications. Although Middleton’s Heating & Cooling is not as flexible in its pricing as other larger Geelong-based air conditioning installation companies, it’s already low prices and other great features are hard to miss.

The company also has consist ratings and customer reviews online, with our Middleton’s Heating & Cooling review finding them a great option for customers and rated them just outside the top 5 Geelong-based air conditioning installation companies.

Our Middleton’s Heating & Cooling review considered a comprehensive range of factors associated with a successful air conditioning installation company. These factors were assessed and the results compared against other Geelong-based air conditioning installation companies. Our Middleton’s Heating & Cooling review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Geelong-based air conditioning installation companies.