Price
Our North West Airconditioning review found this Geelong-based air conditioning installation company to offer great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on average lower than standard market prices and affordable.
As part of our North West Airconditioning review, the cost effectiveness of the company was investigated, and then compared with our top 5 Geelong-based air conditioning companies. The results for the top 5 air conditioning installations companies in the Geelong area are seen in the graph below.
North West Airconditioning was found to have an affordable and reasonable pricing range, with our review team rating the company an impressive 5 out of 5 stars for its overall cost effectiveness. This is the highest score achievable and is comparable with 3 of our other Geelong-based air conditioning installation companies in our top 5.
Our North West Airconditioning review found that the company does offer the price matching of competitor’s quotes and volume discounts for multiple unit purchases. The North West Airconditioning team will however discuss these discounts on a case to case basis with customers and all decisions are at discretion of management. It is important to note that the company already has low and affordable pricing which may not give room for further discounts. The company currently has a special summer promotion on their website, where customers can cool their 4th room for free. Terms and conditions apply as with any promotion or deal.
The company also offers their customers an interest finance option to assist in the payment of their account. North West Airconditioning also advertise manufacturers’ promotions and deals on their website and Facebook page. The team are happy to advise customers of any current deals or promotions at the time of quoting and will list any promotions on offer at the time on the quote.
Quotation system
The North West Airconditioning team can be contacted via phone, through an office number, via email or through their online forms on their website. Customers can used the online quote form, email address or phone number to obtain a quote from the North West Airconditioning team.
Our North West Airconditioning review found this Geelong-based air conditioning installation company to give simple, basic quotes over the phone. Customers can expect a more detailed quote with cost breakdown of different makes and models of air conditioners on an emailed quote. For a more definite quote customers can send through house plans or book an appointment for the North West Airconditioning design team and they will come a perform a no obligation onsite assessment of the customer’s home.
North West Airconditioning like most Geelong-based air conditioning installation companies, offer a free onsite quote, to customers in Geelong and surrounding areas. The company services all areas from Geelong to Ocean Grove, including Belmont, Newtown and Waurn Ponds.
The image below is a part image of the company’s online quote form, found by using the “Get a Quote” tab. The form is very simplistic and similar other online quote forms found on the websites of other air conditioning installation companies in the Geelong area. There is space for the customer’s personal details, a short message and upload of house plans.
( Source: https://www.northwestgeelong.com.au/get-a-quote/ )
The company also offers another online form on their website which is a contact form that can be used for general inquiries or request for a quote. Shown in the image below, customer can fill out a few personal details and a short message, for a team member from North West Airconditioning to contact them back.
( Source: https://www.northwestgeelong.com.au/contact/ )
Financing
North West Airconditioning has an established formal financing option for their customers, with a third party lending company, Skye finance, as seen in the image from their website below. The Skye finance offers interest free terms to customers, however this subject to finance approval and the stated conditions. The finance can be used to purchase any brand of air conditioning, giving customers freedom of choice and easing the financial pressure that can come when making a major purchase. For more information, customers can contact North West Airconditioning team directly or read the terms and conditions on their website.
( Source: https://www.northwestgeelong.com.au/skye-finance/ )
Customer Service
Our North West Airconditioning review team investigated and assessed the North West Airconditioning company on its customer service standards by investigating a number of factors considered important in providing good customer service. On completion of our review North West Airconditioning was awarded with a solid and a standard level of customer service.
The North West Airconditioning team were found helpful when dealing with customer inquiries and the responses received being easy to understand and clear. Team members were found to be knowledgeable, with a good level of technical understanding of the air conditioning industry and products available.
During the review, our North West Airconditioning review team explored and compared the customer service performances of many Geelong-based air conditioning installation companies, focusing on two main customer communication categories; phone and email. The results for our top 5 air conditioning installation companies in Geelong are presented in the graph below.
Our North West Airconditioning review rated this Geelong-based company lower than our top 5 Geelong-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, North West Airconditioning received 7 out of 10 for their customer service delivery by phone and 6.5 out of 10 for their response to customer inquiries by email.
The graph below compares our top 5 Geelong-based air conditioning installation companies on their response times to customer inquiries, specifically their response time in replying to a customer’s initial email request for a quote and then the response time to receive a prepared quote back. Our North West Airconditioning review found that the Geelong-based company had a medium response time to both initial customer inquiries and when responding with a prepared quote by email.
When responding to initial customer inquiries by email, a North West Airconditioning staff member responded generally between 6 to 24 hours, which is similar to 2 of our top 5 Geelong-based air conditioning installation companies. Their response rate in providing customers with a prepared quote was at a slower speed, with responses generally received only after 5 days. These rates ranked North West Airconditioning as one of the average companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Geelong area.
Our North West Airconditioning review gave this Geelong-based company a score of 3.3 out 5 for its overall customer service performance, which is a lower rating than all of our top 5 Geelong-based air conditioning installation companies. However this rating is a solid and competitive score, when compared against the rest of the Geelong-based air conditioning installation companies in the market.
Again, as with many of our other Geelong-based installation companies, a phone call to follow up after an email request for a quote or any email request, can sometime ensure a speedier response time or even an immediate response.
Our North West Airconditioning review investigated online customer ratings for this Geelong-based installation company, featuring testimonials and reviews on sites such as Google and Facebook. North West Airconditioning has a strong and competitive online rating from its customers online with an impressive rating of 4.7 out of 5. Customers commended the company on their technical knowledge and customer service, with customers generally reflecting positive experiences of the service they received from the North West Airconditioning team.
Below is a customer testimonial from the North West Airconditioning website. The customers make note of their positive experience in dealing with the company and its staff, crediting them on their recommendations and workmanship.
( Source: https://www.northwestgeelong.com.au/ )
The following customer testimonial is from the Google reviews for North West Airconditioning and reflects a customer’s positive experience with the company and their team members, commending the company on its workmanship, customer service, quoting standards and effort.
( Source: https://www.google.com/search?ei=dRg_XP-ZMKLa9AOr06WIDw&q=northwest )
Product range
Our North West Airconditioning company review found that the company supply and install high quality and energy efficient systems from the leading brands, as in the image below found on their website.
( Source: https://www.northwestgeelong.com.au/ )
Technical expertise and experience
All North West Airconditioning company technical team members are all fully licenced, industry accredited and insured. At North West Airconditioning their design team have many years experience in the heating and cooling industry and are highly knowledgeable. They can provide customers with information and recommendations regarding what systems will suit the customer’s home and their needs best.
North West Airconditioning offers customers 6 years warranty on installation workmanship and also a standard 5 year manufacturer’s warranty on products. The installation warranty coverage for our top 5 Geelong-based air conditioning companies are presented below. The North West Airconditioning company ‘s installation warranty coverage is comparable to 3 of the top 5 Geelong air conditioning installation companies warranties in terms of years of coverage.
In summary, our North West Airconditioning review found that the company is a solid option for customers in the Geelong area who are looking for air conditioning installation. North West Airconditioning is a medium sized company with a lot to offer, with affordable and flexible pricing and a great range of air conditioning solutions. North West Airconditioning is also great option for those customers who need different types of heating and cooling systems rather than the standard air conditioning products. Their staff are also knowledgeable, experienced and have the necessary technical skills and certifications. North West Airconditioning’s already low prices and other great features are hard to miss.
The company also has consist ratings and customer reviews online, with our North West Airconditioning review finding them a great option for customers and rated them just outside the top 5 Geelong-based air conditioning installation companies.
Our North West Airconditioning review investigated a comprehensive range of factors considered important to a successful air conditioning installation company. These factors were assessed and the results compared against other Geelong-based air conditioning installation companies. Our North West Airconditioning review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Geelong-based air conditioning installation companies.
