Specialized Heating & Cooling Review

The Geelong based air conditioning installation company, Specialized Heating & Cooling have a strong focus on finding high performing air conditioning systems to suit their customer’s needs. Catering to both commercial and residential properties, Specialized Heating & Cooling offer quality installation and repairs. Established in 1983, the company offer a wealth of quality technical experience and knowledge in the air conditioning installation industry.

Specialized Heating & Cooling offer excellent customer service, responding quickly to enquiries to ensure they always find the best suited air conditioning solution for their clients

Price

Our Specialized Heating & Cooling review found that the Geelong based air conditioning installation company offered reasonable and cost-effective prices on their installations and repairs. Their rates generally fell within the mid-range when compared to other top 5 air conditioning installation companies in the region.

Further, our review team found that in general, Specialized Heating & Cooling did not offer any specific deals on certain brands or cash back opportunities, however the companies employees are able to discuss any potential cash back promotional opportunities during the quotes process. Overall our Specialized Heating & Cooling review team found the businesses original quotes to be fairly reasonable and offer good value for money.

The below graph depicts our Specialized Heating & Cooling review rating of the air conditioning installation Geelong based company, ranked for general cost effectiveness among other top 5 companies. Our review team rated Specialized Heating & Cooling a 4 out of 5 for overall cost effectiveness, placing them in an equal second place among the top 5 Geelong based air conditioning businesses.

Specialized Heating and Cooling Review cost effectiveness graph

Quotation system

The Geelong based air conditioning installation company, Specialized Heating & Cooling offer their customers free on-site quotes upon enquiry. The on-site quotes give a detailed and concise overview of the job and include recommendations for both system type and brand. We found the company do not offer quotes over the phone and generally prefer a digital quote system.

Our Specialized Heating & Cooling review team noted that in general, the company’s digitalised quotes were generated quickly and included all relevant information such as ball park cost estimates, unit specifications and brands. The quote’s formatting can be somewhat unclear; however, you can easily extract the relevant information.

The below image shows Specialized Heating & Cooling’s online quote and general query form that is assessable via their website. The form is easy to complete and offers a section for comments or questions.

Specialized Heating and Cooling Review online form
( Source: https://www.specair.com.au )

Financing

Through our Specialized Heating & Cooling Review we found that the Geelong based air conditioning installation company offer a range of financing options to its customers. Specialized Heating & Cooling have partnerships with third party finance companies such as Lombard Finance, Cool Finance and GE Money. Customers can enquire further about these finance offers through the staff at Specialized Heating & Cooling when discussing quotes options.

The image below shows selected terms and conditions for one of Specialized Heating & Cooling’s financing partners, Cool Finance.

Finance offer found by Specialized Heating and Cooling Review
( Source: https://www.specair.com.au )

Customer Service

Throughout our Specialized Heating & Cooling review, we found that the Geelong based air conditioning installation company are extremely prompt in their response to customer enquiries and put an emphasis on making the client feel supported during the quotation and installation process. Our team found their response times very impressive, generally answering enquires within a 24 hours timeframe.

During test calls we were able to immediately speak with employees over the phone that came across as friendly and extremely knowledgeable. The Geelong based air conditioning installation company were able to provide detailed explanations of installation systems and offer recommendations based on the customers specifications. Furthermore, our Specialized Heating & Cooling review of the company’s website found they offered both an online enquiry form and direct email address that allow customers to request a quote, repair or submit any enquires.

The below image is taken from Specialized Heating & Cooling’s website and gives an example of one of the many positive customer testimonials for the company.

Air conditioning installation Geelong customer testimonials
( Source: https://www.specair.com.au )

The below graph displays our Specialized Heating & Cooling review ranking of the air conditioning installation Geelong business. The graph displays a 9 out of 10 for customer service satisfaction with phone enquiries and an 8 out of 10 with online enquiries. With these rankings, Specialized Heating & Cooling rank as the best business for customer service via phone and an equal second for email enquires when compared to other top 5 air conditioning installation companies based in Geelong

Our Specialized Heating and Cooling Review customer service ratings

The overall medium response rates generated by our top 5 Geelong companies when replying to initial email requests and quote enquiries are ranked below. The graph indicates that Specialized Heating & Cooling generally recognise initial email requests within 6-24 hours and provide a full quote for customers within a day of the request. This place the company in an excellent position in terms of responsiveness when compared to other businesses in the Geelong installation market.

Air conditioning installation Geelong companies response times

The image below portrays the general customer service and response time ratings of each of our top 5 Geelong air conditioning companies. Our team gave Specialized Heating & Cooling a 4.3 out of 5 for the general customer service and gave them a very fast response rate. These rankings place them at the top for both features when compared to other top 5 companies in the industry.

Specialized Heating and Cooling Review customer service table

Product range

Our Specialized Heating & Cooling review found that the air conditioning installation Geelong business is able to install many different kinds of air conditioning units and systems. In particular, we found that Specialized Heating & Cooling have a preference for Fujitsu and Daikin and offer them as their premium branded products. They are however able to install and recommend various other brands such a LG, Bonaire, Midea, Haier, Lennox, Brivis and Levante.

The image below, taken from Specialized Heating & Cooling’s website gives some examples of brand the business is able to install.

Our Specialized Heating and Cooling Review team found these brands
( Source: https://www.specair.com.au )

Technical expertise and experience

Our Specialized Heating & Cooling review team found the Geelong based air installation conditioning company are able to install and repair a range of difference units including reverse systems, split systems, inverter systems, multi systems, ducted heating and ducted cooling, evaporative cooling, hydronic boiler heating and steam boiler heating. The company work with both commercial and residential properties, however they do not service apartments and or offer second story installations.

The technicians at Specialized Heating & Cooling offer premium service and are both knowledgeable and experienced. Our review team found the air conditioning installation Geelong company offer a 6-year workmanship warranty on all installations, providing the customer with a guarantee that any system or installation defects will be expertly handled.

The image below shows one of the various air conditioning units that the Geelong based air conditioning installation company, Specialized Heating & Cooling are able to install and repair.

Specialized Heating and Cooling Review additional image
( Source: https://www.specair.com.au )

Our review also found that Specialized Heating & Cooling have the ACA tick of approval. This qualification gives them a licence to handle refrigerates and is essential for handling installations and repairs of air conditioning systems.

In an overall sense, Specialized Heating & Cooling have been supplying Geelong and its surrounding areas with high quality installations and repairs for over 30 years and therefore, our Compare Air Conditioning team gave the company a high ranking of 4.5 stars out of 5. This rating puts Specialized Heating & Cooling in second place, securely among the other top 5 air conditioning installation companies in the Geelong area.

Specialized Heating and Cooling Review star ratings